We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,801 reviews.
my package got to the USA very quickly and in one piece
Today by Customer
Good service. Easy booking procedure and able to use courier of my choice
Today by Graham Green-Buckley
Good choice of parcel list options, with range of cost and delivery type. Parcel arrived promptly with no customs issue despite recent changes in sending food to USA.
Yesterday by Mrs. Carolyn Williams
This is the second parcel I have checked in that has gone missing. I have also sent parcels via express A.M. next-day delivery, which can take up to two days to arrive. Resolving these situations proves to be impossible. They do not even refund the postage costs, let alone the value of the items that have disappeared.
Yesterday by Customer
Booked a parcel in with using a 24 hour delivery service, but after 2 days, no-one has been to collect the parcel, let alone deliver it. Whats the point in paying more for an 24 hour service when they cant even get the parcel picked up. Customer Service barely replies to messages and are useless when they do. Im now asking for a refund so I can use Royal Mail instead, but my messages are boing ignored. Completely useless, AVOID.
Yesterday by AA
Package was never picked up, was never offered a refund. Arranged for Courier to pick it up and it was delivered to me within 24 hours. Will never use again.
Yesterday by Elaine
Parcel Monkey is my go to site when i need to send parcels anywhere especially for birthdays, Easter and Christmas etc. always had a good service over the years, have only had two miner blips so all in all that is good!
Yesterday by Tina Croft
Used this online company before. Easy to book collection. Collection guy very polite service. Delivery guy,not so good. Left parcel on doorstep. Person other end said they couldnt hear their doorbell ring. Thats the only reason for 3 stars.
Yesterday by Gareth
Great way to send parcels and keep track of them. Dislike the way they accept payment for a parcel then send you message that there is a problem and to contact them, meaning i have to then cancel the transaction and wait on payment being paid back to card
Yesterday by Derek
Very easy to find a suitable carrier
Good user interface
Yesterday by Adam Wiseberg
Really good service (via Fedex) including drop off and delivery, arrived on time in good condition. Will use again.
Yesterday by Melissa Nayler
The box was half open could of lost some of the contents
Yesterday by T Fawcett
Easy site to navigate
02/12/25 by valerie whiteford
Always good value for money and efficient.
02/12/25 by CARL
Very poor. I paid for a service for the parcel to be delivered within 48hrs. This was not met and yet no one will take any responsibility. I waited in all day, as advised by the company, for my parcel to be collected. It was not. I tried to get an update from parcel monkey during this time who said they were unable to provide me one. I had to reschedule for the next day -again waiting in all day for it to be collected very late on. Again no update from parcel monkey at any time. I’ve since tried to complain and just been told that the courier did their job and that was that. I will never use this service again and reccomend anyone think twice about it too.
02/12/25 by Laura Wright
Good choice of delivery companies and good prices on offer. Easier than looking at each one.
Will use again.
02/12/25 by Mr Ian Smith
Straightforward efficient and friendly pick up. Delivery within two days. Great service!
02/12/25 by Deb Watson
All very good. Collected on time, delivered on time
Excellent
02/12/25 by Brian Barber
Can be dropped off at local post office, was received next day.
02/12/25 by Paul Bevan
Very clear pricing, better value than Post Office but all the convenience.
02/12/25 by MK
Another successful delivery through parcel monkey.
01/12/25 by Mr Paul Kent
Whilst I was happy with the service and price from booking with Parcel Monkey I have been very very disappointed with the "next day" parcel delivery by Fedex. I dropped the parcel on Tuesday, 25th @ 10.51am to be assured it would be collected that day. No such luck but collected the next day and not delivered until Monday 1st December. I will be giving very serious consideration about not using this courier again.
01/12/25 by Customer Bob D.
So fast and my package was in good condition. Very happy.
01/12/25 by Wendy
Goods were delivered next day
Thanks
01/12/25 by AAAA
It was quick and safe delivery. Thank you x
01/12/25 by Faiza Gul
Cheapest price for sending a parcel to the US; dropped off Monday pm and arrive by midday on Wednesday.
01/12/25 by Lynd L
Unreliable service and constant delays Booked a collection with Parcel Monkey and the courier failed to show up multiple times. No proper explanation, no real support, and everything kept getting postponed. I eventually had to cancel the service because it was causing serious delays to my shipment. Very poor and unreliable service.
01/12/25 by Gino
I had a problem with the parcel label, Id put the delivery address instead of recipients name and paid for for delivery so couldnt alter it, Mafe Cruz the Parcel Monkey agent cancelled the order for me within 12 minutes of contacting them on Live Chat.
01/12/25 by Jan
so much cheaper and easier than any other provider
I have saved so much money!
01/12/25 by Ms Conway
Brilliant as ususl
01/12/25 by Wendy Chivers
Fantastic. It was a pleasure to deal with you
01/12/25 by MISS ANNA KOZAK
Fairly easy to organise thank you.
01/12/25 by Customer
Excellent service will use them again
30/11/25 by Mr Robert Batty
Sent a parcel to Japan, best service I’ve used yet. Arrived as stated, good tracking info. Very pleased with service.
30/11/25 by Yvonne Sheen
My parcel as still not arrived
30/11/25 by janette
I had to take the parcel ( which was quite heavy) to 2 depots as the first refused to take heavy parcels I was not informed that it had arrived so Ibtracked it and found it had been delivered 5 days previously. I then contacted the supplier about a refund but they said they had no record of it and asked for the tracking number. I had already discarded it This situation is ongoing
30/11/25 by Mrs Kay Wells
Urgent Parcel not delivered when scheduled and no info on whether it would ever be delivered.
Eventually a postman turned up and apologised for being sick on the day of delivery so all’s well in the end
30/11/25 by Judith
Everything worked perfectly
29/11/25 by Mr Sutton
Easy to organise and book
29/11/25 by Mr Gordon Walker
Very poor communication with no effort to address my predicament. I experienced 3 failed consignment collections with no explanation and no confirmation from PM on any particular day that that the courier was going show up. Parcel Monkey is a "middle man" and as such unable to communicate with the courier services they engage. The only action their "report a problem (help!) desk" can take is to reschedule (after they realise that collection has failed) As a result I lost confidence that PM would provide the service they had contracted to perform. I lodged a complaint on the help desk. No reply. Hence I am writing this review. Instead, I went direct to a courier and the consignment was collected the next day
29/11/25 by Mike Blex
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