We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,326 reviews.
The initial price looked good but with the extras needed it ended as being more than double. Bit of a shame.
However the order placement and label printing was easy.
Although the parcel was tracked, I would have liked to be informed that the parcel had been delivered as it had a value of several hundred pounds.
12/11/21 by Mr Crute Morris
Collected on time
12/11/21 by Customer
Sent a parcel to Jersey and it got retuned because the PM label said Guernsey and Jersey in the address, a glitch on their system which PM were not interested in sorting out, poor customer service, not happy at all
12/11/21 by Mr D Cooper
Initially used Parcel2Go and Hermes as the courier. Hermes failed to collect my parcel 4 times even after I provided a picture of the warehouse and a google maps reference. In the end I had to cancel the booking and ask for a refund.
I decided to use Parcel Monkey with ParcelForce as the courier. What a difference they collected first time on the correct day and delivered on the next day. (even though I booked a 48hr service they delivered within 24hrs). Last but not least they were £10.00 cheaper.
Very impressed, great service and keen price.
12/11/21 by Steve H
started a complaint for help back in august still chasing customer support up now shocking service never again for me
12/11/21 by Daniel Stock
Always late, and though the staff give a formally apologetic response, you can tell there is no real empathy about the issue you may face. I thought that with their buying power they could lobby for a better customer service experience for their customers but thats not the case. You are better off going direct and then ringing the company yourself.
12/11/21 by Ben Curran
Good service at a great price. Sent parcel to Italy from UK arrived in nine days which is very good indeed.plus all intact !
12/11/21 by Mr Michael Thompstone
Very pleased with Parcel monkey service, very prompt and reliable.
12/11/21 by Heather+Walker
Best service about to use and a lot cheaper and faster delivery
12/11/21 by Customer
Absolutely fantastic service. Speedy delivery. All relevant information and documentation is provided etc etc. Very easy to use. And value for money.
12/11/21 by Lindsay Mackenzie
Quick and easy to use.
12/11/21 by Customer
Easy to use app on any device.
The contractor was here to colect my parcel the next day. It was delivered the folowing day. Great.
12/11/21 by Customer G. Millett
Great service
12/11/21 by MR G
So easy, absolute no brainer!!!!
12/11/21 by Bobby
Just so easy and keen price
12/11/21 by Roger
Very efficient and professional. Easy-to-use website.
11/11/21 by Philippa Stride
Theres absolutely no point in using this company, they just make things far more complicated. Booked collection and next day delivery, no one turned up. Spoke to the live chat support and collection had to be booked again, they also didnt show up. The parcel should have been delivered by now and it hasnt even been collected. Customer service do nothing, all they can offer is to book the collection for a third time or cancel it all together. They cannot even contact the courier that is due to make the delivery and shun all responsibility saying they "are often blamed for the actions of the courier agents". Live chat agents just copy and paste "we apologise" messages and wont engage or listen to reasonable ways to resolve the issue. They have no control over the couriers, they cant track them, cant contact them and offer no compensation or alternatives when they simply dont show up. I will never, ever use them again.
11/11/21 by tim
Brilliant service. Highly recommend
11/11/21 by Raymond Warhurst
excellent as ever
11/11/21 by neville fisher
Excellent service and easy tracking
11/11/21 by Customer
Website easy to follow, perfect service, next day delivery.
11/11/21 by Mr Anderson
Easy to use great price awsome
11/11/21 by Barry Little
the parcel was meant to be collected on Friday but it wasnt and I couldnt get Courier to come back to me quickly. I wasnt very impressed tbh.
11/11/21 by Susie Frank
Best price found for my parcel, cheaper than going direct to the courier.
11/11/21 by Customer
Prices are very reasonable. Easy to book and print label.
11/11/21 by Customer
Booked a collection for a parcel online. They gave me a time slot the next day which they didnt show up in. Then I was told to wait until 6pm, when they still didnt show up. At 6pm I wasnt offered any explanation, my collection was just booked on to the next day without consulting me and no offer of compensation. The next day came and they didnt even send a time slot. I requested a refund and Im still waiting. They have now stopped replying to me after I cancelled the shipment.
11/11/21 by Neal Philip
Thank heaven people at Parcel Monkey understand the written word. I had trouble with getting a simple collection and delivery with Hermes who said the item hadnt been delivered but was never actually collected despite sending me an email saying they had tried to deliver it! BUT Parcel Monkey and Express 48 did it no problem at all. Collected, transported and delivered all on time; no fuss, no bother, no lies and no issues. WELL DONE PARCEL MONKEY people. Ill be using the service again. Does what it says on the tin ????
11/11/21 by Christine Sheldon
The courier service was fine, but the account service is abysmal. Im currently locked out of my account, which means I cant receive a refund for the shipping cost, as Parcel Monkey do not send a cost breakdown as standard. As there seems to be no way of contacting the company without logging in, it appears Parcel Monkey have just locked me out of a full refund.
11/11/21 by Customer
Excellent service from start to finish. Would recommend other companies need to learn from Parcel Monkey & DHL.
11/11/21 by Customer
Terrible company and know help after parcel dropped off at parcel company location, two days later it’s still sitting there.
11/11/21 by David Townsend
I changed my country from the UK to Turkey, and as I lived in the UK for five years, I had many boxes to send to Turkey. I did send all of them with parcel monkey, and it was an excellent experience for me. All my stuff were safely delivered to my address. Thank you!
11/11/21 by Yasemin Karadag
Excellent Service, cannot rate highly enough.
11/11/21 by Helen
Brilliant service and prompt delivery
11/11/21 by Mrs Uglow
Very simple to use to send parcels abroad. Provides all relevant documentation and clear instructions.
11/11/21 by Allison
Very good service, parcel delivered next day as promised.
11/11/21 by customer
Was promised a same-day parcel delivery option via Parcelmonkey with DPD. DPD never showed up. I understand this is DPDs fault, but the way Parcelmonkey dealt with this, was by telling me to wait, followed by oh were sorry. No compensation, no nothing. Wouldnt recommend them.
11/11/21 by Zack
Together with Parcel Force just the best .
10/11/21 by Jeremy Fowell
Booked parcelforce via parcel monkey and the parcel was damaged or should I say savaged.
10/11/21 by Customer
Great service, quick and reliable
10/11/21 by Customer
Easy to book/arrange and drop off for parcel was very close. Very reasonable rates for this service, clear step by step instructions and detailed information with regards to types of acceptable packaging. Also informed when parcel was delivered.
10/11/21 by Lynne Pearson
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