We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 189,440 reviews.
Easy, straight forward, reliable and you are given options and prices to pick from.
Yesterday by Ena Akins
Quick, cheap, reliable - couldnt fault the service
Yesterday by brian burrows
Simple and efficient.
Yesterday by Al
I use Parcel Monkey a few times a month and it works well with ParcelForce.
However, what stops me using it more frequently is the lack of lines on the booking page for delivery addresses. There are only 5 blank lines for the delivery address. Also you cannot use commas or any kind of separator (, - /) which is sometimes a problem and the number of characters per line is limited to 23.
This means that if I have a delivery address that requires 5 or more lines, I use another courier.
Yesterday by bestultrasonic.co.uk
Excellent first class service highly delighted.Highly recommended will definitely use again
Yesterday by Customer Dave W
Very good service collecting parcel and would give 5 stars, but at the end of the journey, I thought that the parcel would be delivered to my daughter at her address, but the company that collected her parcel took it straight to their depot in Aldinga. She had no contact from them to say when it was to be delivered. so she had to make a 40 minute journey to collect and the same to come home, this is the second time this has happened. Just very inconvenient for her.
Yesterday by linda milenkovic ORDER ID
Great, reliable service! UK to US in 4 days.
Yesterday by Customer from New Hampshire, US
Second time Ive used the company to send something to France. Updates of parcels journey is great.
Yesterday by Customer
does what it says on the tin
Yesterday by Customer
As usual outstanding service could not have asked for better. Completely hassle free from start to finish.
Yesterday by Malcolm
Excellent service.
Yesterday by Colin
Worked very well no issues
Yesterday by Mr & Mrs Caplin
Excellent ,3rd time i have used parcel monkey would recommend to anyone and at half the price of going direct
Yesterday by Customer
Absolute shower of s**t my parcel (number PM6617428) has been lost since september last year and all these thieves have done is refund my £18.54 shipping costs! They have lost a £264 item and have just stopped answering my request for compensation, obviously hoping i will just forget it! DO NOT USE THEM THEY WILL TAKE YOUR MONEY AND TELL YOU THEY INSURE UP TO £250! THEY DO NOT PAY OUT WHEN THEY LOSE YOUR ITEMS.
Yesterday by John
50 JARS OF HONEY SAFELY DELIVERED TO OUR CUSTOMER
ON TIME
Yesterday by CHRIS ATKINS
98% of our exports with Parcel Monkey go very smoothly indeed so i would say they are very good but perhaps better with the DPD parcels than the Parcelforce ones
Yesterday by Bathrooms at Source
Excellent !!
Yesterday by Bryn10_2 EBay Seller
Rude driver Shouted on my wife Didn’t collect the parcel on the first visit and clicked as it was collected which unabled me to track my parcel properly Wouldn’t recommend
Yesterday by Customer
Very clear and easy service, really good
Yesterday by Customer
It was so easy to send my parcel thank you
Parcel monkey ????
Yesterday by Patricia attwell
Good communication. Parcel picked up and arrived on time. Would use again.
Yesterday by Sue King
Excellent service delivered on time as promised, thank you
Yesterday by Kevin
This is my second time using this company and the experience was straight forward. Website is very user friendly. Arrived within 4 days to the destination. Perfect!
Yesterday by Lilian
Excellent service. Parcel delivered as promised with no problems. Quick and easy to find a good price. Great customer service
22/02/19 by Customer
Excellent service, I would recommend everyone sending parcel.
22/02/19 by Customer
The pick up was good. The only thing was that id explained on live chat that i had no way of printing a label in the timescale and was assured that the driver would have one. Which was a real relief at the time. The driver however knew nothing about it and said he d have to contact head office. I felt a bit like he thought i hadnt checked. It was fine though. He still took the parcel.
22/02/19 by Lhaddow
Very good, very quickly
22/02/19 by Customer
Purchase process was pretty straight forward. Parcel was collected by Parcel Force on Monday. Processed in UK and then sent on its way to USA (2-3 day service). End up being a 4 day service into the USA. Couldnt track the shipment using Parcel Monkey. Had to contact customer service via chat who simply provided a POD for the collection part of the service and was unable to provide DHL tracking details for 24 hours. Chat service was pretty unhelpful. Package arrived with some damage.
22/02/19 by Customer
Incredible service totally recommend.
A friendly website i will definetly be using again in the future
22/02/19 by Customer
Excellent – no reservations, I would recommend this company to anyone.
22/02/19 by Customer Violetta
Parcel delivered to Norway
Easy to process and delivered on time Ive used this service several times and it has not let me down yet :)
22/02/19 by Customer
Great price and excellent service, highly recommended!
22/02/19 by John O'Flaherty
Driver picked up the parcel. It’s got fragile written all over it. It’s got this way up written all over it. Yet he turned it on its side, and before it reached the van he dropped it on the floor. Wouldn’t be so bad if it was a basketball. But it was a £13,000 record player Lord only knows what damage is done to it. It was going back to the factory for a service. It probably needs major surgery now thanks to Courier It’s not parcel monkey fault. But perhaps they shouldn’t send monkeys to do the job?
22/02/19 by Robert
I was advised when the parcel was going to be picked up and it was exactly collected on time. I would recommend Parcel Monkey.
22/02/19 by Brenda
Worked well Mail got there like astimated.
One problem : get better information of dropping places and there going out times.
22/02/19 by Customer
As ever Parel Monkey, you help and support a small business trading internationally every time. Much appreciated.
22/02/19 by Audrey Ball
Having recently had dire experiences with Parceltogo and Hermes, it was a relief to have had a parcel delivered safely. Thank You.
22/02/19 by Jos
Will keep using them
Came when they said they would, delivered on time, good service.
22/02/19 by Nuala Magnus
Collection date was wrong twice, but customer service rectified that twice. I paid for a DPD delivery service door-to-door, seems when it entered Sweden it was handed over to the local country delivery service, which didnt drop off to my door - having me go to collect a large heavy box by foot in the snow and ice. Overall it was fine, but for the price I paid, I expected more than a 3-star service. You may as well use the post office.
22/02/19 by Customer
Easy to use xx
22/02/19 by Glenis Allen
