We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 204,439 reviews.
Was on time no problems
Today by Peter Smith
Customer service is useless! I have tried to clarify something and I couldn’t! You’re asking a question and after 10 min getting a ruth answer that you need to give 2 mote questions. I would never use them services!
Today by dusa stefan
Great. Quick, efficient service, much cheaper than any other service Ive used, would recommend
Today by Christine Goan
As always, I am very pleased with the work of Parcel Monkey. Fair, accurate, excellent delivery prices. I recommend to everyone.
Today by Customer
Brilliant and very cheap
Today by customer
Great service. Highly efficient from start to finish.
Today by Chris Thomson
I was very pleased with the service. Easy to do the online booking.
Parcel was collected and shipped out and arrived 5 days ahead of schedule which was excellent.
Only bad point was I am a private individual sending a gift and had to weigh the box on my cooking scales it said 4.7kg so I put 5kg on forms just to be safe. However after delivery I got an extra bill for £28 saying my parcel weight was 5.50kg on their scales. This was disappointing but accepted it.
Today by Julie Roydhouse
Excellent service, will be using these again, The delivery was so quick I was shocked. Highly recommend, thanks for an speedy delivery
Today by Customer
Very good service easy to arrange on line.v good.
Today by Anthony Barnes
Fantastic quick delivery
Today by Carol
I found the whole process easy and the people who collected the return item efficient
Today by Pauline Barlow
While parcel monkey collected everything well, they never warned me that they’d use Courier for international shipping. Courier are really bad in my country and after already paying £270 to parcel monkey i now have to pay extra £100. And they will deliver it 2 weeks later than they were supposed to. I know for a fact they probably broke everything they could in those boxes too. Terrible, terrible service.
Today by Dariya
Reliable service at a very low price. Shipped a suitcase from Poole to Newcastle for around £10
Today by Matt May
Excellent service easy to use
Today by Customer
Always have an exceptional service but, unfortunately i have received a message from its european destination saynig my parcel/goods have been damaged and noted, at delivery depot. With no further updates or contact details, i will not know the extent of the damage until arrival at its address. I can therefore only warn the person receiving the parcel beforehand..
Today by peter cox
Always on track! Never had any issues
Today by lta tennis
Excellent price quick delivery to France. Will use from now on
Today by Duncan Campbell
The accepting agency did not put the tracking sticker on the parcel as I found it when I got Home.
Yesterday by Chris Drew
Parcel Monkey works really well I have used it for many years - brilliant.
Sometimes the carrier lets the side down but that is beyond parcel monkeys control. It’s usually Parcelforce that have ‘delays’.
Yesterday by Customer
Very professional and fairly priced. Would use it again.
Yesterday by Customer
Have used Parcel Monkey a few times to get parcels to a Greek island. It’s always very efficient this side of the deal but unfortunately it always takes longer than advertised but I appreciate that is most probably the fault of the destination. A very cheap way of posting to Europe. Cheaper than packing an extra suitcase !
Yesterday by Val
Excellent service!!! Parcels collected timeously and delivered the next day...so reasonably priced for such an amazing service..well done. Thank you ????
Yesterday by Marlene
Excellent service, great communications regarding collection and delivery. Competitive price - will definitely use again.
Yesterday by Customer
My parcel has,bt arrived at it destination
Yesterday by James Mawdsley
You getting there
Yesterday by Yousouph Abiodun
There are insufficient characters for the recipient’s email address.
Yesterday by Customer
Fantastic service
Yesterday by Cornish Coastal Collections
Excellent service and very prompt. I cannot sing their praises enough.
Yesterday by Customer Roger
Value for money and easy to track your package
Yesterday by James F
Excellent service and very reasonable rates. Thankyou.
Yesterday by Customer
All straight forward.
Yesterday by Customer
Excellent prices
Yesterday by Customer
Easy to access , simple to follow and cost saving , will definitely use again .
Yesterday by Mike Kilcoyne
Delivered on time and in good condition - was worried as my parcel contained a mirror and yet it was delivered to Denmark with no problems.
Yesterday by Ann Carey
Recommended!
Yesterday by Mark H
Highly recommend it not only for their amazing price but service too. Got my extra luggage box delivered from UK to Korea for 1/4 the cost and that too in 4 working day. Amazing
Yesterday by Jan
Easy to book on line with several options. Saves quite a lot compared to going direct to Parcel Force
26/09/20 by Albert
Easy to use and good value
26/09/20 by Trevor Pratt
Parcel Monkey provided a good and quick service. Unfortunately the courier service selected was not so great as they took over a day to collect the parcel from the drop off point and then their tracing service was poor (kept saying the parcel had gone to Heathrow and then that it was back at the depot. Parcel got there eventually
26/09/20 by Carol
I have found Parcel Monkey to be an excellent service. Making a booking is simple, the paperwork is straightforward, collection is as indicated and delivery is as expected. All round I am very pleased with this company and I will use them again.
26/09/20 by Sharon Booth
