Privacy Policy

Who are we?

This is the privacy policy of Parcel Monkey Ltd.

Our main registered address is:

1A Parklands, Lostock, Bolton, BL6 4SD

We are a parcel comparison business and are responsible for your personal data as the data controller.

Data Protection Representative

We value your privacy and your rights as a data subject. If you want to contact us or exercise your data subject rights for the following regions, please email our Data Protection Officer:

• United Kingdom (UK)
• European Union (EU)

To exercise your privacy-related rights (e.g., requests to access or erase personal data), email [email protected].

This privacy policy replaces all previous versions and applies from the date published.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance with data protection laws and our data protection practices.

You can contact our Data Protection Officer at:

[email protected]

Who Does this Privacy Policy apply to?

This privacy policy applies to:

• Employees of Parcel Monkey Ltd
• Customers
• Prospective customers
• Individuals that use our websites
• Former customers
• Nominated users or individuals acting under a power of attorney

Our services are not intended for children under 18, and we do not knowingly collect or process personal data relating to children.

It is important that the personal data we hold about you is accurate and current. You should keep your personal data updated in your account.

How we use your personal data

We use personal data for the following purposes:

• Informing you about changes to our websites, services, or terms and conditions
• Conducting marketing analysis, profiling, and statistical testing to improve services
• Personalising services and understanding how customers use our products
• Sending reminders if you abandon a session or basket before checkout
• Sending personalised marketing communications (email, SMS, or contact centres) about relevant products, services, promotions, and competitions
• Sending service communications required by law or necessary for your order (e.g., order confirmations or service updates)
• Displaying relevant content on our website or app based on preferences and previous orders
• Administering prize draws or competitions you enter
• Recovering monies owed for use of our services
• Analysing and improving our services
• Preventing or detecting crime, fraud, misuse, or damage to our website
• Monitoring network traffic for backup and troubleshooting (e.g., spam or malware detection)

Your data may also be used for other purposes where:

• You give explicit permission
• It is required by law

We may also supplement information collected from you with data from third parties, such as:

• Socio-demographic data
• Credit reference agencies
• Fraud prevention agencies

If you pay by credit or debit card, we store an encrypted token reference rather than the card details. This allows future payments or charges (for example, courier surcharges due to under-declared parcel size or weight).

Who will we share your data with?

We may share your information with:

• Third-party suppliers who help provide our services
• Professional advisors
• Law enforcement agencies
• Other companies involved in the sale of part or all of our business

Where we share information with third parties, they must follow our instructions and comply with UK data protection laws.

Protecting information

We take protecting your data seriously and use appropriate technical and organisational security measures.

However:

• Internet transmissions cannot be guaranteed as fully secure
• We cannot accept liability for information transmitted over the internet

Our website aims to meet industry security standards.

External links on our website may lead to sites not covered by this policy. You should review their privacy policies before providing personal information.

Why do we process your data?

We process personal data under one of the following lawful bases:

• Performance of a contract with you
• Legitimate business interests
• Legal obligations
• Your consent (which can be withdrawn at any time)

If you do not provide required data, we may be unable to provide our services.

Transfers of data outside the United Kingdom

Some third parties we work with may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Security reviews
• Contractual clauses approved by the European Commission
• Other approved international transfer mechanisms

Parcel Monkey Ltd remains responsible for protecting your data under UK law.

How long do we hold your information?

We retain personal data only as long as necessary for the purpose it was collected.

Retention periods consider:

• Nature and sensitivity of the data
• Risk of harm from unauthorised disclosure
• Purpose of processing
• Legal or regulatory requirements

Your Rights

Under data protection laws you have several rights regarding your personal data:

• Subject access requests - access the personal data we hold about you
• Right to be forgotten - request deletion of your personal data in certain circumstances
• Rectification - correct inaccurate personal data
• Withdraw consent - withdraw marketing or other consent at any time
• Objection or restriction - object to or restrict processing in certain circumstances
• Data portability - receive certain data in machine-readable format

To exercise these rights, email [email protected].

Complaints

If you wish to complain about how we handle your personal data, contact our Data Protection Officer first.

If the issue is not resolved, you may contact the UK Information Commissioner’s Office (ICO):

https://www.ico.org.uk

We would appreciate the opportunity to address your concerns before you approach the ICO.

Updates to this policy

We may update this privacy policy periodically. Updated versions will be posted on this page.

Last updated: 11 March 2026