We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,551 reviews.
Delivered on time
Today by RobT
Competitive price, straightforward and easy procedure to arrange for and send parcel. Promised delivery UK to Australia within 8 days. Parcel arrived door to door within 6 days, brilliant.
Today by Margaret G
Very competitive price and straightforward, easy procedure. Promised delivery to Australia within 8 days. Parcel delivered within 6 days, door to door, brilliant.
Today by Margaret G
Parcel picked up on Wednesday 28th October and still has not arrived. Received an email from Parcel Post to say it will be delivered on Monday 2nd November. That is 5 days after being picked up. Paid for 24 hour Express.
Yesterday by Alwyn Lynn
Parcel Monkey provided me with the best deal. My parcel was collected the next day and delivered the following day on time as promised.
I shall definitely be using Parcel Monkey again.
Yesterday by Shaun
I’ve used this company for a number of years now, and generally haven’t had a problem. As we always book in parcels slightly oversized and overweight to save any problems BUT today your customer service has let you down! You’ve taken UPS’s word that a parcel was over 6.5 kg over what we had booked claiming the parcel what’s 10.5 kg (without proof) when the item in the parcel was only 1.03kg, with packaging 2.5kg!!!! We will be looking to take our business elsewhere from now on, as a matter of principle, and won’t be using UPS!
Yesterday by Customer
Great price, communication, and very quick delivery. From the UK to Georgia US in 2 days. Highly recommend.
Yesterday by Chris Walker
Excellent and easy choice showing charges of major competitors. Simple to use
Yesterday by Derek Spencer
Very simple. Straight forward
29/10/26 by Richard Ayers
Collected and delivered on time.
29/10/26 by Julie-Anne Cooke
Fast and very effecient, brill comparison site
29/10/26 by Rachel
Great platform for finding best delivery/ collection options.
29/10/26 by liss
pretty easy!
29/10/26 by ofGarry Gilmour
So easy to use! Picked out my choice and parcel was collected next day and the courier even brought the label.
29/10/26 by ECB
Clear packaging instructions prior to friendly collection. Delivered from Cardiff to Dublin in 48 hours!
29/10/26 by JULIA BURNS
Less than one star if I could! If I could give Parcel Monkey less than one star, they would deserve it! I wouldn’t recommend them to anyone — I wouldn’t even wish my enemies to use their service. I sent two large suitcases on 4 October for next-day delivery, and both have gone missing. Weeks later, I still have no clear explanation or meaningful update. Their customer service is appalling, with repetitive responses instead of proper investigation and accountability. How do two big suitcases disappear, and the customer is left chasing answers? Absolutely disgraceful service. I strongly advise others to think twice before using Parcel Monkey!
29/10/26 by Olu
Great service. Easy and fast. Highly recommend. Thank you
28/10/26 by Madhurangi Gamage
Easy to arrange parcel was picked as scheduled. Excellent service.
28/10/26 by Mrs Val Readman
Easy to use system. Collection and delivery on time
28/10/26 by Sue Firth
If I could give 0 stars I would. My experience with Parcel Monkey has been extremely frustrating and disappointing. With the amount of money they took, it is unbelievable a company conducts itself like this in 2026. Unprofessional and unacceptable, I would Not recommend using Parcel Monkey. After my first collection failed, I contacted customer service and repeatedly asked for confirmation that the same problem would not happen again. The agent specifically reassured me that the pickup and parcel dimensions had been “confirmed with the carrier”, and this was recorded on my order. I relied on that confirmation, believing the issue had been checked and resolved. However, the carrier returned for a second time, and the same problem occurred again. This is what has annoyed me most. It is one thing for a collection to fail, but it is another to repeatedly seek reassurance, be explicitly told that everything has been confirmed with the carrier, and still end up in exactly the same situation. I have wasted time, experienced unnecessary stress, and faced further delays to my return and refund. I should not have to keep chasing a resolution after taking the necessary steps and relying on assurances from customer service. I am now seeking a full refund and escalation to management. I would like Parcel Monkey to explain what was actually confirmed with the carrier and why those assurances did not prevent a second failure. Based on my experience, I would urge customers to keep written records of all assurances and collection arrangements. I hope the company takes responsibility and addresses this properly.
