Parcel Monkey Air Express is a courier service designed to reduce significantly the cost of international parcel delivery. It is a hybrid shipping solution with fast transit times, that allows you to ship to almost any destination around the world, for a great price.
There is a compromise on quality, as this service is collected in the UK from your home or work address by the likes of Parcelforce, who then take the goods to a freight forwarder, who sort and dispatch the goods overseas, via another premium courier service such as DHL or a courier of similar stature.
Often our Parcel Monkey Air Express worldwide courier prices are a fraction of the amount that the more established shipping companies charge and the only sacrifice is usually an extra day or two on the delivery time.
You can track the parcel in full until it is delivered, simply by making use of your full PM order number provided at the time of booking and entering into our tracking tool, whilst if for any reason there is an issue you can make contact with our Live Chat team or raise a support ticket on your Parcel Monkey account.
This service provides very quick delivery time frames, whilst we also communicate freely with the courier and Freight Forwarder to resolve any issues you may have.
Another point to note here is that this is maybe the most flexible international courier service, and problems are easily resolved as they offer additional services such as repackaging if required, or they can remove prohibited goods and send the parcel on its way rather than simply return it straight away as many couriers do.
Collections are made on weekdays by couriers such as Parcelforce between 8 am and 6 pm. When it comes to parcel delivery, DHL generally delivers the items during this time frame too.
If you use Parcel Monkey Air Express, transit times are pretty close to DHL Express around 2-5 working days depending on destination. Just add a day or two to the transit time. If you can accept this slight delay, the prices on offer are quite often half those of DHL.
These can be expensive locations to fly large parcels to, so for any heavy goods that need to be shipped, perhaps for those relocating or shipping to family abroad, our Air Express option would be an excellent candidate.
Liquids, nail varnish and other items listed by Parcel Monkey are prohibited. You can send items up to around 70kg using this service.
Parcel Monkey provides any customs documents in the booking process, so be sure to provide a detailed overview of your parcel contents.
Always provide a local contact number for the recipient in case the courier needs to contact them.
Purchase process was pretty straight forward. Parcel was collected by Parcel Force on Monday. Processed in UK and then sent on its way to USA (2-3 day service). End up being a 4 day service into the USA. Couldnt track the shipment using Parcel Monkey. Had to contact customer service via chat who simply provided a POD for the collection part of the service and was unable to provide DHL tracking details for 24 hours. Chat service was pretty unhelpful. Package arrived with some damage.
Delivered as promised with no dramas and provided good customer service. Just great. Will definitely use them again
Excellent service! I used parcelmonkey to send a parcel from england to zambia(Africa)and it reached there safely in just 3 days!how amazing is that. Usually,other couriers take upto 7 days and with the quote they gave me it was quite reasonable and worth it. I’d use their service again. The only thing which was a let down is the tracking. Its not very clear,i had to keep chasing it on the live chat but overall great service. Try it you wont be disappointed. The best so far compared to other international courier websites. Thank you parcelmonkey????
I always use parcel monkey and it good and fast delivery
Brilliant service. Very quick and good prices as well. Highly recommended!
Our package was delivered on time so from that point of view no complaints. They were also the cheapest option I could find. May be worth trying to establish if you will be charged duty/tax for importing goods. Whilst this is not something in parcel monkeys control I felt they could have called this out more. We were charged £120 tax on top of postage to receive the parcel. (2 suits) Although they offer “live chat” I would have preferred to talk to someone on the phone however I was unable to find a number to reach them.
Reliable and easy to use
Good service and quick delivery
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