It certainly will be.
The couriers we give you access to such as DHL and Parcelforce give us prices based on the volumetric weight of a parcel. We then build a pricing model based on that information and various other factors.
Most of the parcel delivery companies have relatively broad "price bands" so small inaccuracies on your part often do not affect the prices charged to you. However, sometimes going over into a new kg can put you into a new band. Hence, a new price will be charged by the courier to us, even if you've given us a lower weight during the booking process.
As our margins are very tight - because we want to offer you a great deal, this may mean that we'd be losing money on these orders. Hence, we manually check any additional charges and then charge them back. Obviously, the incentive is upon the individual arranging a courier collection to get the weight of their parcel as accurate as possible to prevent these charges.
These charges are infrequent occurrences, but they do happen and sometimes it can cause a customer to query the matter. However, our Terms and Conditions do state the requirement to add the weight of the parcel accurately and including the packaging.
We do hope you understand that the parcel delivery companies will weigh and measure packages to aid their logistics and billing process. If we are charged additional costs, then we reserve the right to pass those costs on via an additional charge.
We recently came across a handy app for your smartphone via ProductHunt called AirMeasure, which allows you to measure a box without needing a tape measure. It is a virtual tape measure allowing you to measure a box at any time in any place, perfect for that odd occasion when you need to know the parcel dimensions.
You can also measure using a tape measure to provide us with the relevant details when you want to send a parcel of its height, weight and length.
Related Help Pages:
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