We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Great European price
09/10/21 by Rajat
Reasonable prices and easy to do, many thanks
09/10/21 by Customer
I was very worried about how to return two large packages but found Parcel Monkey site helpful and very good value. And because it’s run by Royal Mail I felt the packages would be handled safely.
09/10/21 by Mary Skelton
Great service
08/10/21 by Paul Baines
All good,great service as usual.Many thanks
08/10/21 by kate
Good service
08/10/21 by Customer
Very good, thank you.
08/10/21 by Holly.
All good and simple to use.
08/10/21 by Colin Clarkson
Used quite a lot always get a brilliant service
08/10/21 by Customer
Booking is quick and easy
08/10/21 by Customer
Our parcel got picked up today finally, after sitting in our office for over a week having been booked on a 48hr, Finally picked up today after I contacted them again.
08/10/21 by Customer
Very reliable service. Have used Parcel Monkey several times
08/10/21 by Ken Moist
Unlike some other Parcel comparison websites Parcel Monkey does exactly what you expect them to do. Easy booking process, fair and equitable pricing and the parcel reaches its final destination in good order.
08/10/21 by Mr Fouad Hassan
very efficient from start to finish very happy with smooth process
08/10/21 by gedd jerome
Parcel still hasnt been received.... No update for the last 10days...
08/10/21 by RAHMON
Fosse Way Honey products shipped quickly and efficiently. Great value too.
08/10/21 by CHRIS ATKINS
Do yourself a favour – AVOID !!!! this company if you can help it, find someone else. When we tried to make a claim for the damaged parcel, they did everything they could to avoid paying out. You can’t speak with anyone, they only communicate by email. AVOID AT ALL COSTS
08/10/21 by Tim
Arrived safe and fast! Great service!
08/10/21 by Customer
No hassle, easy to use website. Well impressed with Parcelmonkey, will defo use them again.
07/10/21 by MEGAN SMITH
Absolutely no problem ???? pickup and delivery ???? on time and parcel in perfect condition thank you
07/10/21 by paul redmond
Very good service easy to use
Great prices
Thank you
07/10/21 by Customer
Excellent service all round from the easy to arrange return to pick up of parcel and cost. Quick and efficient and friendly driver.
07/10/21 by ELAINE
As always, super reliable !!
07/10/21 by Customer Nice old cases.
Paid for a Saturday delivery, parcel hasn’t been delivered on a Saturday as it went to the wrong depot
07/10/21 by Customer
5 star service as always.
07/10/21 by Customer
Very efficient and delivered on time as promised
07/10/21 by Ms Bernice Cordier
Parcel not collected on the date stated, was going via DX. Customer service were great, rebooked it for the next day. It was collected, the driver explained that these are difficult times, and they were a driver down on that route, and it was posted asuch on the website. It wasnt. He stuck a bright pink label on it, took photos, and off it went. I wasnt asked for a signature or given a receipt. So I went on line to track it.. It says on the tracking log, 1707 parcel collected then on the next line, 1708 collection missed with a note underneath saying, "Please reschudule by calling............". I contacted both Parcel Monkey and DX the next day, today.. 07/10/21... who are looking into it, the only thing we can agree on so far is yes the driver marked it collection missed, and mysteriously the parcel collected has now vanished from my tracking log. So My parcel is now gone.. in van... with parcel missed being the perfect excuse for any recourse to be dealt with. It could vanish into thin air... I am currently expecting a call from customer support. This was 5 hours ago. I may now have to write off losing an expensive return due to their incompetence. Customer service are helpful.. but only with promises to help.. There are no phone lines to call.. only chat and e-mail. Time to put in a formal complaint..
07/10/21 by TERESA
Happy with the service, package got to the destination on time and in one piece. Website easy to navigate and would use again.
07/10/21 by Customer
Super easy to use, and the rates were much less expensive than other sites. Will continue to use in the future.
07/10/21 by Evoke Candle Co
When sending goods to Eire, you cannot input the EORI number which you have to do for customs
07/10/21 by A Leigh
Not the cheapest, but as the title says...
07/10/21 by Michael
24 hour service arrived 48 hours later but did arrive safely. Satisfied really.
07/10/21 by William Horner
Sending parcel to our son in Germany.Parcel Monkey made the process easy and hassle free with their helpful resources.Had previously tried other companies and became very frustrated with the time taken up with finding codes etc.Would definitely use them again.
07/10/21 by Alasdair Macdonald
Package wasn’t collected 3 days in a row even though it was rescheduled twice. Stopped myself from going out all three days as no collection time was given, only for no collection to take place. Wasted 3 days Collection of the parcel you paid for isn’t “guaranteed” apparently according to customer service Got nothing in return for my troubles
07/10/21 by Customer
Excellent courier company
Cheap prices, quick delivery, easy to book
07/10/21 by Customer
My 4.5kg Parcel was stopped and held saying it weighs 7KG ! IT DID NOT WEIGH 7kg! I checked with DPD (the carriers) and they confirmed parcel was actually underweight according to DPD hub scans! Parcel was never delivered, nor returned to me, waiting 2 weeks. No way to contact Parcel Monkey they just transfer you to DPD who dont know where my parcel is!! UNFAIR!! Can Parcel monkey please advice??
06/10/21 by yoel friedman
Every time I book a parcel i get bombarded with emails asking for reviews
06/10/21 by Mike Oxmall
Great service ???? ????
06/10/21 by Ann Jones
Great service, easy to use and great value for money.
06/10/21 by Cheryl Hartley
I used Parcel Monkey because it was convenient to find the cheapest rate to send a fairly heavy package. After I had signed up with the site and organised the collection I thought I would read some reviews of Parcel Monkey and to my surprise there were some less than complementary reviews but actually I found the service to be reliable on times of pick up and delivery and my package was delivered safe and sound by DHL. So I would recommend Parcel Monkey from my experience and probably it was the actual courier companies that were at fault and not Parcel Monkey because their business is simply to find the best deal, which they did.
06/10/21 by Tim G
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