We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
It’s been almost a full month and they still haven’t delivered my package. Choosing to work with the company was clearly a huge mistake. First, they told me the package was damaged. Then they said it actually wasn’t, and that it would be delivered. Multiple times, they told me—after countless messages and calls—that the package would be delivered to a specific location on a specific date. Every single time, that turned out to be a LIE. NOTHING was ever delivered. I WASTED my time and energy going back and forth for absolutely nothing. Then, unbelievably, they told me the package was “LOST.” they told me to follow up again, which I did—and for the past two weeks, I’ve heard nothing but the same empty excuse: that the package is still MISSING. To this day, nobody can even tell me where it is. How can a logistics company just lose a package and have NO CLUE where it is? It’s outrageous. And then they have the audacity to tell me they “contacted the carrier but received NO update”? If they cant even get information from their own carrier, maybe they shouldn’t be in this business at all. Stop wasting people’s time and stop causing this kind of stress and damage.
05/05/25 by customer
Great service
05/05/25 by Mr margaret butler
Invaluable website, easy to use. Found the right service quickly and sent multiple heavy boxes for £9 each
05/05/25 by David
Easy to use site. Straightforward process to get label for posting
04/05/25 by Tim Howes
Had an emergency in Norway (I live in UK) and had to have an insulin pen sent from my home address to the address which I am staying at in Norway. On Monday, I needed this pen by Friday as my insulin pump was due to expire and I had no others to wear - hence why I needed the pen as I had insulin here in Norway. I had doubts I could get a parcel here before that time, but I was shocked to see Parcel Monkey state they could get it from UK to Norway in 3 days. I paid for the UPS Express Delivery through Parcel Monkey for £21. After it had been collected from the UK address, I could then track my parcel online, which was reassuring as it said it would be delivered at some point on Wednesday 30th. However later that evening I tracked it again and it said it would be delivered by May 6th. Not to sound too dramatic, but I wouldnt be alive if I had to wait that long. I contacted UPS and gave them my tracking reference given to me by Parcel Monkey and they got back to me saying that number isnt a tracking number. Now, when I try to log in to Parcel Monkey to track again, it doesnt recognise my account anymore. I havent got the log in credentials wrong as I have it saved on Google Passwords from the moment I created the account. I then select that Ive "Forgotten my Password", enter my email to receive the reset link and... nothing. Fortunately I was able to purchase a new pen from a pharmacy, which costs me £40 plus a train fair through Norway. I still have no idea where my parcel is
04/05/25 by Bam Boostick
Fantastic quick and easy service
04/05/25 by Tracy Start
It would seem that the information given is totally incorrect in that your detail does not correspond with the delivery address therefore ebay state they need the correct information to be given to them to close the account detail before releasing payment. please get a representative to ring me on 07770870988 to resolve the matter. Regards Stewart Shonk.
04/05/25 by Stewart Shonk
Cheaper than Royal Mail and works
04/05/25 by James
As always came through for us thanks Regards Nick
03/05/25 by Nick Hopkins
I had left them a glowing review even though I was suspicious of the other positive reviews (I wish more was being done about fake reviews as rogue companies instead of improving focus efforts on more bad conduct instead!) Those commenting on a smooth process etc (like I had!) clearly haven’t had anything go wrong.. I am sure their reviews would also turn into one like this. So things have gone wrong with latest shipment which is entirely out of my control and the UK courier used is refusing to help or do anything about it. Not only is PM not helping either but they seem well rehearsed in showing a complete lack of empathy or interest in helping also. They can’t be bothered to read the details provided so you have to keep repeating the same information and still don’t get anywhere. There is no complaints or claims process and that to me says EVERYTHING about a business - they couldn’t give a hoot about their customer, their goods, doing the right thing or even abiding by the law. They are only interested in your money. I will be researching a shipping agent (or going direct with a courier) that at least has a complaints/claims process to use in future. Will not be returning to PM!
