We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 234,469 reviews.
Good experience
Today by Peter
Trustworthy
Yesterday by Jade Mendis
Great service
Yesterday by Ali
The price more than anything as I still had to drop the parcel off. Parcrl Monkey didn’t do much else to be fair but they were efficient as per usual
Yesterday by Stephen Luke
So easy to use and excellent service, especially sending parcels overseas. No filling in of forms at the Post Office and causing queues!
Yesterday by Linda
Easy to use, good price, good service
Yesterday by Elize
Excellent service
Yesterday by Richard Oliver
Our item got picked up from post office by evir but they saying cant find it and I have told them its the main part of my which I need ASAP as I am disabled
Yesterday by Ivor Barrett
Very uneventful exercise! Parcel booked easily. Parcel collected as promised. Parcel delivered as promised. All good!
24/01/25 by Paul
Everyone likes a deal! Parcel Monkey sure gave me a great deal! Saving over RM for like for like services!
Terrific! Will surely use again, thanks.
24/01/25 by Steve Fruin
Excellent service and costs.
24/01/25 by Peter BUNNETT
Simple to arrange and clear instructions,quick and secure payment and good communications.
The only downside is that Parcel force give not give me a collection time, had only just got back when they came to collect
24/01/25 by DesRichards
Quick, easy to use and fairly priced
24/01/25 by Joe Grafton
Parcel Monkey ordering was fine but not being aware of the small print conditions I just carried on. Parcel Force delivered my 6 parcels but they damaged them in transit and eventually they were all but one returned to me and I could see that they had all been mishandled by carrier. I asked Parcel Monkey to pursue a claim in respect of this and as I did not specify any particular amount for insurance as I thought the £60 would cover me anyway I asked for this plus the £54.73 paid to deliver the items. I am then told that they dont accept Laminate Flooring as per their Terms and Conditions. Disgusted with the attitude. They did their job ok its Parcel Force they should be claiming from for me their client.
24/01/25 by Sidcup Customer
Parcel to USA delivered quickly and with no incidents. Pricing very reasonable. Online instructions clear, especially for customs info. Being able to print labels and customs documents at home was great. Tracking function (parcel force) was also very useful.
24/01/25 by Jane Cl
Booking online in the comfort of my home was easy. The Parcel was collected from my house on time, it was delivered on time and the contents of the parcel were intact, not damaged . It was a Pleasant experience with Parcel Monkey from start to finish hence the 5 stars.
24/01/25 by Mark Mueller
collection date was not meant which delayed my delivery by 3 days
24/01/25 by Amrit Rahal
i sent my parcel it got collected then returned to me 5 days later with no answers yet.
23/01/25 by geraint totty
Parcel collected & delivered on time for a good price
23/01/25 by Andrew
Price was great, but product arrived broken. With a clear footprint in the middle of the package.
23/01/25 by Paul Langston
Posted package only to have it delivered to my own front door the next day, fastest delivery Ive ever had using Evri???? Also paid money on other items for next day delivery with the promise of your money back if they fail, they did fail but its impossible to talk to anyone to claim your money. Not a great service
23/01/25 by paul
The parcel was not delivered on time- due Monday January 20th before 10.30am but was not delivered until Tuesday January 21st at 11.54pm
23/01/25 by Customer
Ok. But slow
23/01/25 by M.B
Easy to negotiate.
23/01/25 by Customer
Perfect delivery every time
23/01/25 by Viv
7 days Delivered to Australia with EMS. Only one thing to change. The valuable parcel was picked up by a plain white van and a driver who volunteered no ID. Seems to me if EMS uses unmarked vans, and private drivers, they should have ID proving they are working for EMS.
23/01/25 by Ronald Perschky
The parcel arrived in reasonably good time
In good condition
The tracking got a bit confusing at one point
Overall we were pleased with the service
23/01/25 by Michael
So the initial organisation went well but then I was charged an extra amount which is allegedly for differing sizes and weight. I know this is incorrect but I cant be bothered to go through the bureaucratic process of reclaiming.
23/01/25 by Rick
Very easy to use, lots of options with major carriers. Label printing and track. Great service at great prices.
23/01/25 by Simon Wright
well for one , paid for a 10 kg parcel and this was confirmed with scales , also it was measured when the parcel was picked up by the evri bloke , but i was still over charged the parcel was also marked up with the on all measurement on all 4 sides .
22/01/25 by Phill Daly
Never heard of them before, was recommended to them and thought Id try. Had no issues at all. Would and have already recommended to others sending parcels overseas.
22/01/25 by Matt Hammond
Excellent service Excellent price absolutely brilliant experience
22/01/25 by Elene
I booked a weight of two 30kg for £23 delivered because they claim the actual weight was 12kg I have now been charged over £100 excess weight. This has made me extremely depressed and stresses that they would sc@m people like this. Its not a mistake because it keeps happening. There is no one to talk to. AVOID THIS COMPANY
22/01/25 by Andrew
Failed to even attempt delivery so sent my parcel 240 miles away which according to them is my local post Office Depot ????????. I don’t even know which post office it’s actually at. They can’t help me with the issue and just tell you contact sender which is so long winded when sellers don’t even respond. Between both companies the delivery company should be able to help track it and actually deliver it. Definitely would never recommend or use. I will refuse to buy from companies using this delivery service in future
22/01/25 by Sarah Geere
Your customer service representative helped to make the service. I required easy and straightforward. The parcel arrived very quickly, and there were no problems.
22/01/25 by Gary Allbon
I arranged for a Parcel to be collected from BH11 9JG for Thursday 16th Jan to be delivered to Bill McKimm TQ11 0DH. Your driver turned up on the Wednesday 15th and obviously the parcel wasnt ready for collection. It was eventually picked up on the Friday 17th. I then received an email that you would be delivering the parcel BACK to BH11 9JG asap. I had to contact EVRI to correct the information that you had given them. It is now the 23rd Jan and I am still waiting for the parcel to arrive.
22/01/25 by William McKimm
Excellent service
22/01/25 by customer
Easy to navigate the website. Simple, clear instructions. We were very satisfied with the experience!
21/01/25 by Mrs Jill Dale
Easy to find a parcel delivery company with the right size and weight plus insurance.
21/01/25 by Chris
Easy to enter shipping data and lots of drop-off points nearby. Shipping was so quick and trackable every step of the way
21/01/25 by CS
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