We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 202,435 reviews.
Good service...would be perfect if it covered electric goods
Today by Customer
Excellent service as always, thank you
Today by Anna
A reliable service as ever, thank you
Today by Customer
better prices than booking with parcel force direct and same quality of service. confirmation emails were informative
Today by Customer
Website was easy to use. However, I was hoping to receive a confirmation of delivery - I did not. I also received an email to say I would be charged an extra £4.19 as my weighing of the parcel was 1.9kg out which I don’t agree with.
Today by Chris R
Quick and easy to use
Today by Michelle
No way to track parcel, the 2-4 day delivery time was completely wrong (so far its been more than a week and still no package. And no way to track the package (numerous attempts to contact have still left me with no information).
Today by Matt Szarko
Very easy painless and fast process
Today by Ade lewis
Great service
Today by silvio Vitaro
Consignment collected and delivered with no dramas. Excellent service
Today by Steve
My wife has been in Morocco with her parents since the pandemic started and while being able to communicate with her via WhatsApp is great - nothing beats knowing that I can send parcels to her safely. Parcel Monkey collected the parcel when they said they would and within a few days my wife received a call from the delivery agent in Morocco. He delivered to her parents door! Very pleased with the service and will definitely use them again.
Today by Shahin
The parcel was collected and delivered in a timely manner. I appreciated the drive, who was friendly and professional
Today by JULIA WILSON
Excellent and best price on the net
Today by c parker
I sent a letter that was picked up just a few hours after I booked it, and was delivered within the timescale suggested.
Amazing work!
Today by Customer
Simple Simple Simple, Could not be easier .
Today by K R wynn
Absolutely first class - will definitely use again. Competitive price and prompt delivery along with easy peasy website ????????????????
Today by NORMA CAMPBELL
1. Parcel was meant to take 5 days to arrive nut it has taken 2 weeks to arrive. 2. The PM****** tracking number cannot be used to track the parcel on NORSK website. It is not a recognised tracking number. 3. The recipient is now being asked for a Courier tracking number which is strange as I have not been provided with a Courier tracking number. I have a Parcel Monkey tracking number only.
Today by Jack Chawawa
I have used Parcel Monkey twice and have had excellent service from them even when problems arose (which wasnt their fault).
Its a very easy process so I will happily continue to book parcel delivery through PM in the future.
Today by David Burden
Easy to use website with simple instructions, all round good service
Today by Emma
It was easy to book and they collected/ delivered the boxes on time with no issues.
Today by Yvonne
Twice now they have failed to pick up on the correct day and annot give a specific time slot only 8am-6pm. Custoer Service no help at all. No compensation for failed pick ups either BAD EXPERIENCE that I will not be repeating!!
Today by Shirley Wilson
Very very good service just wish on the smaller parcels it was cheaper
Today by Ken
Expensive!!
Today by Andy
Great service
Today by Gavin
Haven’t received my package nor any update from you guys. I try logging into my account and my email address isn’t recognised. I request a password reset and my email address isn’t recognised. My tracking number says that my package is being held in Hong Kong? Why?
Today by Customer
Very good service ???? offered every time but they need to provide with time of collection and very reliable prices too.
Just need to offer more service at lower prices for i.e. should allow 40kg to Europe hope this will take in consideration and carry on service like that.
Today by Jiten Doshi
Great 3rd party delivery middleman. Worked easily and parcel got to its destination quicker than expected. Much cheaper than using Parcelforce direct.
Yesterday by Stuart D
My daughter had used them moving luggage from abroad before and was so impressed with the service, recommended them to me. I would definitely use them again, and recommend to my friends to do so, too, if they needed the service. Speedy service.
Yesterday by Mrs B Hallaway
Very easy and reliable service
Yesterday by Abdul Hussain
This review is not directly for parcel monkey but as they are representing the couriers then in a way they are responsible. I recently sent parcel through parcel monkey and the courier that they best recommended throw the package over my customers fence and now it doesn’t work.
Yesterday by Wayne Beardmore
The booking was excellent and went perfectly. I would use again. However, one week after the parcel was posted I am being asked to review but the parcel has not yet arrived. I paid for two day delivery as the item was urgent but so far one week and no arrival yet. So couldn’t give five stars
Yesterday by Mairead McCormick
Excellent efficient service
Yesterday by amade
Parcel missing. Grandchildren in tears when went to collect it and it was not there despite being contacted that it was available for collection. Have not seen them for 7 months was supposed to be a nice surprise from Granny
Yesterday by MRS CAROL TAYLOR
Excellent what more can I say
Yesterday by Josephine Mant
Good efficient service.
Yesterday by Linda
Have used them many times but this time one parcel went missing so not as good as usual
Yesterday by Linda Gill
Easy, economic, fast efficient service.
Yesterday by YD
collected on time and delivered to U.S on time
Yesterday by mark lawson
Exactly as described. Easy to sort and efficient collection process
Yesterday by Fiona
Five star service for a bargain price.thanks
Yesterday by Gary jamison
