We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
With in time slot
11/12/24 by Bob
This was a birthday present for my customer dropped at UPS on 6th, birthday is 12th. Apparently they have lost it.
11/12/24 by Customer
Quoted us a good price for our 12kg parcel to the USA & through them UPS picked up the box next day and had it at its destination within 4 days.
11/12/24 by Claire
I was truly impressed with the speed and simplicity of the service. The entire process was straightforward, making it easy to navigate even for someone who may not be particularly tech-savvy. The efficiency with which I was able to get things done exceeded my expectations, and I appreciate how user-friendly the website is.
11/12/24 by Happy Customer
I sent a parcel abroad with this company and paid £33 to do so. Once the parcel got abroad It was held hostage by UPS until I paid a further £33 for brokerage fees ( these are UPS fees not custom fees. I’m aware of custom fees ). On querying this with parcel monkey they stated to me these fees are payable to UPS as all their parcels are sent through them without duty paid. Nowhere through the course of booking my parcel delivery with them did it say anywhere further charges may be incurred from the international courier. So it has now cost me double the amount to have my parcel delivered. if the fees are not included in parcel monkeys price that is absolutely fair enough but they should be telling their customers on point of booking that they’re gonna have to pay the same price again at the other end. It is dishonest advertising to advertise one price when the customer ends up paying double
11/12/24 by Miss Sarah Potter
Poor service, did not collect on the day I selected for collection despite me staying in all day which caused a 4 day delay in collection.
11/12/24 by Customer
Sent a Christmas parcel with UPS from this site to my Sister in Texas, left it at the parcel shop Wednesday morning it arrived to her on the Friday at 1.00. 2 days with full tracking and insurance absolutely phenomenal especially as it takes five days even first class mail here. First class service and well worth the money.
11/12/24 by Loraine Williams
Overall very quick and efficient delivery service to the US, which is not the easiest place to send to overseas. Good value, as somehow using ParcelMonkey is cheaper than going direct to Parcelforce. Instructions were relatively straightforward although the guidelines on packaging could come a little earlier in the process. Also, after 2 days the tracking showed arrival in destination country Jamaica, which was confusing. But it arrived in California the next day, only 3 days after posting, which is brilliant.
11/12/24 by Helen H
Parcel arrived on time.
11/12/24 by Lee
Speedy response, great customer relation management and seamless service.
11/12/24 by Paul
Easy and convenient to use
11/12/24 by customerElinor
Parcel wasnt collected and i had to chase and finally collected after a week!!
11/12/24 by Customer
Parcel delivered on time no fuss.
11/12/24 by neil baker
Nice and easy to sort and parcel arrived on time
11/12/24 by Elaine Ingram
Parcel stuck in customs in japan. A christmas gift was sent to japan for my son , its now to many days in and 8 email and converstions with UPS requesting an unaccompanied baggage form , the receiver my son is being asked to go to the airport with a declaration form , passport immigration certificate, visa , parents job declaration etc to pick up a few pairs of socks ski gloves and what were some secret wrapped xmas presents , which are now fully declared and not a surprise .....His work colleagues never hear of this before , Parcel monkey has no phone number , doesnt respond to email . shambles ....UPS will receive the same rating .
11/12/24 by Chris Laird
Perfect hastle free
11/12/24 by Davidson Lee
User-friendly, I would use them again. Good for individuals and businesses.
11/12/24 by Customer
Cheap, but can be frustrating, they don’t seem to use a up to date Royal Mail database of addresses, (over 2 years old) so have to enter manually. When you do select an address (from postcode) sometimes it’s too long to fit on its line ! They need to amend their maximum character lengths. Be careful with package values. If you book directly with a courier, more often than not it will include several hundred pounds of insurance cover, as standard. Parcel monkey will charge you more than the cost of sending your package, just for the insurance!!!
11/12/24 by Frustrated shopper
Very quick and efficient service for selecting the best courier service. I always use this.
11/12/24 by Cary
Easy & delivery wuick
11/12/24 by Jude Clayton
After being messed around by several carriers whose lists of details grew too long to imagine, Parcel Monkeys
Instructions were easy to unserstand and simple to follow.Thank you.
11/12/24 by Mr John Scally
Simple to use and efficient too.
11/12/24 by Customer
Excellent service. Highly recommend.
11/12/24 by Michael
Easy to use service, good prices and very quick delivery.
Will definitely use again.
11/12/24 by Louise Greatorex
Great experience from start to finish, highly informative every step of the way!!
10/12/24 by Rachel Stocks
Amazing, the parcel arrived at my sisters in Virginia. Thank you
10/12/24 by Customer
Very good price and parcel arrived on time and very easy to track through the postal service
10/12/24 by Customer
Good clear instructions to pack and post parcel. Delivered in good time. Clear tracking.
10/12/24 by Beryl R
Parcel was picked up according to schedule and delivered successfully.
10/12/24 by Mike
Fantastic company with great prices.
Use them all the time to send parcels to Norway always arrive on time and complete
10/12/24 by Customer
Excellent service at a good price. Large package sent from UK to US west coast via UPS. Collected promptly and delivered 4 days later at a price that was less than using UPSs own website. Couldnt ask for more.
10/12/24 by customer
The whole service from start to finish was efficient and super quick.
10/12/24 by Customer
Easy to use website with competitve prices.
10/12/24 by Mr D Welch
Used parcel twice now great price and service will use again ????
10/12/24 by jonathan hope
Very simple process and has saved me time and money on deliveries.
10/12/24 by Andy F
Efficient and good value
10/12/24 by Ivan Berryman
I booked my parcel with UPS via Parcel Monkey on Monday afternoon and was told it would be collected on Tuesday between 9am and 5pm. On Tuesday I received an email at 4.51pm notifying me that the parcel had been collected which it hadnt. I then expected the parcel to be collected first thing Wednesday which it wasnt. On Thursday afternoon I phoned customer services at UPS to complain about their service and they said the collection would be made on that day before 4pm which it was. On Friday our customer complained of non-delivery and cancelled the order so we have since had to pay for its collection from our customer (in Eire) so the whole experience has been a disaster!! UPS agreed to deliver the parcel FOC but to date, Parcel Monkey havent passed this on. On top of this Ive had to pay for a remote collection from Eire which was considerably more expensive than the original delivery cost.
10/12/24 by Trevor Littleton
Very straight forward site to use, courier turned up as stated couldnt ask for more
10/12/24 by Hockmeyer Motors
Seems to be a sharp practice of charging for insuring valuables then in the small print, excluding valuables. Not impressed. Should be illegal. Either you pay for extra insurance and your item is insured or you dont you cant have it both ways.
10/12/24 by Joe McMorrow
Did exactly what it said on the advert. A parcel coming to me from another parcel company took 5 days longer an cost more
09/12/24 by clive
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