We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 222,946 reviews.
Usual great service, Ive used this service several times now, only had one problem, with a returned parcel, however it was dealt with efficiently & found staff to be friendly and kept me up to date.
Often cheaper to use these guys, than go direct!
Would I recommend Parcel Monkey, of course!
16/02/22 by Simon Fisher
Quick, cheap, efficient. Wake up Royal Mail!
16/02/22 by P Richardson
Great service all round
16/02/22 by Linda Barratt
Easy timely collection. Delivered as expected.
16/02/22 by Bwalya from Leicestershire
Always reliable and easy to use business
15/02/22 by customer
Very efficient and reliable service
15/02/22 by Customer
I had a question and dealt with Jackie (Business Prevention Officer) Instead of assisting my query, she cancelled my order. I wasted about 45 minutes and now have to wait 5 days for a refund. Just as well I have a sense of humour.
15/02/22 by Nik Speakman
Great service. Thanks
15/02/22 by martyn
I paid for next day delivery, 3 attempts and I’m still waiting for collection. Pretty unhappy. Until recently I was happy with this service but something has changed and it’s not reliable any more.
15/02/22 by Jo Storie Knits ( customer)
Honestly, was so straight forward and simple. Easy to use and no hassle at all!
15/02/22 by Customer IOW
Dreadful Decided to take a 47 pound surcharge without notifying me before Tantamount to theft If they had 0 stars would have used it
15/02/22 by Julie Beach
first class service
15/02/22 by Customer K Anderson
So easy and quick to book online and a great price too! Well done!
15/02/22 by Helen Sanderson
Fairly smooth transaction for collection and delivery of a parcel. Helpful online chat too. A welcome change from the usual dire service offered by companies in every field these days it seems!
15/02/22 by Sarah Howes
3 day parcel service to Poland takes now almost 2 weeks and parcel still not delivered. No way I will use this service again
15/02/22 by Lucjan
All good. Have used parcel monkey a few times and so far percels have arrived safely. Competitive price. Will continue to use
15/02/22 by Aldridge Alexandra
Excellent service. Did what it says on the tin.
15/02/22 by Mr Ken Aves
Apart from a problem at the start with the payment which was paid then the link not forwarding which was corrected by the support team everything was good and easy
15/02/22 by Craig
Collected and delivered promptly
15/02/22 by Don Everest
Was a bit wary about using a third party service for booking a courier but had absolutely no problems, was really easy to compare and book. DHL then sent me tracking info once the parcel had been collected so it was all great. Already used parcel monkey a couple of times since and will use again in the future.
15/02/22 by Customer
Great service no issues
15/02/22 by paul stevenson
A great solution at the right price. We needed to send a parcel to Norway and Parcel Monkey was the answer. We have used them on a number of occasions and been completely satisfied.
15/02/22 by Philip Hendy
Don’t trust this company. Firstly I got charged extra for the parcel being 10kg lighter I’ve never heard of this before then when they realised this was stupid they said it was for it being 10cm longer I said I used the dimensions provided by Amazon, then they said you need photo evidence which I didn’t take cause I was stupid and trusted this company. And to top it off the delivery company hasn’t even delivered it too the recipient and I’ve been charged and over charged worst service I’ve ever used and the customer service weren’t helpful or understanding at all
15/02/22 by Chris
Awful all these good reviews must be fake. We payed for parcel monkey to return a package to amazon. Firstly amazon never recieved the package, then the company chaged more money. They will con you out of everything. DO NOT USE THEM
15/02/22 by Georgia Payne
Quick and easy to track
15/02/22 by Customer
ive used them in the past without a problem however this time they smashed a vintage technics stereo and the speakers to bits they are refusing to refund or give any compensation the item was extremely well packed and reinforced for shipment i have photo,s and witness accounts from both ends and multiple previous feedback from customers about my packing .i was a loyal customer 60 odd previous consignments went fine untill something goes wrong you might aswell p against the wind no customer service no proper complaints there a joke . they wount even give you a second name or employee number fo reference "avoid pay the extra use a proper service" im 109 pounds down and have no stereo its so bad its not worth returning to me the box was crushed...Shipment ID: PM10295276
15/02/22 by si buggs
Excellent service. Quick responses. Highly recommended ⭐⭐⭐⭐⭐
15/02/22 by PAPPILIO
Shocking service, I paid £48.00 for them to deliver 4 packages, three were completely smashed and one was stolen/lost (never delivered). I asked for compensation and they refused. A long challenge resulted in Parcel Monkey telling me to go to the ombudsman. Over £500.00 lost.PM9926107
15/02/22 by Robert Reid
Booked a shipment from Northern Ireland to mainland UK through Parcel Monkey. Carrier was Parcelforce 48 and the consignment was delivered well within the 48 hours. Cost through Parcel Monkey was considerably less than going through Parcelforce directly. All in all very satisfactory, and I would definitely use Parcel Monkey again.
15/02/22 by Customer
Paid extra for parcel protection as my item was valuable. Packaged my item securely to ensure this was not broken or damaged in transit. Item was taken out of my packaging and placed in a cardboard box by the courier and broken, my item was made from IRON. This is blatant carelessness for property and damage is beyond repairable. No compensation is being issued despite my paying extra for coverage. Do not use this company, avoid at all costs!
15/02/22 by Melisa Bostanci
Easy to use
Always a competitive price compared with other websites
15/02/22 by Alison Kelly
Excellent service sending parcels to my daughter in China.
15/02/22 by Anne
Brilliant service will use again. 10/10
15/02/22 by City of Liverpool
Picked up and dropped off on time information given all the wsy
15/02/22 by Mr David Jackson
I found Parcel Monkey whilst searching for a competitive price to send a parcel to Guernsey on the net. Will definitely be using them again as I found the website easy to use, prices and options straightforward and I was able to book my delivery quickly. The courier picked up on my chosen date and my parcel arrived safely two days later. All the documents I needed to send my parcel were sent to my email within 30 mins of my placing the order. It’s a great all round service.
14/02/22 by Jane Elliott
Excellent price and good comparisons to show different service providers.
14/02/22 by Miss Sarah Wakefield
Fosse Way Honey delivered quickly and efficiently by Parcel Force. Very good value purchased through parcel monkey.
The parcel was taken to the post office and collected from there. Great work and no breakages as usual.
14/02/22 by CHRIS ATKINS
This was my first time using Parcel Monkey. Very pleased with how they handled my request and would certainly use again.
14/02/22 by Happy walker
Parcel didn’t arrive!
14/02/22 by KirstyF
Easy to load parcel details, competitive prices.
14/02/22 by John Evans