We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,350 reviews.
Just telling you client to wait isnt a good method of customer service. Contacting the supplier to find out where and why a package wasnt picked up is.
06/02/25 by Tahir
I had a horrible experience with Parcel Monkey. My parcel arrived damaged due to their negligence, yet they refused to offer any compensation or take responsibility. A reliable delivery company should handle packages with care and take accountability when things go wrong. Unfortunately, Parcel Monkey does neither. If you value your items, I strongly recommend choosing another courier.
06/02/25 by hema Gopaul
Easy interface good value
06/02/25 by Stuart Montrose
Registered parcel as a gift,but after was charged 40 percent package value vat because of an error.Raised a claim and was ignored since then. Communication was horrible
06/02/25 by Ged
Parcel received in the US at the destination after 2 (!!) days with UPS! Very happy with the whole process.
05/02/25 by Lena
I posted an item to Belgium which was booked with Evri via Parcel Monkey. The usual booking process was easy as usual and a price was shown. 10 minutes after dropping the parcel off at the local store I received an email demanding a further €13 for customs; the item is only worth £25. This should have been made clear prior to the initial booking as I would not have sent the parcel.
05/02/25 by Clive A
Parcel sent to Italy early November for Christmas, didn’t arrive and was delivered back to me in January, never left the U.K. Been trying to get a refund for three weeks, they keep saying that they are contacting their courier. Never use again!
05/02/25 by Cindy Key-Portinari
Great. Sorted it out when Evri totally let me down
05/02/25 by Sue Healey
Always use Evri but didnt realise I was going through Parcel Monkey and have discovered I need to open an account before being able to track parcel.
05/02/25 by Pauline Turner
Price primarily! Used once before on export and found the customs advice helpful. Correct numerical designation for product very important as I found out on another occasion using Royal Mail Parcel delivery. All good. Delivered on time with online tracking tool. Thanks Parcel Monkey - have a banana!
05/02/25 by Alastair McFarlane
Simple easy process with local drop off point.
05/02/25 by Alf Field
Good service highly recommend
05/02/25 by Amra
Easy to book and attach autofill paperwork but on 2 occasions now products have ended up stuck in customs at the country of delivery for a number of days. Seems to be that Parcelforce deliveries outside of UK are the issue.
05/02/25 by Customer
It was easy, I have got a great price, the parcels has been delivered to Scotland for no extra fees.
05/02/25 by Customer
Quick easy good prices
05/02/25 by ..
Posted a parcel 2 weeks ago. Still have not reached its destination. When it said 7-10 days for delivery.
05/02/25 by Yudra foote
I had a boxed parcel delivered to me in London but collected from my solucitor in Devon.
It was easy to buy, easy to track parcel and it arrived on time, all at a reasonable price.
Will definitely use again.
04/02/25 by Julie Harrison
perfection
04/02/25 by Alan Winter
Amazing service ! Booked at lunchtime parcel collection at 4pm and with me at 2pm the next day !
04/02/25 by James
Terrible company, lied saying UPS had told them that my parcel measurements were very wrong and took an additional £250 from my account when the parcel only cost £15 to originally send. I have spoken to UPS on this matter who say they did you charge me any extra so Parcel Monkey have charge me extra for no reason!
04/02/25 by jade
My parcel to France with Christmas presents worth £120 was lost. Parcelforce refused to talk to me as the arrangement was with ParcelMonkey. After two months of chasing, I was offered a refund of the shipping fee of £13.
04/02/25 by Natalia
easy to use. fast delivery. easy to track.
04/02/25 by SY
We regularly use parcel monkey, specifically Parcel Force - the rates are cheaper than using the parcel force website!
Great service, no issues & will happily continue to use Parcel Monkey.
04/02/25 by Customer
I paid for a collection service with DPD. After two days the parcel had still not been collected. Ended up asking for a refund. I then went to RM and ordered a collection. Turned out cheaper and better. Collected as planned. Shame because I have had good experiences with PM before. This was awful.
04/02/25 by Angus Beare
An easy to use, reliable and good value parcel delivery service that I have used on a couple of occasions to send gifts and personal parcels overseas. Recommended with thanks!
04/02/25 by Mr Fred Wakelin
Easy to arrange, easy at drop off, delivery on time
04/02/25 by Philip Ford
Very good service
04/02/25 by Doris Rae
Tried to charge me for 40 kg when the parcel was only 16kg not happy
03/02/25 by Dean Hamilton
Could have been picked up a bit quicker than I was led to believe but once it was it went quicker than expected and delivered perfectly
03/02/25 by Steve
on time,polite
03/02/25 by Cheryl
Easy transaction
03/02/25 by John Britton
Easy to organise
03/02/25 by Rog
Comprehensive guidelines and price comparisons.
Labels delivered quickly. Tracking information accurate.
03/02/25 by Jacqui Corker
Simple to do and really reliable service thank you
03/02/25 by Terry
This was my first ever using parcel monkey as the recommendation via amazon as parcel monkey got almost all the delivery services on their website (so one can only assume that if any thing goes wrong parcel monkey supposed to sort the problem out) so thats not the case here as they do not have any customer contact number only email which takes long time for first response, so whats the point using parcel monkey as its simply guide you towards those delivery companies? Any ways booked collection specifically next day and paid next day collection following day delivery charges as well and after 6 day collection still waiting to be collected and cuz of that I miss the return window of my parcel which cost me £454.68. and neither parcel monkey nor DPD replying me shame on both of them extremely unprofessional and worst services for me (as its just my experience with them) but be ware of all those companies who do not provide customer service contact number please as I learned this hard way.
03/02/25 by Fayyaz Qurashi
Easy to use website, fast shipping and cheap
03/02/25 by Aegon
My parcel, which contained jars of marmalade extremely well wrapped in bubble wrap within a firm cardboard box, arrived with over half the contents smashed. The recipient said the lids of the jars looked as if they had been bashed with a hammer.
03/02/25 by Vicki Pyatt
Very good!
Only one thing to think about-pick up times! Would be great to give a 2-3h slot not all day.
Thanks for your good job!
03/02/25 by Customer Laila
Always helpful and efficient!
03/02/25 by Barry D
Easy clear booking process. I like the information reports at all stages up to delivery. Great service thank you
03/02/25 by Mr Jean paul Adams
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
