We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Very straightforward and much cheaper than doing directly through Parcelforce
22/09/21 by Clare
1. Parcel monkey provide inaccurate information about collections. For example, the confirmation says the driver will bring a label, but then they say the driver will not bring a label 2. Parcel monkey do not have access to the timetables that logistics companies produce and therefore cannot provide a more accurate time window than between 8am and 6pm.
22/09/21 by sarahlascelles
Easy to use, fast and efficient. Reasonable price and got the delivery done quickly and tracked. Would use again.
22/09/21 by Michael
Well I never thought I would leave a negative for ParcelMonkey, considering I left them a 5 star review. But, a £900 item was obviously dropped by Parcelforce (of whom I booked and insured via parcelMonkey) Parcelmonkey initially kept me informed, but this claim has been dragging on for over 3 months, countless times I have had to resend them details and pictures, already previously sent. And now ParcelMonkey do not reply, they state we will reply within 3 hours if possible, well thats been several weeks now, stone cold dead. What can I do, as parcelMonkey will not offer details of Parcelforces head office so that I can deliver a small claims court paperwork, so do I sue Parcelmonkey. I think between the two of them this is disgusting behaviour and what a shame, as I loved ParcelMonkey. But they have lost me as a customer and I will be lodging a formal complaint via the Postal Ombudsman for deception and fraud.
22/09/21 by Mark
Happy with the service, the guy was on time, all went so smooth.
Thank you
22/09/21 by ioana berisha
The courier was right on time. Good service. No issues. Thanks
22/09/21 by Hussein Ali
Love this company! Amazballs service. - quick and easy to use and excellent prices
22/09/21 by Jane Gough
1st class service
22/09/21 by Alan Martin
Super easy to use, reasonable quotes and efficient service. Have used a few times now and never falters.
22/09/21 by Customer
Sent a package to the USA via Parcel Force Global Priority, cant fault either Parcel Monkey, PF or UK custom clearance however on entering the USA we are now 7 days waiting it to be delivered to its destination.
Fully understand that you have no control over USPS.
22/09/21 by Stephen Williams
My parcel was picked up not as per schedule - in fact it took days before the Courier picked up the parcel and delivered to destination.
22/09/21 by Customer
Excellent service, delivered from the UK to BC Canada in only four days!
22/09/21 by Susan Bailey
I have sent email asking why I had to pay an additional £65 for customs in Ireland when I completed all the relevant documentation you supplied. Still awaiting your response
22/09/21 by Aberdeen Quine
Exactly as they said????
22/09/21 by Ian Firth
Very easy to ship a large box to New Zealand and very competitively priced. Website was easy to use including filling out the customs form. Printing out mailing labels was easy and lots of information on how to apply. Collection was simplicity itself - we left it in the porch first thing in the morning and in an hour it had gone! Arrived in New Zealand in ten days in perfect condition. Would defintiely use again.
21/09/21 by Andrew
A very prompt reliable service, very pleased and would highly recommend.
21/09/21 by Mal
Excellent service
21/09/21 by Mr Rodgers
Parcel arrived in good condition. I just hadn’t realized they didn’t do Saturday pick ups.
21/09/21 by Gillian Charles
Good performance using Parcel Monkey / Parcelforce: 18 hours for a 22kg package going from NI to Essex, excellent....
21/09/21 by Dilys Evans
Good value, delivered on time. Will use again
21/09/21 by J w Tidey
Yet again, terrible, never again..
21/09/21 by customer
The procedure is even better than before. The dashboard is so clear you can see short updates without even tracking parcels via courier site. All issues are resolved the same day. Really happy with parcel monkey!
21/09/21 by Elllvee
Works fine and quite easy.
21/09/21 by tj
Impressed. Cheaper than going direct through Parcelforce and very fast.Reccomended.
21/09/21 by Jack Mitchell
Horrendous service. Parcel worth £170 Global Priority fully insured at the end of MAY. 4 months later and parcelmonkey are ignoring my messages. Considering legal action as a last resort
21/09/21 by Melissa
Always follow up unlike the post office and carriers. Excellent support
21/09/21 by William Morgan
Excellent service fast shipping to Australia and arrived in perfect condition. Many thanks parcel monkey!
21/09/21 by zoe bawtree
Very simple to use and a good way to compare cost against time for delivery. MB
21/09/21 by MB
Simple to use, good service from theur support function when I had a (rare) issue and the prices compare favourably.
21/09/21 by Mr Derek Lupton
????????. Very good
21/09/21 by Dan
Was very straightforward to arrange and pay for and competitively priced
21/09/21 by Fionnuala O'Leary
Very good, very easy to use.
21/09/21 by Nick Peake
Excellent service using ParcelMonkey. Very quick customer service whenever I’ve had an issue.
Would be nice to have some more options when using certain couriers such as DPD and being able to disable safe place, deliver to neighbor etc.
20/09/21 by Shad
Very good service
20/09/21 by Customer
Great service that is so really convenient and easy to use. Very competitive price too. Can recommend!
20/09/21 by Customer
Fantastic service pick up and drop off very good
20/09/21 by george
I love parcel monkey and it’s always my first choice when I’m posting something bigger than a letter. It finds the best deals and makes it so easy to get quotes, save quotes and shop around.
20/09/21 by Taryn
Easy to arrange and cost effective
20/09/21 by ROGER STEBBING
My fourth parcel to Paihia New Zealand In the past nine months. Door to door in a week. Excellent service at a competitive price.
20/09/21 by Bob
So far so good, used 3 times, all parcels delivered, some of the logistic companies are better than others, however, Parcel Monkey have been quick and easy to use :O)
20/09/21 by MILLENNIUM SUPP LTD
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