We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Great fast service
06/07/21 by Customer
Easy to book online, good prices, collected when expected and delivered next day. Regular updates from courier.
06/07/21 by Janet M
Excellent service, international delivery within 4 days....awesome
05/07/21 by Customer
Excellent service no problems
05/07/21 by MARGARET OTWAY
Spot on service quick and easy
05/07/21 by Lee
Quick and reliable delivery service to Singapore. Use them frequently and would recommend.
05/07/21 by Jane
As usual Parcel Monkey have excelled. Pick up on time and delivered at light speed. Been using PM gor quite some time now anf they always do a top job.
Many thanx.
05/07/21 by William Bantry
Good prices and quick delivery
05/07/21 by Diego
Fantastic Service
05/07/21 by LYDIA MORRISON
Just very good
05/07/21 by Mr C Swann
First class service, I would recommend to others.
05/07/21 by Customer
easy to use, gave good price comparisons and prices were same, if not lower, as going direct with the shipping companies
05/07/21 by TimMic
No issues at all.
05/07/21 by Jevgenijs blinovs
Good website and easy to use. Wish I could say the same about Parcelforce!
05/07/21 by JASON
Terrible company, sent 3 parcels all the same. Same weight same contents. Got a message informing one weight 4 times as much as the other 2. So they charged me 25% more. No proof was given and 24 days later they still havent resolved. They just keep sending the same stock text blaming the courier for not responding. WELL HERE IS AN IDEA, REFUND ME THE MONEY YOU STOLE !!!!
05/07/21 by Andy Sutton
Unclear and I done weight correct extra £20. charge followed AVOID
05/07/21 by Paul
Parcel monkey were fine, good communication. Courier however , we paid for next day delivery and they lost our parcel with no communication until I called them to find out where it was, the Courier guy to be fair was not impressed chased our parcel and got it delivered next day 3 days late but at least it wasnt lost. Havent had time to contact parcel monkey to claim a refund on poor service from Courier but this really should come from Courier not parcel monkey.
05/07/21 by BARBARA
Amazing service. I use it anytime I need to get anything couriered, will definitely use it in the future.
05/07/21 by Asta Rosa
Really good efficient service. Impressed
05/07/21 by Eliza
Excellent and reliable.
05/07/21 by Maricel
All good, thank you
04/07/21 by SHIRISH
For some reason, this delivery took a week to arrive. Quoted time was 2-3 days and there was no explanation given as to why the package arrived 7 days after collection (left here on a Wednesday and was delivered the following Tuesday!).
04/07/21 by Elaine Cammock
I sent a small package and was told it weighed 10kg more than what I weighed it to be.
04/07/21 by asha chand
Can have problems trying to set-up with new email address. had to open new account.
04/07/21 by Customer
It was very straightforward to calculate the postage and print off the labels. The parcel arrived speedily and in excellent condition
04/07/21 by Customer
I found Parcel Monkey easy to use. The collection of my parcel was efficient.
04/07/21 by Customer
Pretty good service .
04/07/21 by A.J.W
Very efficient and helpful.
04/07/21 by Linda Dillon
Quick and easy service. Tracking worked well. Sent parcel from uk to the other side of the world...5 dsys.
04/07/21 by Customer
Excellent service
04/07/21 by Carl Morse
Guaranteed delivery and help.
04/07/21 by Customer
I had a problem with a parcelforce parcel and PM refused to phone them to try and sort it. When one pays an agent for a service, one does not expect to have to sort it oneself. they say they have no phones!!
04/07/21 by John Elliott
Good service.
04/07/21 by Mr Alistair Brook
Pick up was 4 days late no clear process or accountability
04/07/21 by Bribrinel
Parcel Monkey obtained the prices and services from a multitude of delivery operatives, making the right choice for my difficult parcel an easy task.
Thank you.
04/07/21 by P Bell
I used to use another service for mid-sized parcels, however, Parcel Monkey offer a more competitive rate and they plant a tree for all services over £10 - great news for the planet
04/07/21 by Artisan Abode
thanx a lot
easy to order and fast received.
04/07/21 by Jasmine Hertig
Excellent
It got to where I wanted it to go super fast
And they were very happy.
Will use again for sure. Xxxx
04/07/21 by Graham Buglass
Seamless service from start to finish
03/07/21 by Patrick H
From start to finish you came through and did the business. Couldnt ask for anything more.
If I sell more of my items Ill be going with parcel monkey time and time again
03/07/21 by ian pleasant
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