We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,130 reviews.
Only heard about parcel monkey after I went to the Post office to post a care package to a friend in America. I nearly fainted after hearing how much it would cost, but the lovely lady behind the till told me about PM and it saved me at least £50.
25/08/21 by Joey Jay
Very good service
25/08/21 by Maria
Parcel was not picked up when you said. It was a week late in being collected
25/08/21 by Jill Cantrill
Excellent service, easy to use, cheaper than the post office. Will be using again.
25/08/21 by skittles
Amazing service all the time
25/08/21 by Elite Stainless Fabrications
Good and accurate
25/08/21 by Customer
Excellent service every time I se this company.
25/08/21 by Rocky Arkwright
dont use ,you pay extra for insurance and then when they damage your goods they say its your fault and you cant claim.insufficant packaging but its good enough for the manufactors to use and get it delivered undamaged,total rip off merchants
25/08/21 by Mr Paul Helliwell
I sent parcel to Pakistan and paid from here but when parcel reached Pakistan. My elderly uncle was asked to pay 5210 rupees which he didnt have. They should be transparent about charges. Theyre a rip off. Ill not use them again.
24/08/21 by Reena Sagoo
I chose ParcelForce from the optional delivery companies both on price and included insurance.
Not disappointed, delivery was on time and trackable, recipient pleased with service, as I am so will use and recommend again.
24/08/21 by David Carter, Cambs
So fast! I used Royal Mail to send a parcel to Colombia in the past, it took months! Parcel Monkey took about a week. Super Impressed, will definitely be using again!
24/08/21 by Customer
For me it’s the best, easiest and cheapest way to choose the best parcel delivery. I wouldn’t send a parcel without visiting ParcelMonkey.
24/08/21 by John Robert
Excellent service.
24/08/21 by DD
I ordered a courier, via Parcel Monkey, to pick up and deliver a package on a 24 hour slot. The parcel was picked up on the due date (24.8.21) but has still not been delivered. There is no suggestion at this time that the package is even out for delivery.
24/08/21 by Parcel Monkey UK / Parcel Forc
Quick delivery with excellent tracking.
24/08/21 by Customer
Booked for a parcel lift a week ago. I am saddened because the parcel was not picked up, no one called for the parcel. It is totally not nice. I have bad experience with the parcel service.
24/08/21 by Peace
I only gave 1 star because I cannot give a minus. Driver failed to arrive and I had a text saying he called but we were out, Total lie. He failed to turn up at the allotted time so we stayed in. One hour later we had a text saying he had called. We were in the house when the text came through
24/08/21 by William Lacey
Quick and easy way to find a good service. I will certainly use again. Thank you.
24/08/21 by Ian Garner
We have always been very pleased with this website and the competive prices
24/08/21 by CutlerySearch
Excellent service, guides you through each step of the process, easy to follow and parcels arrive!
24/08/21 by Louis
The post office was quoting me over £70 to send a parcel abroad. With Parcel Monkey I got it for just over £50. Saved £20 and they came and picked my parcel up - nice! Parcel delivered successfully, Id use again.
24/08/21 by Shaun
Efficient and reliable and very simple to use
24/08/21 by Jackie Whyte
Good service
24/08/21 by Customer
Easy to use, good pricing.
24/08/21 by Simon Gibbon
Was happy with the whole process its was quick and easy parcel was delivered ahead of time. The price was very cheap compared to other companies BUT i was hit with an extra payment taken from my bank claiming either the weght or size of parcel was inaccurate. I must have weighed and measured it at least five times adding extra on. I didnt bogher contesting it i just wont be going through parcel monkey again. Will advise others not yo either. Your drwn in with low quotes then money is taken that makes it same price as other companies
24/08/21 by customer
Excellent. Really pleased with the Parcelforce courier Tomas too, friendly helpful and speedy service-thanks.
23/08/21 by Sheena
Always 1st class
23/08/21 by Jacqueline
Great service. Everything as good ,same level service wether you are sending home or abroad. Impressive!
23/08/21 by Customer
DO NOT USE THIS COMPANY. SCAM SCAM SCAM !!!!!!!!
23/08/21 by Ryan Keogh
Extremely efficient. Easy to book. Easy to print label. Picked up when arranged. Delivered next day 200miles away. MANY THANKS.
23/08/21 by Mr john samuels
My parcel has still not been delivered. When I contacted DPD they couldn’t give me any reason why. I was told I would be contacted within 48 hours and nobody did. The tracking information provided online is not corresponding.
23/08/21 by Marie Bhikoo
Easy to use, collection was prompt and delivered as stated
23/08/21 by Zulkifly Muhammad
Easy to use, very quick response, and keen prices.
23/08/21 by customer
No problems with transaction
23/08/21 by Alan Bradford
Parcel Monkey UK provided me an excellent, quick, easy and competitive service. I will use again.
23/08/21 by Pendennis
Awful, absolutely shocking ; will never use this "monkey outfit again ! They are living up to their silly name ! JOKERS. I sent a parcel to USA. Provided the 3 invoices as requested and the driver picking up the parcel Oked the paper work but didnt give me a receipt. ! Unfortunately I had made a one digit mistake on the post code but I rectified it fairly quickly ( via the companies email /communication system.) My son, who was receiving the parcel, had an email to say it was on the way ..... the next thing I get a message saying I hadnt supplied the 3 invoices to show what was in the box: ( I had of course ) I quickly supplied another three .BUT then I was told it was too late and I had to either pay £12 to get my parcel back or they would dispose of it ! ONE INVOICE I HAD PUT IN A PLASTIC bag and stuck it to the box had been ripped out of the bag and obviously lost.(I noticed this when the parcel was returned.) Anyway ,I paid the £12 then asked the company if they would resend the parcel free of charge no they wouldnt !!! BAD BAD BAD SERVICE! I do think drivers should not be allowed to pick boxes up unless they are assured the paper work in in order and they should sign as proof that that is the case. The MONKEY company subsequently said I should have taken photos of my parcel with the relevant paper work showing on the box !!!!
23/08/21 by Mary Mae Lewis
Getting the parcels collected from home was very helpful. The service was quick and smooth and very reasonably priced. My only other comment concerns insurance costs. The cost of extra insurance seemed prohibitively high, but Im not sure that has anything to do with Parcel Monkey.
23/08/21 by Paul
Excellent service. Quick pick-up and prompt delivery.
23/08/21 by Idris
Booked delivery Sunday evening, parcel collected Monday morning and delivered to the recipient Tuesday evening. Excellent service.
And the fragile TV arrived in perfect condition.
23/08/21 by Caz
I have been using Parcel Monkey for at least 4 months now and they have never let me down. Their website is easy to use and all the relevant prices shown after you input info of your parcel. This is my go to site now. Thank you
23/08/21 by Paul
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