We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,466 reviews.
No real feedback from a shipment to Nigeria. Not the first time I have had to cause them and it’s always someone elses fault…….
15/06/21 by John Gilbertson
Excellent service always use when sending my daughter and grandson parcels and best value also defo recommend always tell freinds to use them ????
15/06/21 by elaine maisey
Great service from start to finish. Will be using them again
15/06/21 by Jeremy Sandford
Thanks for the great service as always.
15/06/21 by Tristan Bryant
Easy to use, good prices, collected on time. Used the chat option for advice which was really helpful
15/06/21 by Karen Colder
Very good value and easy to use
15/06/21 by Jamie O'Mahony
I’d not heard of Parcel Monkey before, but so glad I found it! I was returning an order to China.
The cost was going to be more than £70 at the Post Office. Luckily the member of staff recommended Parcel Monkey - so glad she did, as it saved me more than 50% compared to using EXACTLY THE SAME service at the Post Office.
I’ll definitely use the service again - thank you!
15/06/21 by Michael Tatterton
Shocking parcelforce have made a complete mess of our delivery and your doing nothing about it and expecting us to pay more money to have our own property returned, to be honest what is the point of a service that does pretty much nothing for you, happy to take your money, but not to sort out issues.
15/06/21 by Customer
Worked well and I’m pretty sure I saved money.
15/06/21 by Customer
15/06/21 by Jodi
Very easy to use, chose my own day for items to be collected, the items were returned very safely which ment my refund got returned quick aswell. I was very happy to use parcel monkey and without a doubt I would I would them again 100% guaranteed I would.
15/06/21 by Amanda Bolton
15/06/21 by Bhupendra Patel
Our charity ised to use Royal Mail and then I started to use Parcel Monkey, never let me down.
Collected on time, delivered on time. Excellent Service and friendly drivers.
15/06/21 by Bill Harley
Good price, excellent communication and helpful customer service????????
15/06/21 by Claus
Extremely efficient from collection here , to delivery in N Z !!
14/06/21 by Mr Watts
Quick service love it
14/06/21 by Customer
Great service - quick and efficient.
14/06/21 by Anne
Very easy to use and given the price there and then
14/06/21 by Deborah
Top service, fast, reliable, reasonably priced!
14/06/21 by Ana Tomsa
You responded to my poor review of your service in a typically unprofessional and inaccurate way. My complaint has not been dealt with and you have not furnished me with the telephone number or the call back I requested; not even with the complaints address I asked for. What the contact log does show is the numerous errors and pathetic excuses you came up with. The parcel has been cut open and things have been stolen from it. The driver tried to hide the cuts and explained it as being down to the fact that I packed it badly. You have since told me theres no insurance on it and the loss is all mine. The support tool of parcelmonkey is not helpful either in that you cant upload evidence pictures as the file limit is too small. Lastly, what gives you the right to assume you can call me by my first name and then sign your response "the team"? We will settle this in the small claims court and I promise you, the entire progress will be posted on here (and other social media sites) for all to see. All service companies are defined by the level of service when something goes wrong! You have been defined by your appalling customer service! OH, AND YOU ARE STILL DISPLAYING THE INCORRECT POD DESPITE BEING TOLD BY ME AND Courier.
14/06/21 by Nik Heath
Excellent! Arrived the next day on a 48 hr service. Will use again.
14/06/21 by Gabrielle Allen
Sending from UK to NZ 2 parcels and these were the most cost effective company. Quick pick up of parcels, really nice pick up driver. Items made it there in a week, one item delivered first and the second a few days later but all in good condition. Will use again!
14/06/21 by Sophie Cutforth
Absolutely excellent service from booking, collection to delivery and quick response from customer services. I sent a box over to New Zealand which arrived in 8 days, quicker than the Royal Mail. Would highly recommend as I had such a great experience.
