We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Excellent website and delivers within the allotted time
02/08/21 by Jennifer
Smooth. No hassle.
02/08/21 by Person Irresponsible
I always use Parcel Monkey because it’s the easiest way to find the exact delivery I need for the best price.
01/08/21 by Miss Colette Roberts
Nicely done!
01/08/21 by Chris
Excellent service as Usual.
Collected when stated, and delivered on time. Cant fault them
01/08/21 by John banks
Quick and easy to organise.
01/08/21 by Irene Graham
I had no issues with Parcel Monkey and the service worked just fine, however they will email you incessantly reminding you to leave a review on trust pilot which gets very annoying.
01/08/21 by Hayley
Great fast service. Thank you
01/08/21 by Customer
Parcel was picked up on time and deliverd next day very fast service
01/08/21 by Tony
Brilliant service …. Will and have recommended to friends already !! Parcel picked up and delivered within 24 hours .. Thankyou
01/08/21 by Mrs Angela Kerr
Great service - very pleased all round.
01/08/21 by Stephen McDermott
All my bags reach next working day without any difficulties. I like this door to door service. Thanks!
01/08/21 by Hnin
Absolutely ****e
01/08/21 by Customer
Excellent and easy to use
01/08/21 by Mr Bill Musk
Parcel Monkey never fails, theyre extremely professional, efficient and they gonna get you the best deal.
31/07/21 by Miklos Toth
1st Class service, and very helpful when we had a problem.
31/07/21 by Mr clive duffin
Great website easy to use... all works fine until there is a lost or damaged parcels then this is where it can takes ages.
31/07/21 by Go Kart Daddy
Great service , always use Parcel monkey as they are very reliable.
31/07/21 by Heather+Walker
I have always been extremely satisfied with the service from parcel monkey but on this occasion I required a Next day service Saturday to Sunday so I knew it wouldn’t be standard. Parcel monkey came up with a parcel force service but when I took it to the drop off at the local post office straight after I received the label, I was told that I had missed the collection time and it wouldn’t be collected until Monday. I feel like the service should have been sold with more conditions. I send by normal post and wasted the cost of the parcel force service.
31/07/21 by Customer
Have tried 2/3 times to find out where our parcel is, a parcel that we paid a lot of money to be delivered in Australia within 8 days. This is now ten days and no one, parcel force or parcel monkey, can tell us where it is. Have used you many times but Will never use you again... AJ Chavner
31/07/21 by John Chavner
Always reliable and easy to navigate!
31/07/21 by Ian Spratt
All went smoothly with good price
31/07/21 by Mark
parcel force destroyed my parcel. extremely damaged on arriving at destination. no help from parcel monkey or parcel force.
31/07/21 by kimh
Straightforward and simple
31/07/21 by NAH
Picked up and delivered my parcels as they said they would on time and they arrived in perfect condition. Very easy to use! Url to send to recipient and easy to print labels.
31/07/21 by Prompt and easy to use!
Good all round service. Great price
30/07/21 by Customer Mr Attrill
Very good service. Best price sourced and did what it said on the tin! Thanks
30/07/21 by Steve Robson
Good straight forward easy service
30/07/21 by Martin Thorpe
Great service ; used two / three times now ; would recommend it.
30/07/21 by Charles
Excellent once again!
30/07/21 by Customer
Excellent customer service advice about my parcel, and best price for quality parcelforce delivery.
30/07/21 by Highcliffy
excellent service
30/07/21 by Elizabeth Rourke
Great service as always.
30/07/21 by jane
Quick, easy to arrange. Arrived on time.
30/07/21 by Danni
everything went smoothly,arrived on time picked up on time and great tracking service. Many thanks
29/07/21 by Marina c
Nice and easy to do online. Parcel picked up next day.
29/07/21 by R M Hatto
I paid for parcel collection it was never picked up for 4 days, I eventually dropped it of myself to the Courier depot, no apology or anything I will never use them again.
29/07/21 by Customer TON 413.
Prompt, efficient service. Easy to select most suitable delivery channel. I selected Parcel Force 48hr delivery service, together with insurance cover and confirmation of delivery.
29/07/21 by RT
Parcel pick up on time.
Pleasant transaction.
29/07/21 by Customer
Can’t complain really, parcels delivered pretty fast. Updates on tracking a little slow but might be because it was delivered so fast lol used a few times now and they always find the cheapest deal. I send from UK to OZ, still a little expensive but have no other option really
29/07/21 by Sean
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