... if it's not too late.
First off, don't worry. We've all done it at some stage. It's usually fairly easy to remedy - unless you've booked our same day service and is due to be collected shortly.
All you need to do is contact us via the usual method: the contact us support form. If your parcel is due to be collected today, feel free also to tweet us to make sure. Please follow us also so we can send you a direct message as we'll need your order number to track down your specific collection or delivery that needs altering.
It certainly is. There's a difficulty with customers changing delivery destinations due to security - we wouldn't want other people managing to log-in and change the addresses, so make sure we keep control of this. We hope you don't mind?
You certainly can, but for outside mainland Europe you're going to have to choose airmail.
Airmail, of course, will get your parcel to its European destination a couple of days sooner than by road freight. But if you'd like to save £15 / £20 or more then feel free to choose road delivery with our partners Parcelforce and DHL.
Obviously some countries and destinations that you could realistically travel to via road transport wouldn't be either feasible or economical. Hence the locations are very much restricted to mainland Europe plus the full extent of Turkey. You can find a list below, but the best way to find out if you can get a cheap price to send a parcel via road freight is to conduct a quick quote:
That depends on some factors such as volumetric weight and the distance the parcel has to travel. The best way to find out is just to plug in the details of your parcel into our quick quote form and find our latest prices. It’s just a case then of deciding which price you are more comfortable with.