14/06/21 by Susan Buckman
As usual excellent service
14/06/21 by MARGARET OTWAY
I needed to return a base unit and hadnt used a courier in a while so did a quick comparison online and Parcel Monkey were the cheapest out of the few I checked. No issues with placing the order and collection. Thank you.
14/06/21 by Amjed
Always the most affordable quote, used twice now and both items have arrived safely and on time during lockdowns.
14/06/21 by Customer
I would give fewer stars if I could. I started using parcel monkey a lot recently for my work. Ive had 2 (one very expensive) parcels lost in the past 3 weeks. 1 has been lost for nearly a month and the other lost for almost 2 weeks. I made Parcel Monkey aware of this, and they insisted they could not call the courier and was waiting for a response to their email. Parcel monkey is supposed to be the liaison between you and the parcel company but seeing as they refuse to speak on the phone to the couriers or me, I proactively made calls to both couriers to get a search for the parcels moving. It took a further 2 weeks of me consistently calling the couriers to get the issue resolved, and all the while, Parcel Monkey did nothing. Once I had confirmation the expensive parcel was lost from the courier, I had to go back to Parcel Monkey, who wanted proof of purchase of the item inside and a note from an already annoyed customer confirming that he had not received the parcel. Since this, I have been told it will take an additional 7 days to be reviewed. Regarding the other lost parcel? Nothing, and now my emails are being ignored. Use Parcel Force or royal mail directly - a bit more expensive but worth it to avoid this.
14/06/21 by Tia Fields
Works really well!
14/06/21 by SW Customer
Collected on the 7th delivered on the 10th. 2.2 metre parcel. Arrived intact and efficiently. Will use again.
14/06/21 by Sam
easy to schedule at a very reasonable cost. Parcel Monkey is a more than excellent company. The Website works well including the bit where you have to create a proforma invoice. The whole customs declaration is a very easy process which is important since the UK decided that alone you stand strong.
For the rest you are dependent on the selected transporter.
14/06/21 by VAN DER PUIJL MAARTEN
Very bad service without any responsibility. I have send an international parcel worth 700 pounds on 16th of May.Till now that hasnt been delivered. They dont have any idea where is it and where has it gone.No updates at all.Eventhough its not a commercial parcel asking for bank statement.They said its been handed over to Courier and gave me a contact number which is not answering at all.When i contacted them from the number which is in Google, they are telling the from adress is not mine for the waybill number they have provided. Very disgusting and i am totally disappointed.
14/06/21 by Tissa.
Items have still bot been delivered one week on!
13/06/21 by Spencer Thompson
Good to know what time the collection will be, by txt. The parcel was delivered the next day as agreed.
13/06/21 by AKIN
delivered on time
13/06/21 by JMW
Very poor service.Despatched on 8/5/21.Arrived in destination country 25/5/21. Still not delivered. Total waste of £50 spent.
13/06/21 by Customer
Very good, easy to use n prompt service
13/06/21 by Steve Oakley
13/06/21 by Customer
Dont use them. I went on their wecbsite to book a collection and the item weight is 11kg but I couldnt shrink wrap it back into the box. The supplier agreed that I can tape the bag and return it to them. K then contacted Parcel monkey to say that the weight of my parcel is the same but the dimension is different - should I cancel my collection and rebooking? They said the courier will tell me the price different when collecting the item. The courier arrived and just picked it up. I showed him the box that it couldnt fit in with weight and dimension and he just said its fine! A week later, Parcel Monkey wrote to tell me they charged me extra £53 because the new dimension means that the weight is 25kg. I forwarded them the email from the supplier confir ing the weight of 11kg and they still insisted nothing can be done!
13/06/21 by Phuong
Provided a number of options for parcel delivery which met our needs. Drop off on a Sunday and delivery by Tuesday. Great service thank you.
13/06/21 by J A Nelson
Really impressed with the efficiency of the service. Had to send equestrian products to a friend in SA and it got there relatively quickly despite custom issues. We were kept in the loop and highly recommend this company.
12/06/21 by Customer