We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,421 reviews.
Do not use them. 2 packages, both valuable did not get to their destination and no level of responsibility from Parcel Monkey. Ive literally lost 400 pounds in goods and delivery cost, with nothing but blaggy customer services from parcel monkey.
27/06/21 by ana
Excellent service - timely and safe delivery of consignment.
27/06/21 by Stephen McDermott
First class service, easy to use website, will definitely return again
27/06/21 by Ian Cowie
First time customer... straight forward process, collection arranged within a few minutes at a very competitive price... clear instructions on how to prepare my parcel and appreciated the advice to consider increasing insurance to cover the value of the contents... also clear advice on certain items which cannot be shipped... prompt collection, great communication throughout, parcel delivered safely quicker than projected - overall, a first class service - no hesitation in recommending.
27/06/21 by John Graham (West Mids)
Delivered promptly and safely. Very good service. Would use again.
27/06/21 by martin
I’ve rated Parcel Monkey before and my opinion hasn’t changed.
It’s really easy to book online and get a range of options for sending parcels. I’ve used their services several times and have always been impressed with the low cost, excellent service.
27/06/21 by Leslie Rogers
Supposed to take 3 days. Still not delivered 7 days later. Disappointed.
27/06/21 by MRS LINDA THOMPSON
Brilliant service, good price highly recommend
27/06/21 by ELEANOR FELLOWS
Great service.
27/06/21 by Customer
to much paperwork probably because of EU rules.
27/06/21 by BEN BURTON
Excellent service
27/06/21 by Deepak Mehan
Never lets me down 100%
27/06/21 by Jason Searle
Parcel was damaged in transit and then delivery driver claims he had made 3 attempts to deliver despite nothing showing on the camera doorbell and no cards left. I eventually had to track down the parcel for the recipient and send them to a local Post Office to pick it up, costing me taxi fare as goodwill gesture and defeating the object of having a door to door delivery.
27/06/21 by Douglas Ballard
I wouldnt even give one star! We selected one of their drop off points. Rushed urgent parcels down there (all correctly labelled and paid premium for a 24 hour service). 5 days later, no parcels delivered and were still sat at drop off shop (no one told us). We complained - they said they would be collected. Two days later, they were still there!!! We had to rush and get them and send Royal Mail who did deliver within 24 hours. What is more appalling is their customer service - we asked for a refund to keep getting the same message "your parcels have been collected and no refund is due". They were collected back by us. No apology, no attempt to repair a poor customer service experience. It cost us their delivery, further delivery costs to Royal Mail and 5 refunds on orders for unhappy customers to try and repair our company reputation. Avoid if you want a reliable tracking and delivery company and dont want damage to your business brand.
27/06/21 by Nicola Baird
Good prices and fast delivery to USA via Parcelforce. I would use them again
27/06/21 by Sally Reeve
Had to return items to supplier (4 large boxes). Parcel Monkey were fine, esp the customer service girls. Problem was with the prohibited items list. Took a while to find an acceptable description for self assembly (unassembled) garden furniture to beat the list!
26/06/21 by Brian Finlinson
Paid for next day delivery at £120 still waiting 9 days later. ****
26/06/21 by CHL
Good site to find the cheap parcel service .thank you
26/06/21 by Abuahmed
Unfortunately this was a terrible choice and my parcel didn’t reach where it was suppose to even after 2 weeks! Worse, have not even received a status on the parcel. I have used other courier services before which were very prompt and wish I had used them again. Never make the mistake again of using this ever again. No assistance or support at all.
26/06/21 by safiya
Great value with Parcel force! Was meant to take 6-8 days but arrived 14 days later which wasnt a problem as we werent in a rush but would highly recommend!
26/06/21 by K
DPD & parcel monkey are not equipped to send parcels into the EU. Neither understand the new brexit rules on import duties. Customer service is poor always answering a valid question with a question they never resolve a problem. DPD advised item being returned surprise surprise they can no longer find the parcel. Parcel monkey & DPD should be avoided use someone else instead.
26/06/21 by Paul Donnelly
Great service thanks
26/06/21 by peter tjw kent
Parcel was delivered on time, but then I got an email saying that I would be charged more because my carefully weighed and measured parcel was not 1.8kg but allegedly 15kg!! I did email PM to say this was impossible but no reply or refund. Beware!
26/06/21 by GA
Very convenient service!
26/06/21 by Customer
Not totally sure how this works, my guess is they take your order and sub contract to one of te major carriers. Problem is the tracking system does not really work. Three days in and it was still saying no information. Information started to appear on day 5 ( a day after it was supposed to be delivered!) Then a message saying it would be delivered in 4 days. But it was actually delivered on the following day!!
As a Service it was price competitive and the parcel got there, but as I say its a bit of a mystery delivery regarding a date.
26/06/21 by Mr Peter Dunnet
Thank you for the excellent service you provide at all disposal, grate and we will come back to you.
26/06/21 by Bridgettine Sisters
Great service, thank you. Driver was very kind.
26/06/21 by Shel
Followed all the guidelines set by PM and the carrier DPD. My parcel was returned to me two days after it had been collected asking for and IOR? PM and DPD were both very unhelpful and I have received no refund. Basically I paid for a parcel to spend a night at a depot somewhere in the UK before it was brought back to me!
26/06/21 by Customer
recommended service
26/06/21 by MR G
Excellent service
26/06/21 by Customer
Terrible customer service when something goes wrong. Lost my parcel but no compensation as company said theyd delivered. Told to take it up with parcel force who told me to take it up with parcel monkey. Also had lots of late collections when paid for 24 hour service but no reduction of price to even a 48 hour service. Ju
26/06/21 by June denney
Parcel Monkey, were excellent, from booking parcel to be collected in, through to delivery. On time and very pleasant driver. Will use again, thank you
25/06/21 by Nan Mcdonald
Excellent as always Highly recommended
25/06/21 by MARGARET OTWAY
Overall it was all nice and easy, but package did not arrive in time claimed. It took nearly double that.
25/06/21 by Customer
Excellent again
25/06/21 by DAVID MCCABE
Parcel wasnt collected when first booked and had to rebook for the following day for collection. When I went to rebook it wasnt clear on the site that the rebooking had been accepted. I then tried to book again (as I wasnt sure it it had worked) at which point the site sent a message that the booking was already made (so obviously it had accepted the first rebooking - just not indicated that it had done so).
25/06/21 by Big Al
The service was great but I didn’t get a notification of when the item was delivered
25/06/21 by Seema
Parcel Monkey is selling overseas expedited shipment service 3-5 days for £35.00. However, parcel arrives more than 3 weeks, no tracking for weeks. I had to fully compensate my customer. When I asked the same from parcel monkey they offer me 20% after more than 4 weeks of constantly chasing them for answers. They claim that the courier refuses compensation to them. This should not be my problem. I booked the service with parcel monkey. The courier would not even talk to me claiming that my contract is with parcel monkey and not with them. So, avoid parcel monkey as they only want your money. They do not care what happens to your goods and service reputation as a business. And if things go wrong they blame it on Covid and Brexit. Shame on you , PARCEL MONKEY UK
25/06/21 by MontyQ Ltd
The parcel was collected the day after I booked it as promised & it safely arrived on the other side of the world in the specified time. Very cost effective & efficient courier to use. Very happy.
25/06/21 by customer
My parcel was collected on time, the tracking was great. And I received it on time. Very good service
25/06/21 by Mrs Samantha Yildrim
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