Frequently Asked Questions

Top FAQ's

• How do I track my parcel to delivery?
• How do I send a parcel with Parcel Monkey?
• Can I use Parcel Monkey as an eBay auction collection and delivery service?
• How does Parcel Monkey work?
• Help me with my Parcel Monkey enquiry
• What couriers can I book?
• Do you offer extended liability?
• Send a parcel today - book early or Drop Off
• Can I see how much I can save compared to Post Office prices?
• How do I send gifts to Europe since Brexit?
• How has Brexit affected parcel deliveries to the EU?

Collection

• Will you collect my parcel?
• What time can I expect my parcel to be collected?
• Can I arrange for a parcel to be collected from someone else?
• Do you have a drop-off service?
• Missed Collection? How to rebook a missed collection or reschedule a parcel pick up
• What about collections over the weekend?
• Need to cancel a collection?
• Can I arrange the collection of multiple parcels?
• Do you collect parcels from UK offshore Islands such as the Isle of Man?
• Can I have a parcel picked up late at night or early in the morning?
• What are the benefits of using a Drop Off service?
• Do you have a courier collection service for the local movement of goods?

Delivery 

• Can I book international parcel delivery services with Parcel Monkey?
• What countries do you offer international parcel delivery to?
• How long will it take for my parcel to be delivered?
• What is expedited delivery?
• What type of next day delivery services do you offer?
• What are your parcel delivery sizes-5kg, 20kg, 30kg?
• Can I get a delivery over the weekend?
• Do you have a Same Day delivery service? 
• Can I have my parcel delivered by 9 am the next morning?
• Do you offer a Saturday Parcel Delivery Service?
• Do you offer an overnight parcel delivery service?
• Where do I take my parcels to have them delivered?
• How do I book a parcel delivery from Northern Ireland?
• Do you deliver to the Isle of Wight?
• Do you offer a door to door delivery service with pick-up included?
• Can I book a signed for delivery?
• How do I track my parcel to delivery?
• Do you offer parcel delivery services to shops?
• Sending parcels abroad

Next Day

• Do you offer the Parcelforce 24 service?
• Can I book UK Mail Next Day via your quote engine?
• Can I book DHL Parcel UK Next Day?
• Do you offer an express parcel delivery service?
• Can I book a guaranteed next day courier service?
• Can I arrange Parcel Delivery by 9am the Next Day?
• Can I arrange Parcel Delivery by Parcel Delivery by 10am the Next Day?
• Can I arrange Parcel Delivery by Parcel Delivery by 12 noon the Next Day?

For Businesses

• Business Couriers
• What about large letter 'parcels' or packets?

Courier-Specific Information

• Where can I find more information on your  DHL courier services? 
• Can I book a Parcelforce service via the Parcel Monkey quote engine?
• Do you have courier services with DX?

Locations

• Do you collect parcels from UK offshore Islands such as the Isle of Man?
• What courier services do you offer to Londoners?
• What are the prices to send a parcel to Scotland?
• What about local couriers, can I book one of those?
• Do you deliver to the Isle of Wight?
• How do I find an address?

Other

• Do you offer parcel delivery services to shops?
• Seasonal shipping dates information
• Made a booking to the wrong address?
• Valentine's Day Courier Services
• Stress-free way to send gifts
• Using a courier to send presents or gifts
• Courier delivery for Mother's Day
• How to return unwanted gifts
• What are the VAT rates for Parcel Monkey?
• Do Parcel Monkey have a contact number?

Getting The Best Deal

• Do you have a service to compare courier prices?
• How do I know I'm getting a good deal when others offer voucher codes?
• Why it's important to weigh your parcel accurately

Pallets

• Can I send items on a pallet?

Pricing

• How do I send parcels with a courier for as cheap as possible?
• Do you have a service to compare courier prices?
• How do I know I'm getting a good deal when others offer voucher codes?
• What are your postage rates?
• How much does it cost to send a parcel?
• How much does it cost to send a 15kg parcel?

Helping You Book a Parcel

• Do you offer a click to send service?

