We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 193,613 reviews.
Great deals and easy to use
Today by Customer
Excellent service with no problems at all, will use again!
Today by Veronica Massey
The parcel is not yet delivered
Today by Joy Solomon
I sent a parcel containing my mothers walking aid to my brother in Cornwall. I measured it and weighed it correctly. And was charged £27.00. All good untill I received an email from the you saying that an extra charge of£52.60 was taken from my account as it was too large for the courier. That I dont understand. So it cost me over £75.00 to send it! It definitely weighed 9.00kg. And the measurements were correct which I was quoted for the original charge.
Today by Nicola Payne
Cheap, efficient, all round brilliant thanks!
Today by JM
Was told when I booked parcel that it would be delivery in 3days UK to Czech, I dropped off parcel on Monday and is now Saturday still not arrived in Czech
Yesterday by Customer
Very efficient, collected the parcel on the Monday and was delivered in Portugal on the Thursday at a very reasonable price.
Yesterday by Customer
Triggered by the high Royal Mails charge to deliver a light weight, largish box to Germany, Parcel Monkey (then new to me) screened and gave options of carriers including insurance. Once selection was made, was quick to execute and label, drop off recommendation sent by email soon after. Took the stress for this infrequent parcel mailer!
Yesterday by MAK
Next day delivery failed. Parcel finally delivered day after not at the agreed time.
Not recompensed.
Yesterday by Customer
I a action taken by m very satisfied with your service. I am a bit not happy with what the DHL personnel deed to my parcel in Oman. I have not yet received it because of minor confusion about its delivery without an invoice.
Yesterday by Tony Ekaa
Reliable shipping service
Parcel tracking very efficient and constantly updated.
Yesterday by customer
Easy to book easy to trace - excellent :-)
Yesterday by Renata Cieslar
Was a simple and easy process. Will use again .
Yesterday by Karl Warner
Arrived in good time and could follow tracking the parcel defantaly use them again
Yesterday by Customer
good prices , easy to acess, vet helpful for a chat
18/10/19 by patricia kearney
Excellent service !!!!
18/10/19 by Customer
Useless company. The clue is they don’t give you a phone number to contact them. The courier that they book refuses to communicate with you. So when things go wrong you have no chance of resolving the problem. I would avoid them like the plague and book direct - at least then you can contact your courier if they let you down.
18/10/19 by Andy Peach
Proper service at reasonable price
18/10/19 by Zbigniew Piwnicki
Great service again and saved lots of money on other delivery quotes. Thanks
18/10/19 by Customer John Scottish highlands
Very efficient reasonably priced service.
18/10/19 by Customer A.N. Other
Easy to use and slightly cheaper deals for shipping than going direct to courier companies.
18/10/19 by claire
On problems quick to do
18/10/19 by Mad
Excellent service....product delivered smoothly and customer support quick and efficient. Thank you.
18/10/19 by Martyn Chilvers
Excellent service from online booking, dropping off at collection centre to delivery on time.
18/10/19 by Sarah Morris
Excellent services. I’m always happy to work with Parcel Monkey. They have never disappointed me.
18/10/19 by Customer
Highly unsatisfactory Instructions unclear Fate / delivery not advised / confirmed Booking showed delivery within 4 days but after collection of parcel the delivery was advised to be on 10th day.
18/10/19 by Customer
excellent service very happy highly recommend
18/10/19 by ben
Really helpful to get best value
18/10/19 by Jonathan Pitt
I am travelling every month from UK to Hungary and instead of buying luggage space on the aircraft i send all my things ahead with parcel monkey safely ,comfortably and way cheaper than with the airlines i could do.
18/10/19 by Zsolt Zoltan szabo
Still waiting on my package, and cant get hold of anyone to talk to. 07866033186 I need someone to contact me
18/10/19 by Customer
Great delivery :)
18/10/19 by Customer
Good courier service
18/10/19 by Mr Doughty
Excellent service very nice Gentleman Thank You
18/10/19 by Carole
Awful. Parcel Monkey dont collect on time, some times even a couple of days after. You need to chat with them and beg that they come.
18/10/19 by Franco Bizzi
The package has been dropped and the package and contents have been damaged. I have copies of pictures of the unopened damaged package and the damaged contents. I am waiting for an assessment of cost or replacement or if the damage can be repaired. Your delivery man must have known the package delivered was damaged. Please open a compensation claim for this delivery.
18/10/19 by James North
The service was great.
18/10/19 by Darren Joyce
Good price delivered safely and in the time frame expected.
18/10/19 by Stephen Collins
Horrible, I will never use the service again.
17/10/19 by Customer
Parcel picked on time and delivered undamaged 5 days before schedule from the UK to the other side of European union! Excellent service.
17/10/19 by Z Toth
Quick and easy to use. Great recommendation from a friend! wil definitely be using this more often
17/10/19 by Sharon L
