We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
All collected and delivered as promised.
17/01/25 by John Hoerner
Efficient and quick.
17/01/25 by customer
great service. great communication. so much better value.
17/01/25 by Customer
Did what it was supposed to do when it was supposed to so I’m happy
17/01/25 by Bob
Good recommendation of courier which was most economical, delivered on time on date promised. What more do we need?
17/01/25 by Colin Hooton
Value of delivery service 0 Value of customer service 0 I’ve been waiting for two months a parcel back because been refused from the receiver cause was 3 days in late and I’ve paid for 24h service. They never delivered back to me and don’t answer my questions! Poor service, avoid them.
17/01/25 by giuseppe di filippo
Simple booking procedure and great value for money. Weve used this service on several occasions and they have never failed!
17/01/25 by Dale Hall
all went well
16/01/25 by R H
It was quick and convenient
16/01/25 by Student Denny
So easy to use, very competitive pricing and options. Collection and delivery tracking seamless. Ive used this service several times and would definately recommend.
16/01/25 by Screen Pages
The fact that you are able to arrange a home collection
16/01/25 by D Ruse
Package safely delivered on first working day after sending
16/01/25 by Michael
Very easy to do had left personal belonging at a hotel and arranged collection with parcel monkey, absolute excellent service and good value
16/01/25 by Vicky
Terrible Experience and no pick up!
16/01/25 by Customer
Easy to use the webpage and book a parcel collection for the next day. There were no hidden extras and the chosen company collected the parcel the next day. Pricing was very competitive
16/01/25 by gill f
Excellent service
15/01/25 by STEPHEN HEATH
Sent me a final bill of £52.60 as apparently Parcelforce used laser technology and determined that the parcel was larger in dimensions and/or weighs more. Firstly Parcelforce express 24 allows upto 30kg and 3m dimensions. The car seat I returned weighed 15kg and was below 2m in dimensions. Can you explain which car seat weighs more than 30kg and has dimensions of more than 3m?? Fraudulent company have done this numerous times to other customers. I will report to companies house, HMRC and trading standards as this company should not be trading unlawfully.
15/01/25 by Maruf Uddin
Ease of shipping internationally, pick up at home and selection of prices and carriers.
15/01/25 by customer
OK when it all works but bear in mind they are a parcel courier broker and will have little or no interest when or of your parcel is delayed. Guarantee is a wasted extra expense as well.
15/01/25 by 100004385800812
Easy to arrange online
Courier really friendly, arrived on time to collect, parcel was handled with care from my address.
15/01/25 by Anna North
Excellent! Can’t complain
15/01/25 by Vicky Kerrie
It makes sending Parcels so easy
15/01/25 by Premier Kitchens
Parcel didn’t arrive to the destination
15/01/25 by Executive Taxis -- The Blessed Olive
I paid full money on my delivery and they charged again on the destination country. I am not happy with this delivery and I am not not going to use this parcel monkey again.
15/01/25 by Customer
Parcel Monkey & FedEx have lost an expensive iPhone their customer service is incompetent, I even took out insurance, this has been ongoing for nearly a month. Parcel Monkey see you in court.
15/01/25 by Adam Collins
I initially picked UPS as delivery agent as my parcel was going to the US! By the time I had gone through the process UPS had doubled in delivery price.
I returned to the 3rd option - NOT UPS and ended up even with options not much more than quoted.
Total mis information re UPS!!! Not impressed.
I was impressed with how easy and smooth the paperwork etc was through parcel money and the agent I chose.
15/01/25 by Sabina Neall
Ease of parcel being collected to quick delivery
14/01/25 by Jill G
Really great service
14/01/25 by DAVID MCCABE
Perfect perfect
14/01/25 by Sophie
Speed and efficiency of delivery
14/01/25 by JENNIFER TARR
As promised, Delivered on time
14/01/25 by SB
Simple and straightforward. No bother.
14/01/25 by Andrew Todd
Really good site
14/01/25 by John Whitcombe
Iv used many times over the years but the last 2 parcels iv sent havent been collected after iv paid extra for same day collection, in the end I had to post myself. This has also happened to my friend. Unfortunately I wont use again, There is zero customer support. They take your money and dont provide the service. Avoid!
14/01/25 by Customer
This service was new to me, comprehensive, easy to use and good value. Can’t recommend enough.
14/01/25 by Mr Michael Naji
All good. ???? Thank you
14/01/25 by Kerri McKee
My gid where do I start, sent a present next day, it took 4 days to get there. No response from complaining email. Will never ever use again. Completely ruined a birthday gift surprise.
14/01/25 by customer
Best website. Third time using this very simple and cheaper
14/01/25 by sarah Vea
Website easy to use, delivery through UPS got from uk to Canada in 2 days will be using again
14/01/25 by Max
I have to give this 1 star. Ive purchased an item and the seller used this service (which Ive never heard of) and provided tracking. In order to view the tracking I need to create an account. Im sorry, but thats *****ic. I have no desire to give out my info and create an account with a company I dont plan to use just to see the status of my package. All of the help center info pages just redirect you to login pages and make it clear that you can get support if you create an account. But if you dont have an account I guess youre out of luck. Im not really one to write a review of a company but this is beyond frustrating.
14/01/25 by Colin
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