We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
All good, excellent service.Thank you.
29/04/25 by David Reynolds
Excellent. Ill extend and delivered exactly as ordered, and for a great price! Thanks
29/04/25 by PW
Parcel delivered safely and in good time.
29/04/25 by Mrs S
My parcel was never pick up so had to struggle with it to the Post Office to get picked up As you can see not happy and has put me off ever using you again
29/04/25 by Terry Lewis
Good communication. Effective delivery.
29/04/25 by Martin
So easy to do. I was sending a large heavy package and thought it would cost a fortune to send so was surprised it was only £7.14 for a 15kg box to be delivered. I used parcel force so dropped off at the post office where they printed out the labels for me then was able to track thereafter.
29/04/25 by Carol Kitson
Quick efficient service. Price was gd too. Arrived intact in time expected
29/04/25 by Mrs B
Everything went the way it should of. From start to finish all went smoothly.
29/04/25 by Mr. R Parker
Easy to log on and book, courier is always reliable.
29/04/25 by Amanda Rees
No emails received, not in junk folder either. Waited in for scheduled collection, no updates delivered then eventually got a reply saying that they rescheduled collection for the following day! Although the website offers comparisons between the different courier companies, and they appear to offer the best price, in the long term it’s more expensive because of their unreliability, hassle and inconvenience
28/04/25 by Kate
You picked up the goods on April 17th. They have still not been delivered. Where are they and why has it taken you so long? I had to have them back with the supplier by the 24th to get a refund. I am absolutely not impressed with your service
28/04/25 by Roz
I found it easy to organise and at a good price. Will definately use again.
28/04/25 by Rosalind Williamson
Courier never turned up and never got contacted as to why they never turned up. We contacted them and never got a response. Avoid this service!
28/04/25 by Senj
Brilliant service and easy to use, well done!
28/04/25 by Carole coleman
Absolutely fantastic. I have never had a parcel arrive that quick. It got picked up Tuesday and was in the states and at my daughter’s house Thursday. Crazy and so cheap. Highly highly recommend and fantastic price too.
27/04/25 by Kpv
My client doesnt have their parcel.
27/04/25 by Kate Robinson
UK to US under 4kg package shipped in 3 business days... all went very smoothly this time around. Will use parcel monkey again.
27/04/25 by Yas
Easy to use have been using PM for quite some time now and all parcels arrived safe and intact.
27/04/25 by Customer
I have used a few times now for international shipping and everything has always gone really smoothly. The booking process is easy with easy to find UK tracking information. When contacting them for the international-side tracking info, they have been really helpful and provided it without any fuss (stuff fairytales are made of these days!) I will of course update this review should anything change.. I have parcels in transit currently.
27/04/25 by Honest Reviews
Avoid them at any cost. Fraud company. I used their service for international courier by mentioning courier box size and weight. I got a quote and payed full. After the box arrived more than a week late, I got charged 40% extra (they save your card details) without any reason. I have raised complain with them, but they didnt get back with any details.
26/04/25 by Sumalya Barman
Parcel was not collected alternative arrangements had to be made.
26/04/25 by Eddie
My parcel is hasnt moved from the depot. I phoned and no one knows why, someone was meant to call me but no one has.
26/04/25 by Customer
great service
25/04/25 by Kamaljit Bharj
Shocking parcel left in bin with content removed
25/04/25 by Jason Lester
Parcel left in bin opened contents taken
25/04/25 by Customer
Brilliant service!
25/04/25 by Customer
Booked on Wednesday for a Thursday collection. Waited in for a day and a half, finally collected Friday 16:00hrs. God knows when it will be delivered! Lost all faith in this Company. You get what you pay for. Next time I will book with a reliable Company
25/04/25 by Robert
Absolute joke of a company and service. Booked for a pallet to be uplifted for the friday, then told me it would be the Tuesday and the following Friday still not picked up. Cancelled the order as they then had no information as to why it was not picked up. Make sure you use someone else. This has cost me £700 as a result.
25/04/25 by Kevin Paris
Very good easy to use
25/04/25 by Darren Poole
Quick and efficient and reliable
24/04/25 by Marian
Literally the worse service ever. Booked a collection (with DPD), driver went to the wrong building and claimed I wasn’t home, contacted DPD and they said speak to Parcel monkey. Spoke to Parcel Monkey and they arranged a refund which I still haven’t received after nearly 2 weeks! Then booked the exact same service via DPD directly for half the price. Avoid parcel monkey !
24/04/25 by Clementine
over 24 hours. Lost two customers
24/04/25 by Customer
Rubbish service
24/04/25 by Customer
Shocking company to deal with. I cancelled the collection as it was no longer required. They collected it anyway, delivered it to the wrong address then blamed me every step of the way. Still in talks trying to get my package back but every single step is a struggle with there 1/10 customer service. From the moment I messaged them they tried to blame me. It was meant to be cancelled? No we didnt do it yet thats your fault for accepting a pickup (I had another pickup scheduled that day, driver didnt say who he was collecting from). Delivered to the wrong address? You must have given us the wrong address.
23/04/25 by Andre Q
My parcel was due to be delivered within 5-7 days, posted from UK on 9th April. After paying additional charges (which I am disputing) I am informed today, 23rd April, that due to "a number of failed deliveries arising from an incorrect or incomplete delivery address" this parcel now has to be collected. Parcel Monkey say "we would strongly advise you contact the reciever regarding this being collected" However, There is no information provided to tell me where my daughter needs to go to collect this parcel AND this parcel is addressed to a very large company (Ferrari) and the address on the parcel is 100% accurate. I cannot believe how terrible the service provided by Parcel Monkey is. Please do not use this company. Absolute rip off merchants.
23/04/25 by Dawn Dale
Absolutely abysmal service. 6 Weeks passed, and despite attaching all of the documents Parcelmonkey requested me to, the parcel was returned. The end courier was completely uncontactable throughout the process, and had no idea where the parcel even was. Parcelmonkey, laughably, now refuse to refund the service. AVOID.
23/04/25 by Not J
Easy to deliver to my local coop and our was with my recipients very quickly. Did easy to use from start to finish
23/04/25 by Mr Hansen
Two parcels sent to Sweden on the same day. One delivered in excellent time, the other, not so good! Good value, and I will use again, but it took 3 weeks for the second one to arrive. I know Easter was in this time, and customs duty( on a used Mens suit??) had to be paid, which was not very clear as to how it was to be paid. However it’s there now and my son will go to the wedding!!
23/04/25 by Mrs Neal
I found this service very easy to use. A good comparison of all postage options and very clear to use
23/04/25 by Dawn Rhodes
Cost, efficiency and ease of doing
23/04/25 by John Taylor
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