We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,479 reviews.
Parcel reached well to the destination without any issues. Happy with the service.
22/08/21 by Friend of Ted
Excellent service. Items collected and refund received.
22/08/21 by Customer
No problems at all. Very efficient service delivered on time
22/08/21 by Ken Cooper
This is the third time I used your service, I was again very impressed with the efficiency and easiness of the whole process.
Would use again
22/08/21 by N. Barclay
Really bad experience this time, parcel arrived in france in 10 days. Things are gone mouldy.
22/08/21 by Customer
Was easy to use
21/08/21 by Customer
Booked through parcel monkey to send a parcel to USA. Was promised 3-4 working days delivery by using Global Priority, I think thats Parcelforces international delivery courier. Sent the parcel on 12th August with all customs forms filled in and attached in accessible see-through envelope as advised. Its now 21st August and the parcel is sat in New York, not moving, when it should have arrived in Minnesota by 18th August at the latest. Its the weekend now so Im guessing it wont resume its journey until Monday, so probably wont arrive until 24th August at the earliest. My recipient isnt happy and Im not either, as it was a birthday present for him and was sent in good time, his birthday being this weekend. Parcel Monkey is at fault here as much as the courier company. They claim to use "trusted couriers" but obviously these couriers are as unreliable as any other. The money I paid went to Parcel Monkey so the buck stops with them, despite whatever they may claim to the contrary. I wont use them for international delivery again.
21/08/21 by maxkane
I sent a parcel to France on 12 August and it has not arrived yet 9 days later, after checking the tracking.The parcel delivery was supposed to be between 3 and 5 days,
21/08/21 by P Vandevelde
quick,easy and good value
21/08/21 by R. Pickering
Once again fantastic service
21/08/21 by Mrs Sword
Really quick and easy, good breakdown of pricing. Seamless process from search to Post Office.
21/08/21 by Liz Wright
Excellent service, very good value and very easy to book my parcel with them. Cant fault them.
21/08/21 by Debbie Evans
Parcel collect on time l. Tracking service is good as well. Overall will do business again
21/08/21 by Mahammar
Well priced easy to use site would recommend
21/08/21 by cindy kantans
No confirmation of parcel pick up time Definitely not within 4-5 working days Took over a week once it goes into Europe it’s not traceable
21/08/21 by Customer
Parcel picked up a day late. Delivered fine with no issues
21/08/21 by Customer
Very easy to organise an international parcel,
Prints off all you need from your phone, very straightforward. Easy tracking,updated through the journey. Just hope the Indonesian part of the delivery works!!
21/08/21 by Paula Pickles
Do not recommend it is very nerve racking sending anything via Parcel Monkey as their online account wasnt working and delivery arrived 5 days late. Story in full below. After ordering Parcelforce Express 48 Large through Parcel Monkey I was asked to set up an account online. I did this straight away then the following day to see what updates I would get from Parcel Monkey I tried to log in to my account. The details I had used to set this up didnt work so I went through the standard steps of saying I had forgot my password expecting to get a link or information sent via email but it never came (it has been nearly 2 weeks since then). This didnt seem like a huge problem as I had the tracking link for Parcelforce. My parcel was collected on 10th August and as you would expect given the name, it should have been delivered by 12th August. It didnt arrive on 12th and was still at the depot according to the tracking link. I checked again on 13th August with the tracking link and it had moved back a stage where it was now apparently on route to the depot. I tried to access my Parcel Monkey account again to find out what was happening but couldnt as my details wouldnt work. I then set up a new account using my other email address and used their live chat functionality to talk to someone as they dont have an email address or phone number. Someone did get back to me but said they were waiting for Parcelforce to update them. I then called Parcelforce and they were more helpful than Parcel Monkey. My parcel did arrive on 16th August, 5 days late.
21/08/21 by Monika
delivered on time.....no problem
21/08/21 by Philip ashton
My parcel wasn’t delivered yet
20/08/21 by Ehsan Mirshafiee
Beyond excellent service.
Collected with a beautiful smilie face and parcel Refund received all within 48hours.
What’s not to love about Parcel Monkey!!!
20/08/21 by FAYE MILHAM
Ive used this service twice now to send stuff to Turkey.
Its been a really good experience -professional, efficient and such good value. I would recommend it to everyone.
20/08/21 by Ann Dobson
Very good and always get there in a few days.
20/08/21 by Customer
Absolutely useless company, they have zero customer service. Avoid them as they are very unreliable, they dont tell you why an item you scheduled failed to be picked up. Why even waste your time and money. IF you just want to compare prices, do that on their site then go directly to that courier. DO NOT USE THEM unless you dont care if items are picked up on time or not.
20/08/21 by Donald Draper
Fosse Way honey and mead products delivered quickly and efficiently on parcel force. Very good value
20/08/21 by CHRIS ATKINS
Booked a collection and shipment by DX Delivery via Parcel Monkey for almost £100. No time frame for collection provided and nobody showed up to collect my item. I tried calling DX and Parcel Monkey to find out what was going on, but you cant call PM and DX make it very hard to find a contact number that works. I called DX more than 10 times on different numbers, got through a few times and nobody could help. Had to start complaining on Twitter to try and get an answer. Its now been confirmed to me that DX wont be collecting my parcel and Im now trying to get a refund. Avoid this service!
20/08/21 by Joe
Our Response: Hello,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and your query has been moved to the claims department, they will get back to you shortly.
Kind regards,
Parcel Monkey Team
This site was recommended to me and now I know it exists I will be using it again. I had previously got a quote from an individual parcel delivery company, but the quote on here from the same company was less. Excellent offering.
20/08/21 by Linda
Ive been using DHL via Parcel Monkey a good number of times lately and get an excellent servoce at a good price
20/08/21 by Len_0onx
Quick and easy
20/08/21 by Maria
Exactly as promised
19/08/21 by William Hewitt
Fairly straight forward this time but customs form seems to have changed . Form was asking for Bexit codes for each item ( applicable to European countries)
Seemed to have caused confusion South African customs thought codes were for commercial invoice not personal use!
19/08/21 by Lyn Elsey
A straightforward operation which worked efficiently. Very impressed overall, and will undoubtedly use this service again if needed!
19/08/21 by Mr David Peters
Good price comparison. Easy to use.
19/08/21 by John
Never had a problem with Parcel monkey that’s why I continue to use them to deliver my expensive goods, unlike Hermes who left parcels uncollected for days on end. The website is simple to use & I can pay using PayPal, so it’s win, win all the way for me ????
19/08/21 by Tony Froude
Good service
19/08/21 by Customer
All Good!!!!!!
19/08/21 by Jonathan Rush
I STILL HAVENT RECIEVED MY PARCEL
19/08/21 by kathryn Townley
Never used them before but will defo use again.
A 28 kilo parcel less than £10, love it.
19/08/21 by Ken Mackenzie
Parcel delivered. Unfortunately booked as a "Next Working Day", but delivered on day 4. If I knew this, Id obviously book a cheaper service, Parcelmonkeys terms and conditions state "delays up to 5 working days"... Its quite frustrating as its not the first time it happened.
19/08/21 by RB
I attempted to use 2 other comparison shopping websites to find a shipping company but with both of these well known comparison shopping sites I run into red tape and was not able to move forward.
With parcelmonkey it was very simple and in no time at all my shipment was processed at a competitive price through a well known shipping company. I’ll always use parcel monkey.
19/08/21 by Robin
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