We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Offers good prices, including Royal Mail parcel force drop-off for parcels to EU countries.
30/09/21 by Richard, Stevenage
no hassle and good value. Thank you
30/09/21 by Rubert
Nice and easy
30/09/21 by Customer
I still dont know where my parcel is
30/09/21 by Customer
great service
30/09/21 by MR G
Prompt service
30/09/21 by Sandra T
Booked with PM for parcel to be returned to ShuCentre. Paid £7.90 for postage & VAT & found out it was being picked up by Courier? Next day Courier man came, very pleasant & he checked details on my parcel (as could not print off return labels) & said they were fine & took my parcel away. The next day I got msg from Courier to say my parcel would be delivered very late afternoon TO ME! All labels etc were return postage etc to ShuCentre. I did put my sender address as from in small print. I spent most of the day wasting time trying to get a message to Courier that parcel was for Shucentre & not ME! No answer to abt 6 phone calls to Courier & still showing tracking to me but finally got msg from Courier saying it had been delivered to ShuCent, so what was that all about. I wasted whole day on Courier error & why was tracking showing it on its way back to me????? Poor rating given & cost me £7.90 for the privilege!!!
30/09/21 by Pammy
Easy to set up and print labels, good price, fast delivery
29/09/21 by Dorothy Manuyama
I have used Parcel Monkey UK at least for 2 years now. I have to say they are excellent. They have dealt with all my queries quickly and when things have gone wrong they have issued refunds and have chased things up quickly.
There are a lot of parcel delivery companies out there and I am sure they are good too. however if undecided give this company a go. They never let you down and deliver on time. Great Service.
29/09/21 by Luis Perez
my package has not yet reached its destination. I am very disappointed with your services.
29/09/21 by Costel N
Great job Parvel Monkey!
29/09/21 by chris
Found the process very easy and a good price but could’ve been even better if I’d had notification when my parcel was going to be picked up.
29/09/21 by Susan Cook
Had to post a guitar amp and 2 speaker cabinets across the country. Quote from Parcelforce direct was basically double what Parcel Monkey quoted for exactly the same service, even down to dropping it at the same post office to be collected by the same Parcelforce van! Arrived bang on time and all present and correct. Will be using again.
29/09/21 by Andy
Made me fill in all the details only to tell me when submitting the form that they do not deliver to that postcode.
29/09/21 by Benjamin
It was very easy to book a collection and have it collected the following day.
very pleased with the service.
29/09/21 by Webster
Great website, easy to use. Useful when you dont have a printer to hand and you need to search providers where you can print the label in store. Highly recommend and very easy to use. Also useful when parcel monkey send you the tracking link so you can send this on to your recipient and they can track.
29/09/21 by Natalie
Very good easy
29/09/21 by Customer
As always this job was completed without a hitch
29/09/21 by Cleve McCollinCustomer
The service I received was impeccable from Parcel Monkey UK. I sent 4 separate parcels to different parts of the USA and I was on a tight timescale to get the tshirts to four women for a conference at the weekend. They all received them and we are very grateful it made my day.
29/09/21 by Deborah Crompton
I bought postage to Russia with Courier and it was supposed to be picked up on Monday I took all day off and guess what they never turned up and it turned up on Tuesday afternoon so I lost 1 and a half days pay and iv no way of getting the money back so would not recommend parcel monkey
29/09/21 by Mr Antony Hardie
Its a bit presumptuous to ask me to rate your service when one of the prices has not even arrived yet... so for starters, you did not come close to meeting the 3-4 day delivery assurance you promoted. Ask me again when my package has arrived at its destination safely. Also, I was going to use your service again, but it rejected my email as invalid. The same email address I used to set up a now non-existant account with you. When I tried to get a quote before you rejected my attempt it was 31£. When I tried again it was 45£. So I gave up... especially after I was seeing that my second parcel was not delivered in any timely matter. I gave you 2 stars because at least you got the pick-up right.
