We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,764 reviews.
Great service will use again
Today by George
every thing on time
Yesterday by Customer
I booked a collection to be delivered to recipient within 24 hours. I have waited in all day and nobody collected the parcel or contacted me about this. I have complained to Parcel Force and I have left a message with Parcel Monkey but no response so far. Who has time for this incompetence????
Yesterday by Nic
Great service
Yesterday by Sue
Parcel was never collected.
Yesterday by Mr A Walker
We ordered a fire mantal an it came on time an we are very delighted with it ..
Great service
Yesterday by Lesley
Great service easy to use and great to track
Yesterday by LEE NIMMO
Always pick up parcels on time
06/07/25 by Gary Walker
Cheaper to use than direct to Parcelforce. Fill in all the customs forms for you. Make the process fairly painless
06/07/25 by Mrs P
Brilliant service from start to finish very affordable will definitely use again
06/07/25 by Steve henderson
It wasn’t collected.
06/07/25 by Customer
Easy to pay and drop offparcel
06/07/25 by Barry
After using the post office to send my parcel with parcel force they have failed to deliver and I paid for next day delivery I came across monkey parcel was really worried at first but thank you so much they came to my house and collected then next morning it was delivered to the correct place I will be using this service again thanks again only thing is I would is pay for the insurance just for peace of mind
05/07/25 by Rianne Reid
Smoooooth went like clockwork !
05/07/25 by Geoff
All good. Parcel arrived safely.
05/07/25 by Debbie Barber
Quick simple
05/07/25 by Andy A
Put an extortionate "final charge" on my parcel. They charged an EXTRA £52 from my bank, without consent on a £20 delivery. I was returning an item so know exactly how big and heavy the parcel was so this they have scammed me. No response at all to my emails so I am taking this further. DO NOT USE THIS COMPANY.
05/07/25 by J D M
excellent sevice, seemless, simple pathway from order tracking to delivery.
05/07/25 by paula Gemmell
You guys were good, made our experience very stress free, our items arrived on time and in good condition and for a very reasonable price, will use your company again for sure, many thanks to you and your drivers.
04/07/25 by christopher bowkett
I’m sure this company is a scam, no phone number, useless unhelpful online chat….However a very slick and simple system to book a parcel collection and take your money, incredibly convenient. I booked a multi parcel collection from my workplace on Wednesday 2nd July (I live an hour drive away from work so had to be there for 8am in case of collection by parcel force) then waited until 6pm when I actually leave at 4pm only for no collection to happen, no contact made no nothing. Was away with work Thursday so re-arranged for Friday (New labels printed and attached) got to work at 8am…..at around 2:30pm I decided to go on the “online chat help” all I got was “we can’t contact drivers we can’t tell you when it will be…..wait until 6pm” I bet you can’t guess what comes next…..6pm arrives…..nothing…..no collection. Message again and no contact no nothing, so I’m nearly £25 out of pocket not to mention hours of my time in waiting around and I’m still no closer to knowing when/if/how/what/when/where or why my parcels are ever going to be collected. I’m going to contact my bank to let them know that I’ve been fraudulently duped by an online company out of my money and I have told parcel monkey this. However, their “online chat help” were not bothered in the slightest and kept with the same rhetoric. My advice would be, it would probably be easier and less stressful to actually drive half the country and deliver the parcels back in person than use this “service” as it’s an absolute joke and by far the worst experience I’ve ever had dealing with any company ever. All this is documented on my account and have downloaded the chat script also. What I don’t understand is why can’t a company do what they say they will do. I’m in business myself, if I say I’ll do something, I’ll do it. If I can’t or won’t do something I will say that I won’t or can’t it’s the basic rules and ethics of any business.
04/07/25 by Richard Chadwick
My parcel was safely delivered as stated.
Delivery person was pleasant and respected my property.
04/07/25 by Customer
First Class service with excellent prices that cant be beaten
04/07/25 by David Wilson
Communication like pulling teeth ! I sent a windscreen on a pallet through parcel monkey with DX they smashed it before it even reached the depot for delivery to the customer, however I had no updates had to ring DX direct and get the info, emailing parcel monkey is like dealing with a 3 year old my questions ignored and avoided charged me £120 for the service I didn’t get pallet was not delivered to the customer trying to get them to understand this is near impossible, called monkeys for a reason , will never use this company again and I advise others to steer clear, communication and service non existent
03/07/25 by Andy gray
Not delivered but no explanation why and no help to sort out any problems !!! So frustrating
03/07/25 by Karen Patient
My experience with you guys is 100 percent positive.never experience any negatives. Thanks
03/07/25 by J Thompson
Fast, easy, efficient and well priced
03/07/25 by craig
Everything seemed to work, quite a surprise these days. I know now I can rely on this service.
03/07/25 by Mike Farmer
Everything seemed to work, quite a surprise these days. I know now I can rely on this service.
03/07/25 by Mike Farmer
Item was collected next day and delivered the following working day. Very easy experience.
03/07/25 by Tracey
Arrived on the day very polite no problem
03/07/25 by Mrs Liz bassett
Easy booking, collection and prompt delivery through UPS.
03/07/25 by REDS
Service so easy and professional
I.would highly recommend this company
02/07/25 by Paul
Easy to use parcel cost comparison site and straightforward purchasing and print at home processes.
02/07/25 by Steve
Have used parcel monkey for a while and really like it
02/07/25 by Elizabeth Shanahan
Very simple and easy to use website, very fair prices!
02/07/25 by Soul Ki-Aries
complete shambles. I had it booked for collection on a Wednesday, the failed to turn up and collect the parcel I had to chase them and the driver claimed we wasnt as the address ( I was working inside the property the parcel was out side the property and the front door was open) I was able to insure the parcel incase it got damaged (which it did it must of fell out the van) Im unable to claim on the insurance and I am not getting an response regarding this from the staff, DO NOT USE I DO NOT RECOMMEND
01/07/25 by Customer
Easy to arrange and best price to match!
01/07/25 by Shamina Ghurry
AVOID ... AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID Arranged a collection for Wednesday with EVRI, no collection on Thursday, told to re-book Friday , so i went to UPS direct who were very efficient i am now waiting the required 14 days to force a refund through my bank as impossible to call parcl monkey, and no reply to my requests for a refund
01/07/25 by Concrete Products
Best quote online. Pick up on time. Delivery on time. That’s all I need!!
01/07/25 by Mike
Avoid this company , they would not refund my money as EVRI failed to collect a parcel , so im waiting until 14 days pass to force a refund through my bank USELESS ... USELESS ... USELESS ... USELESS ...
01/07/25 by Andy
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