We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,130 reviews.
I sent a parcel through the Parcel Monkey from the UK to Croatia on the 6th of August and today is the 23rd and still waiting for the parcel to be delivered!
23/08/21 by Ivica E.
Excellent price and service, especially good for large items. Much cheaper than using eBays own postage service for large items.
23/08/21 by NICK PAGE
Great courier site, cheap prices, quick delivery, easy to book
What more do you want
23/08/21 by Customer
clear advice from staff regarding benefits of using portal - found it to be excellent value
22/08/21 by Mr G Stewart
1st time I have used the service, 1st rate, would use again.
22/08/21 by David Sykes
Very good & recommended A++++
22/08/21 by Customer
Excellent, speedy, efficient and good value for money
22/08/21 by Liz Davies
Excellent service, thank you
22/08/21 by Customer
Was told that parcel will be delivered in 5 days. It didn’t.
22/08/21 by Customer
Awful company to deal with. They have no knowledge of your parcel or interest once they have received your money. My package failed to arrive and they are now trying to scam me out of my insurance. They sent me a claims form with no details as to why, this is valid for 7 days. Then after day 8 they email to say that the package is lost but you now cannot claim. Shameful company who deserve to go bust ! Spending your money with these morons is the same as setting fire to it !
22/08/21 by J C
Parcel picked up on time, as yet not delivered but is in delivery country so will arrive at destination soon hopefully, Still within designated time scale.
22/08/21 by Sue
Parcel reached well to the destination without any issues. Happy with the service.
22/08/21 by Friend of Ted
Excellent service. Items collected and refund received.
22/08/21 by Customer
No problems at all. Very efficient service delivered on time
22/08/21 by Ken Cooper
This is the third time I used your service, I was again very impressed with the efficiency and easiness of the whole process.
Would use again
22/08/21 by N. Barclay
Really bad experience this time, parcel arrived in france in 10 days. Things are gone mouldy.
22/08/21 by Customer
Was easy to use
21/08/21 by Customer
Booked through parcel monkey to send a parcel to USA. Was promised 3-4 working days delivery by using Global Priority, I think thats Parcelforces international delivery courier. Sent the parcel on 12th August with all customs forms filled in and attached in accessible see-through envelope as advised. Its now 21st August and the parcel is sat in New York, not moving, when it should have arrived in Minnesota by 18th August at the latest. Its the weekend now so Im guessing it wont resume its journey until Monday, so probably wont arrive until 24th August at the earliest. My recipient isnt happy and Im not either, as it was a birthday present for him and was sent in good time, his birthday being this weekend. Parcel Monkey is at fault here as much as the courier company. They claim to use "trusted couriers" but obviously these couriers are as unreliable as any other. The money I paid went to Parcel Monkey so the buck stops with them, despite whatever they may claim to the contrary. I wont use them for international delivery again.
21/08/21 by maxkane
I sent a parcel to France on 12 August and it has not arrived yet 9 days later, after checking the tracking.The parcel delivery was supposed to be between 3 and 5 days,
21/08/21 by P Vandevelde
quick,easy and good value
21/08/21 by R. Pickering
Once again fantastic service
21/08/21 by Mrs Sword
Really quick and easy, good breakdown of pricing. Seamless process from search to Post Office.
21/08/21 by Liz Wright
Excellent service, very good value and very easy to book my parcel with them. Cant fault them.
21/08/21 by Debbie Evans
Parcel collect on time l. Tracking service is good as well. Overall will do business again
21/08/21 by Mahammar
Well priced easy to use site would recommend
21/08/21 by cindy kantans
No confirmation of parcel pick up time Definitely not within 4-5 working days Took over a week once it goes into Europe it’s not traceable
21/08/21 by Customer
Parcel picked up a day late. Delivered fine with no issues
21/08/21 by Customer
Very easy to organise an international parcel,
Prints off all you need from your phone, very straightforward. Easy tracking,updated through the journey. Just hope the Indonesian part of the delivery works!!
21/08/21 by Paula Pickles
Do not recommend it is very nerve racking sending anything via Parcel Monkey as their online account wasnt working and delivery arrived 5 days late. Story in full below. After ordering Parcelforce Express 48 Large through Parcel Monkey I was asked to set up an account online. I did this straight away then the following day to see what updates I would get from Parcel Monkey I tried to log in to my account. The details I had used to set this up didnt work so I went through the standard steps of saying I had forgot my password expecting to get a link or information sent via email but it never came (it has been nearly 2 weeks since then). This didnt seem like a huge problem as I had the tracking link for Parcelforce. My parcel was collected on 10th August and as you would expect given the name, it should have been delivered by 12th August. It didnt arrive on 12th and was still at the depot according to the tracking link. I checked again on 13th August with the tracking link and it had moved back a stage where it was now apparently on route to the depot. I tried to access my Parcel Monkey account again to find out what was happening but couldnt as my details wouldnt work. I then set up a new account using my other email address and used their live chat functionality to talk to someone as they dont have an email address or phone number. Someone did get back to me but said they were waiting for Parcelforce to update them. I then called Parcelforce and they were more helpful than Parcel Monkey. My parcel did arrive on 16th August, 5 days late.
21/08/21 by Monika
delivered on time.....no problem
21/08/21 by Philip ashton
My parcel wasn’t delivered yet
20/08/21 by Ehsan Mirshafiee
Beyond excellent service.
Collected with a beautiful smilie face and parcel Refund received all within 48hours.
What’s not to love about Parcel Monkey!!!
20/08/21 by FAYE MILHAM
Ive used this service twice now to send stuff to Turkey.
Its been a really good experience -professional, efficient and such good value. I would recommend it to everyone.
20/08/21 by Ann Dobson
Very good and always get there in a few days.
20/08/21 by Customer
Absolutely useless company, they have zero customer service. Avoid them as they are very unreliable, they dont tell you why an item you scheduled failed to be picked up. Why even waste your time and money. IF you just want to compare prices, do that on their site then go directly to that courier. DO NOT USE THEM unless you dont care if items are picked up on time or not.
20/08/21 by Donald Draper
Fosse Way honey and mead products delivered quickly and efficiently on parcel force. Very good value
20/08/21 by CHRIS ATKINS
Booked a collection and shipment by DX Delivery via Parcel Monkey for almost £100. No time frame for collection provided and nobody showed up to collect my item. I tried calling DX and Parcel Monkey to find out what was going on, but you cant call PM and DX make it very hard to find a contact number that works. I called DX more than 10 times on different numbers, got through a few times and nobody could help. Had to start complaining on Twitter to try and get an answer. Its now been confirmed to me that DX wont be collecting my parcel and Im now trying to get a refund. Avoid this service!
20/08/21 by Joe
Our Response: Hello,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and your query has been moved to the claims department, they will get back to you shortly.
Kind regards,
Parcel Monkey Team
This site was recommended to me and now I know it exists I will be using it again. I had previously got a quote from an individual parcel delivery company, but the quote on here from the same company was less. Excellent offering.
20/08/21 by Linda
Ive been using DHL via Parcel Monkey a good number of times lately and get an excellent servoce at a good price
20/08/21 by Len_0onx
Quick and easy
20/08/21 by Maria
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