We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,445 reviews.
Can’t be faulted.
Easy to book and would definitely use again.
01/04/25 by Jim Cunliffe
Fast, easy to use and cost efficiency makes Parcel Monkey my #1 choice for sending parcels overseas.
01/04/25 by Tim Schofield
This company should be called a bunch of monkeys instead of parcel monkey what a joke. I did a next day delivery but arrived five days later. Never again.
01/04/25 by CJ
It was quick and easy to use
01/04/25 by Happy9
Tbe first collection date the driver turned up but left before I could get to the door with the parcel. I re booked. This time the big arrived heavily damaged. Tbe hifi equipment inside has been damaged tbe knob has broken off. I am awaiting details for the cost of repair
31/03/25 by Ian
Excellent price and service as always.
31/03/25 by ArtAngels
I have sent my parcel to wrong address, I have contacted costumer service and they contacted the currier and redirected my parcel. Im very grateful.
31/03/25 by Ella C.
Good service
31/03/25 by rajeetha Velautham
Easy from start to finish
31/03/25 by Pete O
Excellent service
31/03/25 by John Bradley
Easy to arrange
31/03/25 by Mr Steve Scudder
Parcel delivered next day thank you
31/03/25 by CollectPlus Customer Derek
The registration process is quite detailed so it took a while to get through. One completed, payment taken and labels issued it was easy to deposit the parcel at my local Post Office. Unfortunately the parcel still hasn’t arrived at its final destination due to bureaucratic delays at Czech Customs.
31/03/25 by Susan
The hidden charges of 50qr and the fact that the box was damaged which in turn damages some of the items inside.
30/03/25 by Customer
It seems you have to be spot on with weights or measurements otherwise you pick up a fine and a hefty one at that
29/03/25 by Matthew
Our Response: Good Afternoon,
Thank you for taking the time to leave your review on our services.
This has been passed to one of our team to contact you following some of the issues which you have advised and someone will reach out to you shortly to discuss this further.
Alternatively, you are welcome to contact our team; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
I posted an important original document through DPD by comparing on ParcelMonkey. Unfortunately it was lost. I have to go through a series of work to redo everything and upset the receiver. I cant deal with the courier directly but through ParcelMonkey. I understand that it is not ParcelMonkeys fault of losing it but this experience is really not the best. And I need extra time waiting for ParcelMonkey to pass everything (photo, description etc) to the courier trying to dig it out (which finally failed), and to process the compensation and refund (which is still pending). Im afraid I have to stay away and use other methods in future to post such an important document.
29/03/25 by SY
Our Response: Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear about the service you have received when using our service.
Your comments have been passed over to one of our team members to contact you shortly to discuss the issues received.
Alternatively, if you would like to discuss this further you are welcome to contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
One stop shop to review best value in prices for parcel delivery
29/03/25 by Mr Smith
This company are stealing money from people,I sent a parcel, paid for it. 10kg under the limit, way smaller box than maximum measurements and yet week/10 days later they just charge my card another £6,99 Stay away and never put your card details on this joke website. It’s only £6.99 but it’s the fact that they just take the money and they send you an email saying you were undercharged, absolute joke.
29/03/25 by Moe
Easy to use great serrvicee
28/03/25 by Janet Hughes
Very fast and on time
28/03/25 by Mr Christopher Hudson
Easy process, from booking, Tracking, to delivery on time. Will use again
28/03/25 by Mrs. Renate Hatton
my parcel delivered but they failed to inform mr but satisfied with the srvive
28/03/25 by Andrew
First problem: The 48hr delivery took more than 2 weeks to deliver. This was because the courier did not pick up from their collection point for 13 days after the parcel was deposited there. Second problem: Parcel Monkey point blank refuse to take any repsonsibility for refunding or contacting the courier. The courier wont deal direct with me becuase I bought via Parcel Monkey. Big mess up and complete failure to take any repsonsibility. Will not be using again - direct to courier every time now. At least there will then be a direct line of accountability for customer service.
28/03/25 by John Lipp
I have been using this company for years
28/03/25 by Maurice Stewart
Item not delivered yet. Said delivery 2-4 days. Posted on 21/3, still not arrived.
28/03/25 by Anon
Atrocious my parcel was never collected!! Tracking was incorrect - spent two days try My ringer hold of these people and Evri all to no avail! Will never use again
28/03/25 by Lesley Lennox
Clear, easy to follow costed choices for sending a parcel using different carriers. Simple to print address label with clear instructions on following steps.
28/03/25 by Mr M Connop
Order form a little ponderous in places. Documentation, collection and delivery excellent
28/03/25 by E. Smith
Pick-up was as arranged with UPS and delivery was prompt. After three failed attempts with Evri, Parcel Monkey solved my problem. Thank you.
28/03/25 by MR Gerard J Seenan
Packages arrived quickly with no issues
27/03/25 by S M
I have checked for delivery an hour ago and still not delivered it will be 7 days tommorrow and I am getting a bot worried because if not delivered by April 3rd they will not accept return
27/03/25 by Andrew
Easy to organize a delivery and a good choice of couriers
27/03/25 by Karl Pettit
Simple, reasonably priced & next day delivery. So much simpler to book than others
27/03/25 by Archie
What do you do when you carefully package a fragile item, write fragile all over the box only for the courier DPD in this case to throw it about in transit. I did everything right, well packaged, insured the item, a vintage lamp but it arrived seriously damaged. Parcel Monkey refused my claim because apparently its ceramic and they dont insure that. Its not its made from chalkware, chalk. There is no appeal nothing. Dont use Parcel Monkey and definitely not DPD.
27/03/25 by Customer
UPS were right on time again. Friendly, helpful, considerate and careful with a large fragile parcel. Life just got so much easier using this company and your own website. Many thanks!
27/03/25 by JOHN WOOD
Great parcel company
easy to book, cheap prices
what more do you want
27/03/25 by Customer
Cheap price compared with going direct through parcel force and easy to use
27/03/25 by seaslug
Excellent service and delivery
27/03/25 by Customer
I sent the parcel using parcelforce Express 48 paying extra for that service on Wednesday the 19th March, but it was not delivered until Monday the 24th March. That is pretty poor service
26/03/25 by Day, Arthur
Quick and easy arranged
26/03/25 by Chris Murray
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