Volumetric weight is used in the courier and logistics industry to calculate how much space an item is going to take up in the courier's network and how much weight that would physically represent. Quite simply, if your item is light in weight but large in size, and therefore takes up a lot of room in the courier's van or aircraft, the cost charged will reflect this.
The calculation for working out volumetric weight is:
height x length x width in CM divided by for example 5000.
Using the above as a guide, if your item was 60x20x30cm and weighed 5kg then its volumetric weight would be 7.2kg and this is what your quote would represent. The division figures are different across various different couriers but in general somewhere between 4000 and 6000 is used.
The courier will compare the volumetric weight to the actual physical weight of a parcel and charge whichever is the greater of the two. This is known as the invoiced/chargeable weight.
To make things simple for our customers, we have incorporated all of these factors into our quote engine.
When you book with Parcel Monkey, as long as you enter the accurate dimensions of your parcel into our courier quote form, along with the correct parcel weight and delivery destination, you can be sure of an accurate quote.
It is important to declare accurate weights and measurements when you book a courier with Parcel Monkey and it is normal for the courier to check these on collection. Additional charges may be applied to parcels which have been under-declared, therefore we always advise that you weigh and measure your item after it has been packaged and made ready to ship. This will ensure you receive an accurate quote.
We recently came across a handy app for your smartphone via ProductHunt called AirMeasure, which allows you to measure a box without needing a tape measure - very handy if you don't have a ruler or tape measure to hand!
Parcelforce surcharge heavily for items that exceed 30kg in either physical or volumetric weight. This point is made clear during the booking process via a tick box which must be acknowledged before proceeding to payment.
When Parcel Monkey is invoiced by Parcelforce, all items that are found to be outside of their terms and conditions are given a default weight of 10kg but charged for at the surcharge amount. Our system will notify customers of the additional charge based on the default weight (10kg) stated by Parcelforce. This can cause confusion if the weight declared at the time of booking was higher.
We understand this and should our customers require the exact weight and dimensions recorded by Parcelforce then we are more than happy to request these directly from the courier.
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