We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,326 reviews.
Fine until something goes wrong. I sent a package to Poland which arrived damaged and with an essential document missing. The Parcel Monkey complaints service (essentially a chat line so you deal with a different person each time) replied with platitudes and excuses. I am unconvinced that they pressed Parcelforce to undertake a rigorous search for my lost document. I am left feeling dismissed, dissatisfied and devalued.
10/11/21 by Kat Pearce
The site was easy enough to use and prices competitive but the info on how long the parcel will take to deliver was false. Supposed to take 5 days, it’s been almost two weeks and still not delivered. Could argue that’s not parcelmonkeys fault but I want by the info on the website
10/11/21 by UA
I reviewed Parcelmonkey recently and offered a very favourable report. I seem to get further reminders to review them on here so have posted another one in the hope the reminders wont carry on.
Yes, I was pleased with them (particularly in conjunction with Parcelforce who did the actual delivery ... all very impressive.
10/11/21 by KSWB.
Great, speedy service and easy to use. Very happy and would definately use Parcel Monkey again
10/11/21 by Catherine Hill
Got there quickly and in time, however there could have been a better explanation on what was actually going to happen, as i was left a little in the dark and had to figure out by myself where the parcel was
10/11/21 by Customer
This was a mirror so wasnt hopeful, arrived in perfect nick and quick. Brilliant
Thanks
10/11/21 by Rose
The order was delayed a bit from the intended date, but it was not fatal and everything ended well.
10/11/21 by Tanya Kostova
Avoid this company at all cost, use another courier. I was sending a parcel to America but luckily realised it was a scam buyer so I cancelled the parcel within 23 hours of booking it, I then got the parcel stopped myself because they did nothing so it never left the parcel force depot & was returned to me but these people keep telling me they sent it to America so I can’t have my money back. I’ve tried telling them this but they don’t listen. AVOID AVOID AVOID
10/11/21 by Danny Thompson
Excellent service can fault them. On line chat very helpful too.
10/11/21 by Alan Max Clack
Easy and very quick service to use
Really happy
10/11/21 by On- Your Bike
Collected on time and delivered on time
10/11/21 by Carol Prescot
Great service at competitive prices.
10/11/21 by Daniel Laurence
Arranged next day collection. The courier never came. I contacted ParcelMonkey and they offered to rearrange collection for the next day (i.e. 2 days after it was supposed to have been collected). Useless.
10/11/21 by Stuart
I arranged a collection of some parcels but they were not collected. You said it was because the order had not proceeded to payment. I explained that the order had proceeded to payment as the payment was debited from my bank account. I provided a copy of the bank statement showing this. Six weeks on, and I am having to chase the refund. Not great customer service.
10/11/21 by Customer
Yes service was good
10/11/21 by Don MacAulay
Great price, big savings compared to going direct to the carrier.
10/11/21 by Peter Middleton
I love that I left instructions for the parcel collection and it was followed
That was after 1 week trying to do same with the other parcel site
Will be doing more parcels with the monkey now.
And the tree planting is great too
10/11/21 by Maryam Muhammad
Their service quality getting worse everyday. They lost my parcel and they dont accept any responsiblity, they didnt even want to refund the shipping money, their emails were very priggishly. Now my parcel lost, my customer is unhappy, i lost money and my product! Who won? ParcelStealerMonkeys
10/11/21 by Furkan Çavdar
Easy to use and reliable service.
09/11/21 by Ali sharpe
I am still waiting for my parcel to be collected a week later and cannot get a reply or an update from parcel monkey, who tell me not to contact the courier directly. This is really frustrating.
09/11/21 by Rebekah Coombes
Sent a rug back with the same packaging and weight declared by sender got out the measuring tape and everything - was initially charged £23 for the service however 2 weeks later told it was over weight and charged me an additional £52 - so £75 in total to return a rug! I’ll get it weighed were I can see how much it cost myself next time as there much cheaper alternatives!
09/11/21 by Customer
My experience with Parcel Monkey using DHL has been brilliant, DHL staff are competent and incredibly helpful no matter how busy. The Parcel Monkey booking system is so easy to use. Delivery on time and impeccable, thank you so much.
09/11/21 by F.B.
Thank you fantastic
09/11/21 by Mr Robert Batty
Parcel was NEVER collected. Was given 2 dates and waited in both days but parcel was never picked up
09/11/21 by Debra Harnell
Very easy to use website, done and dusted in 5 minutes.
09/11/21 by Customer
Total rubbish
09/11/21 by Mark Ventour
Competitive price as always (best out of those I contacted). Item arrived at destination earlier than expected and in mint condition so both parties very happy.
09/11/21 by customer
How did you do? You didn’t come for the parcel!
09/11/21 by Andrew
Delivered on time.
09/11/21 by Mr Ashton
Really good guys
FANTASTIC!
09/11/21 by Customer Ali Larosi
Dpd did not collect on the day and I had to pay another method as parcel time critical
09/11/21 by Penny Coplestone
Easy to use website with competitive prices. Parcels delivered efficiently. Good webchat service.
09/11/21 by Customer
Without problems I could send my box to a EU country in cheaper rate. It takes longer to reach the destination these days. It is nearly there now.
09/11/21 by Water
Impressive as always. Next day delivery door to door from Gloucestershire to Norfolk via DPD. Youd be mad to use anyone else.
09/11/21 by Dave M.
When I booked the service, I selected the no need to print label option because my printer is broken. When I arrived at the post office to drop off the parcel I was asked to have a label printed and attach it to the parcel, which cost me an extra £2.80 - 80p for the print out and £2 for the tape. I was not impressed. Otherwise good service and speedy delivery.
09/11/21 by customer
Great value and delivered o.k.
09/11/21 by David W
Easy to use printing label was easy and all required documents were ready
09/11/21 by Customer
Very easy to setup and item was picked up and shipped as expected, unfortunately Item arrived damaged through parcel force but parcel monkey were excellent and handled my claim very efficiently.
09/11/21 by Mark
o.k. as usual
09/11/21 by Tony Edwards
No hassle easy delivery set up. Will deffo be using again
09/11/21 by Jane
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