We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Very fast and on time.
14/07/21 by Customer
Excellent service at a more affordable cost.
14/07/21 by Crafty Lady
Brilliant. Took them less time to get a parcel to the United States than Royal mail takes to get a parcel to the next town down the road. Full 5 stars from me!
14/07/21 by JOHN MAINWARING
Easy to book , courier turned up when expected and parcel arrived at destination within times stated
13/07/21 by Barbara Hosking
Good service I recommend
13/07/21 by Mr Berria
On time, tracked end to end, and well priced. Enough said.
13/07/21 by Monty D
On time to collect, delivery took a little longer as it incorporated a weekend; but staff and experience all very pleasant
13/07/21 by Barbara
My parcel is not delivered yet, and it stated 3 days
13/07/21 by Maryam
I run an online business & I used Parcelmonkey for all large parcels.
13/07/21 by Joanne Parrett
Outstanding 5 days to Australia awesome
13/07/21 by TPA
Easy web site to use and tracking through site is very easy
13/07/21 by Les M
I have not had any problems over the years.
Many thanks.
13/07/21 by KJ
Good swift cheap service
13/07/21 by emma gee
This isnt a complaint about parcel monkey, this is a complaint against Parcelforce, a customer received one of my parcels today and the bloody scumbags mustve dropped it from 6 feet or thrown it so hard because of the damage to the item inside!!!!! scumbags , dont give a f*** about peoples valuables they just wanna throw the parcels around and kick them or drop them or whatever!!!!!
13/07/21 by Customer
I was able to find the best international shipping rates quickly and my shipment went without a problem! Great service, will be using them for all my future shipping needs.
13/07/21 by Julie Gibbons
Excellent service first time user
Very easy to use
13/07/21 by Sharon Shearer
paid the top premium for quick delivery instead it took 20 odds days still didn’t refund me.
13/07/21 by Customer
Great service.Tracking info updated every step I highly recommend!
13/07/21 by Forest moon
Good service ????
13/07/21 by Anonymous
Great company
12/07/21 by Victoria Searle
Would never use Parcel Monkey again and would recommend no one else does either. I paid for a 24hr service which took 48hrs to collect, then two weeks to deliver. When the parcel did finally arrive it was damaged beyond repair. This was a large pair of speakers that looked like they had been driven over. The insurance covers the agreed £50 for the product which I am still waiting for 3 months later. Not the £35 for the delivery??????? Customer service takes days to respond and are unstable to answer a question without having to contact someone else. I had to pay for a large parcel so that two delivery persons would collect the parcel due to the size and weight. But when this was finally collected, one of the drivers said he was only there to watch the other guy carry the parcels by himself and left him to it!?!?!?
12/07/21 by Matthew Hickling
Parcel shows as arriving in country and then all info relating to tracking lost.... never updated and no one actually resolved the query.
12/07/21 by Mike H
In the past Customer service and delivery of parcels have been fine. On this occasion I have reached a non-passe with Parcel Monkey. Yes, they reply promptly and politely to my e-mails BUT THEY DO NOT READ WHAT I SAY - I am trying to send books to Taiwan - their system says China does not accept books - Taiwan IS NOT part of China - it is its own state with its own President and Taiwan has always accepted books via Royal Mail. In despair I have even written to their CEO Nav Ramiah asking that they correct their "system" so that I can send out books via their courier service. I never even had the courtesy of an acknowledgement. I tried again via their contact us sending the full content of the e-mail again explaining that Taiwan is NOT China and I got the same benial answer telling me that Taiwan is China. All I can think is that China owns Parcel Monkey as they would like to take Taiwan back. I despair and my family are without some precious books. COVID keeps us apart.
12/07/21 by Louise Pemberton
With Brexit, you now need a pro forma invoice when sending parcels to France with each item needing a specific tax code. I spent over an hour twice trying to do this and when trying to finalise my order, it would automatically go back to the first booking page which is highly frustrating. I tried on the laptop and on my iPhone and used different browsers too. The customer service is all online, they are very quick to reply but there is no substance to any of said replies. Their advice was very much to keep on trying until it works while there are clearly issues with the system. It’s such a shame as I used them before Brexit and it all worked very well and the price was great but they clearly haven’t adapted to the new requirements. My advice if you’re sending personal belongings to France is to not use parcel monkey as you will waste your time and get very frustrated for nothing.
12/07/21 by Karine
Booking a courier was very easy, all done online, select date of delivery. The labels are emailed and ready to go, no hassle of queueing in the post office.
12/07/21 by Kam
So easy to book. Lots of pricing/service options.
Drop off at post office was seamless...couldnt have been better. Arrived at destination on time , very next morning. Price excellent.
12/07/21 by Ian Fenwick
I tried to go to UPS direct because i loved their service through you last time. The website was so convoluted that even thou i paid i could not find how to get the parcel collected or where customs forms were. I called their customs department and the UPS guy did not even know what EDI was. I came DIRECT BACK TO PARCEL MONKEY. I paid you instead. Very very easy. My parcel to morocco was delivered the very next day. BRAVO PARCEL MONKEY. Now i must wait 21 days for refund from UPS.
12/07/21 by jill perrin
Found the site easy to use. The prices were excellent. We were kept well informed all through the process.
We will use ParcelMonkey again when needed.
Excellent service.
12/07/21 by M Arnold
Reliable, quick and easy to do online, helpful website.
12/07/21 by Janet
Cost effective, easy to use and works really well.
12/07/21 by Ian
Spot on well done I will use you again Thanks
12/07/21 by Customer
Collections are all one day late.
12/07/21 by Customer
Use parcel monkey a lot never let us down
12/07/21 by orridge and orridge
I always have great service and prices from Parcel Monkey. My first choice for a mailing quote.
12/07/21 by Bimble
The recipient has told me the parcel has not been delivered
12/07/21 by Scott Mcgowan
Parcel Monkey still has a distance to go to be excellent. The forms are not able to cope with international phone numbers and have text fields that do not accommodate long names and addresses. The labels and forms generated produce some strange results that I have had to amend myself to make them sensible. Apart from that, I shall continue to use Parcel Monkey.
12/07/21 by Ken Trethewey
Used ParcelMonkey for a good while now - never let me down. Good range of options to choose from, and every booking I have placed has been picked up and delivered on time. Will continue to use them.
12/07/21 by David Jackson
Great service and no issues
12/07/21 by Customer
DO NOT USE THIS COMPANY Miss sold insurance...they never paid out to the full amount so a waste of money. Late collecting by 3 days (even though I paid for a next day service) and the package was delivered damaged. So it cost me more and got delivered late and damaged. When talking to them the response is a day behind and feels automated. DO NOT USE THIS COMPANY Dont believe all the 5 star review below, most of them are employees!
12/07/21 by Ir
Unexpected price increase. Started at 20"ish", finished paying 80. Be careful.
11/07/21 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
