The classic perception is that most of the parcel delivery vans you see driving around are business couriers. We are pleased, however, to see a very significant of the orders we book on your behalf are home deliveries via our network of courier companies.
Delivering to home addresses may mean that there is a slightly higher missed-collections rate as there is normally always someone present to take delivery or collection at business addresses. We do now, however, offer a 'Quick Rebook' tool for those customers.
Also, we're not a traditional home delivery courier company that many people associate home delivery with the provision of groceries from supermarkets such as Tesco, Asda, Waitrose, Morrisons. We do have conditions of carriage that includes a list of prohibited items which lists food as one of the group of items we cannot transport. Which unfortunately, also includes your late night take away from Pizza Hut, McDonalds and KFC.
Furthermore, we cannot ship other items that are often delivered to home addresses such as flowers.
We can accept items that the likes of Argos, B&Q, Ikea, Next deliver such as furniture, sofas, bookcases, freestanding wardrobes (on a no-compensation basis), beds, sports equipment, TVs (on a no-compensation basis), washing machines, bathroom fittings and the like.
Overall we offer a door to door courier service for customers that aren't businesses; it's just that you need to check that prohibited list first.