We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Kept to their word 48 delivery both drivers from point A to point B were very helpful
20/09/21 by Jon
Excellent service !
20/09/21 by Mr Allan Wright
As always very reliable
20/09/21 by D Norris
Delivery great. Integration to shopify is poor so requires some manual effort.
20/09/21 by Stefan Portland
Brilliant service and great price. My parcel was picked up from my home by a pleasant young man and was delivered next day hundreds of miles away.
20/09/21 by Ms North
Excellent as always
20/09/21 by Customer
Picked up promptly delivered within 24 hours and no damage fabulous
20/09/21 by Ceri
Fast and accurate delivery.
20/09/21 by Customer
An effective website for comparing & choosing a carrier.
20/09/21 by David Cook
The worst experience ever. Package not collected the first time, followed up, they told me I had to rebook. After saying I would escalate to management I was revoked in for another collection date. Once again, package was not picked up. Absolutely disgraceful and terrible support.
20/09/21 by Lucinda Kelly
Great service, good rates and mainly all delivered well on time.
20/09/21 by Alicia B.
Amazing service would just be nice to know a pick up time so not waiting around all day from 8/6 not knowing what time parcel is being collected
20/09/21 by Customer
Super efficient service. Useful help page if needed. Parcels arrived at their destination quickly and intact. Would definitely recommend and use again.
20/09/21 by Customer
Was suppose to be delivered by Friday 17th Sept but has still.not arrives yet (19th Sept) this is the 2nd time that timescales have not been met. Disappointing
19/09/21 by Clare
Perfect as usual
19/09/21 by CJW
My package did not leave the border and it was returned to me and a proper reason was not given and I still haven’t received a refund
19/09/21 by customer
Excellent service they are my GOTO provider now great prices top couriers drop off or collect from hone just perfect I sent 4 parcels recently all picked up on time all delivered in the tine frame and up to date tracking
19/09/21 by Garry
Well laid out website with ease of use parcel delivery time was excellent and in good condition
Just one comment for improvement please highlight the box that needs correction took me several goes to realise what I had not filled in correctly
19/09/21 by Patsy
Delivered so fast
19/09/21 by Customer
we didnt receive the parcel yet
19/09/21 by Egle
I posted my parcel to Germany on the Monday and it arrived all present and correct by Friday. - well within the 3-5 working days. “Did what it said on the can”.
Thank you
19/09/21 by Customer
Easy to use and a great app that gets you the best prices. I sent a parcel from the UK to the USA and it took just over 24 hours door to door
19/09/21 by Wayneewoo
I always use Parcel Monkey for sending my parcels - especially if they’re heavy, awkward &/or large as many courtiers offer limited services. Parcel Monkey always manages to find what I’m looking for and at very competitive prices.
I’d definitely use them again and recommend them to anyone.
19/09/21 by Mrs L A Ford
Found parcel monkey on internet search, having looked at other usual companies. Was SO impressed with the set up, choice, instructions and directions at a great price! Easy choice to go with parcel monkey.. will definitely use again ????????
19/09/21 by J Melbourne
BECARFUL! Iis this Illegal attempt to take money out Sent recliner chair with 48h parcelforce PM9727414 which didnt exceed size or weight, paid around £13 after a few days WITHOUT ANY NOTIFICATION Parcel Monkey limited illegally attamed to take out £52.60 on 6th August at 3:25pm from my account without informing me before. Now i REPORTED THIS TO FCA ORGANISATION FOR FRAUD ATTEMPT. Parcel monkey i would like you to reply to this review and explain publicly with proof that you notified me what this payment is for. Anybody who is experiencing the same situation please forward this to !!! monkeycase0(at)gmail.com !!! in order to add more for FCA as i believe that parcelmonkey should be reviewed by FCA. They tried to steal my money with any notification !
19/09/21 by Mark Valley
Excellent service!!! Will definitely use parcel monkey again.
19/09/21 by Sophie Tregoning
Easy to use and effortless. Highly recommended
19/09/21 by customer
Good service however I feel like u should give more updates on the package
18/09/21 by Customer
PM9848137 Hey guys, please could you deliver the parcel or send me a contact number for customs? Cheers
18/09/21 by Customer
Excellent service, but would have appreciated some idea of the carriers collection time instead of just waiting for them to arrive.
18/09/21 by J Smith
Excellent service, wouldn’t use any other..............
18/09/21 by Mr James Mitchell
Swift delivery of heavy parcel of books to Canada from UK. Tracking kept us informed all the way. Excellent service thank you.
18/09/21 by sheila archer
They did what I needed when others did not
18/09/21 by SUSAN SWABY
Fast service highly recommended
18/09/21 by Mr Gregory
This has been a good experience; everything happened exactly as promised.
The parcel was collected at the right time from the right place.
Tracking was in place.
The parcel arrived in good condition at the right place.
Many thanks.
18/09/21 by Customer
Excellent job!!!
18/09/21 by Customer
Works very well but check the small print of the compensation on offer. I dont tend to use it for the more valuable items.
18/09/21 by Ben Parish
Very pleased with service I received Thank you.
18/09/21 by Customer
Fantastic services
17/09/21 by Customer
I have used them several times and so far so good.
17/09/21 by Martin
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