We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
Brilliant service
19/09/25 by Diane
I book this from the US and it’s very easy! My UK sellers appreciate having docs sent to them and pickup arranged.
It would be great if you allowed insurance for greater than £2500!
19/09/25 by Roderic Wagoner
Paid for a parcel to be delivered to France at 17:00 on 17th Sept. As soon as payment was made got a message on my account saying there has been a problem, please contact us as the postage label was unavailable to print. I have had this before and it was resolved straight away so I got in touch. It says on the website that enquiries will be answered as quick as possible from 8am to 8pm. So when I messaged (no live chat available) at 17:10 I expected a reply within an hour at least...nothing, zero, zilch! Still no postage label or reply by 11:00 the NEXT DAY so I got in touch this time by live chat which was available. The operator said this was an IT error and a label would be available soon....half an hour later and STILL nothing! I insisted I wouldnt leave the chat until a label was sent...miraculously a label was able to be sent within the next few minutes when I mentioned this and the Ombudsman that I would be getting in touch with. When I was asked if I required anything else I asked for a complaints form/link and the email of the managing director - the link I was given was for the contact us live chat which is was I was on and is what is sent to anyone with a problem in the reviews which i have seen. When things go wrong Parcel Monkey do not take accountability (hence the only way to contact is online messaging, no phone or email etc). Wont be using ever again.
18/09/25 by Ian Bland
Great service. Easy to use website & especially like the Buy it Again option as I have regular customers.
18/09/25 by Chris
Purchased guaranteed next day delivery (paid extra for this) and the parcel was never collected. I understand things happen but the only way to reach Parcel Monkey is through a ticket system that they dont reply on. I ended up taking the parcel to the post office myself. Im not going to be using Parcel Monkey again and will just go straight to the courier.
18/09/25 by Daniel McIvor
Easy to choose & book service, download & print labels and drop off parcel at Post Office. Tracking confirmed delivery on the next day.
17/09/25 by Alan
Had a friend take the day off work, he waited in all day and night. No text, no email, no comms. I was expecting parcel today. Never picked it up yesterday. Spent 1hr on phone to carrier today only to be told you have to call Parcelmonkey (FYI you cant). This is my first time using PM, I would suggest no-one else does. Never have I used a service like this for it just not to happen at all. Ill be going elsewhere and trying to get my money back. You are a comparison site that undercuts the original delivery firm I suggest being better and more legitimate as it just doesnt work. If you are a new customer just go to the carrier to use their services NEVER go through this company (advertised prices get huge after original quote too), they tried to charge me 7x the price of postage just to insure it. If that doesnt get alarm bells ringing I dont know! If youre so good why is insurance so high? Worried it might not get there? Thinking of reporting them to trading standards.
17/09/25 by Coops
Not sure if this is a scam site or what but having paid for a parcel no further contact. Have sent 4 message now asking for support but no response
17/09/25 by Keith Young
The parcel was originally supposed to be picked up on 10th Sept. Not only did the courier not turn up i wasnt informed either. I rang up on the Thursday as I was due another parcel delivery and was told the courier would pick the other parcel up and he would fetch return lables with him. When he arrived he knew nothing about the return parcel going back with him but took it. He left no receipt with me. Now I cant get the 58.88 which it cost me to get it picked up without a receipt.
17/09/25 by Heather
I had not heard of Parcel Monkey before, but found it a useful comparison of available carriers. I was a little worried that the Post Office might reject my parcel, which was rather large and heavy. All went well in the end.
17/09/25 by Clive
They arent pick up my parcel. I paid £24 . Now I dont know how i get refund back. I tried to contact but no contact number.
17/09/25 by Sultana Jahan
Prompt collection
great customer service everyone i spoke to were polite and willing to help got the parcel to its destination hours before expected
17/09/25 by Customer
Excellent delivery. Easy to do online
16/09/25 by Deni M
Quick, simple and easy.
