Parcel Monkey does not have a contact number as we do not carry any parcels - we are courier comparison service that allows you to compare the best delivery prices from some of the UK's best courier services and book them online using our simple quote engine.
Instead, we offer support via Live Chat and email support which means there is no waiting on the phone for our customers as we investigate any issues you might be having with the delivery service you have booked.
It would simply be inefficient to put our customers on hold whilst we go off and investigate a delivery issue direct with the courier, so we choose to use a Live Chat service to keep you in the loop and so that you can resume any ongoing query via an email or Live Chat thread and all the relevant information is in place.
Our Live Chat team is available on working days from 8 am to 9 pm - and if the team are offline, then leave a message and it will be picked up by a member of our dedicated support team.
Every support ticket is answered by our Customer Services and they will be more than happy to help at any time, whether you need help before you send an item or if you are having any issues with a delivery. We can get in touch directly with the couriers we work with to resolve any issue you may have.
To speak with one of our team, simply hit 'Contact Us', let us know what your enquiry is about and follow the steps to raise an enquiry.
If you have an account already and your issue is about a specific shipment, log in to your account, find the specific shipment on your dashboard and then hit 'Report A Problem'. From here we will be able to answer your query.
Your query might be answered on our FAQ page where you can find everything from 'How to send a parcel' to questions about parcel tracking. We have extensive information on this page designed to help you get as much information you need about Parcel Monkey and the courier services we offer, and we constantly update this with more information.