We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,326 reviews.
User friendly website
17/11/21 by Caroline Kinloch
I’ve been asked to ship a bottle of wine to someone by my boss which is proving challenging. I specifically searched Google for a courier that would be able to do this and when I hit on a page from Parcel Monkey telling me exactly how to do it using their parcelforce service I naturally thought they could meet my needs. Imagine the nuisance when I’d entered detailed info only to be told this item was in fact prohibited, and they wouldn’t ship it after all, despite having pages claiming they would and giving instructions. When I emailed to ask what they were playing at all I got was someone confirming alcohol was prohibited - nothing AT ALL on why in the world they’d self publish guides on HOW TO ship alcohol with them when they won’t in fact do this. Total time wasters, deadly customer service.
17/11/21 by J Wilson
Useful service, worked out @ 50% of the cost going direct would have
17/11/21 by Antony
Dreadful company that I would never ever use again. Take your money, fail to provide shipping labels, blame their IT department who then try to blame me. What a joke!!
17/11/21 by Nicholas Miller
Easy to use and much cheaper than using Royal Mail direct
17/11/21 by Twyford Antique Centre
My goods got damaged from Shipment to china and now I cant get a full refund
17/11/21 by Customer
Found them on Google, no fuss . Packed and weighed parcel entered dimensions and bam priced immediately. Printed label when email popped up , which was about 2 minutes, I was able to use my phone to scan the label and this enter the tracking details , so my buyer could track. I dropped the parcels to my local point which is almost on my doorstep. Easy doesn’t describe it.
17/11/21 by Warren
Pick up not on time 3 days later than when it should have happened.
17/11/21 by Mizo
Good service delivery
16/11/21 by Customer
All very easy. Instructions clear. Collection on time. Tracking accurate. Delivery to the right place!! Price good. 10/10
16/11/21 by Customer
Excellent service
16/11/21 by Graeme Crombie
Very simple to organise. Trouble free
16/11/21 by Dawn
Excellent, worked a treat...!
16/11/21 by Andy Brown
Absolutely unbelievable three boxes were picked up 4pm Monday afternoon and delivered Tuesday morning. What a service from Scotland to London. I will be using this service again and I have and continue to recommend to everyone I know. Would strongly recommend to anyone. First class service from beginning to end.
16/11/21 by Pcess
Excellent service
16/11/21 by Keith David Dillon
The parcel has not arrived at its destination 8n Australia yet so I do not feel as if I can mark you, when it was supposed to be delivered in about 6 days - it has now been 11 days
16/11/21 by Malcolm Bratton
Excellent service
16/11/21 by Jean Williams
Excellent service at a price that is right.
Thanks!
16/11/21 by Lloyd
Easy to use, very competitive pricing and parcel arrived on time. Would use again
16/11/21 by yvette camm
Parcel isnt even picked uo after over a week. Dropped it off 1 week ago. Still there at Morissons. What a fail. They dont give it back to me and tell me they dont know why. Dont trust this company if you value your stuff.
16/11/21 by Customer
Excellent onetime collection and delivery service
16/11/21 by Customer
Not Parcel Monkeys fault but Courier failed to collect on two consecutive days, absolutely impossible to communicate with had to give up in the end and take to Post Office.
16/11/21 by Moko
Delivered well before anticipated but however outer packaging was badly damaged but contents appear to be intact . Would use again
16/11/21 by Customer
All good. No problems at all.
16/11/21 by Tracy
sent a parcel which , they claimed wasnt addressed properly, despite it being clearly addressed and charged me £17 to return, so £30 to end up with a parcel that wasnt delivered due to incomptence of their delivery service. will stick with another courier in future and urge others to do the same
16/11/21 by Adam Daly
great service so far.
16/11/21 by Customer - parcel monkey first timer
Great service, parcel was picked up next day as arranged.
16/11/21 by Customer
Very good site... Saved us a fortune at the Post office!!
16/11/21 by Bikerbint69
Needed to get a parcel to a family member quickly , requested a 48 hr deliveryand they got it in 40 hrs . you cannot do better than that thankyou Pacel Monkey UK .
16/11/21 by Michael
Booked a parcel picked ParcelForce as delivery date was important. Should have arrived on the Friday it didn’t. I contacted Parcel Monkey as it seemed once it arrived in France it did not track, used chat they gave me the Le Poste tracking details and it arrived on the Monday. They also emailed a transcript. Parcel Monkey we’re good but Parcel Force did not deliver on date stated.
16/11/21 by Mr Allen
Smooth operation, as always.
16/11/21 by Customer
Glad to have found this website. Provides list of companies using only your email address. Lists prices, services and options quickly. Can’t fault it!
16/11/21 by JP
Easy to choose the service required, print the label and get it delivered.
16/11/21 by John G
Parcels were arranged for collection on Thursday 11th November for collection on Monday 15th - No show, no communication offered and we were open from 8am till 7pm looking out for the DX courier arranged through Parcel Monkey and only offered a reschedule for Wednesday 17th November - be careful with this service and not reliant on delivery schedules
16/11/21 by Annie
Our luggages were supoosed to arrive on Friday but they only arrived on Monday. All our clothes were in the luggage. We had to buy new clothes. It was all such a hassle.
16/11/21 by Customer
fantastic service, reasonably priced, speedy collection and excellent delivery with acknowledgement to receiver when to expect parcel . this has been my third useage of the company and would highly recommend them.
16/11/21 by sheena cathcart
Had to send a parcel to Canada and having checked, these guys were at least £20 cheaper than going direct.
Really easy site to navigate with the option to drop the parcel at a local post office / depot rather than wait in all day for it to be collected.
Parcel has been delivered as promised. Great service, would definitely use again.
16/11/21 by Simon Glasby
Shipment of gift to Spain excellent smooth service so easy to book and package tracked all the way. Only thing I would like is to be able to pay the import duties especially as it’s a gift - was able to transfer amount to my brother to cover but it would be ideal if the sender had the option to pay direct to the customs.
Very impressed with Parcel Monkey and will use again - there are lots of inflated quotes out there but Parcel Monkey great value - thank you
15/11/21 by mrs cooper
First time using this company. Been blown away with the service received and the efficiency and quickness of the delivery. My parcel was to be shipped to Norway and I choose the air option. My parcel was pick up at approximately 2.35pm on a Tuesday and by Thursday at 2pm it had been delivered at its destination. The courier was polite, professional and friendly. It was this couriers first day with the company and he really managed to put my fears and anxiety at ease. Extremely impressed. Would definitely use them again and recommend them to everyone.
15/11/21 by Angela
Ive no idea what happened to my parcel other than it being collected by Parcel Force, I have not received any info.
15/11/21 by B Ritchie
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