We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,326 reviews.
Missold service, 3 day delivery turned up to be economy.
19/11/21 by kowalskieditor
The service was very good and easy to use, I will definitely use Parcel Monkey U.K. again.
19/11/21 by Margaret Elsley
I’ve used parcel monkey 3 times so far for international orders but won’t again. On 2 orders I’ve been charged additional amounts after posting due to extra weight. I let it slide with the first delivery, assuming it was a genuine mistake my end but on the second delivery, I was careful inputting the weight/measurements and noticed they rounded it down to 7kg on the delivery label. Low and behold I later get charged for an extra 300g even though I had declared it! Won’t be surprised if there’s an additional charge on the third parcel too. Feels a lot like I’m being set up for extra charges.
19/11/21 by dominique w
My collection did not happened and I couldnt speak to anyone to rearrange it and I couldnt even ask for refund. Very annoying.
19/11/21 by Customer
I left my parcel with their hands knowing I can only fully trust them during these unprecedented times.
19/11/21 by Robert R.
I usually use parcel monkey when I send things abroad. I’ve never had any problems, the prices are very good and their service is exceptional.
18/11/21 by Val
This is the first time I have used Parcel Monkey, found it very easy to use.
Will definitely use them again.
18/11/21 by Diana
Large parcel 12kg drop off to local post office for 24 ht service well was 48hr but upgraded it unfortunately posting it on a friday does not guarantee delivery next day being Saturday but did arrive Monday, lesson learned dah.
But easy to do online at a good price but instructions on how you attach the label would or should have told me not to split the lable, which I did but post office girl allowed me to put another one sheet label on hay hoo now know good service overall and reasonably hassle free
18/11/21 by Eddie MacKinnon
Easy to use, except if you send a parcel to Europe… trying to find a customs number to describe the contents is a long winded puzzle. Thought I found a reasonable parcel provider, but the person at the other end does still have to pay additional fees. Otherwise I can recommend parcelmonkey.
18/11/21 by Karin
Would a been 5 star but parcel force took nearly a week to get parcel there on there 48hr service I paid for. shouldnt advertise companys like them and the royal snail crew.
18/11/21 by AG
Dropped my parcel at post office on Thursday…paid for next day before 12am…arrived Monday…absolute disgrace.
18/11/21 by Mr Martin Stapley
Very easy to use, worked a charm ????
18/11/21 by Barry
Through no fault of ours, the shipment was not delivered. We were given the runaround by their support team for over a MONTH as to what the status was with the shipment. Then their support finally say that we need to PAY to have it RETURNED to us or it will be DISPOSED of. Their support agent "Zak" has given us the worst customer service we have ever experienced and it is especially shocking as we have been a longtime customer of Parcel Monkey. In addition to charging us to return a product they failed to deliver they also plan on keeping the original £721 we paid for shipping in the first place. We will not be working with Parcel Monkey again as it is a scam and a sham.
18/11/21 by Kyle V
Parcel was collected promptly and very professional
18/11/21 by Customer
DPD did not take my item and no refund
18/11/21 by Customer
I have used parcel money for some time and have never been let down. They are prompt and the drivers are courteous. What can I say excellent. I will continue to use them.
18/11/21 by Mr Les James
Easy to use
Easy to arrange
Great prices and choices of delivery companies
Also the ability to drop off or arrange collection
Something to suit everyone.
18/11/21 by IAN FRANKS
Excellent service , super quick . Good experience:)
Thanks
18/11/21 by customer
Delivered all good ????
18/11/21 by Barry Simmonds
Clear and easy to follow website. Gets you to the right choice of carrier. Easy payment process and tracking.
18/11/21 by Ian Kendall
Great service, easy to use.
18/11/21 by Paul Butler
great reliable service
18/11/21 by MR G
Very prompt service. Am very happy
18/11/21 by Customer
Terrible, terrible service! My advice, stay away! Waited in two full days from 8-6pm with parcel monkey promising Courier will be picking up my parcel, yet no show! Everytime I use them, there is an issue! Also before they have taken two lots of payment instead of 1! Take my advice, go to a reliable provider!
17/11/21 by SarahB
This was different from my last parcel to Bishkek as the items needed an 8 digit code obtained from a government website. So I was certain the items would pass through customs. The parcel was collected on time and delivered on time so I am very pleased.
17/11/21 by Brian James
Courier Next Day I have used this service a couple of times now with Parcel Monkey and have found it not to be reliable, one parcel is still outsanding 6 days later!. Parcel Monkey are impeccable at getting back to you and repsonding to enquries but I am not sure Courier should be a service they should be employing as on both occasions Ive used this service the parcels has not been delivered on time.
17/11/21 by Customer
Awful service, courier didnt arrive to pick the parcel up and Parcel Monkey had no idea why and just suggested rescheduling. Dont see the point of them.
17/11/21 by Benjamin Cant
got to the service i needed, (high value goods) and saved money over going direct. great result overall.
17/11/21 by Karl 102 Walton
Fast and cheap
17/11/21 by Luna De Ferrari
The best carrier in the UK.
I have been sending parcels out for years trying various carriers. Some are bad, some are good. My experience is that Parcel Monkey is the best on both price but more importantly after service which is really the main thing.
You feel that you are not left on your own if there is a problem they care and will work to resolve it.
Five Stars every time!
17/11/21 by Billy Batson
The package got there on time and with no damage.
17/11/21 by Customer
Not suitable for EU IOSS cleared deliveries!!! Businesses DO NOT USE this service. All parcels are marked as DDU by default, despite IOSS number being provided at the booking stage. As a result, there are significant delivery delays in all services to EU, making Royal Mail much faster option. Our customers were also charged twice for VAT and customs as a result. Customer service is arrogant and unhelpful.
17/11/21 by Jackie K.
No problems to date.
Have used this service quite a few times and all seems to go smoothly. Easy to book and service has been fine. All contact is online and would prefer a telephone number to be available, hence only 4 stars but having said that the message board does work for getting any queries resolved so all OK at the moment.
17/11/21 by Polypot Creels Ltd
I have used Parcel Monkey on several occasions - would not be using any other courier service - you provide top class service
17/11/21 by Customer
ITEM STIL NOT COLLECT
17/11/21 by kasia
Great price, great service and perfect timing. Thank you guys. I will keep using your service
17/11/21 by Ares Yilmaz
Use the site alot and its very reasonably priced, the customer service team do respond well and its nice that a tree gets planted to help reduce our carbon costs.
17/11/21 by Karen
Parcels not collected 2 days in a row. They cannot tell me why, they cannot contact the courier, they offer no alternatives, compensation or solutions. Made a complaint via their online form as advised, received a copy and paste response. Trying to talk again on live chat and suddenly my messages arent going through, I have actually been blocked for trying to make a complaint. I dont know how this company is operating but please do not use them, they do not give a care about customers.
17/11/21 by tim
I sens a parcel to Italy and the receiver had to pay an enormous fees to been able to collect the parcel. This was not state anywhere in the website neither during the booking of the delivery NOT RECOMMEND THIS SERVICE. It seems a reasonable price but when you add all the fees the initial price was more then doubled
17/11/21 by Elisabetta
AWFUL AWFUL SERVICE Won’t speak to you on the phone only via live chat! Paid to ensure my parcel up to £600 it has been lost and no contact, apology or assistance to rectify this has been offered! I am disgusted and will be taking this further!
17/11/21 by Charlotte Sparkes
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
