We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,469 reviews.
Great service and easy to use
29/10/25 by Karen Warren
Great service - always delivers. It does what it says on the tin!! Thank you.
29/10/25 by Thomas O
Quick and reliable
29/10/25 by Mauricette Wisdom
I had a kitchen range picked up and it was damaged during delivery. Very disappointing.
28/10/25 by Nicolas
Absolute rubbish, you quote a price of £8.15 plus vat for a parcelforce service then after wasting several minutes of my life filling in you long winded E forms that go over things twice the price jumps to £17.85 with no explanation why. Youve lost another customer !
28/10/25 by Mark Kitson
Clunky site. Works but UI needs so much work. I often need to resend to the same place, you need a better "reorder label" system.
28/10/25 by Dave Webster
Did not like the adds all I want is book my delivery.
28/10/25 by colin jones
Excellent service from Parcel Monkey
28/10/25 by Gill Gordon
Very efficient
28/10/25 by Tani
Mafe Cruz gave me clear, concise and a quick response to my query. Thank you Mafe.
28/10/25 by NC
Amazing service!
Dropped a parcel for USA at my local shop Tuesday morning and it arrived at their house in Oregon Friday afternoon as quoted!!
Great price for faultless service!
28/10/25 by Mrs E P
great service & rates
27/10/25 by kay
Love this company always use.
Always competitive prices.
Collect and usually deliver.
But this time at the French end they would not deliver to my house, said parcel was too heavy for their system so I had to go to the local depot, fortunately not too far away. Also they said I owed 9€---that has never happened before. No idea why ?
27/10/25 by Sue Woodman (Bartlett)
UK to Northern Ireland no problem
27/10/25 by Pat in Monaghan, Ireland.
Goods not picked up. Couriers workand can pick up till 1900. Patcel Monkey closes at 1700 by which time theres no chance anyway of chasing a courier. If someone now comes Ill retract this statement.
27/10/25 by VINTAGE CRATES
It was the cheapest for what I was sending, it was collected from my home and delivered next day,this was fantastic service will use again
27/10/25 by mr g w eales
Easy to use and reliable
27/10/25 by Mo
When sending to China FedEx are efficient and reasonable cost
27/10/25 by Keith Fisher
Easy ordering process, great prices and parceles always arrive on time, couldnt ask for more
27/10/25 by Stephen Iles
Mostly good, but frustrating that in the address areas you can’t put special symbols like - or /. That caused a lot of problems with collection and delivery
27/10/25 by Dougal and mum
poilite and helpful
27/10/25 by Kieran Daly
Excellent service. Parcel delivered on time and without incident
27/10/25 by A.Harris
Very pleased with everything, thank you
27/10/25 by Eric Parsons
The service is awful, my package was returned, without any notice it had arrived or any documentation to collect. I will not ever use the service again.
26/10/25 by Gita Adams
Ease of use. Price and selectuin of carriers
26/10/25 by Roderic Wood
Easy service to use, straightforward for international shipping, and the prices are good. No issues for me
26/10/25 by Adam Greenhill
Very dissatisfied and frustrated with this company. Sent a parcel to Ireland and measured all the dimensions correctly. Parcel monkey have just sent an email saying I have to pay extra due to wrong dimensions. An absolute insult and definitely done to retrieve extra money. DO NOT BOTHER TO BOOK WITH THEM. Pay the extra and use another company. I will definitely not be using them again.
25/10/25 by Terri
Very pleased with service
25/10/25 by Customer
The service is easy and reliable. Information given is clear and reliable.
25/10/25 by Janet Obi
Excellent no issues all went very well using Parcelforce
25/10/25 by Jo
Item was never collected, but charged. Complained but the admin team were no help, said I had to pay again,I now avoid using them.
24/10/25 by Graham
Awful service not enough effort to resolve issues with package
24/10/25 by Sally Moody
Very easy to book, parcel was collected as planned and delivered as planned. I like being able to book online without needing for someone to call me to quote.
Will use again
24/10/25 by Customer
super easy to use
24/10/25 by Cah
Arrived on time to pick up and delivered on time. Only criticism is the driver having to move a big 27kg box on his own. Clearly doesnt affect the service but shocked that its expected of him.
24/10/25 by SF
you did marvelously well. thank you
24/10/25 by ayo
Prompt collection as requested
23/10/25 by Reena
It was an easy process and the carrier I chose was good and price to get a very large package to US was pretty reasonable. The driver turned up nice and early happily.
23/10/25 by Jill
My parcel has been lost in the system for 1.5 months now. I tried to claim on the insurance they sold me as part of sending the parcel but are now just asking me to wait some more! I cant actually believe that theyre not honoring the insurance Ive bought for this exact circumstance. Ive used parcel monkey before and it was always fine but I guess now that theyve merged with Yodel theyre not the company they used to be.
23/10/25 by Fane Fonseka
Would have been useful to receive email about payment that was due in country! I had to be promoted by the recipient that it needed paying!
23/10/25 by D Brown
