We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,885 reviews.
Another smooth operation
Today by Gary Walker
Awful service Late collected plus they lost my package never Recommend
Today by Customer
Excellent service. And much cheaper than DHL. Who charged me nearly double and didn’t deliver!!!
Today by Shant Movsesian
Fast, reliable and amazing! Sent a parcel from the UK to USA. Collection Friday and Delivered on Monday! Amazing and cannot recommend enough. Will definitely be back :)
Yesterday by UK Customer ..
Great price great service and updates will be using service again thanx
Yesterday by Ian Barber
Always use parcel monkey for sending parcels out to family in new Zealand. Never beaten on proces by anywhere else
Yesterday by Customer
Easy to navigate the website and it all went well and efficiently.
Yesterday by Janet
Always use parcel monkey!! never had any problems! very pleased
Yesterday by Sue Clarke
I thought it was easy and it worked really well
Yesterday by Carry
Excellent service. Pick up and delivery on time.
Yesterday by anna nicolopulo
Competitive price. Arrived with no issues.
Yesterday by Customer
With in time slot
Yesterday by Bob
This was a birthday present for my customer dropped at UPS on 6th, birthday is 12th. Apparently they have lost it.
Yesterday by Customer
Quoted us a good price for our 12kg parcel to the USA & through them UPS picked up the box next day and had it at its destination within 4 days.
Yesterday by Claire
I was truly impressed with the speed and simplicity of the service. The entire process was straightforward, making it easy to navigate even for someone who may not be particularly tech-savvy. The efficiency with which I was able to get things done exceeded my expectations, and I appreciate how user-friendly the website is.
Yesterday by Happy Customer
I sent a parcel abroad with this company and paid £33 to do so. Once the parcel got abroad It was held hostage by UPS until I paid a further £33 for brokerage fees ( these are UPS fees not custom fees. I’m aware of custom fees ). On querying this with parcel monkey they stated to me these fees are payable to UPS as all their parcels are sent through them without duty paid. Nowhere through the course of booking my parcel delivery with them did it say anywhere further charges may be incurred from the international courier. So it has now cost me double the amount to have my parcel delivered. if the fees are not included in parcel monkeys price that is absolutely fair enough but they should be telling their customers on point of booking that they’re gonna have to pay the same price again at the other end. It is dishonest advertising to advertise one price when the customer ends up paying double
Yesterday by Miss Sarah Potter
Poor service, did not collect on the day I selected for collection despite me staying in all day which caused a 4 day delay in collection.
Yesterday by Customer
Sent a Christmas parcel with UPS from this site to my Sister in Texas, left it at the parcel shop Wednesday morning it arrived to her on the Friday at 1.00. 2 days with full tracking and insurance absolutely phenomenal especially as it takes five days even first class mail here. First class service and well worth the money.
Yesterday by Loraine Williams
Overall very quick and efficient delivery service to the US, which is not the easiest place to send to overseas. Good value, as somehow using ParcelMonkey is cheaper than going direct to Parcelforce. Instructions were relatively straightforward although the guidelines on packaging could come a little earlier in the process. Also, after 2 days the tracking showed arrival in destination country Jamaica, which was confusing. But it arrived in California the next day, only 3 days after posting, which is brilliant.
Yesterday by Helen H
Parcel arrived on time.
Yesterday by Lee
Speedy response, great customer relation management and seamless service.
Yesterday by Paul
Easy and convenient to use
Yesterday by customerElinor
Parcel wasnt collected and i had to chase and finally collected after a week!!
Yesterday by Customer
Parcel delivered on time no fuss.
Yesterday by neil baker
Nice and easy to sort and parcel arrived on time
Yesterday by Elaine Ingram
Parcel stuck in customs in japan. A christmas gift was sent to japan for my son , its now to many days in and 8 email and converstions with UPS requesting an unaccompanied baggage form , the receiver my son is being asked to go to the airport with a declaration form , passport immigration certificate, visa , parents job declaration etc to pick up a few pairs of socks ski gloves and what were some secret wrapped xmas presents , which are now fully declared and not a surprise .....His work colleagues never hear of this before , Parcel monkey has no phone number , doesnt respond to email . shambles ....UPS will receive the same rating .
Yesterday by Chris Laird
Perfect hastle free
Yesterday by Davidson Lee
User-friendly, I would use them again. Good for individuals and businesses.
Yesterday by Customer
Cheap, but can be frustrating, they don’t seem to use a up to date Royal Mail database of addresses, (over 2 years old) so have to enter manually. When you do select an address (from postcode) sometimes it’s too long to fit on its line ! They need to amend their maximum character lengths. Be careful with package values. If you book directly with a courier, more often than not it will include several hundred pounds of insurance cover, as standard. Parcel monkey will charge you more than the cost of sending your package, just for the insurance!!!
Yesterday by Frustrated shopper
Very quick and efficient service for selecting the best courier service. I always use this.
Yesterday by Cary
Easy & delivery wuick
Yesterday by Jude Clayton
After being messed around by several carriers whose lists of details grew too long to imagine, Parcel Monkeys
Instructions were easy to unserstand and simple to follow.Thank you.
Yesterday by Mr John Scally
Simple to use and efficient too.
Yesterday by Customer
Excellent service. Highly recommend.
Yesterday by Michael
Easy to use service, good prices and very quick delivery.
Will definitely use again.
Yesterday by Louise Greatorex
Great experience from start to finish, highly informative every step of the way!!
10/12/24 by Rachel Stocks
Amazing, the parcel arrived at my sisters in Virginia. Thank you
10/12/24 by Customer
Very good price and parcel arrived on time and very easy to track through the postal service
10/12/24 by Customer
Good clear instructions to pack and post parcel. Delivered in good time. Clear tracking.
10/12/24 by Beryl R
Parcel was picked up according to schedule and delivered successfully.
10/12/24 by Mike
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