We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Escellent service so far no bad reviews.
10/09/21 by Satisfied customer
One of the worst companies I ever dealt with I sent 3 boxes with them and due to missing info it didnt clear customs so one box they returned and the other 2 I am running after them now for close to 2 month every time they answer something else and not getting my stuff back Sometimes the answer is just like Hello, As per the courier:- The parcel has been returned due to missing data so the parcel was unable to clear customs. We are sorry for the trouble caused. Kind regards, Belle I mean like trying to act stupid? or what just like ignoring that they never sent me back the 2 other boxes,
10/09/21 by y h
We are very happy with the service provided by Parcel Monkey. A good range of carriers both in the UK and overseas.
10/09/21 by Elizabeth Johnson
Excellent service can’t fault
10/09/21 by stephen hardy
Brilliant service. International Parcel arrived in 3 days and half the price of other services
10/09/21 by JPB
Punctual
Reasonable price
10/09/21 by Anonymous
Very easy to use and efficient
10/09/21 by mark taylor
The parcel was delivered to the US address on precisely the day predicted, and the service was excellent. Parcel monkey led us to the most economic and reliable service.
10/09/21 by Mr Munro
Charged £5 cancellation. Had to get parcel off same day when I took the parcel to the drop off point the label wouldn’t scan. Due to time constraints I had to cancel and use another courier.
10/09/21 by Adam Wakefield
Good service
10/09/21 by Sikandar hadi
Excellent thank you
09/09/21 by Janet C
Great price to return an unwanted order
09/09/21 by Helen Morton
Brilliant Service
09/09/21 by Steve Gray
Would give zero … sent item .paid insurance . Item was damaged .they won’t even give postage refund never mind honour insurance .I provided all details asked before I sent if I was sending correctly .it let me send and took money I sent all pictures and everything as asked then they said it was declined .have to seek legal advice .go with courier service direct and don’t use this go between .
09/09/21 by peter derry
Easy to use, great prices and simple process - highly recommend!
09/09/21 by Steve Archer
Quick reliable service.
09/09/21 by luc
Really bad customer service. Unhelpful, generic answers. They used to be great and really good value, but this has changed in the past couple of years. Particularly their customer service has deteriorated.
09/09/21 by Anna
Reliable, efficient and effective
09/09/21 by Mrs Pauline Covill
Another successful parcel delivery to my sister overseas. Website is easy to use and I would recommend.
Thank you again.
Jane
09/09/21 by Jane
Sadly lately prices are more expensive than other parcel consolidation companies online...
09/09/21 by R Watson
Sent parcel to France with their Global Priority PacelForce 3 day service. It supposed to be dlivered within 3 working days. After more than a week parcel is still not delivered. Contacted ParcelForce and have been told that parcel is Global Economy Service not Priority and it will take another few days longer to deliver. Parcel Monkey are misleading customers about the service they sell. Beware of these little cheaters! Will not use them again definitely.
09/09/21 by siwaxx
Great service
09/09/21 by MR G
Took insurance out, although they should pay out are refusing, do not use these theives, will rip you off, not even offering postage back.
09/09/21 by Customer
Easy service to use fast and efficient. Will definitely recommend
09/09/21 by Elizabeth Ann Dale
Easy and straightforward to use. Will definitely use in the future
09/09/21 by Customer
I sent a suitcase hoping it would arrive in 3-4 days. However, its still held back in customs (more than a week later). What am I supposed to do?
09/09/21 by Customer
2nd time using them and second time the courier has not picked up. Now is the courier to blame or can parcel monkey not book it right?
09/09/21 by Scott Thompson
Very satisfied, the whole process was simple and without trouble.
08/09/21 by Dave s
Timely delivery, user friendly website, highly recommend ????
08/09/21 by Mrs agnieszka Mika
Well priced service
08/09/21 by Gill Skepper
Speedy service. Great price
08/09/21 by Nick mabberley
Reliable
Very good customer service
Always res
08/09/21 by Happy customer
QUICK & EFFICIENT
08/09/21 by CAROLE STEWART
very helpfull and on time thank you
08/09/21 by Dhpg.
Excellent service. Package collected and delivered. Regular tracking updates. Have used many times, happy every time
08/09/21 by Caroline
Excellent service
08/09/21 by Tessy
Very prompt and efficient service with good communication throughout. Will definitely use again if the need arises.
08/09/21 by Sue Latham
Easy to follow instructions. Excellent service
08/09/21 by Customer
Simple step through process for identifying and arranging the shipment of a package from ???????? to ????????
08/09/21 by Ian Kendall
You were GREAT delivering parcel .
I have made mistakes which were corrected by you IN SUCCESSFUL ACTION
08/09/21 by MrWitol Falkowski.
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