We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 198,509 reviews.
Really bad service - said they would pick up but did not had to go and deliver to the shops. When calling no one answers and when messaging the handler does not want to help. Stay away.
Today by Ash uk
Good price.Delivered on time.Fully tracked.Great service thank you Rob
Today by robin potter
The courier lost my parcel, I have been calling them and they kept telling me that they would call me back, but they did not, I had to call them first. Then they seemed to be fed up with my calls and told me that they cannot find my parcel, they think the driver did not put the label on my parcel or they think the driver put the wrong label and delivered it at the wrong address. I was told there was nothing they could do to help me and asked me to fill a claim form. I am frustrated.
Today by Customer
Very professional and items was picked up earlier than expected time plus delivered safely.many thanks..
Today by Customer
Very impressed. Easy to use, good prices and very fast shipping to the USA.
Today by Shahnaz Motz
The delivery driver said he delivered to somebody elses address I went to that address and there was no parcel went to other neighbours no parcel contacted Courier who work for them and no parcel Courier my parcel still no parcel no response no nothing I do not recommend this
Today by Kevin Barnes
Parcel monkey
Top company with equally good service
Today by GBC Europe limited
Excellent service, item got there in one piece, no problems, will use Parcel monkey again, and have recommended to others.
Today by Devenish Gallery, Enniskillen.
Great price, excellent communication and parcel delivered on the day/time promised.
Today by Gail
Great prices and easy to use
Today by Customer
Superb again. Every time I use the service it just works 100%. Easy to use and compare prices.
Today by Customer
Great Service
Today by Richard
Very professional
Today by Mrs Chodosh
Apart from having 2 parcel force people turn up for the same parcel it was delivered to the right address and signed for.very happy with service will use this service again
Thank you
Today by Barbara
Seamless sending documents from the UK to singapore with Parcel Monkey and DPD. From my village in the UK on Friday morning to Singapore on Monday morning. Great service.
Today by Jonathan
If I could I would give zero to parcelmonkey! Total scam. Stay away from the awful service they provide. Sent a parcel, paid for insurance and it arrived shattered even though there was a huge "FRAGILE" sign on it. They clearly dropped it from high and they do deny evidence by saying that it did not have enough inner packaging which the daftest excuse they could ever come up with. They respond to emails once a week and never provide any helpful support. There is no phone number to call and I understand why now. Absolutely appalling customer service. So what to say...STAY AWAY!
Today by Liz
Parcel Monkey is very cheap and easy to use , it has options for your parcel to be collected or you drop it off. Printer or no printer options too.
I have recently sent a large parcel through Parcel Monkey that went via Parcelforce at a fraction of the price paid in the post office. Plus with parcel monkey I could track it and tell my friend when to expect delivery.
Today by Mrs Carol McCarthy
Although the box arrived undamaged, it was clearly displayed that the contents were "Fragile". Despite this the box must have been dropped from a height (approx. 1.5 - 2m) in a "flat" orientation. The result being that a brand new foam constructed model aircraft has been snapped in half. It will not be able to fly now because it will not be able to return it to a "true" configuration. I had been assured that your company would treat it as displayed! This has not been the case, in this instance. My only regret that it was not insured.
Today by Robert
Always great service and value
Today by Customer
I used Parcel Monkey recently to deliver a saddle which I had sold on ebay. It was a very large bulky box, and was delivered safely and quickly, and for a good price. I will definitely be using Parcel Monkey again.
Today by yvonne gargett
First time user, would definitely use again, quick and simple to use:)
Today by Vicky
Great service! Easy to use website. Swift Payment. No issues what so ever. Highly recommend Parcel Monkey!
Today by Jan-Hendrik de Buhr
Thank you , I used your service first time , Fast delivery, good value for money, the parcel came fast and safe
Today by Julija Grinevica
Use regularly and always pleased
Today by Harry 1
Excellent rates and fast delivery.
