We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,984 reviews.
Mafe Cruz! helpful and polite
Today by Prim
Mafe Cruz helped me with a refund and was excellent at sorting it quickly
Today by Daniel
The easiest way to send a parcel and the next day delivery was exactly that. No hold ups , no lost or damaged items. Definitely will use again
Today by Pamela Pollock
Delivery faster than I expected for the festive season. 8kg is a large box and price with insurance was a very good price.
Today by Sarah
Excellent parcel force
Today by Kay
Quick and easy
Today by Customer
Thanks for Your service I am very happy to have you that my grandchildren can have presents for Christmas from me.
Only now last time I sent 3 parcels and they have been delivered for 2 days, not together in the same address.
But I accept it, just happened!
Many thanks for jobs you are doing for people who has children so far
Today by Recipient Dagmar Jantova
My parcel was booked for collection on 12/12/2025, delivery person didn’t come, again it was rebooked on 18/12/2025 no one collected yer. No information from DX parcel service
Today by Nirosh
Package was delivered within days of being dispatched from the UK. Fragile contents came undamaged. Excellent service. Thank you! Happt Christmas!
Today by MJW
The parcels were collected as promised, by a friendly and helpful Parcelforce employee. The items were delivered safely on the time scale arranged
Today by John Overton
Great you kept your word and delivered in 2 days
Yesterday by Michael Harper
GREAT price - delivered successfully
Yesterday by EWalp
Website is easy to navigate, good selection of delivery options to choose from, parcels were collected and delivered as promised. Will use again.
Yesterday by Alison
Great service. Large parcel delivered to Germany
Yesterday by Mr Nick Mcaleer
From start to finish super easy
Yesterday by Tony Horrocks
sadly my package was trashed by EVRI and so I have had to claim through Parcel Monkey. The process so far for £25 has been tedious and arduous and it would be easier just to write it off.
Yesterday by Paul
Dropped off at post office easy process and delivered on day that it was due. Great service!!
Yesterday by Colin
Parcel was collected from me a day early and I have heard from the recipient that it has been delivered safe and sound. Thank you Parcel Monkey
Yesterday by Janet Booth
Excellent service & prompt delivery
Yesterday by IRENE SIMPSON EYRE
I was panicking as I had selected the wrong address for my parcel. Your team member Mafe Cruz quickly resolved my issue. Very professional & knowledgeable!
Yesterday by Elle Jay
always delivered to time with courtesy
Yesterday by ME
On time, undamaged, perfect
Yesterday by Michael Mountney Recipient
Good to have all the sending options together and then make a choice. Once decision made, the booking process was easy and the subsequent delivery of gifts to France by Parcelforce went well. Previously would have hesitated sending because of complications with export documentation but was all explained in including looking for correct HS codes.
Yesterday by Rachel
All good and packaged well and arrived safely
Yesterday by sangita kanbi
Excellent cuteous service.
The courier was polite .bright and breezy.
The parcel arrived at its destination within the 24 hours specified.
I was sent a photo of its arrival.
Brilliant service .
Thank you.
Alison
Yesterday by MRS A RODGERS
Parcel checked in online and dropped off next day at Post Office on a next day delivery service to Ireland. All of the relevant info provided and one week later the client is still urgently looking for their sample. Very poor service by today’s standards.
Yesterday by Justin
Waited all day for packages to be picked up texted through out day total waste of time no help what so ever Now ive got to take another day off and wait Complained not interested £212 for what two days of frustration this firm just wants your money and dont care what happens
Yesterday by Kevin Kinchen
Excellent service throughout from collection to delivery
Ease of booking
17/12/25 by MRSVIVIENEBROOKER
My parcel has still not reached its destination!!! Sent on the 1st of December and it’s still not been delivered
17/12/25 by Sandra Hill
This is my third or fourth time using parcel monkey to send Christmas gifts from UK to USA. Cannot rate the service highly enough. Parcels arrive door-to-door within a few days. Drop off is easy and the required customs forms do not appear unnecessarily complicated. I cannot imagine anybody could possibly do the job better.
17/12/25 by john hopkins
I booked a collection and delivery and it was very well handled and delivered promptly.
Thank you
17/12/25 by Kelly
Delivery arrived on time in first class condition & friendly driver
17/12/25 by NEWTON
Easy to organise and very quick delivery.
17/12/25 by Joy Young
Nice and easy to use
17/12/25 by ANTHONY DAVEY
Brilliant service. Easy to use website, with our chosen courier things couldnt have gone more efficiently from pick up at my door in Norfolk at midday to drop off in Dorset 8am next morning. Super happy, carefully handled, well done and thank you.
17/12/25 by Rose French
All went to plan , easy .
17/12/25 by customer
We are still awaiting our goods! Had no contact from you in regards to what is going on!
17/12/25 by Customer
The large items were collected and delivered as planned and agreed. Very happy with the service
17/12/25 by LInda Francis
Parcel Force separated the boxes, one was delivered next day, the other took 5 days on a 48hr service!
17/12/25 by Fred Ritter
Just under 48 hours to deliver to the door in Poland (from UK) - far better than expected - and easy to use
17/12/25 by Anon
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