We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Great easy to use to find the best rate courier
26/02/25 by Jane Russell
I do not have a good experience. I wanted to send a parcel, paid the money, took the heavy parcel to InPost where the nor barcode nor the tracking number was accepted. I called Evry few times, their customer service line was not working either. Finally, after 4-5 complaining email, they will probably refund the money.
26/02/25 by ZSUZSANNA DIBUSZ
Absolutely shocking experience!!! qouted a price then almost doubled in extra charges they took from my account without any notice!!! this company should not be allowed to trade in the UK parcel no PM12769134
26/02/25 by Darren Hatton
reliable, delivery on time, communication
26/02/25 by seamus
Easy to book. Helpful hint about export issue. Very satisfied
26/02/25 by Andrea Gambell
nice experience
26/02/25 by Cagatay Pamuk
I paid for the correct weight and size and the parcel was delivered and I have now been charged £1.80 more as they say that it was not the correct information. I double checked my sizes and weight
26/02/25 by B BOYD
Picked up on the Fri from Uk in USA by Mon t time
Brilliant service
26/02/25 by Anna Dakin
Quick and efficient, updates excellent. Thankyou, will definitely use again!
26/02/25 by Carol Witcomb
Easy Process
Very easy process to get a quote an book a service. I used DPD collect & next day delivery with tracking and all went to plan.
26/02/25 by Barker Partnership
Not good, parcel packaged well (it was unopened in original box) a vanity unit with sink. Paid over £100 to get that sent to Victorian Plumbing for it to arrive damaged. You submit a report of the damage but don’t get a transcript sent to your email. Not a good interface and a bad delivery service. Speed and care should be the key for a premium parcel delivery service and this has just not been a good experience for me given that I am £450 out of pocket!
26/02/25 by Customer
Didn’t alert me before collection…
26/02/25 by Customer
Excellent services…
26/02/25 by Abu Ceesay
Process was clear and simple and parcel arrived quickly!
26/02/25 by Turhan Djemal
Got parcel delivered hassle free and easier than exspected,
26/02/25 by Robin
As always ParcelMonkeys information was comprehensive and accurate, giving a clear opportunity to find the right service to send parcels abroad.
25/02/25 by Customer
very easy and efficient
25/02/25 by Karen Kroese
Although the parcel was delivered promptly I was disappointed that the price i was quoted was increased. I expected that the price quoted would be the price I would pay. It was not clear that parcel monkey could change the price and take the extra payment without notification
25/02/25 by customer
Booked the pick up and delivery back to myself , very easy to do and a very competitive price great service
25/02/25 by Ian Davies
Prices very competitive & website easy to use.
25/02/25 by Chris
Very poor service take your money and are very unhelpful when dealing with issues. I sent a package to Ireland with very low value filled all the required paperwork and now the company they sent parcel with is demanding tax to be paid even though there is nothing due as it is way below the tax payable threshold. They are now holding my parcel to ransom until it’s paid !! Please avoid this company very poor service. If I could give them a zero I would.
25/02/25 by aine
Excellent service. Parcel delivered in 2 days. I appreciate being able to address the parcel at home and, with the QR code, print the label at the Evri collection point. Perfect for me an old lady of 85 years!
25/02/25 by RuthAnderson
Delivered early excellent
25/02/25 by Chas Mahay
I sent a parcel on 24 Jan, expecting reliable service. Instead, my parcel has been missing for over a month, and they have failed to provide any clear updates or resolution. I had to chase them repeatedly for updates, and they kept giving vague responses. They cannot locate my parcel but refuse to compensate me properly. Despite their own policy stating minimum £50 compensation for lost items, they are making excuses instead of processing my claim. This is completely unacceptable and unprofessional. If they cannot guarantee delivery, they should not be in business. I strongly advise against using this courier unless you want to risk losing your package and your money. ????
25/02/25 by Martina Guedelian
Really poor didnt turn up to collect parcel after paying 27.00
25/02/25 by Andre Tanner
Very easy to book and the best price.
25/02/25 by manvinder
This company are useless to fault, and this complaint has been going on since before Christmas 2024. After paying the money to have 4 parcels delivered before Christmas and then promised a collection date and rough time, I duly wrapped the parcels securely. 1 to Cambridge, 1 to Southampton 1 for Wiltshire and the last one to Bristol. Day of.collection, I was told no labels would need printing as the driver would bring them etc so waited in all day... No courier, and worse no information as to why so I sent a message through their system. Then was required to put in all the details of the consignment etc, so that they could find the delivery etc. Apparently their own consignment number does nothing until the parcels have been collected... I was told, in 2days. Sweating a bit as Christmas was coming up and obviously I want them there before the special day.. hurrah the courier turns up, has no labels, and uses the excuse, "I left them back at the yard, but will head back now and sort it all out... He also said that he could not leave a receipt for the parcels because it was company policy not to do so... Then mysteriously they all went missing a total of just over £350. Apparently lost and unable to be traced. No explaining from at all. After wrangling back and forth for almost 3months was told they had no record of the entire consignment. So I sent a copy of the debit card payment, and that apparently means nothing . If you want advice steer clear of these altogether. When things go wrong, which I except can happen you at least would expect to be treated like a customer not a cash machine.. no refund no compensation either.and what makes it worse, at the time of booking I had paid for insurance incase the parcels did get lost.
25/02/25 by Richard Edwards
Amazing service … and quick delivery
24/02/25 by Oana Meakin
Always easy website to use for bookings
24/02/25 by no name
Great experience
24/02/25 by PJ
Its always a brilliant service.
24/02/25 by Barry
Parcelforce didnt arrive. They say they did. But they didnt. Never again.
24/02/25 by Chris May
It was great as normal,would not use anybody else’s xx
24/02/25 by colin
Website is easy to navigate and use, easy drop off, very fast delivery any delays are usually weather related, very impressed!
24/02/25 by CG
I can’t really comment as yet as my parcel has not been delivered. It has been sitting in customs since 18th. Parcelmonkey have been pretty good so far and have responded to my emails.
24/02/25 by Mrs Manjit Kaur Ahluwalia
Postage to New Zealand in 5 days
24/02/25 by Mrs T
Easy to use. Excellent and reliable service.
24/02/25 by Nadine Llewellyn-Blakemore
Super great service and not too difficult to use.
24/02/25 by Mrs S Warraich
Item took forever to arrive and PM couldnt explain why, delivery tracking data was so out of date!
24/02/25 by Mr D Cooper
great price and smooth service.
23/02/25 by Customer
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