We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,210 reviews.
I had an issue which they dealt with swiftly on my behalf,resolved
25/12/25 by customer
Great service , quick and easy to use. Parcel arrived in Australia in 6 days .
25/12/25 by customer
Worst possible company ever.
25/12/25 by Mark Harrison
Parcel Monkey is always reliable. The web site is easy to navigate and because of their pull with their actual service /delivery providers the packages always arrive on the days specified. I recommend this company.
24/12/25 by John Prendiville
Parcel took longer with ups then you advertised
24/12/25 by Customer
Great thank you
24/12/25 by Steph
Great thank you
24/12/25 by Steph
parcel did not arrive yet few days after the expected date of delivery
24/12/25 by NAGIUB
The parcel was picked up at the time stated and, though it took more than the 5 days, it was over a weekend and has arrived today in time for Christmas. The worst bit is filling in the customs declaration though that has become easier over that password or three years.
24/12/25 by Nosytheticsplease
Posted a parcel to Hungary via parcel monkey with the carrier quoting 3-5 days. This was taken to the collection point on the 12th December from the UK & the parcel is still no where to be seen! What’s the point in specifically stating the delivery time when that’s not the case! Extremely disappointed!
24/12/25 by FD
Mafe Cruz was very efficient in handling my query.. thank you!
24/12/25 by Em
Collection and delivery first class
24/12/25 by Kevin Greensmith
Paid and no one turned up. Still waiting and no way of calling. Fuming!
24/12/25 by Joanne Jarrett
Never heard of this company before but I am glad I did. Good choice, quick and easy. Will certainly be using them again.
24/12/25 by Stephanie Mcpherson
Efficient system, I liked the way it gave me all the options. No unnecessary emails, I was able to track the parcel from the one confirmation email. Perhaps one improvement would be if they could give an indication of the expected day of delivery.
24/12/25 by Carol
It was simple and convenient and very reasonable.
24/12/25 by Paul Wright
Excellent process. Cost effective and delivered in Excellent time.
24/12/25 by purpleronnies3
Unlike Parcel Compare, who ensured my parcel to my daughter was appropriately labelled as a personal gift and under the threshold for duty. Parcel monkey didn’t do this and I ended up paying nearly £30 in duty before USA Customs would release it as I was unable to talk to anyone for assistance
23/12/25 by Gloria James
Excellent Communication and service!!
23/12/25 by Charalampos Tsitouridis
Good service and competitive
23/12/25 by Customer
Not worth one star parcel still waiting to be collected and has been a week now!!!
23/12/25 by Kathrine Davies
Quick collection, no problems.
23/12/25 by William Dacey
Brilliant!! Parcel delivered as expected
23/12/25 by ML
Absolute thieves. Took money out of my bank weeks after because they said the parcel was different sized - it absolutely was not. No way to dispute and provide evidence
23/12/25 by brian holmes
Not well as I couldn’t find anywhere to drop the parcel off originally because everyone’s dropping you because you’re inability to be any good at anything my parcel arrive broken so I need to claim the insurance. I’m trying to find out where I can claim the insurance otherwise paid for it to make the claim so if you’d like to help me, please email me a claim form.
23/12/25 by Darren
The parcel was due to be delivered on 22nd but unfortunstely still has not be delivered yet.
23/12/25 by Customer
Did what you promised
On time with no variation
Perfect
23/12/25 by JohnCrowe
Booked at 48 hour delivery service 1st collection date - no show - 2nd collection date - no show - now being offered a collection date 13 days after the booking - company couldnt give a monkey (pardon the pun).. wasted 2 days holiday and now risk not getting my money back on the item i was returning as it had to be back to the company within 14 days... absolute JOKE - USE with caution.
23/12/25 by Karen
Parcel Monkey continues to get us the best deals for our regular parcel sending. Good prices, reliable companies and quick delivery.
23/12/25 by Harry
Such an easy process. Booked the collection from an auction house on Thursday. Collected on Friday and delivered to me on the Saturday. Saved a fortune on auction house shipping fees.
23/12/25 by Martin Shaughnessy
Collected as arranged and arrived in the USA 3 days later. Very impressed.
23/12/25 by Mrs Donna Wilkinson
Easy to book, and pay, and delivered so fast. Really happy will use again
22/12/25 by Sue Pulford
Always great comparison site which I always use. Great prices, great site, never a problem
22/12/25 by Mal Durney
excellent pick up and delivery
22/12/25 by neil
Terrible! *
22/12/25 by Alison Sinclair
Parcel was collected on time and was delivered on time. This wad a car bumper, and it arrived in very good condition. Some others have been damaged with other couriers.
22/12/25 by Catherine_Daley
Arrived promptly and safely
22/12/25 by Yvonne
Used parcel monkey previously and they were brilliant but this last time has been horrific- Im hoping the friends and family I recommended them to - are not having the same fiasco. First parcel sent to my son in the USA 1st December - superfast collection and delivery into the USA and then the parcel sat at clearance - its sat there now for over 20 days and despite providing information - its just not moving - Ive been ringing UPS in both UK and States, but whilst they empathise - they said everything has to go via parcel monkey- really stressful that you just cannot get updates or anyone to communicate - had the usual pleasant responses from the customer care team but that doesnt help as the parcel hasnt moved ...oh and to add insult to injury- last week they charged me another £10+ for the parcel weighing more than notified (deffo an error their side - it was weighed twice here) its been through numerous scans and process via the shipping agents and yet it took till it was sat in a warehouse for a fortnight for them to let me know- I have asked them to get it weighed again (theyve had it long enough.......)could understand an odd 1lb or so tolerance but 3kgs! Thanks for ruining Chistmas! Second parcel sent to Spain - again, superfast collection and arrival in Spain - then it sat at the depot ...nothing...then suddenly went to return to sender - on the box it stated (in Spanish) not collected - well not surprised it was for delivery not collection- waiting a resolution to re-send without paying a further £26!
22/12/25 by Debbie D
Fairly easy to follow instructions. Drop off easy. Love the tracker and arrived very quickly.
22/12/25 by Andrew Bailey
The Carrier UPS were hopeless and didnt deliver to Portugese address. I was involved with the consignee in endless correspondence. No body can have read the answers.
22/12/25 by George Shelton
