We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,131 reviews.
Really really bad service provided by this 3rd party company, who 1.dont have a phone number 2. They will not provide you any proof 3. Damaged my item 4. Want me to pay for it to be returned, please stay safe and stay away from this rubbish 3rd party company
26/07/21 by Shinavar Iqbal
Sent on Wednesday from Scotland and was in Australia and delivered by Sunday . Fantastic service
26/07/21 by Mrs Sword
I ordered Hermes 2+ service and it took 6 days+ for 2 items to be delivered. I know it was Hermes delivering the parcels; however, you sold the service to me.
26/07/21 by Angela
never use you again
26/07/21 by Customer
Ive sent a parcel to Spain, paid for a 3-4 days delivery, its one month and a half now, and hasnt been delivered yet.
26/07/21 by Customer
did exactly what it said on the tin , so to speak
25/07/21 by japanesetimetraveller
Highly recommend.
25/07/21 by Customer
Excellent service from start to finish
25/07/21 by ANDREA ROBINSON
Very easy to use and a good price . Will be back
25/07/21 by Trev Newcombe
Great service, half the price of post office and 100%more reliable than parcel 2go will definitely use again
25/07/21 by Lisa
Delivery was late one day
25/07/21 by Customer
Arrived early morning, driver very helpful as I had a large parcel
25/07/21 by Mrs Stock
Good service, very good price.
25/07/21 by M Naeem
When you follow the guidelines,which is very clear there are no problems.
Delivery promised in 3-4days.
Was delivered in 3 days with no damage to the parcel.
Used this service many times and will keep on using them.
Many thanks for your excellent service.
Malanie.
25/07/21 by Malanie
Just perfect. My much needed parcel was collected and delivered by Parcelforce within 24 hours without any faff or worry.
Thank you.
25/07/21 by Loulou
Another first class service
25/07/21 by CustomerAnn
Used PMUK before...all great so used again a few days ago.
I chose Parcelforce 48 and all went well & parcel got to my buyer safely in undamaged condition.
Will def use PMUK for my items sold.
24/07/21 by John DRAY
I sent a parcel on 12/07/21 which should’ve been delivered within 4 days. It is now 25/07/21 (13 days later) and parcel monkey are not able to tell me where the parcel is!!! Total disappointment!!!
24/07/21 by Mohammed Tariq
Very poor communication lack of information I had to contact them to find out there was a problem with the parcel which has still not been processed correctly I will be asking for my parcel to be returned and a full refund Not a serious company
24/07/21 by Customer
So glad I found parcel monkey!! Needed to find quickest way to get documents to Thailand - delivered in 4 days - great service
24/07/21 by Dawn
Good price , good choices, efficient communication
24/07/21 by Customer garry
I was struggling to find a reasonable price for sending a parcel to Germany and parcel monkey gave the right price and made the process easy well done keep it up
24/07/21 by Mr J Proniw
Great service for us.
24/07/21 by Customer
Very good. Totally recommended.
24/07/21 by That One Customer
Great service
24/07/21 by MR G
Easy site to navigate, simple instructions, good price, quick collection & delivery. Carried weight that some other curriers don’t. Bang on!
24/07/21 by Customer
Best service for parcel delivery to South Africa!!!
24/07/21 by AMANDA
Excellent service
23/07/21 by Roy Williams
good service and on time!
23/07/21 by Customer
My 1st choice for parcel sending .Great Efficient Service. Thank You
23/07/21 by kate
Consistently 5 Stars - excellent service, very clear email communication and tracking, reliable delivery, AND you get to plant trees ***** Highly recommended
23/07/21 by Miss Lois Cordelia
everything went perfectly as far as the parcel being picked up from our house. That was only last monday and it is going to Australia so we will see how it gets there
23/07/21 by Customer
Very bad service. I booked next day delivery on Wednesday but they dint collected my parcel next day. Now they are saying they will collect the parcel today and will deliver next working day, which is Monday. They have an option to upgrade it to same day service and deliver it on time, but they are not doing it even if its 100 percentage their mistake. Never expected they will do it for an important parcel like this which will cause huge financial loss for me. I should have booked my parcel direct from Royal mail or Courier or other companies.
23/07/21 by Sainu Abideen
Excellent service
23/07/21 by Ian
there no way to contact you, as I did not get delivery on time its was 5 days late. It was for 24hrs but arrived 204hrs later
23/07/21 by Customer
It was so simple
23/07/21 by John N
good saervice
23/07/21 by Customer
Offer cheap knock off version of service. Will not refund for late delivery, unless 5 WORKING DAYS late, even if you pay next day delivery. Refuse to acknowledge refund guarantee which is offered on the service I chose. Beware you cannot contact courier for claims as your contract is with parcel monkey and their “terms of service” deny you any claim for late delivery.
22/07/21 by Sue
These guys gave the best price with various postage options. Such a smooth and simple service. Definitely use again.
22/07/21 by Fozia Ahmed
Easy and better than going direct
22/07/21 by John Anderson
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