We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,419 reviews.
Nice and straightforward. The best compare site for finding the best price for sending parcels.
07/08/21 by philip parker
Cheap and easy, I also used live chat, staff member fully understood my issue and resolved it immediately. Definitely use them again
07/08/21 by Customer
Fast & reliable
07/08/21 by Yatt
Quick and easy to find price for sending oversized parcel. £12 cheaper than Parcel Force!
07/08/21 by anna m
Easy to use price comparison website
07/08/21 by Ezeedozit
The best courier parcel service ever, will always use Parcelmonkey com
07/08/21 by Customer
generally i get good service as far as delievery is concerned ,but when theres a problem ,customer service is rubbish they make little or no effort to help resolve problem all they do is make it your own problem ,not good
07/08/21 by pch classic and vintage parts
Excellent service
07/08/21 by customer
Excellent service would recommend them, good service.
07/08/21 by CustomerChristine
Nice easy cheap convenient way to send parcels, printing labels at home so super easy to just drop off a post office..
07/08/21 by Stuart Bogg
Courier did not collect on the day specified. Cancelled my order but I should have been offered compensation. Lost out on a major sale thanks to this blunder. 1st time using the site and of course now my last Will use DPD direct or Packlink instead
06/08/21 by Jack Clulow
Well, its been 3 weeks and still no parcels (shipped UK to France, supposedly in 3 days). Would never use again! Also, customs process is very confusing -- we shipped multiple boxes at once but could only print one custom label per item, so each box were supposed to have 3-4 full pieces of paper taped to them???
06/08/21 by DE
The only company I have used where goods arrive in one piece and on time, although I know its really Parcelforce who deliver.
06/08/21 by Oliver & Bird Wines
Really simple to use, book and pay for the service you needed. No hiccups. Quick and convenient.
06/08/21 by Melanie Alleyne
Good comparison site, giving excellent choices
06/08/21 by Mr John Charles
Great Customer Service
06/08/21 by Mr. C Brueton
Excellent service. Easy to use and great prices.
06/08/21 by Alan
We sent 10 tins of beeswax and 4 tins leaked!
06/08/21 by Mr Keng Tan
fantastic! as per usual
06/08/21 by Mr Jack Gross
From the UK to USA in 5 days ... a really important package designed to lift the spirits of someone important a few thousand miles away. Arrives in time and perfect condition
06/08/21 by Glen
Great price Great Service
06/08/21 by Mudassar Shafi Khan
All on time and efficient
06/08/21 by Customer
First class delivered on time no issues. Parcelmonkey simple to use
06/08/21 by colin kennedy
Got it there fast and safe.
06/08/21 by Dale
Great service thanks
05/08/21 by Lyn Elsey
Fantastic service. Great price, collected at our home on time almost to the minute with our chosen carrier (DHL) and delivered less than 24 hours later despite choosing the 48-hour option. If only Post Office could be as efficient.
05/08/21 by Gerard Donaghy
exactly the same service you get from the post office at half the price. I have used them a few times now with 0 problems.
05/08/21 by Rubert
Easy to do. Fast pick up and delivery. Thanks
05/08/21 by Marina Cooney
Booked day before, collected next day, job done, customer happy
05/08/21 by Customer
I’ve been using this company for a few years, they have never let me down! Items always arrived quickly to destination with no damage. Highly recommended! Thank you
05/08/21 by Deema
Parcel monkey said 2-3 days Parcel reached in 5 days… it’s not that bad… but I paid 50£ for the parcel to reach asap… but sadly it’s just all words!!!
05/08/21 by Abhilash Mukherjee
Box went up north and was there in know time very pleased
05/08/21 by Marilyn Hall
After using parcel monkey to send packages to our son & family abroad we now wouldn’t use anyone else. Fantastic service
05/08/21 by Mr & Mrs IG Frame
I get a competitive quote for parcel, can choose the best / cheapest supplier, rather like a standard comparison website, print the label at home and then drop at a convenient local place with virtually no queueing. I like using Parcel Monkey.
05/08/21 by RG
We used the online service, paid full rate for collection and delivery to ensure my parcel would reach client in time. We taken time off from work to ensure the parcel were collected safely. No person came to collect the parcel. Agent is unable to contact or track the driver. No support from customer service. Told to wait 3-5 for a refund (I don’t believe this will happen) DO NOT USE!! DO NOT USE!! Scam alert!!
05/08/21 by CA
Booked a pick up within minutes, really easy to use, did have a problem with downloading labels but straight on to live chat and sorted within minutes, competitive prices, can recommend and will use them again.
05/08/21 by Jennifer Windsor (emjom12345)
so far so good, Ive used Parcel Monkey a few times now, and its beginning to look like we have a winner..
05/08/21 by LukeH
Always great service offering great prices for sending parcels. Alway use Parcel Monkey never had a problem with there service. Have used them 8 times now to send to Canada.
04/08/21 by michelle murray
This was the first I had tried Parcel Monkey and I really could not have had a better experience. The choice was incredible and different prices for options. I selected Parcelforce service with collection from my home. Selected the day and by midday on the day the parcels were on their way. Four days later the money was in my bank for the returns from Amazon Super service all round
04/08/21 by Mr Melvyn Hubbard
Easy to arrange and drop off delivered in 24 hours
04/08/21 by Customer
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