We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
An item worth £470 just vanished! How does that happen without a thief somewhere in the chain! I understand parcelmonkey are just the broker but the courier stipulates that you can’t contact them direct, you have to go through the broker and parcelmonkey have been next to useless!! Continually citing covid! Covid doesn’t stop a parcel being tracked!! 9 days ago was the last time it was tracked & all I get from parcelmonkey on the messaging is to keep waiting! Is that so we go past the 30 day claim time!? I’ve taken couriers to court before and won and I’ll do it again! Just be mindful if you want to use this company that you can’t contact the courier direct and parcelmonkey do very little to facilitate any communication. They’ve got until Monday and I will be starting proceedings in the county court.
29/07/21 by Richard C
First time using Parcelmonkey and it won’t be my last. Great service and so easy to use.
29/07/21 by S.Harrison
My part is lost
29/07/21 by Koray
Very simple to use. Very competitive prices. Timely collection and delivery of parcel. Would use again and highly recommended
29/07/21 by Customer
Brilliant service with no complaints, would definitely use them again
29/07/21 by Shaun Tierney Ern Dec Ltd
Parcel Monkey makes sending parcels much easier with a choice of senders & collection service being available
29/07/21 by Matthew Cass
Great service
29/07/21 by Customer
First time user great job will use again
29/07/21 by Michael Bowler
Great and quick service. Found me the cheapest deal to send a heavy package which was collected the next day. Did not have any problems.
29/07/21 by A Mathews
Quick and easy service to use. Parcel arrived with no problems. Post office drop off is also convenient. I am pleased with this service.
29/07/21 by I. Zavina-Newman
I’ve used Parcel Monkey a few times and it really is hit or miss, and mainly miss. They have failed to collect parcels on a couple of occasions and refuse to take responsibility. Their customer service falls short of what is expected. They will never offer any type of compensation and are very dismissive. Go with a more reputable/reliable courier service, especially if you have a time constraint.
29/07/21 by Darren Skey
Excellent service. Easy to use. Very user friendly. Good information.
29/07/21 by .Cumbrian Trotter
Got the cheapest and it was easy to process.
28/07/21 by Mr Gaj
Very efficient service... Last minute booking from my side. Parcel was picked up the next morning and delivered the day after. Will certainly use their services again. Satisfied customer !!!!
28/07/21 by Joe T
Don’t use. They take no responsibility for their actions and you can’t talk to anyone only on chat and they pretty ignorant. Spend a few more quid and go directly to the courier so you could be more confident that your parcels will arrive.
28/07/21 by Customer
Ordered pick up for 19th july. Parcel still not delivered. Angry
28/07/21 by Mrs Sue James
Service normally good. This time 3 days late, I know all about the shortage of drivers but a message to say sorry delivery will be later than expected would be nice. With an estimated day.
28/07/21 by Des
Used Parcel Monkey to send DHL delicate parcel to the US. It was picked up from my home and delivered to its destination in about 48 hours, it arrived perfectly intact. Great service.
28/07/21 by Dickies ceramics
When returning to amazon a battery which regular carries wont take Amazon advise using Parcel Monkey but there was no options for hazardous goods and as Amazon provide limited information the form could not be completed properly, i.e. Amazon telephone number is not available so the required entry had to be 00000000000 to make the form completable. Etc. Not good or well thought out.
28/07/21 by John Miller
Very easy to use and they deliver.
28/07/21 by Gerry Kehoe
Over charged after delivery No customer help line Hidden charges AVOID !
28/07/21 by Zoya
As at July 28th: Item was handed to Post Office on July 13th, ref CK245688072GB. It then spent a week preparing for export with no movement or data. Over a week ago it was Exported but no further info is available. We have tried asking Parcel Force who are most callous and simply say that, as it was arranged via Parcel Monkey, we need to talk to you only – this despite the fact that Parcel Force are actually handling the parcel, not Parcel Monkey! We’ve had the usual lame excuse about Brexit and now Covid but other posted items have arrived overseas with no similar problems.
28/07/21 by Paul
Great service, I had a bit of a problem getting the customs declaration form printed.
I will use your company again
Thank you
28/07/21 by Brian
Excellent service and beats other sites hands down!
28/07/21 by DAVID LEWIS
A nightmare to resolve my undelivered item.
28/07/21 by Ellen Gearing
Efficient and economical
28/07/21 by Mr Stephen
Never turned up
28/07/21 by Customer
what do you mean how did we do ? the packages havent arrived i am still waiting
28/07/21 by Marin Mario Nikolai
Posted a valuable item through there company with DPD and the item was returned to me with Parcel Force, item was returned damaged and boot marks on the parcel, rips in the box and the actual item damaged, i purchased the insured and submitted a claim, replied instantly with what i needed to fill out and provided pictures and proof, done that all okay and communication was very prompt, after a week i asked if they had heard anything and just received a automated message saying that they haven’t heard anything yet so i asked if they could chase it. Another automated reply and haven’t heard anything in about a month. I purchased the insurance so surely i am entitled to my compensation. What is the point in offfering a service that you aren’t going to fulfill. They don’t have a phone number either so impossible to get hold of someone.
28/07/21 by Sam Carr
fantastic service
28/07/21 by zoe
Very easy to use and good pricing. I would use again as they have plenty of options for my shipping needs
28/07/21 by Simon Vassallo
very good service
28/07/21 by Customer c tuffs
As always top class
27/07/21 by ian pleasant
All excellent service.
27/07/21 by Customer
Great service at a great price! Whats not to like?
27/07/21 by Debs
Was easy to use site thanks
27/07/21 by Richard Potter
Fantastic service ????????
27/07/21 by Lisa Cathcart
Very good.
Thanks
27/07/21 by Nuran Ryustemova
Excellent service - easy to use0
27/07/21 by Mike Paget
Great value and using a well known brand.
27/07/21 by Customer
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