03/05/25 by Honest Reviews
From start to finish..... amazing
02/05/25 by Martin Garfoot
I searched for a company who could deliver a small package to Malta. Parcel Monkey gave me a quote and confirmed UPS could do this. I completed all the necessary documents and paid the fee. Less than 4 minutes later my order was cancelled. The reason: we cant deliver to this destination. So far I have received no reason for this cancellation, I am still waiting for the refund.
02/05/25 by Kathryn Borg
Extremely easy to use and allowed me to get a very competitive shipping price sending a bulky item to the USA which I was unable to get elsewhere.
The customs form was automatically generated and clear instructions were provided on how to display them on the parcel.
Would definitely use again!
02/05/25 by Tom
The service was excellent from the time of collection to the recipient receiving the parcel. I would definitely use the service again and recommend to family and friends.
01/05/25 by FREDERIC
Picked up with no problems and early so not waiting all day for it to be picked up . Got there as promised on the day they informed me that they would.
01/05/25 by dorian gregory
easy to order very good price and prompt polite collection
01/05/25 by Customer
Everything went really smoothly. The booking process is easy to navigate. I needed a next day delivery for an event and everything arrived on time and was easy to arrange for collection and next day delivery back after the event. Highly recommend and fantastic price too.
01/05/25 by Pauline
Charge me twice for the same delivery. Currently going through PayPal to get the money back….
01/05/25 by Gary Woodland
Arrived at destination 6days after sending parcel
Can’t complain at all
Vet good service
01/05/25 by Kevin Trimm
Very calm driver, and my parcel delivered in good condition.
30/04/25 by AbimbolaOlajire
Parcel dropped off locally and delivered on time
30/04/25 by MRS CORRIE REES
Easy process.
30/04/25 by Key Card Co Ltd
Wheres the no stars button? Ive waited in two whole days so far for a collection. I paid £57 for a 24hr express delivery. Today is day three. No explanation, no compensation. Last week I cancelled a collection and the driver actually turned up ... Never again ... AVOID
30/04/25 by Sean Redmond
Have used a few times and always been an excellent service and good price .
30/04/25 by Jay Earl
Excellent customer service
The parcel was collected and delivered on time
29/04/25 by Tinah
All good, excellent service.Thank you.
29/04/25 by David Reynolds
Excellent. Ill extend and delivered exactly as ordered, and for a great price! Thanks
29/04/25 by PW
Parcel delivered safely and in good time.
29/04/25 by Mrs S
My parcel was never pick up so had to struggle with it to the Post Office to get picked up As you can see not happy and has put me off ever using you again
29/04/25 by Terry Lewis
Good communication. Effective delivery.
29/04/25 by Martin
So easy to do. I was sending a large heavy package and thought it would cost a fortune to send so was surprised it was only £7.14 for a 15kg box to be delivered. I used parcel force so dropped off at the post office where they printed out the labels for me then was able to track thereafter.
29/04/25 by Carol Kitson
Quick efficient service. Price was gd too. Arrived intact in time expected
29/04/25 by Mrs B
Everything went the way it should of. From start to finish all went smoothly.
29/04/25 by Mr. R Parker
Easy to log on and book, courier is always reliable.
29/04/25 by Amanda Rees
No emails received, not in junk folder either. Waited in for scheduled collection, no updates delivered then eventually got a reply saying that they rescheduled collection for the following day! Although the website offers comparisons between the different courier companies, and they appear to offer the best price, in the long term it’s more expensive because of their unreliability, hassle and inconvenience
28/04/25 by Kate
You picked up the goods on April 17th. They have still not been delivered. Where are they and why has it taken you so long? I had to have them back with the supplier by the 24th to get a refund. I am absolutely not impressed with your service
28/04/25 by Roz
I found it easy to organise and at a good price. Will definately use again.
28/04/25 by Rosalind Williamson
Courier never turned up and never got contacted as to why they never turned up. We contacted them and never got a response. Avoid this service!
28/04/25 by Senj
Brilliant service and easy to use, well done!
28/04/25 by Carole coleman
Absolutely fantastic. I have never had a parcel arrive that quick. It got picked up Tuesday and was in the states and at my daughter’s house Thursday. Crazy and so cheap. Highly highly recommend and fantastic price too.
27/04/25 by Kpv
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