We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 197,270 reviews.
Ordered on Sunday after 8pm, collected at 1100am Monday, delivered at 3pm Tuesday and very competitive price
Today by Ray Davis
Ive used them several times in the past, but as soon as you have a problem with the delivery, worst customer support ever. Seriously not recommended at all. Go to the courier website directly, dont waist your time.
Yesterday by G Leonel
Quick and easy especially for bulky items
Yesterday by Ian Perkins
Website worked well, easy process.
Yesterday by Russell
Collection was two working days late, now delivered to neighbour not the full address.
Yesterday by Customer
Easy and hassle free! My parcel arrived in perfect conditions and very quickly. I havent used their customer service yet but so far I have sent two parcels with Parcel monkey and had absolutely no issues
Yesterday by Mara
Excellent Service once again! thankyou
Yesterday by Miss Lara Robinson
great service
Yesterday by Mr Madeira
Brilliant service. It is cheaper to have our larger parcels collected from our workshop address than taking them to our post office!
Yesterday by Ronnie-Retro
Great service
Yesterday by Customer
Excellent service from time 2 large boxes were picked up in uk until they arrived in Rhodes . Always use parcel monkey
Yesterday by Deborah Tibbenham122
Very good service from start to finish and delivered on the other side of the world on the date you said.
Thanks
Yesterday by CLIVE CROMWELL
Easy to use and competitive pricing
Yesterday by Mr. Honeyman
Brilliant service
Yesterday by customer
Excellent service will definitely use again and will recommend to anyone
Yesterday by irene
Great courier company. Always delivered on time with no problems
Yesterday by Amanda Miller
Shambles. Despite waiting in all day for the collection of a heavy parcel, at 16:30 the status of this booked collection (via Parcelforce) changed to "Unable to attempt collection", there is no other information or options provided on the suppliers site, and no elaboration available as to this meaning. Raised the issue with Parcel Monkey and oddly a re-collection attempt was raised but I was never informed, apparently they made it do my property on the second attempt, but because I hadnt been expecting anyone - I was not present. Raised this again and was refunded. Nothing extra, no apologies just a wasted day home from work, a useless service and a heavy parcel still yet to be picked-up. Total waste of time, money and effort.
Yesterday by Scrat134
Quick and efficient delivery .
Yesterday by Jackie
Easy to drop off, and fast at delivering package however an item inside was broken upon arrival
Yesterday by Customer
Faultless
Ive used on numerous occasions now. So far Faultless ????????
Yesterday by Christopher Barrett
An easy to use site which provides a variety of options when deciding how to send a parcel, especially overseas.
When I experienced problems with a delivery just before Christmas, the staff were extremely helpful and attentive.
Yesterday by Angela
Very quick delivery. Delivery time stated. Email on the day advised delivery running late. Would have been helpful to say by roughly how much. In the event I believe delivery was roughly 6 hours late
Yesterday by Mr James Robinson
The parcel has been lost! After 7 days has not been delivered yet! Looks like it could have been lost! Eh, no status update for more than 3 days on DPD website!!!!!
Yesterday by Ciche Źrebie
BOOKED A PARCEL THROUGH USELESS PARCELMONKEY! THE DRIVER OR SOMEONE AT DEPOT INCORRECTLY SCANNED THE PARCEL SO WAS RETURNED TO PARCELMONKEY WAREHOUSE! PARCELMONKEY COULD NOT BE BOTHERED TO DO ANYTHING SO SENT ME AN EMAIL WITH OPTIONS OFFERING TO DESTROY IT OR I CAN HAVE IT RETURNED FOR A FEW OF £13.99 + administration charge + handling fee! WHAT A JOKE! I WAS FORCED TO PAY THAT AS OTHERWISE THEY WILL DESTROY IT AND THE NOTE ON A PARCEL STATED: MISTAKE AT DEPOT! SO NO MISTAKE WAS MADE ON MY END BUT DO PARCELMONKEY CARE???? I HAD TO PAY DELIVERY FEE AND RETURN FEE - IT WASN’T MY MISTAKE OR MY FAULT THAT SOMEONE DIDNT SCAN IT PROPERLY BUT NO REFUND! THEY COULD HAVE EASILY PROCESSED WITH DELIVERY BY SCANNING IT AGAIN OR SORTING SO EVERYTHING OUT BUT THEY WILL NEVER BOTHER TO DO ANYTHING AT THIS COMPANY RATHER THAN RIPPING PEOPLE OFF! DONT USE THID WEBSITE EVEN IF YOU THINK ITS CHEAPER! YOU WILL NEVER EVER GET ANY COMPENSATION BACK
Yesterday by Ksenia Sevas
Excellent . Quick service and so easy to use . Half the price to the post office . Everything arrived perfect as the boxes contained delicate items . Definately use again .
Yesterday by Gillian
Brilliant again, well done Parcel monkey
Yesterday by Dawn Alligan French
Excellent Service
Yesterday by Cheshire Regalia
Quick, easy and cheap!
Yesterday by John White
I sent a parcel through Parcel Monkey to Lyon France and it was delivered in three days from Scotland. Well done.!
Yesterday by Dolly
Used this site quite a few times now. Always so much cheaper compared to other services (post office) and the tracking is great. Parcel arrived super quick even though there was a mistake during processing it still got sorted very fast! Thank you and I will be using again in the future.
Yesterday by Guest
Perfect service again , we sent a total of 8 parcels from Uk to Greece , all arrived quickly and safely . No delays at all even over the festive period .HIghly recommended.
Yesterday by Racheal
Efficient and good value. Label was available for printing within 5 minutes. Effective when despatching around the world, for choosing the most effective and best value courier for different destinations.
Yesterday by Ian J
Good website with clear information and guidance.. Will use again.
Yesterday by RAE
Great service, very well priced, higher recommend
Yesterday by Customer
Easy to use, easy to compare all services, reasonably priced and ability to add additional insurance.
Yesterday by NISHA
Always picked up and delivered on time. Always cheaper than the Royal Mail!
Yesterday by Lily
As always easy to use and good prices.
Yesterday by Robert Vogan
very good and reliable i was happy with their service both times
Yesterday by Bare
Brilliant service, fast n efficient and on top very reasonably priced.
Yesterday by Customer
Fantastic easy process with great price
Yesterday by Customer
