We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Excellent service, picked up and delivered very quickly. Tracking was a little behind as it said it wasn’t delivered but it was. Easy to use website, would use again
Yesterday by DB
I booked my parcel to be shipped by Parcel Monkey. When it was not received after a week (i booked next day service), it became a nightmare. I contacted them via the dashboard, the response was always apologising and following up (without any result). They then said it is lost ( I insured my parcel). After ive filled in the claim, they suddenly said that it has been found. It was actually still at their drop off point. However cut a long story short, they/their courier did not pick it from there to deliver it. They kept saying that the shop (where i dropped off the parcel) was not cooperative. Now this is their designated place!!!! I therefore went to the shop, the people there were SUPER COOPERATIVE, they retrieved my parcel in literally a second. I informed Parcel Monkey of this outcome, unfortunately despite they promised they will send their courier to pick up the parcel for delivery, they did not. Again citing the shop was not cooperative. I therefore have to take matters in my own hands, we went to the shop, provided the required documents and retrieved the parcel. Parcel monkey was very uncooperative and despite knowing that it was their/their designated couriers incompetence, which caused delay and unnecessary expenses (and stress) they did not compensate for the unnecessary expenses/travel that I have to do. The SCAREY part is their kept saying that they were NOT ABLE TO RETRIEVE my parcel from their own agent!!!!!!!!!!!!! So I advise everyone to THINK AGAIN before using their services.
Yesterday by Balvir Sharma
This has to be the most unreliable, unprofessional, faceless outfit out there! 6 failed collections on 2 items, lied about courier turning up when our site has 24hr CCTV. No effort to actually solve issues just constantly met with platitudes and no actual action. Missed deadlines and urgency mean nothing to them
Yesterday by Office
efficiency
Yesterday by Mr Anthony Harris
Straight forward to arrange collection
Would recommend
Thanks
18/03/26 by Keith Lambert
Have used monkey a few times now and have had no problems, will certainly be continuing to use them
18/03/26 by James
Good value. Pick up great and on time. Delivery a day late though nothing critical in this case. Communication of tracking good.
18/03/26 by Graham
Collected on time, delivered on time, easy to book
18/03/26 by Susan
Super easy process, plenty of options. More importantly, my parcel reached its destination a head of time and my buyer was very happy
18/03/26 by Paul Cutts
Quick and easy response to my query. The issue that I had was quickly resolved by Mafe. Great experience.
18/03/26 by James Dorset
Delivered without fuss.
18/03/26 by Rick Preece
Easy to navigate, on time and reliable.
18/03/26 by customer
Easy to order.
Easy to print label
Collected as arranged
Delivered on time
What more can you ask
17/03/26 by Customer
Easy organising and keen pricing
17/03/26 by Rob Drake
They do not guarantee who is going to handle your parcel once it reaches another country. I do not want my parcel being handled by certain company couriers abroad as they are rubbish and you end up having your parcel lost or returned even if the address is correct.
17/03/26 by Max Sheperd
My parcel has been stuck in transist since 9th of march and whenever i ask them when will it get delivered they say they are not sure they would contact the delivery company
17/03/26 by Anisha Chy
They collected and delivered and were reasonable price.
17/03/26 by Raymond Watson
Just had to change a delivery address number on my recent Delivery.It was taken care of with no problems whats so ever . Great service
16/03/26 by Customer
Three weeks ago I submitted a claim for damaged contents in a parcel. I paid £300+ for this parcel to be delivered including extra insurance for a high value item. I have received the same message from a CRM system (unknown if AI or real human beings) that they are waiting for higher management to review the claim. I gave a review on Trustpilot last week on this issue to flag this up, and received a general AI acknowledgement of the review. No clarity, no contact, no phone number or email address. So I am reviewing here today again, and will continue to do so until this is resolved.
