We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,474 reviews.
My experience with Parcel Monkey UK was really good. I was a bit hesitant to use their service having read mixed reviews online. We used the parcelforce pick up option, the pick up driver arrived timely on the day, so no issues there (despite my panic from reading reviews where nobody came to pick up!). Sending from UK to Turkey we werent sure if the parcels would actually be delivered in the 5-6 day time frame provided, but they were delivered on day 6 - really amazed with the speed.
We had to pay the equivalent of £10-12 for each box as a customs fee - Im guessing this will depend on the country.
Now to explain my review title: we did not follow the packing guides which suggest using one outer box and one inner box to make sure everything goes undamaged. Instead we pretty much chucked everything in large boxes until they weighed 30kgs, thinking how bad can they really get damaged? And let me tell you the packing guides are there for a reason.. The boxes were really bruised, dented and had tears at the handle parts (which we naively left thinking they would be easier to lift) and in some corners. They were at a state where some of them had items almost falling out. In so bad shape that if we moved them one more time they would definitely dissolve into pieces. BUT despite this nothing happened to our items inside, everything was delivered safely.
In short, I would definitely use this service again!
16/09/21 by Saziye Savaskan;
The worst service ever, I booked parcel from UK to Belgium and paid for 2 days delivery and attched all required documents, its been now over 2 weeks with nothing delivered. I tried to contact Parcel Monkey but they dont have a customer service number, then I managed to chat to an agent, they said, you need to contact Belgium post office It is not my job to do that! I paid for 2 days delivery service and its been 2 weeks. Anyway, I contacted the post office and they said, the shipment has not been market as a gift (Im sure it was) but anyway, They said you have to pay a tax on, I said its ok, tell me how much and Ill pay straight away, they said, just wait, it might takes over 2 months to solve this problem!!!! the item I sent is Play Station 5 as a gift for my nephew in Belgium, costed me £470. and now, I can do nothing, maybe somebody like it and just want to steal it. who knows!!! Parcel Monkey, you are the worst company Ive ever dealed with in my life. even one star is way too much.
16/09/21 by MONTASER EDDIN
Another good performance from Parcel Monkey/Parcelforce. Tracking and delivery both excellent.
16/09/21 by Douglas Campbell
Terrible service, would strongly advise not to use
16/09/21 by Reviewer
Just works brilliantly. Better options for Royal Mail than Royal Mail......
16/09/21 by Customer
easy and fast
16/09/21 by Caroline
Parcel Monkey is excellent at finding the best service that suits my needs for individual dispatch needs.
15/09/21 by Richard Thomas
I had written all around the parcel fragile with care fragile contents this way up the box arrived busted open on a couple corners and looked like it had been sat on and one of the items inside was broken I had to refund the buyer and I cannot get intouch with dpd to make a claim so not very happy at all
15/09/21 by Dpd
A simple to use efficient service
15/09/21 by Brian Buckman
Use for all those packets I cant send through my Etsy business. U drop them off same time as my other items so no inconvenience to me at all.
15/09/21 by Stripitback Underwear
Tip top .. thanks
15/09/21 by R.W.
Absolute disgraceful company!! My item was damaged due to total lack of care by the courier (Courier) and Parcel Monkey use any excuse they can not to pay compensation which i paid an additional fee for!!!! I will not be using these cowboys again!!
15/09/21 by Mark
top notch , easy and quick pick up and delivery
15/09/21 by MARK SMITH
PM9270793 please refer to this outstanding issue, you are ignoring on the dispute section. terrible service.
15/09/21 by Kerry
All good got my parcel delivered with no issues like should be
15/09/21 by mr stephen lake
Easy to use and problem-free - used twice now
15/09/21 by Mr Rob Robertson
Great company they did my delivery in the time and picked up when they was supposed to which is great
15/09/21 by andrew pattenden
The best courier comparison site, excellent service never had a problem with them . 5 * service. The only let down is their website is horrible at filling in customer addresses , website does not accept , reference numbers on the address , does not accept , Brackets ( ), full stops ., dash - ,or even a /. which is not user friendly . You want to ship a parcel with an address number 15/9 the parcelmonkey website will not accept, You want add a reference number to a parcel e.g ( GSP #A 235512) for ebay global shipping , the website will reject the address. I have brought this to their attention but they wont listen -Sort this problem and I will give you 100%
15/09/21 by Customer
terrible, add additional charges to shipments with made up measurements that they have no proof of
15/09/21 by Customer
A great service and parcel arrived within 24 hours although pick up was a bit late. Highly recommend this service.
15/09/21 by Customergusspeed engineering
reliable, we use parcel force drop-off most days, good prices.
15/09/21 by Jeremy Fowell
Generally excellent but on this occasion using you via Parel force has cost me time amd money. Not your fault , however very dissapointed that the parcel was not left at the address or at least a card. Now costing me £13 to receive it via DPD here at home. To save all the fuss and **** I will have to deliver it personally a round trip of 350 miles as I do not trust any courier to get it there . Going to be some excuse no doubt. Had it been returned to me free of charge due to failed delivery then fair enough. Unfortunately. not the case.
14/09/21 by CustomerR.Hollands
Parcel collected on time, delivered very quickly and an all round easy service to use.
First time using this service and will definitely use in the future 5*
14/09/21 by Mav Durnin
Awesome service - thanks so much you made everything so easy.
14/09/21 by Customer
Fantastic easy service to use. And economical.
14/09/21 by Jackie Skillett
First class service really good prices for next day delivery compaired to Royal Mail
14/09/21 by Robert Taylor
Quick easy way to obtain quotes for sending a parcel, with options to have it collected, or to take it to Post Office.
14/09/21 by Customer
Always a good service
14/09/21 by Sheila senior
Easy to book parcel in, collected and delivered on time
14/09/21 by Mrs P J Wise
My parcel was sent using ParcelForce and it has been delayed - so had I booked direct with ParcelForce I would have been entitled for a 25% refund (of delivery cost) but Parcel Monkey will only pay compensation for lost or damaged items :( So my advise is to book direct with courier :(
14/09/21 by wayne rashman
Fast and easy service 5*****
14/09/21 by Safron_1
I thing we should be told earlier that a phone number is required, for the small users, these numbers are not readily availably for one off sales & that in MY CASE TOOK 3 DAYS TO GET FROM THE PERSON, FOR A SALE ON eBay. ( I have had great difficulty finding the person) Pickup went smooth.
I did not wait & had the parcel collected, no one has used the number that I
gave, so why ask for it, instead you have sent me emails, giving the information as if I was expecting a parcel & telling me where to collect it, as you have been unable to deliver it 3 times. I now have an email with a QR pass for a pickup 200 plus miles away, also stating that you have a cut off date for collection, which is mid week, which I would like extended.
14/09/21 by R.ROBINSON
Parcel was collected on time and delivered on time
13/09/21 by Linda
of two parcels to the same address, only one arrived
13/09/21 by rPhilistein
Got the Patel on good time
13/09/21 by Jonathan Swain
Easy to use website. Competitive pricing and easy to book. Couldn’t ask for more.
13/09/21 by Kirsty Curtis
Easy online experience, came when they said they would, friendly service
13/09/21 by Kevin Simpson
Excellent service, very straight forward, easy to follow instructions.
Sent the parcel to Australia, uplifted on the 7th oct and delivered on the 13th.
Well done Parcel Monkey
13/09/21 by James Weaver
Easy and hassle free service
13/09/21 by David
Sent parcel to republic or Ireland and it been on its way fo 15 days
13/09/21 by Customer
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