We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 187,344 reviews.
Good service ????
Today by Customer
I booked for a delivery with DPD that should take beween 3-6 days - it is now day 7 and neither of the two parcels have been delivered. The expected date of delivery is now 9 days. I could have posted it and paid less
Today by Customer
Hi there, as normal I am very happy with your service, you never let me down, well done once again,
Today by Susan Kay
From Yorkshire to the south of France in 2 days! No hassle, no problems. Easy to book, amazing price & would definitely use again.
Yesterday by Dawn
Very easy way to loose mony ... Tacking number shows somthing wrong in adress i trayed to connect 100 times but nothing ..item will return back and waste me more than 50£
Yesterday by Mohabakbakbakr123 Bakr
very quick and efficient
Yesterday by Saroj Prajapati
Excellent service...far cheaper than the competition and also quick and easy. We sent 3 packagestoZambia and they arrived in 7 days. Monitored thestatus all the way. Would definitely use again and recommend to others.
Yesterday by Customer
Easy to use and kept up to date with link to track parcel. Parcel arrived within time advised.
Yesterday by Customer
Love parcel monkey and I always default to parcel force- seems to be my trusty company for shipping goods
Recommend parcel monkey to everyone!!
Needs to be advertised more.
Yesterday by Babs
Just amazing and very very easy from getting the best quotes to getting it tracked and delivered.
Yesterday by Vivek Kochhar
Amazing service - swift collection - swift delivery and you found the delivery address...on a boat which was a challenge and yet no dramas - thanks again Parcel Monkey for a great delivery!
Yesterday by Customer
Not delivered to address. Parcel damaged.wrong tracking number given to the recipient
Yesterday by Rosie Webb
We were very impressed with this service.
Yesterday by Carol
Was recommended to try this website and am glad I did. It was very easy to get a quote, then arrange fo the parcel to be collected etc... it also cost a lot less than I expected so all in all I was very happy and would use again.
Yesterday by Jane P
Quick and efficient!
Yesterday by Customer
When I could not find any courier with a good price, I was able to sort the issue going through Parcel Monkey and arranging to send my parcel via DPD. Thanks a lot Parcel Monkey for the fabulous services and amazing deals. Highly recommended!!!
Yesterday by Menina Do Rio
if possible, I would have given ZERO stars: incredible unprofessional service - meaning no service at all, not able to pick up a parcel within 14 days!!!, no answering at all, endless phone calls without reuslt, and, last but not least: NO REFUND!!!!!! This is absolutely a NO-GO !!!!!! never again...
Yesterday by beatekaroline
I paid for a large 13kg parcel to be collected from ParcelForce 24 via ParcelMonkey. No delivery time do you have to wait from 9 to 6pm. No collection and when I notified PM they said it would be collected in 2 days time, even though I had paid for the next day collection. Same problem, waited all day and no collection. I called ParcelForce and was told they didn’t have the flat number but would collect soon. Waited no collection. Called again and ParcelForce said that collection of items was not a priority and best thing was to take it myself to their collection depot. Why I wouldn’t use Parcelmonkey: 1. They are a third party don’t do anything if you have a problem 2. They take a minimum of 3 hours to respond to you. 3. If you book directly with Parcelforce I believe they will give you an estimate time, andif you deal directly with them you are more likely to resolve the problem with much less frustration.
Yesterday by Carolina Luchesa
Paid for postage and got no confirmation, no instructions, no postage label nothing. Robbed me of £15. Will never use again
Yesterday by Matt
Parcel not yet delivered from UK to SA after 7 days but it took 3 days befoe it was even collected from the local PickUp Shop which was rather disappointing. Will see how rest of journey goes.
Yesterday by Mrs Beardwood
Really easy to book and print off my booking form online. Dropped off my parcel at parcel force.
All good.
Yesterday by martin benger
Quick and efficient collection from England and delivery to the Channel Islands. Good prices too.
Yesterday by MR P GODDARD
Sent Christmas parcel to France from UK. Arrived intact and within a few days. Good service
Yesterday by for your order
Picked up and delivered as expected
Yesterday by John
Very straightforward and even cheaper than DPDs own webpage! I really amazed.
Yesterday by Ahmet Cuneyt Tekin
The item sent to Spain took a while, but arrived safely
Yesterday by Customer
Arrived within specified timeline but tracking info wasnt kept up-to-date. In country info updated after the parcel had been delivered. Still loads cheaper than Royal Mail though!
Yesterday by Customer
A hitch free experience. Parcel collected at scheduled time and delivered to south of France two days later.
Thank you
Yesterday by Customer. Mary Pearce
Dropped off at a pickup point, I was given a card with a number on it, so I could check it’s travel and it arrived in France a couple of days later. I would recommend this company and I will use it again.
Yesterday by M Williams
Very easy to use and saves money.
Much better than looking around at shipping sites who were all far more expensive.
Yesterday by Ian McKinley
Very good service, reliable would reecommend
Yesterday by Susan Smith
tracking not good, communication from support to couriers and then to clients very bad I shall never be booking parcel monkey
Yesterday by mrs g webb
Excellent service and easy to use
Yesterday by Chris
We arranged a courier through Parcel Monkey with a company called DX Delivery for pick up on Friday. We waited in all day and as the last hour approached for the pick up we started to get a bit anxious as this item needed to be delivered by Monday Tuesday latest. As the time ticked past the last pick up time we contacted parcel monkey who told us that they could rearranged pick up for the next Tuesday. As we explained that would not do we had no choice but to cancel the courier order. Parcel monkey at this point then told us that the refund would take 5-7 working days and my wife, who knows exactly how refunds and companies work, informed parcel monkey that the refund should not take this long so the staff member of parcel monkey processed the refund. Now I, prior to booking, read a lot of the reviews on this site regarding parcel monkey and they are in general not bad, so we decided to use them and thought everything would be fine. However DX as Ive now discovered are considered by trust pilot reviewers to be a less that reputable company. So this being the case why are parcel monkey allowing this courier onto their website as a reputable courier company. We did contact DX direct and they were eager to take another payment to arrange another pick up but when we informed them that we booked the first pick up via parcel monkey DX couldnt help us. So in my opinion something stinks here and as one of your reviewers mentioned about DX "SCAM" perhaps they are in league with this company, which may be unfair but really parcel monkey vet your couriers this is unacceptable and this has caused us a major problem.
Yesterday by June
Great service, package arrived promptly in Italy. Will use it again and again.
Yesterday by Fran
Excellent professional service no delays or issues whatsoever
Yesterday by Richard Boiston
Fabulous Service! Again!!
Yesterday by Customer
Really good service. Reliable and cheap.
14/12/18 by Sender
Fantastic service fast and secure great value for money
14/12/18 by Martina
Easy to use website, prompt collection the next day, fast delivery to the USA with tracking and better rates and service overall than the Royal Mail. Will gladly use again.
14/12/18 by Irini
