-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,747 reviews.
Good service, but the website could be clearer about drop off locations/options.
26/12/23 by LondonPhil
The Parcel Monkey service is always excellent, providing all the information and facilities to ship parcels overseas, which isnt easy when having to complete the Customs forms but made easier with PM.
Definitely recommended and will use again.
26/12/23 by Tim Schofield
Parcel was picked up by DPD on time and delivered within 48 hours during the week before Christmas.
Would recommend!
26/12/23 by Joanne Warren
Sent presents for my grandkids UK to USA .
Parcel arrived undamaged and in perfect condition in two days . Chose the ups service , (3 days quicker and £12 cheaper than next best service. Will never use another company now . Outstanding service !!!!!!!
26/12/23 by Christopher Cornell
I used parcel monkey to send Xmas gifts to Spain paid amount stated to destination, my parcel got to destination in which my parents had to pay a further £27 to receive them, I’m so disappointed and would not rate or use this postal service again.
26/12/23 by customer
Fantastic service, great communication and parcels well delivered I will use this service again and highly recommend to friends.
26/12/23 by Cheryl Palmer
I had a fairly large/heavy item to ship some distance and was convinced I would need to use a man and van type transportation service - however when quotes returned through the comparison site I usually use were all in excess of £60 I tried Parcel Monkey on the offchance and got 24hr delivery for under £20!!! Moreover this price with insurance as well was cheaper with Parcel Monkey than through the parcel couriers own website! So my advice is give them a go, your item may not need specialist courier.
26/12/23 by Lenora
Great service. Great Delivery person
26/12/23 by georgina austin
Just straightforward to do
26/12/23 by Frank Chambers
There are only 2 drop off locations in Oswestry. Max Spiellman informed me that they had suspended service over Christmas??? The second Boozed up did not open until 13.30 needing me to return in afternoon. Secondly they informed recipient it was to be delivered on Thursday but tried to deliver the day before but as they were out took It into centre of town for collection- not what I paid for.
26/12/23 by Customer
Very easy site to use and all went seamlessly
26/12/23 by Chris Webber
Easy and straightforward to get packages delivered quickly.
26/12/23 by Customer
Logical easy to navigate website. I found a great price to send a Christmas package to Canada. Clear instructions, easy to print off the label and customs declaration. The parcel arrived in Vancouver 3 days after posting with Parcelforce. Brilliant!
26/12/23 by J Hargest
My parcels arrived over seas in 2 days!! Fantastic service
26/12/23 by Trish Ashton
Just brilliant, compare the market and choose.
26/12/23 by Jim
Absolutely Amazing experience from start time finish. International parcel from UK to USA in 2.5 days. Parcel in perfect condition with UPS.
25/12/23 by Tanya Mansfioeld
Just works well
25/12/23 by Mike Harris
Competitive price. Tracking efficient. Great service
25/12/23 by Michael Smith
Great site to compare order and update
25/12/23 by Craig Young
Spot on everything perfect
25/12/23 by Latif
Sent 2 parcels with different couriers in Christmas week through Parcel Monkey, one within UK and one to Hong Kong. Both collected from home and arrived at recipients within days in time for Christmas as promised. Shipments were very easy to book - labels, customs documents and instructions were very clear. Price comparisons were also clear. Will definitely use again. Thank You Parcel Monkey.
25/12/23 by David Etherington
All ways give 100% Scottish Highlands to Vancouver in Six days wow wow wow????????????????????????????to???????? a big well done again
25/12/23 by John and Marilyn Grayson
All parcels arrived safe and sound, no breakages and good delivery times.
25/12/23 by Pamela Jamieson
Delivered in time for Christmas!
25/12/23 by Paul
Excellent. Easy, priced well. Delivered on time.
25/12/23 by Rachel
Picked up the parcel earlier than stated so was delivered earlier. With great care and attention to my fragile expensive item.
25/12/23 by emma young
Easy to deal with and cheapest quote. Parcel collected on time and delivered with no issues.
25/12/23 by Andrew Griffin
Fast delivery. Easy to navigate. Competitive pricing
25/12/23 by Aldridge Alexandra
Parcel still not found Really disappointed Parcel monkey blame Parcelforce and parcelforce parcel monkey…. I just want my parcel back
25/12/23 by James Lynch
A parcel destined for the US, mailed thro Parcel Monkey 12 December has been in the Netherlands since 20th December. Onward service was Evri which I have not had issues with previously. The parcel was intended to be chocolates for the Christmas holidays or whenever they arrive!
25/12/23 by Alison Civil
The process was very straightforward and the parcel delivered very promptly
25/12/23 by Robin McKinlay
Quick and easy to order. Lots of options. Parcel drr et liveries on schedule.
25/12/23 by W Dale
My parcel which was a Christmas present to my nephew abroad was unexpectedly returned to me after just a few days. Apparently DPD says no value was inputted on the invoice but the customs invoice generated by my order clearly stated I had inputted £10 there. Parcel Monkey was not helpful in investigating how this error happened and it took me to prompt several times to get a refund, but with still no answer to how this parcel could fail to send. So my parcel will not reach my nephew on time for Christmas and I will be reluctant to use Parcel Monkey again for international parcels.
25/12/23 by Kwong Lee
The item has not arrived. The tracking stoppen on the 22nd December in NL.
24/12/23 by Marieke
Good price, reliable service. Always come back
24/12/23 by m. wilson
Exactly as promised! First-class information. Very easy to go through all the steps, thanks!
24/12/23 by Mike Bement
Arrived promptly
24/12/23 by Sharon
If I could have rated 0 stars I would have! I booked in a delivery but unfortunately it arrived damaged. I had to pay the customer full compensation as a result. Totally unacceptable! As a seller this deters me from using this service in future. Merry Christmas
24/12/23 by Customer Aviemore Antiques
Great app and easy to use. DPD gave great advice too.
24/12/23 by d parfett
Fast and Cost effective choices for quick, standard and secure deliveries! Only gripe was that some of the drop off points they showed available were not current or up to date?
Overall happy with the service and communications, will definitely use again!
24/12/23 by Joyce
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more