We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,764 reviews.
My parcel is undelivered and missing
22/03/25 by Mary Davies
Picked up as per schedule
22/03/25 by Witold Wincza
Paid for Cover – Lost £500 Item, Offered Nothing I booked a delivery through Parcel Monkey, paid £35, and selected extra cover for loss or damage. The item—an electronic drum component worth £500—was accepted, insured, and collected by Courier. It was later lost in transit. Parcel Monkey initially said the claim was being passed on “with a view to arranging appropriate compensation.” Weeks later, they rejected it, saying “drums” are sent at the customer’s risk. Their prohibited items list doesn’t clarify if that includes electronic drums, and at no point was I warned the item wouldn’t be covered. Their system accepted the booking, the declared item, and my payment for protection—then refused to honour the claim. Courier confirmed the parcel is lost, but no detail has been provided on how or why. I’ve asked for escalation and contact details for their complaints or management team, but have yet to receive any meaningful response. The lack of transparency, unclear policies, and poor customer support have been extremely disappointing. I’m now considering further action.
22/03/25 by Exoflue
Easy to use website lots of choices to book through
21/03/25 by Lyn Collins
It was quick and easy to arrange, the parcel was delivered hustle free.
21/03/25 by Mariama Njie
Perfect, as always. Highly recommended *****
But what happened to your collaboration with Ecologi and are you likely to resume it?
21/03/25 by Miss Lois Cordelia
Had to send a parcel (PC) last minute and they delivered on time no issues very happy with my service, will not hesitate to use them in the future
21/03/25 by Cal Yates
Easy to book, did everything they said they would do. Delivered ahead of schedule. Perfect experience. Will use again. ????
21/03/25 by Ali Bongo
Was never delivered
21/03/25 by Customer
2 items from my parcel were missing, the box was opened and they got removed
21/03/25 by Customer
Do your bloody job I paid to have a package collected and delivered its not even been collected ????
21/03/25 by Ron A
always good
20/03/25 by Customer
Super easy-to-use service - instantly received a great quote to post my parcel and the process was super smooth. Cant fault this company
20/03/25 by Josh
It was easy to arrange the sending of the parcel and convenient that we could take it to a post office. I would have appreciated confirmation that it had been delivered successfully. I assume it was.
20/03/25 by S Dodson
It was a simple process to book them to collect my parcel and return it for me.
20/03/25 by Ms.D
Great service, booking parcel relatively straightforward but clear instructions. I would not have used parcel force due to past experience but impressed parcel arrived safely. Very happy ????
20/03/25 by Jonathan
Easy process
20/03/25 by Martin Wells
Easy service and delivery on time
20/03/25 by Mr Lee
Consistently reliable at a good price.
20/03/25 by Ivan Berryman
Waited in for collection all day, received an email circa 3 pm saying had been collected - it hadnt - got UPS to chase it, eventually got it collected next day having waited in again. Parcel now stuck in Italian customs - could I raise anyone at Parcel Monkey to talk to? - not a chance! 2 weeks after collection I am still trying to get it released from Italian customs via help from UPS. Got an email saying the dimensions required a surcharge- i personally wrapped and packed and measured and know this is not correct, but dont care any more - just want the process to stop. All they can do wrong now is not be able to return it to me to send via another carrier or simply lose the parcel or not refund the carriage and surcharge. It cant get any worse service than I am getting. My Advice? Dont use Parcel Monkey.
20/03/25 by customer
Worst customer service I’ve received in a long time! When I finally managed to log a support ticket after their website was playing up, the person I spoke with was incredibly unhelpful and seemed to purposefully ignore and misinterpret my plea for help. So disappointed would not recommend and won’t be using again. Save yourself the hassle and book with a courier direct!
20/03/25 by Ann
Great experience all went as planned. Will use again for sure.
20/03/25 by Nay
Easy & straightforward to book delivery. Prompt service.
20/03/25 by Caswells Strings
Easy service to use from start to finish! Highly recommend
20/03/25 by Jane Fook
Having used Parcel Monkey for years with very few issues - my previous reviews have all been extremely positive - I feel absolutely let down this time. Having sent a parcel to USA I received a message from the customer to say it hadn’t arrived. There was a photo of a front door which she said she did not recognise and was not hers. To cut a very long story short ( to include a huge amount of messages) Parcel Monkey agents just kept sending more messages - there was absolutely no continuity with them, I got nowhere and I ended up paying another postal charge and sending the customer a replacement. I lost over £75 through this. Never again
20/03/25 by Susan
Uk to Ireland - brilliant service!
19/03/25 by Tricky Woo
Great comparison site. Quick and easy to get indicative postage costs and purchasing process is trouble free.
19/03/25 by Steve
Great price collected following am by friendly postman can’t get better
19/03/25 by David Brook
Easy portal to use and I love that I can save addresses etc for future use - easy to track parcels too
19/03/25 by ms ruth dorman
Amazing delivery on time
19/03/25 by Sandra Cooke
The cost was excellent in comparison with the post office. the tracking system was very good. The parcel arrived in Qatar very quickly but sadly the onward journey to my family from the customs there was poor. No blame to dpd as its passed to another company when it arrives in country.
19/03/25 by Mrs B Ashton
Excellent service ????
No complaints .was delivered on time as it was said.
19/03/25 by Tariq
Parcel was delivered in 48 hours as the service said
18/03/25 by Chris Mkandla
Parcel wasnt picked up and they lied that they were told not to pick up ,only when I followed up and complained about it thats when the Courier got involved to sort it out .Should have received the parcel by now but still havent received it .Pick up has been rescheduled again in 3 more days.Had no communication at all with them.
18/03/25 by Vincent
All great easy drop off and easy delivery. Simple and straightforward
18/03/25 by Customer Oliver
Find the paper work very easy to use.
18/03/25 by Peter Wood
Delivering in time
18/03/25 by Customer
Failure to deliver a statutory return to the retailer. It cost an expensive £20 for return a backpack. I was going back and fro between parcel monkey, UPS and the retailer in Germany with no resolution in sight; each party passing the blame. Over 3 months (since 26 November 2024) have passed and the retailer isnt able to accept return to process a refund in at case. At the time of writing (18 March 2025) it seems in addition to the £20 I have paid parcel monkey implied I have to pay extra to have it shipped back from Germany to UK. For anyone in the UK ordering from any company in Europe, I would urge you to double check the returns policy and process. I will never buy from this retailer (Wardow ) or any retailer based in the EU with a similar difficult returns process. Both Ups and parcel monkey were both unhelpful even with the same retailer documents sent digitally and attached to parcel they did not attempt to deliver the returns and fail to fulfil the contract.
18/03/25 by diane chan
Easy to book, collected and delivered in good time.
18/03/25 by Green Car Depollution
It arrived damaged and had no response
18/03/25 by YSTRAD NURSERY AND AGRI SUPPLI
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