We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,448 reviews.
Very good experience, heavy parcel uplifted by courier and that included carrying it from the house. Delivered within three days, partly because of weekend so it might have been a day earlier. Contents all in good order. Would use again and recommend this service, thank you. L.A.Reid
Today by Leslie Reid
Easy all stages
Yesterday by reid
Amazing service. Parcel was received with in 3 day.
Yesterday by Friend of Ted
amazing service
18/10/25 by Annette Waters
I booked a courier collection through Parcel Monkey for 17th October, and this was my first time using their service. Unfortunately, it turned out to be a very disappointing experience. The collection was scheduled for yesterday, but no one showed up. I stayed home the entire day, from 9 a.m. to 6 p.m., waiting for the driver. Since it was getting late, I contacted Parcel Monkey twice during the day to confirm the collection. Both times I was assured that the driver would arrive, but no time window was provided — only the date of collection. Despite their assurances, no driver came. I have now raised a support ticket, but so far there has been no response or update from their team. For a company handling courier logistics, this level of service is extremely unprofessional and unreliable. This was my first experience with Parcel Monkey, and based on how poorly it went, I am very unlikely to use their services again or recommend them to anyone.
18/10/25 by Jerin Thomas
Smooth transaction and competitive price. No problems - delivered on time.
17/10/25 by Maurice Stewart
Very professional quick service that’s reasonably priced. Would recommend.
17/10/25 by Nichola Young
Bang on time
Bang on price
17/10/25 by Andy Ridings
Sent back stands from Belfast easier than taking on the plane and less expensive - drop off at post office - all good and arrived on time in one piece! All good
17/10/25 by Customer
Very good and fast
17/10/25 by Geir Þór
The site provided information with all aspects of the shipping process especially on packing of the item. It was collected and delivered on time.
17/10/25 by Phil
Arrived for collection on time. Verry pleasant courier. Transported and delivered in condition sent. Thank you Parcel Monkey.
16/10/25 by Bronya George
Easy to navigate and a wide range of choices
16/10/25 by Ted Harte
Use regularly to send parcels to my daughter in Australia. Typically takes 6 days but Christmas a bit longer. Very easy yo use booking system and prepaid label with customs documentation speeds things at the post office.
16/10/25 by Debra Priest
Prepaid label makes it easy to drop the parcel at the post office. From here to Australia takes around 6 days. I will leave more fir Xmas posting. I regularly send parcels to my daughter who loves receiving them
16/10/25 by Debra Parker
You stood by your words.
The delivery was in good condition.
16/10/25 by Anthony
All very good. Thanks
16/10/25 by roger
Easy to use and great service
16/10/25 by Karen Warren
Good service , easy to use and worked well for a good price
15/10/25 by kevin harnett
As smoothly as ever possible! Thank you .
15/10/25 by Carolyn.
They did exactly what they said they would and quicker than they advertised which was a breath of fresh air compared to one of their competitors that I had to rebook twice and still didn’t bother to try and fulfill their commitment after more than a week.
15/10/25 by Steve Pettit
Brilliant service. Picked up my package on time and delivered it to France in less than a week. 30% of the cost of the post office price. I would and have recommended these guys. Thank you
15/10/25 by Gary
Karla Culla Was great and very useful
15/10/25 by Nikolai langguth
Thanks good service for
15/10/25 by Mr M Smith
Collected parcel on time and delivered well within stipulated days .. never any problems .
15/10/25 by Adrian Webb
Regular updates that were accurate. Parcel was delivered on time and as requested.
14/10/25 by Mrs. Carolyn Williams
Postage via the parcel monkey. Site was really easy to navigate, the postage we chose was competitive for the item size and weight and we had the option of being collected or dropped off. Once delivered we were able to see an image of delivered item
14/10/25 by Mr sam shrewsbury
Very responsive and helpful customer services team. Easy to book the postage as well.