Found the best price for me
16/09/25 by Mrs Hilary Davies
Easy quick and reliable
16/09/25 by Ian Smith
Very timely
16/09/25 by Joyce
Delivered on time and in good condition
16/09/25 by Ms. Beatson-Njie
I had a parcel for Australia. the booking through Parcel Monkey was straightforward however I had made a mistake in the address. I thought this had been corrected via a live web chat. however the parcel went to Australia, was deemed too heavy and has been returned to me in the UK. despite the courier having the contact details of the recipient in Australia whom could have been contacted and asked to pay the extra postage. What a waste of time and money
15/09/25 by Caldwell
Unfortunately, I had to send a complaint, and thats whats about: On September 5th, I sent a parcel from the UK (London) to Italy (Genua), which was supposed to arrive within 4/6 working days, but never arrived. I have paid the £8.79 shipment fee via PayPal and left the parcel at a drop-in point. This was a gift for my friends graduation - which was on 15.09.25 - and its very disappointing that, although I made and sent it in advance, 1. the parcel seems to be stuck somewhere and 2., its in need of further payment. And 3., my friend had nothing from me on her day! Allow me to pick one issue at the time: - What further payment? I am to believe - and Ive double checked on your website - that any request for money FOLLOWING the shipment is a scam and not genuinely requested by your company. Could you please clarify the reason for your request? If there was a need for further payment I should have been told in advance, so that the parcel could be delivered on time. - Where is my parcel? When my friends partner tried to track the package, he found out that said parcel had been sent back to me. That is not true! Where are the goods I handmade for my friend? Im sad to say that I will never use Parcel Monkey and EVRI again, as you made me make a really bad impression and have possibly lost some cherished and beloved goods, which Id like to get back. At least. Looking forward to hearing how you can support me. Regards, Lucia
15/09/25 by Lucia
not much to say. i was clearly informed of the pickup time, and it was on time. the driver was friendly and straightforward. it was delivered as promised the next day. i’m happy and would use the service again.
15/09/25 by Ken Edwards
Reliable and cost effective.
15/09/25 by Johnny Scoular
sorted out prices for what i needed
15/09/25 by David G Spencer
Parcel Force were meant to collect. Didn’t had to take to depot myself.
15/09/25 by Nick Allen
Fantastic service
15/09/25 by Customer
This was fast and reliable service
14/09/25 by Muhammad
Quick and easy to book,good price and picked up the parcel on time. Delivered to the address the next day. Great service
14/09/25 by Michelle
Second time I’ve used them. Good price and get there fast
14/09/25 by Ed Taylor
Great service thank you
13/09/25 by Karen
collected on time all good
13/09/25 by Cliff Thurbin
Easy to manage the online booking and they turned up to collect the parcel when they said they would and delivered it exactly when they said they would.
13/09/25 by Mrs michele loynes
I use another courier and Parcel Monkey but while you can easily contact another courier on the phone, Parcel Monkey are robot online helpers only and when a parcel doesnt get picked up for days as has just happened to me, they are very slow with any kind of believable explanation. Poor service indeed.
12/09/25 by Allan
All good now problem
12/09/25 by FRED SAXON
Despite wrapping the items carefully and labelling the box fragile, the parcel was clearly not handled with care arriving smashed and broken. No compensation of course as its on their long list of items not eligible for compassion.
12/09/25 by Kerensa Houston
I booked and paid for a parcel collection on 4th September. No one showed up, despite me arranging to work from home all day to be available. The company then informed me that collections aren’t automatically rebooked, meaning I had to wait until 8th September for another attempt - causing an unnecessary four-day delay. This not only disrupted my workplace twice, but also meant the service I paid for simply wasn’t delivered as agreed. When I raised a complaint, the response was unapologetic and dismissive, hiding behind terms and conditions and refusing any form of refund or compensation. In short: failed collection, no accountability, no compensation. I won’t be using this service again and wouldn’t recommend it to anyone who values reliability or customer care.
11/09/25 by Victoria Owen
I would’ve given them a zero unfortunately, one was the lowest option They took nine days to collect a parcel due for next day delivery and it still hasn’t been collected. They together with DPD are absolute rubbish.
11/09/25 by graham dale
Great service as always
11/09/25 by Linda Gill
I wish I could give no stars . Parcel collected 6 days ago . Got an update 4 days later saying courier had my parcel and it would be delivered in due course . Yesterday my neighbour found my parcel opened in his front garden . Parcel monkey have been no help from start to finish . From asking for tracking info and getting no answers . To just keep asking same questions Over and over again . Still dont know whats happening and there text service is a disgrace .
11/09/25 by paul
Parcel never delivered even though twice sent an updated address when there was a query with the original one. Customer services when contacted always blamed the shipper. Never advised the parcel couldnt be delivered.
10/09/25 by Jane Timmins
All good, collected on time and delivered on time as well. Well priced service as well.
10/09/25 by Mr Foster
Parcel Monkey has repeatedly helped itself to money from my bank account, telling me that I have inaccurately declared my shipments. They do this, and then make it almost impossible for their customers to get their money back while also stating that only 0.6% of claims are successful. My current claim has involved endless emails and taken 6 weeks so far, despite me providing photographs with the manufacturers dimensions clearly printed onto the side of the parcel. I have been using Parcel Monkey for around 10 years and have only recently started being stung with these charges. I take great care to accurately declare everything but now also have to take photographs to protect myself against later surcharges.
10/09/25 by James Watson
