We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
All good and on time
06/10/21 by Mrs Taylor
Brilliant service, so easy and so much cheaper than other delivery rates.
06/10/21 by Raif H.
Excellent service, easy website to use and competitive prices. Will definitely use again.
06/10/21 by MARTIN HAMBELTON
It was my first time using Parcel Monkey and I organised for my parcel to be collected and they just never showed up. I asked them what had happened and they said sorry and asked if i wanted to re-organise a collection. By this point, the parcel should have already arrived at the location. I decided to go ahead and re-organise collection and made it very clear that if there was any confusion that they would contact me on my phone number. Another day goes by and STILL NO COLLECTION and no phone call... I ended up getting a refund and there was no explanation as to what happened.
06/10/21 by anonymous
Used Parcel Monkey a couple of times now. It comes up with excellent prices using well known couriers like DHL and Parcel Force. Very easy to use and enter parcel details. Important option is to provide more than one parcel at a time so if you want to split the weight or something you can do so and the courier will take both at a low price. This will be my first choice for parcels not light enough to be covered by Royal Mail delivery.
06/10/21 by Vikram & Nita Dhawan
Trash support My second negative review of parcel monkey - i paid for a next day delivery and collection service - a week later im still waiting for my parcel to be collected. EVERY day support told me to wait until 18:00 (even when Courier told me it wouldnt be collected) im fed up - i have tried a different courier now but the support only offered a refund and wouldnt offer to cover the reamining costs of switching service even though they wasted over a week of my time.
06/10/21 by Diogo Moura
The delivery time was stated 3-4 days and it took 12.I know that parcelmonkey is just a services reseller but I expect a relative accuracy of information when it comes to delivery services
06/10/21 by CF
Sent 2 boxes to Australia, personal items of my sons, paid nearly £400 to send which I thought was a good price, but when arrived in Australia my son had to pay tax duty? $261 On personal used items and then they were sent to DHL warehouse in Sydney and they are asking for $290 for delivery to Macksville NSW, one he should not have to pay duty tax on his own stuff and two why extra cost from DHL that was never mentioned when using them, don’t get me wrong I’m not blaming them for what has happened in Australia but the amount that was paid to send them should have been enough
06/10/21 by Karen Smith
You are always wonderful. The only glitch we have is sometimes the "post office" at the other end will not release our parcel to the recipient without them giving a "tracking number" which we dont have. This is resolved by us e-mailing our courier who provides said number. It is just a little inconvenient and involves someone making two trips to the post office.
06/10/21 by Rachel
I needed to send a precious package of handmade curtains to a client. After looking at various options I discovered Parcel Monkey: easy to find price options and add insurance at a reasonable cost. The parcel was picked up one day and delivered the next, my client was delighted and so was I. I will definitely use again as a much more efficient use of my time instead of me doing all the collecting and delivering!
06/10/21 by Claire Tull
Very straightforward process, and accurate delivery time estimation
06/10/21 by Janet
Great service
06/10/21 by MR G
Very content. The entire process was clearly designed and easy to navigate. `i would happy to use Parcel Monkey again and recommend it to others.
05/10/21 by Kate and David
Great door to door service would use again
05/10/21 by Customer
Express delivery paid for and still no parcel after 7 days
05/10/21 by Customer
No good customer relations, but a good delivery service.
05/10/21 by Customer
Needed a parcel collected from the other end of the country for an eBay item. The price was the cheapest, it was collected on time and delivered very quickly. I can’t grumble !
05/10/21 by Steve harrison
Well organised collection and delivery. Cant expect better.
05/10/21 by Neil P.
Simple, Easy, Pain free
05/10/21 by EBM
Easy and quick
05/10/21 by john lewis
Worst experience ever Worst experience ever! They took my money. Then called me to ask for more money, but couldnt explain where the previous fund had gone. It’s not good to invest there. Thankfully found "quickchargeback com" for refund and now I’m at peace to have payments.
05/10/21 by William S
Absolutely great service.
Shall use again.
05/10/21 by Keith guthrie
Easy to organise. Quick and timely delivery. Reasonable price. I wasn’t notified of the collection by the company but I was able to track the parcel.
05/10/21 by Customer
Great prices easy to use
05/10/21 by Customer
This company is scam. They delivered the parcels to someone else house and now than they want you pay for parcel again to send it to sender. And the guy on chat MR ZAK doesn’t seem to understand English at all. Or seems like it’s robot who is tying same reply back and forward. Complete scam company never use this company.
05/10/21 by suhel patel
Very easy - they helped me find the cheapest price (was actually cheaper than going direct to the delivery company) and was great that I could track the parcel from the same account. Will definitely use them again.
05/10/21 by Customer
Parcel collected and delivered as booked.
05/10/21 by Julie-Anne Cooke
Did exactly what it said it would do!
05/10/21 by Customer
Easy to use, straightforward instructions and parcel force delivered my very large parcel on time and in great condition. Would use again for posting large/heavy items.
04/10/21 by Heather
Very easy. Big heavy box collected from my work on time and reached its destination despite the fuel problems. Great price. Recommend.
04/10/21 by Laundry Lady
I used parcel monkey to send a parcel to Cambodia. They subcontracted to DHL. The parcel monkey documentation was easier to fill in and the app was more reliable than DHLs own.
The parcel was picked up on Tuesday and delivered on Friday which was pretty good although it was expensive - about £90.
04/10/21 by Andrew Field
Easy to use and great way to see all your options. Would definitely recommend.
04/10/21 by Emma Owen
The service was great. Staffs are very kind. We sent four large boxes to Turkey. For the first delivery, we sent two boxes. They picked the boxes up from our flat and delivered directly to the address in Turkey. The delivery took 9 days. Everything went well. For the second delivery, we sent two more boxes. The delivery was shorter than the first one. It took 3 days :) There was no problem at all. I definitely recommend people who want to send big amount of packages to abroad.
04/10/21 by Nech
Good efficient service,My first choice when sending a parcel
04/10/21 by kate
Service to France that was supposed to take a few days is still not delivered after weeks!
04/10/21 by Samuel
I found this service very easy to use, and great prices
04/10/21 by Marcelle Bethelmy
Good service
04/10/21 by Customer
Well done, it was an urgent parcel and was delivered on time.
04/10/21 by Kim Cox
I used the DPD service and I cannot sing their praises enough, very customer friendly let you know exactly when they will collect/deliver with an hour time slot. The staff are also courteous and friendly at DPD.
First time I used Parcel Monkey, I booked a Parcel Force service, which was very poor, they didnt collect the parcel on the day they should have and in the end my parcel was 3 days late arriving at my client- despite paying for a next day delivery!
04/10/21 by Mrs Michelle McArthur
I think you need to help customer to send parcels to Germany we were hit with a €65 customs charge that we had no idea about.
04/10/21 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
