We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Very quick. Excellent service from courier who picked parcel up. Parcels arrived safely
27/12/24 by Mandie Harker
Best price around. My go to courier. Never an issue.
26/12/24 by Russell bray
Item arrived at its destination badly damaged despite being robustly packaged. It was a custom built/designed item and so will take time to replicate if it is even possible to replace it.
26/12/24 by S Reid
The package was delivered on time, and it was easy to post.
26/12/24 by Ewa
Would highly recommend. Collection from UK Thursday and delivered to US Monday, on time.
26/12/24 by Customer
Service was great from parcelmonkey, customs in Italy is a different story. They charged receiver almost half the content value, 100% not couriers fault but sadly preventative of sending presents that way in future. Daylight robbery.
26/12/24 by Janet Barlow
I have sent family Christmas gifts over to the USA from the UK. I have booked through Parcel Monkey for at least two or three years now. The service (viaUPS) , particularly the speed of delivery has been remarkable. Very highly recommended and I certainly will not be looking elsewhere.
26/12/24 by john hopkins
My parcel was returned. Its unclear to me why. I was not informed and i lost a costumer because of it.
26/12/24 by Customer
Parcels collected and delivered within 48 hours. Collection driver was polite, professional, helpful and friendly. Parcels delivered undamaged. Easy to book collection and delivery online. First time Ive used this service and was impressed with how easy it was to use the online system
26/12/24 by Gill Pearce
Very quick, collection and delivery, have used before and will use again
26/12/24 by donna Calf
Simple to use website, easy drop off and the receiver was kept advised at all times.
26/12/24 by Brian Bromley
parcel delivery NOT attempted, no card left, lied about asking for new delivery date,hopefully parcel will be delivered this week
26/12/24 by neil
Easy process. Price ok. ????
26/12/24 by Andrew MacDonald
Just as they said it would be
26/12/24 by Rob Neal
Parcel was ment to be collected on Friday 20th now the 26 th absolutely useless
26/12/24 by Customer
The driver collecting my parcel was friendly and helpful. I was able to track my parcels progress right through to Sweden. Unfortunately the recipients telephone no and email address werent made available to the Swedish office of UPS and so they were unable to contact my son to advise him there was a parcel to collect. Fortunately I rang my son with the tracking no. He was then able to ring them, pay the duty, and arrange delivery. They wont receive their gifts till after Christmas but this is due to the problem in Sweden and I feel UPS did a quick delivery service. Fingers crossed the items are undamaged when they do receive them.
26/12/24 by Teresa Heads
First time I had ever heard of Parcel Monkey, searching for a way to send something from UK to Canada, during the Canadian postal strike. All went perfectly. Easy to track the parcel. And the parcel arrived very quickly, sooner than I hope. Photo of it sitting on the doorstep very comforting.
26/12/24 by Terence
I paid for 24h service with Parcelforce to take a parcel from NI to England. I left it at the Post Office on Thursday but didn’t get there til the Tuesday. That meant our Christmas secret Santa plans were ruined because my sister was not at home at Christmas and left before the parcel arrived. Unacceptable service!
26/12/24 by JB
The actual pick up and delivery was excellent. As a first time user the completing out of the delivery form was a nightmare to get my head round it. I had never come across the 3 words before, getting the Amazon email address and Amazon address in was difficult infact it was a total pain, if I was to send another parcel back and I will use Parcel monkey again, I will have a much better understanding of it and I wont get frustrated and angry at it. The delivery was quick and much cheaper then going direct to the companies.
26/12/24 by Mike vessey
My parcel was picked up on the day they said. Tracking was going well until it got yo the international hub on 19/12/24, tracking has failed to update since then. Im then asked to a review but I cannot give an honest review as I have no clue where in the world my parcel is as it definitely has not been delivered....yet ????
26/12/24 by Lynn-ann
I would definitely use again. I managed to get a parcel to the Netherlands, through Customs and to its destination quicker than another parcel using the Post office that went to Northern Ireland which will not now arrive until 28th December
26/12/24 by Christine Jackson
Great service at a great price
26/12/24 by Steve Cosgrave
They did exactly as I wished 3 days before Christmas which is their busiest time and it just wasn’t a problem so fair play to them DHL I salute you.
Thanks
26/12/24 by Paul Drake
Brilliant service! My parcel was delivered to Canada in a few day at Christmas time too!! Thanks ☺️
26/12/24 by Mrs Karen Rattigan
Best choice of shipping rates from the UK to the US & UK to Australia. As a small wallpaper business I have struggled to find a well priced freight company. I wouldnt be able to ship from the UK to the US without Parcel Monkey. The selection of carriers & rates allows me to choose the most appropriate service at the best real time price allowing me to offer my clients a competitive price.
26/12/24 by Tamara Schneider
Great price and very speedy delivery.
26/12/24 by Sandra
No parcel b No parcel has arrived at the destination. Tracking.shows that the parcel has been received when it arrived at the drop off point, and by all accounts it sounds as though it hasnt even been collected from there. very disappointed as this is Christmas day and the parcel was left in last week. I will be following this up very soon. You gave no indication that it would not arrive in time for Christmas. H.M Webb
26/12/24 by TG Webb
PERFECT EVERYTHING, THE ITEM CAME IN PERFECT CONDITION, DELIVERY WAS GREAT AS IT WAS QUITE A LARGE PARCEL WHICH COURIER CARRIED INTO HOUSE. HE WAS VERY POLITE WILL DEFIANTLY BOOK DELIVERIES FROM THEM AGAIN, MANY THANKS
25/12/24 by Mr Craig Broadhead
Easy to use, good value when sending a parcel to France, customs declaration paperwork and labels easy to prepare using parcel monkey. E=Would use again.
25/12/24 by K.M.M
Had a luggage that was to delivered ti a london address.
I was advised to use parcel monkey and I got a quote that was low and the item was promptly delivered after making payment.
25/12/24 by Edward Lancaster-okoro
Really easy to set up, track and confirm delivery. Perfect for Ebay selling!
25/12/24 by Dave Smith
Used Parcelmonkey numerous times and never had an issue as yet.
25/12/24 by Darren Breeze
Good for 1 parcel no problems
25/12/24 by delsie
Terrible... I booked a service with them and paid. They cancelled without any reason. When I asked for a reason, they ignored me. I was then given a time limit to accept the refund that they shouldve sent automatically. I was not informed of the need to accept the refund and only discovered it as I was following up. Their offer of a discount on future bookings comes across as sneaky as the subscription part is in small print. In general I dont like the way they operate and wont be coming back.
25/12/24 by Jason. H
Many thanks
25/12/24 by Malcolm
Third time I have used Parcel Monkey, good price, agreed Delivery time to the U.S.A. Will use them again
25/12/24 by Graham South Shields
Great price and tracking app. Highly recommend
24/12/24 by Mrs B Ashton
My parcel.still hasnt been delivered despite paying for a 48 hrs service
24/12/24 by Customer
Relatively easy to book, good tracking and swift delivery, even at this time of year!
24/12/24 by Annette
Being able to drop off locally and having the required export forms
24/12/24 by Hamlyn Terry
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