We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,488 reviews.
Absolutely brilliant service at the most affordable cost, will surely be back, thank you so much.
24/09/10
No comment left by this customer.
24/09/10
You have always provided great prices and very timely customer service and as to the new 'web' colour scheme well 'far out'! Keep on truckin
24/09/10
Customer had to wait at home for 3 days for a 24h delivery. Tracking info now disappeared. Customer service did not chase up nor refund me.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
sent quite a few parcel with you & no trouble but recently one parcel was lost. claiming back money with lengh of questions asked is extreme
24/09/10
I like your prices and service. Pretty much faultless really
24/09/10
Although a problem with this order has developed, the help in resolving the issue has been excellent - thank you.
24/09/10
EXCELLENT JOB!! After reading some reviews I was very nervous, no need, collected 9am morning after, delivered following day before noon.
24/09/10
I did find it easier and quicker when you used the postcode input to the find address. Otherwise, as ever - very good.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Everything is good and easy to use, a user friendly quoting and buying option perfect
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Great service never let me down. though a note to the driver would be a good idea. for directions or pickup details
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Well satisfied.
24/09/10
Straight forward to use service and a very good price
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Booking system good - collection service good (drivers very pleasant) 1 claim for damage rejected- - in process of appealing to Head Office
24/09/10
I have had many non collection issues that have never been resolved to my satisfction. Customer Service is shockingly slow and inadequate
24/09/10
the service delivered by citylink is nothing short of outstanding
24/09/10
Reliable and efficient
24/09/10
Collected at time specified and delivered next day, what more can you ask for!! Best price on the web too
24/09/10
Thanks for your comments - we do indeed have the best prices you'll find!
No comment left by this customer.
24/09/10
Sometimes it would be helpful to have a phone number when the courier causes problems, otherwise I'm very pleased with your service.
24/09/10
great
24/09/10
No comment left by this customer.
24/09/10
Great service but a receipt upon collection of item would be good.
24/09/10
PROMPT COLLECTION AND DELIVERY EVEN AFTER HAVING TO RE BOOK IT AS I PUT THE WRONG COLLECTION ADDRESS ON THE FIRST TIME-GREAT SERVICE 5*
24/09/10
great online service
24/09/10
under the new system it is not easy to find 'my orders' to print invoice and shipping labels, site looks good
24/09/10
Thanks for the helpful feedback! We'll be updating the website later this week.
a phone number to contact customer sevice would help
24/09/10
hi yet again first class service the city link driver a credit to yous he even carrys all boxes for you i will contiue using you daily
24/09/10