Yesterday by Mrs Kathryn Dean
I had parcel lost in transit. Ive contacted more than 10 times Parcel Monkey for compensation, anytime they said will contact me via email, but never happened. Ive lost the item, money for delivery, money back to unhappy customer. BEWARE, YOUD NEVER SEE COMPENSATION FROM PARCEL MONKEY. Better pay few quids more and send parcel by serious courier and carrier. Do not use jokers like Parcel Monkey. Thats why theyre called Monkey
Yesterday by djextreme77
Great prices
Yesterday by Irfan
I used this service to purchase postage to Australia for a 4kg box, this was weighed by myself on digital postal scales, I purchased and sent the parcel, then out of the blue i got an email telling me that parcel monkey had taken an additional £9 off my card with no prior notice or authorisation, they advised this was because the parcel weighed 7kg, i have no proof that this was for postage and i also know the parcel was not 7 kg almost double what it was originally weighed aIso I did not realise they were able to go ahead and take money off my debit card as and when they pleased, I emailed parcel monkey and still have had no reply 3 days later, I will not be using Parcel monkey again !!!!
Yesterday by Debbie
Very Good service
Yesterday by Customer
Very good efficient service
Yesterday by amade
Great service used many times and perfect in all ways every time ,Recommended
Yesterday by David
Excellent service. Only improvement would be to specify a time slot for collection by the carriers you make your choice from, rather than having to commit to a whole day waiting for collection.
Yesterday by Robin Mason:
Have used parcel monkey for about 6 parcels, 3 of which was overseas. However they were all with parcelforce. No issues with speed, one or 2 had issues with contact numbers and addresses but was quickly resolved by the parcel monkey team via email
Yesterday by Customer
Quick and easy to use.
Yesterday by Ali sharpe
Excellent service!
Yesterday by Customer
As always a fantastic site with amazing service.
Over the last 5 years of using this site nothing has gone wrong. Very reliable and extremely competitive on price
Yesterday by Paul Turzynski
Some time ago I was in communication with Parcel force in the absence of help fro PM. I SPENT TWO WEEKS SENDING THE PHOTOS AND DISCRIPTIONS TO ESTABLISH IT HAD BEEN STOLEN . I THEN TRIDE TO CLAIM ON THE INSURANCE THROUGH PM. PM REFUSED TO DEAL WITH THE CLAIM BECAUSE IT WAS MORE THAN 7 DAYES. INFURIATING IN THAT, I WENT DIRECTLY TO PARCEL FORCE. SIMPLY BECAUSE PM FAIL TO GET BACK IN TOUCH WITH ME ABOUT IT WHEN I REPRTED IT TO THEM. YOU NEED TO PERSUE THES THINGS QUICKER AS AFTER 24 HRS ITS DIFFICULTTO TRACE. THATS THE POLICE GOLDEN 24 HR RULE. SO **** .DONT KNOW WHY I STILL USE THEM . I lost £78. And the potential of 200 profit. GRAHAM DURRANT
Yesterday by Graham durrant
Easy to use, good prices and choice of courier.
Everything was delivered on time.
Excellent!
Yesterday by Lynda Kozak
I paid £17.03 to send a parcel containing, among other things, hand sanitisers to Singapore. As advised, I checked their prohibited and restricted items list, but there was no mention of hand sanitisers. After receiving no updates for over a week, I contacted them and was told that "the parcel has been reconsigned back to the UK, the reason stated is due to the fact that it contains prohibited items" and was told that "the Returns Team will be in touch with you as soon as the parcel is back in the UK". I knew that hand sanitisers were not prohibited from entering Singapore and therefore hadnt been sent to Singapore, so I pushed for more information. I was then told "Please see our our prohibited items list as it clearly states Any Item Containing Liquids is prohibited and cannot be sent". Clearly, really? You would have to search through a long list to find it, even if you were looking for it! Ok, so I can accept that liquids cant be sent, but why did it take so long to inform me and why do I have to pay an additional £14.75 (incl. VAT) for my parcel to be returned, when Ive already paid £17.03 for it to be sent to Singapore? And why are you charging me a £5.00 admin fee? Basically, they dont add any value, and will find ways of getting more money from you, so youre better off paying the extra to go direct to the carrier in the first place.
Yesterday by Ian
Djembe drums are quite vulnerable - so to have one carried by a parcel firm was a bit scary. However, I dropped it off at my local Post Office over the weekend... it left there on Monday morning - and arrived in Wales on the Tuesday, safely!!! Thank you!
Yesterday by Frances