16/03/26 by Rory Menage
Do not use parcel monkey. This company should not be trusted. I sent a suitcase to Japan using them in mid December 2025. They alleged that I had not measured the dimensions of the case accurately. They then took £32.04 out of my account without my permission. I immediately sent photographs confirming that my case measurements were correct and I am still trying to get a resolution some three months later. The newest director is Paul Doble and given that it is impossible to talk to anyone at parcel monkey customer services department I will e mail him.
15/03/26 by Chris
All good ... great price , service ,
Thanks once again ...
14/03/26 by Jackie
WORSE DELIVERY SERVICE EVER. DONT USE if you have anything important. I was told I had a collection and waited at home for 2 days. No-one turned up. I messaged about 10 times and no-one could give me any information or approximate timings. I had an important package so not only have I wasted 2 days, but i have missed opportunity also for the item not turning up. I paid for express over night delivery through DPD and they did not come. Parcel Monkey have no phone and the chat response is general and unhelpful. DONT USE THIS SERVICE - I REGRET IT !!!!
13/03/26 by Petra
Brilliant- Easy to used and find the right price courier for your item. Insurance for item easy to add if required. Excellent service would highly recommend to anybody who has a parcel to send.
13/03/26 by Andy
The whole transaction was seamless. The item was picked up early from the sender and I received my item early next day.
13/03/26 by Luke Augustus
On time, good service
13/03/26 by Maria
Excellent service
12/03/26 by Anthony Edwards
Sent a parcel to the US. Filled in and attached customs document. Parcel was returned for non payment of fees even though tge value of the parcel was well below the maximum minimum value Dulwich incurs these charges. Now have to pay all over again but will be using a different provider !
12/03/26 by Lisa
easy to use , no complaints at all,
12/03/26 by Elizabeth McEwan
Excellent customer service particularly from Mafe Cruz,I sent message at 7.05am and by 8.15 it was sorted.
I put wrong delivery address on when ordering a collection
11/03/26 by Trojan Nutrition LTD
Great experience
11/03/26 by Darren Richards
Great service and fast delivery, cant fault them, we are very happy customers
11/03/26 by customer
First time I have used this service and I can honestly say it was so easy and prices were so much cheaper than going through a courier directly pretty much pick your courier pay for your choice of service print your label and your good to go great service parcel monkey will be using again.
11/03/26 by Paul
Booked a large parcel to be collected for next day service, using DPD (my preferred courier). Who themselves are ok, but Parcel Monkey seem like a joke right now to me. Entered addresses correctly, and even used the what3words location thing on both addresses. After paying and booking collection, received an "error" on their system and had no labels provided. Someone made the error go away the next morning and the account page suggested my parcel was still going to be picked up. But it wasnt, and there is no update about anything now, either on Parcel Monkey (or DPD tracking). Their system also refuses to let me rebook another collection day. And I have left 3 ticket messages (the only way to contact parcel monkey!).. and all have been ignored. Wish I never used them, only did because I was told to by the company my parcel is going back to.
11/03/26 by daniella
Very easy service to use. Picked up and delivered when they said they would, giving me a lot of confidence in the whole service for a reasonable price.
11/03/26 by Anonymous
On time and deliver
11/03/26 by John Perks
I have been a customer for several years but am extremely disappointed by the lack of contact from the Claims team. I submitted an insurance claim two weeks ago for a high-value parcel that arrived damaged back in February, and have had minimal response on their Support thread, despite chasing them for several days and submitting all the correct documentation. I am still told that higher management need to see the details. The fact there is no email address or phone number to call means that as a customer I do not feel valued and that there is little accountability. How can this be sorted as soon as possible please?
11/03/26 by Rory Menage
Great site easy to use
10/03/26 by Graham Aldred
Not the fault of ParcelMonkey but the selected service (ParcelForce Express24) took almost exactly 1 week. Shame on your ParcelFarce
10/03/26 by Andy.P
Very good service
10/03/26 by Julie
Good service
10/03/26 by Graham Moss