14/10/25 by Saida
ParcelMonkey found a great rate for delivery of a heavy large parcel with a well known courier, Parcelforce
14/10/25 by William Judd
The parcel was not collected on the date booked, it was collected the following day, which causes huge problems with the coordination of other people on site to receive and install. When the parcel did arrive it was damaged beyond repair, which has cost me a lot of money.
14/10/25 by Customer
Never a problem with this company. Always collect when they say they will. 5 star.
14/10/25 by Alan McManus
Great service
My parcel was picked up and delivered on time
13/10/25 by Mrs Jennifer Ballantyne
Very efficient and my parcel was delivered on time. The thing I wasn’t happy with was the cost of the service.
13/10/25 by Baba Ahmed
Very fast to react after review. They offered compensation in theory. I politely asked if there was a timeline on when I should expect the money but all Im getting now is silent treatment. I just cant win with Parcel Monkey. My shipment would have arrived by now if I walked there myself.
13/10/25 by MRS TIMA A GITAU
The courier did not collect due to not the boxes being too large to fit in their van, even though I entered exact correct dimensions and weight. I was told that he would collect next day, which he didnt. It is now 3 days after I booked the collection for and still no one has collected the parcels
13/10/25 by ivan
Getting a quote and paying for a collection and delivery was easy on the website, however after being advised that the courier will collect between 9am and 5pm, he didnt show, and when contacting customer support I was advised to wait until 6pm. I was not able to wait until 6pm and asked why this was not advised on the original email. I couldnt get a straight answer. The customer support person was as helpful as she could be with the tools she had and she helped me re-book the collection for the next day, however that was 1 day late than the original quote I received, which was not ideal, because if I knew they couldnt collect next day I could have done it cheaper in 2 days time somewhere else. They couldnt give me updates on the driver and provide an ETA. Basically expect to wait one full day for a collection to happen. This was the second time using this service and both times the collections didnt happen the next day even though I paid for next day collection. I do not recommend.
13/10/25 by Eden Wall
DO NOT USE THIS COMPANY - GO DIRECTLY TO THE COURIER. I placed and ordered for a parcel to be collected/delivery and selected Parcelforce as the courier. I paid £61.06 for 48hour delivery with insurance. I did not receive the labels or confirmation, due to an email error, and as the item was next day time sensitive, I decided to book again directly with Parcelforce. I was shocked when Parcelforce offered 24 hour next day delivery including insurance for £24.00. So with a saving of £37.06, my parcel also arrives a day earlier?? I understand Parcel Monkey’s main reason in business is to make money, but the mark up is ridiculous. Yes, I lost out on £61.06, but a valuable lesson was learned. PLEASE CHECK COURIER QUOTES FIRST.
13/10/25 by Mr Alan Brash
Shocking service, waiting for a parcel to be delivered from the uk to Ireland, sent a dispatched notice 26th of sept and still no parcel even today 13th of October. Deliver 1-2 working days, parcel was actually collected 8th of Oct and still no arrived to final address. Would not recommend to anyone
13/10/25 by Helena Sheehan
Wide choice of carriers available. My 4 deliveries were collected quickly on time. Photographic evidence of the deliveries provide proof of successful delivery. This was my first use of ParcelMonkey and I will use again
12/10/25 by Ms Lavelle
I sent some an item in packaging specifically designed for my item. I even sealed the packaging with duct tape. The package was clearly mishandled since the receiver received an empty package posted through their door that wasnt sealed. The courier posted the empty packaging to the receiver. The worrying thing is the courier didnt think to flag this up. They just carried on as if this were normal and people send empty packages. I subsequently informed parcel monkey. Parcel monkey informed me they wouldnt approve my claim and pay to replace the missing items because the packaging was inadequate. I clearly informed them that the packaging was specifically designed for the items I sent. They still didnt approve my claim. Since this has happened Ive decided Ill never use parcel monkey again. Ive decided to use a professional service from now on
12/10/25 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
