We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 192,706 reviews.
Efficient. Best options were giving.
Yesterday by Customer
Great service! Quick and reliable!
Yesterday by Customer
Dropped off, regular updates on parcel travel, and delivered a day earlier than expected to Spain.
Yesterday by Mark Potter
Parcels were picked up the Wednesday morning and delivered in France the Friday morning. Very impressed. One thing recommend is to make sure that your parcel is sturdy and taped well. I watched the delivery man in France take the parcels out of the man and he literally dropped them on the floor. Fortunately I had nothing breakable inside.
Yesterday by Strawberry
Happy with the service I received very simple and reasonably priced will definitely be using again
Yesterday by Customer
once again the parcel was delivered when I was told it would be at a very reasonable cost.
Yesterday by Customer D. Smith
Great service
Yesterday by Ann Gentilomo
Never any issues with PM. Had a little hiccup Parcel Force but all got sorted and PM were very helpful
Yesterday by Bruun Design
I am pleased with the on time delivery of my parcel and the good condition it arrive in, which was remarked on by the recipient. On that basis I am happy to be using parcel Monkey.
Yesterday by CHRISTINE ROBERTSON
Was really quick!
Yesterday by Julie
Great Customer Service 5***** All Praise is for Allaah Most High.
24/08/19 by Sagheer Alam
Great service very prompt and delivered next day, updates with tracking from start to finish, well done and thanks for a wonderful affordable service ...recommended 100%
24/08/19 by Mr Andrew & Mrs Heidi Cummings
All aspects of the shipment went very smoothly
24/08/19 by Mr John Evans
great service yet again
24/08/19 by Neil Griffiths
Well organized easy and traceable
24/08/19 by Customer
Good service. Expensive for a set of keys less than 100g. Same charge for 1kg, or 10 sets. Surely some leeway on smaller items.
24/08/19 by Mickey
We Think Parcel Monkey is by far the Best Most Cost effective Courier Service on the Internet. Why value for money Never mind go compare other sites well do as you will see Parcel Monkey can beat any price and No Vat charged like some i could mention. Great Choice of carriers ,Well laid out user customer friendly and if ever things go wrong (not for us in 20 years) a great back up team Recommend without any reserve Fr Anthony Rainbow Bridge Cat Sanctuary Blackpool FY1 3EX
24/08/19 by Fr Anthony
Got no updates with regarding second pick up attempt. Wouldn’t let me book a second pick up attempt.! Or gave me notice of the second attempt to pick up. Hence person was not home for collection. Sorry one star is all I can give.! Will pay again, and try dpd direct. And see if communication is better with them. Regards. Mark
24/08/19 by Customer
Brilliant!!! Will definitely again.
23/08/19 by JG.
I like the tracking of the parcel
23/08/19 by Customer
Clear. Prompt. Reliable.
23/08/19 by Customer
I like the tracking of the parcel
23/08/19 by Customer
so easy unbelievable.first class service
23/08/19 by Mr Bradbury
Brilliant. I used Parcel2Go 6weeks ago and the parcel was returned to me. Very bad service.
I reposted the parcel with Parcel Monkey and it arrived in 4 days. I will definitely use them again.
23/08/19 by CustomerLoretta Sidoli
I booked a parcel for same day collection on there website say will collect in 15 minutes even I have paid double for same parcel, and then after two hours parcelforce webiste displaying that customer not presented, even I was especially at home all day to handover parcel to courier, then i spoke with there so called customer adviser, said that very are very and will collect it tomorrow mean today, and all today no one come up and I chat again because they dont have a telephone, then i realise that it looks like a scammer. they took my money and giving lot of explanation and not trying to find the parcelforce that why they are lying, it looks like they both are lying. Now i have asked to remove all my personal data and tehy are not going to remove it. Now i have decided to speak with trading standard and Information Commissioners Office UK for this issue.
23/08/19 by Shakil Hasan
I went online to book my delivery. I was advised if I place my order within 32 minutes my collection would made on the Friday afternoon. I placed my order and the collection was made on the next Monday I actual paid extra for the same day collection, so feel a little aggrieved the collection was made late.
23/08/19 by Ian Allee
Excellent!!!
23/08/19 by Customer
Booked online. Came up tops with pricing and was easy to book a collection online. Came and collected earlier than stated which is always a good thing. The only reason why i did not give it 5 stars is that most other couriers inform you when they have delivered to the customer so that if there is a problem of them not receiving you have confirmation of delivery on hand. A simple email to say your parcel was delivered would be beneficial. Otherwise a good all round experience. Thank you. Will use again.
23/08/19 by Zoe
Not just bad, appallingly bad. If there were a no star option I would have ticked that, most was down to hopeless Parcelforce but as Parcelmonkey use them its their problem. Im now persueing a compensation claim and have demanded my money back. After sales seems to be run from India and there is no hurry to help with every question getting an off the shelf reply, 28 calls,4 promises of delivery and 8 of call backs all lies. Avoid!
23/08/19 by Jim
no way to get in touch without registering all i want to do is track a parcel i am waiting for. **** company
23/08/19 by John Cooper
Quick and reliable!
23/08/19 by Jade Edwards
So it´s now 7 days with no response from the claims team for a destroyed + 3 days late parcel. £400 insurance wasted!!! Deliberately no phone number & no response from website is simply not OK.
23/08/19 by Philip Ketley
Very good service apart from it would have been useful to know that the collection company (Dpd) did not collect from my location before I had quoted the p and p price to someone I was selling to. I would rather have quoted a higher price from a different company that collected more locally to me. It would have saved a 17 mile trip to the DPD drop off point.
23/08/19 by Sue
Great prices, easy to use. Perfect option for sending parcels abroad.
23/08/19 by Jonny
The process of using Parcel Monkey was painless from start to finish. The price was really competitive, which drew me to the service. The services used to get the parcel to me in Germany (a large bike box) were first class, Parcel Force in the UK, Norsk for the international sector and DHL for local delivery in Germany. And all in less than a week (including two "dead" weekend days). Excellent is the only word I can use to describe this service!
23/08/19 by David Griffiths
Easy to use and my parcel arrived safely.
22/08/19 by Raymond
Best price, best service than their leading competitors. Highly recommended
22/08/19 by Michael Cheng
Very bad because my luggages are yet to be delivered after paying for 24 hours delivery it’s now 72 hours still waiting for my bags. ????
22/08/19 by Sophia
very easy to get parcels picked up and delivered, all at a reasonable
price.
22/08/19 by kevin whitehead
Good website
My 1st choice now for sending parcels
22/08/19 by MR LAURENCE OWEN
