We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,940 reviews.
smooth operation
Today by Mr Nigel Bellis
Nice chap did his job
Yesterday by Sarah Holmes
Competitive prices with reliable couriers. Easy to use website to book parcel for collection and prompt tracked delivery.
Yesterday by J Connell
Sin ningún problema
Yesterday by Milán
You delivered to my satisfaction thank you so much
Yesterday by Penny
Excellent pricing, quick pick up, prompt delivery! Used PM many times and will continues to do so and referred many new happy customers! Thank you
Yesterday by Ms Suesan Perry
Im so disappointed that I used this company for pick up and delivery. You guys did not pick the parcel and did not deliver anything, now Im asking for my refund £11.86 I paid for the delivery, which this company did not meet up with. I have chatted your company for mu refund and they are not responding to me. I need my money back please.
07/09/24 by Kenneth ukwuaku
Excellent service, very easy to use, got my parcel delivered quickly and on time!
07/09/24 by Darren
Customs fees had to be paid on a loan of a high value item to a friend for a couple of weeks. UPS completely messed up the delivery at the other end, leading to considerable stress. Completely incomprehensible email that makes no sense from you. Not your fault? Youre the broker.
07/09/24 by Nik
Always use Parcel Monkey for sending parcels abroad. The best postage I’ve found. I like the ease of filling out customs label etc. Very good website. I highly recommend Parcel Minkey
07/09/24 by Christine
very good service
06/09/24 by Customer
All worked as it should
06/09/24 by gliderJK
Paid for a FedEx parcel through parcelmonkey, the barcode arrived 30 minutes later. Went to first shop that parcelmonkey told me was a FedEx store and the barcode wasnt recognised. On live chat, they said FedEx are updating their labels and not all stores are up to date with them, no mention of this previously. Went to the next closest FedEx store (as per parcelmonkey store finder) and they dont even take FedEx at all. Cancelled my order with no goodwill, wont be using again in a hurry.
06/09/24 by Aaron Walker
Collection and delivery all as expected and competitive price
06/09/24 by P Brown
I am immensely impressed with the service from parcel monkey. They had to come back twice as I didn’t get my documents in order and they did not flinch at all. Also very reasonable pricing. Thank you very much indeed
05/09/24 by Bukky Osobe
No customer service. Cant claim refund. Any problem and the buck is passed to the delivery company back again. Avoid at all costs. Book directly with the delivery company.
05/09/24 by David M.
Large parcel collected from my home address, delivered without any issues
05/09/24 by Tricia Broomfield
Parcel not yet received by recipient. Tracking shows its at the depot but no explanation to me what is going on and why it is there.
05/09/24 by Silvia
Pick up and delivery on time friendly staff
05/09/24 by Margaret
Was told collection Friday stayed in nothing had email that item had been collected? phoned and they re booked for Monday same thing no one came but still got email that item collected phoned again, They apologised and collected next day . Very poor for UPS would use Fedex in future beware if parcel is important..
05/09/24 by trevor
Wasnt collected from home on day promised nor next day. Had to drop off in end at post office. Very difficult to get any updates . Wont use again. Ended up expensive costs for a 6 day versus next day delivery.
05/09/24 by Angus
Very good my delivery is always on time and picked up as well on time.
05/09/24 by Miss Touhey
Kept me updated, with and where my order was , and fast payment 10/10
05/09/24 by Customer
Picked up and delivered in two days
05/09/24 by Annette Rae
Absolutely first class.
04/09/24 by P J C
Fantastic job and collected the parcel quickly no messing or waiting around.
04/09/24 by Laura Holt
Shocking service, upon loosing my parcel which I paid increased value for insurance, its taken days to get a response to which I have to provide documentation that its not been delivered....apparently their tracking info isnt enough..... proof of value and other nonsense to make a claim. Avoid at all costs.
04/09/24 by customer
parcel force lost my parcel, and it took them 3 weeks to agree and now started a claim and after accepting the claim it has taken nearly 2 weeks and i have not received anything, no reply to all my messages this is the third time i have lost parcels within the UK, i had an incident where i sent a laptop and the buyer received a phone charger, communication is so bad, over 20 messages and no reply, will not use ever again
04/09/24 by emmanuel afambu
Parcel Monkey were OK - but when Parcel Force delivered the item (a framed picture) - it was very badly damaged. It looked like it was deliberately smashed with a hammer !
04/09/24 by chris
Monkey
The Monkey logo made me decide to go with this business. Also the service was as expected, double whammy.
04/09/24 by Customer
Easy to use and delivered in time
04/09/24 by JANET MARY
A rubbish service which does not proactively intervene when parcels go astray. Customer service workers who do not understand simple English
04/09/24 by Stephen Biddick
We are a small business and always ways use Parcel Monkey as it is so easy.
04/09/24 by Dennis Mears
Great to deal with, straight forward to use, very well set up.Takes all the hassle out of trying to find a suitable courier.
04/09/24 by AL
Never disappoints highly recommend ????
04/09/24 by Charmaine
I had to send big parcel with weight arond 15kg. It was easy too compare prices without filling any personal data before yu receive a qoute.
03/09/24 by Oleg
Provided relevant documents needed for shipping all I had to do was print and put on my parcel then give to carrier
03/09/24 by Customer
This is my first time using your service. And last. I have been charged today an extra £3.99 to my card as the dimensions werent correct. Do you know how small the parcel was? Tiny 8x6x4 cm and I paid for a bigger parcel.... Dont touch these thieves
03/09/24 by Bubbles
Easy, cost effective and delivered very quickly. Very happy thank you Parcel Monkey.
03/09/24 by mr k n faulkner
Cost comparison compared to booking on Parcelforce directly was excellent and Parcel Monkey Cost was 50% lower. I paid for a doorstep collection - on the date of collection, working normal office hours, I emailed to check on collection timing at about 4pm. I am still awaiting a response despite the 3-working hour response standard claimed by Parcel Monkey. Checking the parcel history, a collection was attempted at around 21.00 - well past closure time for a business and I am not sure this even happened. In the end I took the parcels to the post office to get them into the system. Overall, the booking process was simple, price for service was good but follow up response to my question on collection times was poor and collection service, for which a premium was paid, was non existent.
03/09/24 by Hugh Jarvis
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