29/09/21 by Robert Hawkins
I packed two dishes safely with bubble wrap, paper and tissue paper to be shipped to Edinburgh. On each side of the box I put a fragile warning and both dishes arrived smashed.
28/09/21 by Freya Spencer
Very reliable service. They always have more options, reasonable price. They respond emails quickly, but has no customer service phone number.
Recommend website!
28/09/21 by Regular parcelmonkey user
Excellent way to find out cheapest delivery company
28/09/21 by Ms MG
Booked a small package to be collected and sent to Australia. Birthday cards for my daughter. 10 days later its still not there and it was her birthday today. Not impressed.
28/09/21 by customer
Perfect. On time.
28/09/21 by Kate McIntyre
Delivered as per my request. Thanks parcel monkey
28/09/21 by Susan Brown
Dire service, DO NOT use Parcel Monkey. You are better of dealing direct with the reputable couriers. I paid for next day delivery service, the parcel was collected by Parcel Monkey did not provide the delivery address of the parcel to the courier company, so the parcel was redirected to a storage warehouse in London and sat there for days, until finally I was able to contact the courier directly and get them to deliver the parcel, 7 days AFTER it was to be delivered. The parcel did not arrive on the day it was meant that parcel monkey confirmed it would, and twice on further occasions it did not arrive, on the 4th attempt it was finally delivered. Dont even try to get a refund back from Parcel Monkey, one of their automated customer service monkeys will just keep repeating the following. Essentially parcel monkey take NO responsibility for the safe delivery of your parcel in the time frames you sign up for when you use their website. I hope this review helps customers, I have never left a review before but the service was so bad with parcel monkey that I was compelled to. Please see terms 2.6 - compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is a valid evidence of 5 working days from the date the goods were scheduled to be delivered on.
28/09/21 by Annoyed customer
Delivered on time
28/09/21 by Customer
Tax on gift to Sweden- I sent masks to my mother and her husband in Sweden, and despite the label describing the goods as gifts, and the value of the goods being below the threshold, the goods were not released from customs until my mother paid extra tax on them. Perhaps the problem was that I did not gift wrap the items separately. If this was the problem, please could you advise your customers as part of the parcel monkey service, of the packaging rules for gifts to Europe.
28/09/21 by Helga Irvine
good value and on time
28/09/21 by Bruce Harlow
Good prices, delivered when said it would be and able to track online.
28/09/21 by Samantha Newton
Avoid......
28/09/21 by A Guy Hamilton
Good service to find the best parcel service
28/09/21 by Customer
Stay away !!!! Stay away!!!!! from this company they will steal your money, first they take your parcel,after two days they will return it back to you saying you have not completed the document and no money refund,they have done it 2 times with me and my friend too
28/09/21 by Mohammed Abdullah
I needed a fast efficient service to get my SCUBA Dry suit to the supplier for modifications. Parcel Monkey had a reasonable price for the service so I tried them. The parcel was collected on time as expected and arrived the following day at the destination. Feedback on the status of the delivery was provided throughout. An excellent service at a reasonable price.
28/09/21 by Mr Hill
All options in one place.
28/09/21 by Customer
Failed to get my parcel to the destination as the customs documents they provided were incorrect and then refused to give me any refund. I still dont have the item back and its been nearly 2 months. £200 down the drain
28/09/21 by Adam Baxter
Ten days after mailing my package Parcel Monkey automatically took an extra £6.89 from my credit card in addition to the original £42.19 which I had already paid because they stated the actual weight was 3.20kg and was 0.60kg over the declared weight of 2.60kg which had been weighed officially by the Post Office. In hindsight, I’d have been better off sending it via Royal Mail. Next time, I’ll be looking for an alternative company, not using Parcel Monkey. Shocked that they can just take extra money using my credit card.
28/09/21 by Rochowski
Good service, only small issue is the delay between registering and their confirmation of acceptance by supplier.
28/09/21 by Malcolm Bates
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