We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,421 reviews.
Brilliant price and excellent service!! I have used several times now to send parcels to my daughter in Paris and I would highly recommend.
Easy to use and unbeatable price.
25/06/21 by Customer
Excellent service
25/06/21 by Mark
Their system seems to be deliberately set to generate postage labels under the weight requested, presumably to keep the quote price lower, this proves a problem later though as if weighed by the post office they reject overweight parcels.. If discovered later on route and its international a charge of around £60 can be levied.. I challenged them on this and they said the barcode would reflect the correct weight.. Took it to the post office, and guess what.. Rubbish.. The barcode reflected the weight on the label which was 6.89kg when I had booked 7.1kgs..this does not effect it much in the UK but my parcel was going to the USA
25/06/21 by Paul Potter
Straight forward, prices could be cheaper.
25/06/21 by Customer
Excellent service
25/06/21 by Silly willy
Everything has gone as planned.
25/06/21 by Pete Spencer
Parcel not collected as requested. Had to ring to enquire why. Picked up following day so paid extra for nothing. Suggest you book direct with carrier. Lot easier.
25/06/21 by Blod
Great find and will be using from now on.
25/06/21 by Mark
Great service
25/06/21 by Lindsey Edmondson
Superb service. Instant emails with print out address labels. I chose parcel force tracked 24. Yep! It arrived in less than 24 hours.
Good to gave a comparison price to choose from.
25/06/21 by Sandra
Very good, efficient. The man who came to pick it up was so helpful
25/06/21 by Customer
Well done 8 days to Australia
24/06/21 by Customer
Delighted with service. Quicker & cheaper than royal mail.
Cheaper than adding a suitcase to my luggage for flight, I just used Parcel Monkey instead.
24/06/21 by Lorraine
Brilliant service
24/06/21 by Customer
I used your Post Office Global Priority to Macau = it is lost
24/06/21 by Caroline Hulse
We sent an item using Parcel Monkey and during transit the item was damaged beyond repair. Attempting to claim has been a long winded and painful process and to be honest a joke! They are still refusing the give me the money to the value of the insurance which leads me to say they MISS-SOLD the insurance. No phone number to speak to someone so all correspondence is delayed by a few days...DOES NOT MAKE YOU FEEL VALUED AT ALL!!!!!!! AVOID THIS COMPANY AND USE SOMEONE ELSE
24/06/21 by richard bromley
Awful. Valuable mirror wrecked in transit. Insurance taken out. Claim refused. Refund refused.
24/06/21 by Mr Ian Knight
Easy to use, however I wish there is an option to speak to someone.
24/06/21 by Washy
My parcel was collected from my house and delivered to the destination in 5 days!! Amazing service!!!
24/06/21 by Jacky Jenkins
Great price, super easy to select suitable service and compare prices for different services
24/06/21 by Chris
Really good service supplying a range of options.
24/06/21 by Gillian McKenna
Excellent service from start to finish. Delivered on time and I could follow the parcels route at each step. Highly recommend Parcel Monkey!
24/06/21 by Heather McBrien
Easy online service, parcel delivered as expected. Plus trees planted, great!
24/06/21 by Marie
The worst !! Do not use them the service is **** and they do not help you ! I paid for 2-4days deliver ! Never received the item ! Tracking was never updated they kept giving me excuses and now helping ! Do not use them !
24/06/21 by Latoya gordon
Over the years I have praised PM on trust pilot but it is great until something goes wrong. My parcel to west Africa with Courier seems to be going to Australia. I have notified PM of this and yet its now 4 days not much has been done. Courier has held the parcel in Heathrow and awaiting instructions from Parcel Monkey but yet there is no progress. They lost a parcel for me in December due to their lack of communication with postal service and I feel this will end the same way. I have been contacting them daily but yet no effort has been made. The pricing might seem competitive but be very careful that should something go wrong you will have no support.
24/06/21 by Os
Easy clear website. Have sent 3 parcels recently using different carriers and all efficiently done. Will use again.
24/06/21 by STELLA HOLLIS
Excellent low cost service
24/06/21 by Customer
I’ve used parcel monkey often and every time they have delivered. Such a simple site to use, just using package dimensions and weight and it searches delivery companies for you and lists them by price. It must be a good interface because the delivery companies turn up and deliver as promised.
24/06/21 by Gordon
Unbale to verify information with DPD since Thursday 17.06.2021
23/06/21 by Marian
A1 perfect service
23/06/21 by Andrew Wylde
Parcel was collected and delivered as promised. No problems in the sorting of delivery etc
23/06/21 by STEPHEN PRICE
I have used Parcel Monkey a few times over last few weeks and found them reliable and easy to use. This company is my go to delivery portal. 5 Stars says it all really.
23/06/21 by Paul
good service
23/06/21 by ALAN SLY
I am very please to say that it was a fantastic service,
I will use this service again and again.
23/06/21 by Customer zafar
As usual Parcel Monkey was brilliant. Easy clear instructions print offs fast and clear. Drop at post office given a receipt. Arrived in Singapore in THREE days. Lightening quick thank you top class.
23/06/21 by DRB
Not sure parcel monkey are to blame but my parcel was not picked up from the location. No message or reason why. Although I was advised by Parcel Monkey customer service that I could rebook the pickup this was not possible as the person was away after the date it should have been collected. I was fortunate that they could drop the parcel at the post office. But this was days later than the date I need the contents of the parcel for.
23/06/21 by Mr Dave Forde
Brilliant, fast, and efficient service.
23/06/21 by ARAMIDE AKINNIYI
Many thanks, parcel arrived today safe and sound, another triumph for Parcel Monkey.
23/06/21 by Devenish Gallery, Enniskillen.
Quick and easy, with many flexible options. Im using it quiet often for big parcel and Im very happy with my choice!
23/06/21 by Customer
Very, very good service. The item left my home in Glasgow on the Thursday and arrived in New York on the Tuesday in perfect condition.
23/06/21 by John
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