28/10/26 by almaas
Simple, efficient and good price.
28/10/26 by Paul Evans
Perfect as always
28/10/26 by Miss Lois Cordelia
Thanks for your excellent service, but UPS delivery company "s staff is asking me to pick it up at a local post office shop at the Kingsland Road location, which isnt convenient, and I cannot walk there. VERY SAD ABOUT THIS. I have paid for delivery to our flat, and I gave you the address. Please advise them to do it their job with correct manner as I paid eleven pounds for them for delivery to my address. Please, and thank you very much.
28/10/26 by Celal IzciBAYAR
Smooth and efficient process.
28/10/26 by customer from Malaysia
very good communication, fast service and of course excellent pricing
28/10/26 by Gemtech
they took my parcel it never arrived and they are not taking responsibilty! No refund and no response!
28/10/26 by B G
Good website for competitive prices. Delivery as promised. Would use again
28/10/26 by Rebecca
Super easy instructions to follow. Will definately use Parcel Monkey again
28/10/26 by Elise Watling
Bloody marvellous first class service easy to use
28/10/26 by Tracey
Really owsm service
28/10/26 by Customer
Abominable service. I paid £49 for postage (£14.95, with the balance for insurance) I paid this for Parcelforce 48 hour. The parcel took 3 weeks (~500 hours) On arrival the parcel was damaged. Because the recipient destroyed the packaging before realising I needed photos to claim, Parcelmonkey refused to pay out. I took that on the chin but still claimed for the 3 week unacceptable delay. All they would pay was refund me the postage cost of £14.95. No compensation for a 3 week delay, not even an apology. I will never use Parcelmonkey nor Parcelforce again.
27/10/26 by Mark Bentham
The booking was easy and I am very pleased to say that the parcel arrived a day early
27/10/26 by Stuart
A big! Thank you parcel monkey, for keeping to your word, and collecting my large parcel, when none of the other big companies, like Royal mail, or parceltogo! All cancelled on me, for two weeks straight, and left me stranded with a large item to return, it was a desperate time! But thanks to parcel monkey they helped me, Thank you, i am very grateful.
27/10/26 by Mrs Rigal Ratcliffe
Shocking service. My parcel has not been delivered and returned to the Parcel Monkey office instead of the return address on the parcel. They want to charge me an additional £17 to get my parcel back on top of the charge for not delivering my parcel. I have been in touch with them for a week about my parcel going missing and response is incredibly slow. There is no way of speaking to someone on the phone. The shipping company will not speak to me because I ordered my label through Parcel Monkey. Do not use this service, go direct to the shipping company.
27/10/26 by Sophie
I waited in for 5 days for a no show pick up service. Once i requested a cancellation. I am still bombarded by delivery pick up emails and texts (that never show). Customer service felt like Ai. No apology just automated responses. Truly awful service.
27/10/26 by Louise Dowson
I’ve used them once and they’ve lost my parcel. 100% failure rate - do not use!!!!
27/10/26 by Melody
Smooth easy process and item delivered on time … UK to Austrailia. Great service
27/10/26 by Keely Woodward-Chapman
Easy to place order and kept informed. Arrived safely and not damaged.
26/10/26 by Viv Smith
Booked and paid. Waited all day. No one showed up. No one told me why or that it was happening. Contacted support. They had no idea. Rebooked it. Same thing happened. They wanted to rebook a third time and I cancelled. Hopeless.
26/10/26 by Polly Blenkin
I used parcel money for the first time. I found it very useful and easy to use.
26/10/26 by SM
