We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,466 reviews.
1st Class service, and very helpful when we had a problem.
Today by Mr clive duffin
Great website easy to use... all works fine until there is a lost or damaged parcels then this is where it can takes ages.
Today by Go Kart Daddy
Great service , always use Parcel monkey as they are very reliable.
Today by Heather+Walker
I have always been extremely satisfied with the service from parcel monkey but on this occasion I required a Next day service Saturday to Sunday so I knew it wouldn’t be standard. Parcel monkey came up with a parcel force service but when I took it to the drop off at the local post office straight after I received the label, I was told that I had missed the collection time and it wouldn’t be collected until Monday. I feel like the service should have been sold with more conditions. I send by normal post and wasted the cost of the parcel force service.
Today by Customer
Have tried 2/3 times to find out where our parcel is, a parcel that we paid a lot of money to be delivered in Australia within 8 days. This is now ten days and no one, parcel force or parcel monkey, can tell us where it is. Have used you many times but Will never use you again... AJ Chavner
Today by John Chavner
Always reliable and easy to navigate!
Today by Ian Spratt
All went smoothly with good price
Today by Mark
parcel force destroyed my parcel. extremely damaged on arriving at destination. no help from parcel monkey or parcel force.
Today by kimh
Straightforward and simple
Today by NAH
Picked up and delivered my parcels as they said they would on time and they arrived in perfect condition. Very easy to use! Url to send to recipient and easy to print labels.
Today by Prompt and easy to use!
Good all round service. Great price
Yesterday by Customer Mr Attrill
Very good service. Best price sourced and did what it said on the tin! Thanks
Yesterday by Steve Robson
Good straight forward easy service
Yesterday by Martin Thorpe
Great service ; used two / three times now ; would recommend it.
Yesterday by Charles
Excellent once again!
Yesterday by Customer
Excellent customer service advice about my parcel, and best price for quality parcelforce delivery.
Yesterday by Highcliffy
excellent service
Yesterday by Elizabeth Rourke
Great service as always.
Yesterday by jane
Quick, easy to arrange. Arrived on time.
Yesterday by Danni
everything went smoothly,arrived on time picked up on time and great tracking service. Many thanks
29/07/21 by Marina c
Nice and easy to do online. Parcel picked up next day.
29/07/21 by R M Hatto
I paid for parcel collection it was never picked up for 4 days, I eventually dropped it of myself to the Courier depot, no apology or anything I will never use them again.
29/07/21 by Customer TON 413.
Prompt, efficient service. Easy to select most suitable delivery channel. I selected Parcel Force 48hr delivery service, together with insurance cover and confirmation of delivery.
29/07/21 by RT
Parcel pick up on time.
Pleasant transaction.
29/07/21 by Customer
Can’t complain really, parcels delivered pretty fast. Updates on tracking a little slow but might be because it was delivered so fast lol used a few times now and they always find the cheapest deal. I send from UK to OZ, still a little expensive but have no other option really
29/07/21 by Sean
An item worth £470 just vanished! How does that happen without a thief somewhere in the chain! I understand parcelmonkey are just the broker but the courier stipulates that you can’t contact them direct, you have to go through the broker and parcelmonkey have been next to useless!! Continually citing covid! Covid doesn’t stop a parcel being tracked!! 9 days ago was the last time it was tracked & all I get from parcelmonkey on the messaging is to keep waiting! Is that so we go past the 30 day claim time!? I’ve taken couriers to court before and won and I’ll do it again! Just be mindful if you want to use this company that you can’t contact the courier direct and parcelmonkey do very little to facilitate any communication. They’ve got until Monday and I will be starting proceedings in the county court.
29/07/21 by Richard C
First time using Parcelmonkey and it won’t be my last. Great service and so easy to use.
29/07/21 by S.Harrison
My part is lost
29/07/21 by Koray
Very simple to use. Very competitive prices. Timely collection and delivery of parcel. Would use again and highly recommended
29/07/21 by Customer
Brilliant service with no complaints, would definitely use them again
29/07/21 by Shaun Tierney Ern Dec Ltd
Parcel Monkey makes sending parcels much easier with a choice of senders & collection service being available
29/07/21 by Matthew Cass
Great service
29/07/21 by Customer
First time user great job will use again
29/07/21 by Michael Bowler
Great and quick service. Found me the cheapest deal to send a heavy package which was collected the next day. Did not have any problems.
29/07/21 by A Mathews
Quick and easy service to use. Parcel arrived with no problems. Post office drop off is also convenient. I am pleased with this service.
29/07/21 by I. Zavina-Newman
I’ve used Parcel Monkey a few times and it really is hit or miss, and mainly miss. They have failed to collect parcels on a couple of occasions and refuse to take responsibility. Their customer service falls short of what is expected. They will never offer any type of compensation and are very dismissive. Go with a more reputable/reliable courier service, especially if you have a time constraint.
29/07/21 by Darren Skey
Excellent service. Easy to use. Very user friendly. Good information.
29/07/21 by .Cumbrian Trotter
Got the cheapest and it was easy to process.
28/07/21 by Mr Gaj
Very efficient service... Last minute booking from my side. Parcel was picked up the next morning and delivered the day after. Will certainly use their services again. Satisfied customer !!!!
28/07/21 by Joe T
Don’t use. They take no responsibility for their actions and you can’t talk to anyone only on chat and they pretty ignorant. Spend a few more quid and go directly to the courier so you could be more confident that your parcels will arrive.
28/07/21 by Customer
