We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 184,552 reviews.
honest pricing and fast delivery
Today by davide
Good Price. Delivery and pick-up on time. They do what they say they are going to do.
Today by Dennis Blowers
Very pleased with the service. Will use again
Yesterday by Andrea
friendly drop at Halfords Bromley
Yesterday by Barry
exellent review
Yesterday by Grace
Excellent service!! Parcel was collected and delivered within 3 days to USA. Highly recommended company.*****
Yesterday by Janice Phelan
Excellent all round.
Yesterday by Customer
Good price and tracking in the UK, would have liked a key explaining the tracking notes once it left the U.K. was straight forward and simple although the person on the other side had not been informed the item had arrived, this was down to DHL not parcel monkey who had excellent and prompt customer service whenever contacted. Would used the again.
Yesterday by Customer
low cost easy to use service just right for what I needed
Yesterday by DAVID MORRIS
Sometimes correspondence is late for parcel collection through booking online. Parcel weight and size can be an issue, but is always resolvable. If a plastic box is less weight than metal, sometimes postage costs can be excessive, especially when they say volume weight, but the seller and buyer might not know the weight. I got a box that got damp, contained water, which does add to weight especially when there is foam in a box. If two identical plastic boxes can be ordered for collection, which is cheaper, booking them separately, or taping them together and book for more than 1 metre which is slightly awkward in lifting plus at twice the weight. Plastic is light and cardboard, but if the person selling cannot determine weight, then is it fair on the buyer who has tried to balance both seller and courier service. Just some thought as to what happens during postage delivery and collection, some couriers just charge extra in spite. for a plastic box I got quotes for collecting a Pond Filter and I have the photos, in excess of £200 and some couriers locally looking to charge more than £130. Many thanks for your help, I still like Parcel Monkey logistics. Take care kind regards from Christopher McGonigle
Yesterday by Customer
easy to use, very happy
Yesterday by liz jessop
Excellent service
Yesterday by Customer
UK Mail delivered next day, very good service. Thanks
Yesterday by Bob
Charged twice for the same service. I am very disappointed with the service. Although the shipment did arrive, I have only recently realised that they have taken two payments for the same service. It was an expensive overseas shipment. Customer support has still not replied to my email.
Yesterday by Customer
Simple process, no hassle and no issues.
Yesterday by Customer
Never took my parcel first day then turned up the next day to collect then said it was overweight on the third day. No refund
Yesterday by Customer
Delivered on time , will recommend to everyone
17/08/18 by Tahira
Very easy to use great prices and speedy delivery would have no problem in using them again highly recommend :)
17/08/18 by Customer
Gave false collection date info, false transit to receivers info, don’t respond to being contact, avoid, avoid, avoid
17/08/18 by Mark Turner
Excellent service. Very easy to organise through the website. Highly recommended.
17/08/18 by Customer
You made a daunting task (collection from seller to me, the buyer) simple and easy.
17/08/18 by Customer
Absolutely shocking service. Missed collection for three days in a row. None or late response which is not solving anything. I am a small business that relies on prompt and cost-efficient deliveries. I used parcel monkey three times so far - once goods were delivered ok, the second time with a considerable delay, third time (during a pick up abroad) the details were not communicated correctly to the local courier who in turn shouted at my client for giving him the wrong parcel! (they were told to collect documents and not the parcel - despite declaring contents on the invoice!) This time the goods are waiting the third day to be collected but parcel monkey is unable to resolve it. Every attempt of sending a message results with a response from yet another person, who has no clue and doesnt solve anything. there is nobody who would ring me to resolve it and I have no other way of contacting them but by sending a message. HORRENDOUS AND DEEPLY UPSETTING EXPERIENCE!
17/08/18 by monika
On time collection & as far as I am aware no problems at the destination.
17/08/18 by Dr Michael Leeming
Excellent service
17/08/18 by M Glover
Will use again.
17/08/18 by Customer
Unit was delivered in working order to the Western Isles for an unbelievably cheap price!! had to track it myself and was informed it had arrived by customer before it was updated on the system.
17/08/18 by Customer
I choose parcel monkey from doing continuous research on Google as too the best way for sending a parcel from UK to USA. Not only is their site easy to use, but they are considerably cheaper than any other site. This did make me doubtful initially, but all paperwork and labels were supplied and printable. The choice of having drop off or collection is great. I done drop off for a 10kg parcel to USA, dropped of on a Thursday afternoon and was delivered in the USA by Monday morning. Fully tracked from start to finish and for such a large bulky parcel was great. The only criticism I had was the recepient was informed from the minute the parcel was scanned which took the surprise element away from it. Although except that one criticism, the service was great.
17/08/18 by Customer
Easy, Fast, Great price.
Whats more to say.
17/08/18 by Customer
Went all smooth and parcel arrived without delays.
All these patcel booking companies are ok until you need to contact them and that is when you understand the difference between them. My previous parcel was sent with Parcel2Go. I paid extra fee for delivering on time. The parcel was delayed, I tried to contact them and then I realized how underground they are - it could be me but I couldnt find a way yo contact them.
So from now on I will be usung ParcelMonkey
17/08/18 by Dimo Dimov
Very easy website to use, Ive sent 10+ parcels with them over the past couple of years. Always been helpful when I have needed to contact anyone at Parcel Monkey
17/08/18 by CustomerJM
Excellent price, using DPD who are also excellent, about half the price Royal Mail would charge. Recipient also had them deliver to a Currys, making it very easy to pick up. Brilliant all round and could not be happier.
17/08/18 by Christopher Cattrall
Excellent Hassle Free
17/08/18 by Michael
Love parcel monkey! Cheap and efficient! Always use them and would highly recommend!
16/08/18 by Customer
Great service would recommend you to everyone.
16/08/18 by CustomerSandra Healy
In web site you people are mentioned that parcel will reach in 3 day.but even after 7 days also it did not receive to India
16/08/18 by Customer
Parcel delivered :) all good. Easy to use and efficient
16/08/18 by Customer
FAST AND EXCELLENT DELIVERY
16/08/18 by Irene
Didnt receive sms about collection and delivery time. By the way they did what they had to
16/08/18 by Dominik B.
Cheap, collected on time, cheery driver, delivered on time. Perfect.
16/08/18 by Roy
Brilliant - really fast service, really good value, really easy to organise...perfect....
16/08/18 by Customer
