We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,084 reviews.
Booked 4 parcels over 2 days for next day deliveries & paid arm & Leg still not collected. Replies can take 24hrs which is very late, Its the last time im using them
Today by C. Virdee
Terrible service. Sold a service they are unable to deliver. £47 to send a parcel to Oman via FedEx but NOWHERE would actually take it. Wasted a lot of time going to where the Parcel Monkey Click here to find a location near you drop off point only to be told We cant take that. Very frustrating and a total waste of time and delay in sending an urgent package. Parcel Monkey were unable to tell me anywhere to drop the parcel 5 DAYS after I raised a query. Hopefully they will be a bit better processing my refund.....
Today by Ruth Mitchell
I have used Parcelmonkey for years but have had enough. I have paid for services on more than one occassion where they have not delivered on time or packages have been returned. The customer service is hit and miss, more often coming back to you 24hrs later and in some instances not at all. I have had enough and would say go direct.
Today by Asad Jamil
Very easy to find shipping for an outsized parcel. I couldnt find sensibly priced shipping elsewhere.
Just a few mouse clicks on Parcel Monkey and I was sorted with the lowest priced shipping I could find anywhere.
Today by Mark Gauntlett
Much better than expected, all round
Today by Christopher Smith
Parcel not delivered and lost. Worst experience and will never use again
Today by Hemant Sharma
Unfortunately my experience mirrors a number of other users in that it is vey difficult to get support when something goes wrong. And if you use Parcel Monkey (PM), and something does goes wrong, the carrier you ended up using will direct you back to PM if you procured their services via PM. This has happened with me, where Evri messed up very badly, but they can’t do anything to resolve my issue because I booked the parcel collection via PM. They just directed me back to PM, who are basically impossible to get hold of and have ignored my correspondence so far. If you do use PM to compare prices, my recommendation would be to then go and buy the delivery service direct from the company you wish to use, as if something goes wrong, PM just add an additional layer of complexity which makes it seemingly near impossible to resolve.
Today by Stuart
Quick service
Yesterday by Michael Bamber
Not really ParcelMonkeys fault, but DPD took three days to deliver - NOT the Next Day Delivery for which I paid a whopping £12. That meant the customer received the package late - and a warning from Amazon on breaking its strict guidelines. Moral of the story? Use another courier and Royal Mail at a fraction of the cost; never DPD
Yesterday by Russell Hadler
Easy to use and on time delivery
Yesterday by Geoffrey Steggals
Mafe sorted me out and had my label good to go in seconds
Yesterday by Lloyd Gregorian
These are a complete bunch of clowns to deal with. They damaged my shipment and tried to find every reason under the sun to void the insurance. Refuse to speak in person to you. I took them to a small claims court for £227 and won easily. So top tip dont give into them as they really are not clever at all and cannot defend their dire tactics.
Yesterday by Terry
Karla Culla Fantastic.....Patient and very professional
Answered my query and made sure I was happy before closing the call
Yesterday by Travis
Unable to help with an issue. Useless. Will not use again.
Yesterday by MpH
Very smooth operation as always
Yesterday by Gary Walker
Speedy service and persisted even though the recipient wasn’t there on two occasions
17/08/25 by David
Very helpful generator of codes for sending parcels out of UK. I giving 4 stars to invite you to upgrade that system for more codes. Except that im happy of their service
17/08/25 by Poprostu Prosty
This was the first time I’d used the service to send a birthday card to Greece. This cost me £15 but it would get there in 4-6 days. Not sure if the issues I have is due to Parcel Monkey or the carrier. Basically the card has disappeared & no one knows where it is. I would probably have been better going to the post office - lesson learned.
17/08/25 by Emma Holden
Excellent service and arrived in USA very quickly. Will definitely use again.
17/08/25 by Louise Turner
Usually the best price and so FAST
Sent a large 21kg box to Switzerland.
Took less than 24 hrs —- shocked
So amazing
17/08/25 by John Taylor
Perfect, as always
17/08/25 by Miss Lois Cordelia
Dropped the parcel off on Tuesday and my daughter received it on Thursday in the USA. An excellent service.
17/08/25 by Customer
Fast delivery, could track my parcel would use agin
16/08/25 by Cheryl Brewer
Easy to arrange and parcel was collected on the day requested, would have helped if a time slot was given.
16/08/25 by Brian Manship
Offered guaranteed 7 day delivery. Not received after 10 days After complaining asked for details of parcel, contents, value, packaging etc after all declared on proforma invoice Since reconfirming details, no response. Really disappointed
16/08/25 by Euan
It’s great being able to sell stuff and know the postage costs upfront. Parcel monkey makes sending packages very easy.
16/08/25 by Laura Varley
Not very Helpfull
16/08/25 by Mr W Gregory
I ordered a parcel force collection of a 40 inch monitor being returned. Parcel Force didnt arraive. I needed to make 2 calls to them both of which took over an hours wait to get through and in the end I need to drive the parcel to Parcel Force. Absolute disaster
16/08/25 by Mark Hubbard
efficient service
16/08/25 by Jim Buchan
Easy to follow instructions
16/08/25 by Gaetano Giordano
Price wise it was good. I also received great customer service. The issue was with puck up of parcel.
16/08/25 by AK VLOGS
Took longer than expected, but the cost was so favourable, I have no complaints
15/08/25 by Customer
Everything went according to plan, from getting competitive prices, to my parcels getting uplifted bang on time.
15/08/25 by Alan Cruickshank Ltd
My parcel was collected 2 days early which was great and it was quick and easy to find a courier service
15/08/25 by Kerrie Thompson
Arrived exactly when I was told
15/08/25 by Website User
No help at all, Ups charging extra money for no reason at all. Complained this to parcel monkey and yet no resolve for this. Item was under 40 pound and I paid around 15 for delivery and ups is asking me 18 pound additional fees?? this is just absurd. Keep away from this site if you dont wanna be paying more money than ur delivery.
15/08/25 by Hassa
Seems to be a reliable service with good support.
15/08/25 by Mr Derek Lupton
Very easy to sign up and create labels. Easy to follow instructions on customs forms. And excellent rates for shipping
15/08/25 by Customer
First time Ive used PM and subsequently the service InPost. The initial invitation to use the service suggests a choice of very low prices but once one starts entering dimensions and weight the cost increases substantially in the background. I was quite surprised at the final cost but decided to progress as time was a factor. Im actually not quite clear oabout the benefit of using PM as opposed to just choosing a courier service one knows and trusts.
14/08/25 by Chris W
Unfortunately the predicted time for the parcel was very wrong by several days so it arrived late very disappointing
14/08/25 by Customer
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