Here are some quick tips to help ensure that your items arrive in perfect condition:
An important recent issue that has come up has been customers using old boxes, with old labels and stickers on. This is no problem as long as the box is still sturdy and not damaged but what can cause the courier's confusion is when in some instances dangerous goods labels are left on boxes, meaning the goods are held or can be sent back. Old address labels or customs documents may mislead drivers or people handling the parcel.
Please remove any old documentation, labels or stickers on a reused box to avoid an unwanted headache with your parcel/package delivery.
We also have some other useful tips and advice in our FAQ section.