Tips and Advice

• Why it's important to weigh your parcel accurately?
• How do I calculate volumetric weight?
• Can I have my parcel collected from my home or office?
• How long will it take for my parcel to be delivered?
• Do you charge customs fees?
• What's the best way to send an over-sized parcel?
• How can I send a wedding dress by courier?
• How should I package my parcel?

Specific Items

• Delivery of exhibition stands
• Can I send white goods via courier?
• Ship vinyl records
• Car Part Couriers
• Posting Fishing Equipment
• Can I use Parcel Monkey as an eBay auction collection and delivery service?
• Send an exercise bike
• How can I post a guitar?
• When will the driver arrive to collect my shipment(s)?
• Do you offer the Parcelforce 24 service?
• What express parcel delivery services do you offer?
• Can I send furniture?
• Any advice for sending clothes via a courier?
• Can I book a signed for delivery?
• Can I send pushchairs by courier?
• Can I send toys via a courier company?
• How secure are your services?
• How much can I save if my parcel is delivered by road?
• Am I allowed to send computer parts?
• Do you send car seats?
• What services do you offer to students?
• Do you do home delivery?
• Can I send power tools via courier?
• Can your couriers handle a 50kg parcel?
• Can I send heavy sports equipment via a courier?
• What about a tent? Can I send one of those?
• Can I send wine through Parcel Monkey?
• Which courier services don't require a printer?
• Can you deliver a door for me?
• What are your airmail prices?
• Can I use Parcel Monkey to do my online shopping returns?
• How to weigh a parcel.
• How do I find the correct address to send a parcel to?
• How long will it take to send a parcel to Africa and how much will it cost?
• Can I send a mattress via a courier?
• What about a rug can I send one of those?
• I need to send a couple of alloy wheels, what would you charge?
• Can I send liquids via your service?
• Can I send fireplaces by a parcel delivery company?
• Are mobile phones allowed to be sent via a courier?
• What about SIM cards - are they okay to be sent?
• Can I send jewellery by a courier?
• Can I send a passport by courier?
• Am I allowed to courier batteries?
• Can I send expensive items by courier?
• Can I courier a fridge?
• Christmas Crackers
• Christmas Posting Dates 2017
• Christmas Presents
• Send a parcel at Easter time

If you're planning to send parcels abroad, check out our import restriction guides - as well as shipping costs. We have listed the most frequently dispatched to countries below, if you can't see the country you like to have your parcel delivered then we have also organised the larger list by continent:

List by continent

• Why do I need a customer Tax ID to ship to South Africa?
• Africa
• Asia
• Caribbean
• Europe
• Middle East
• North America
• Oceania
• South America

The direct country list is:

• Albania
• Algeria
• Andorra
• Antigua and Barbuda
• Argentina
• Australia
• Austria
• Bahamas
• Bangladesh
• Bahrain
• Belarus
• Bhutan
• Brazil
• Brunei
• Canada
• Czech Republic
• China
• Costa Rica
• Cuba
• Denmark
• Egypt
• Estonia
• Finland
• France
• Finland
• Germany
• Ghana
• Gibraltar
• Greece
• Hong Kong
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Jamaica
• Jersey
• Jordan
• Kazakhstan
• Kenya
• Kuwait
• Kyrgyzstan
• Lebanon
• Liechtenstein
• Macedonia
• Malaysia
• Malawi
• Maldives
• Mexico
• Mongolia
• Montenegro
• Netherlands
• Laos
• Latvia
• Lithuania
• Luxembourg
• Maldives
• Malta
• Mauritius
• Mongolia
• Myanmar
• New Zealand
• Nigeria
• Norway
• Pakistan
• Peru
• Philippines
• Poland
• Portugal
• Qatar
• Romania
• Russia
• Saudi Arabia
• Serbia
• Singapore
• Slovak Republic
• Slovenia
• South Africa
• South Korea
• Spain
• Sri Lanka
• Switzerland
• Sweden
• The United Arab Emirates
• Uruguay
• USA
• Vietnam
• Zimbabwe