We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,577 reviews.
Okay, so I sent a big parcel of magazines to a customer, and the customer didnt receive them. I tried tracking and it appears they were returned to the depot by Parcel Force. I sent Parcel Monkey a complaint and they just were not interested in replying. Or their robots werent. I deal with another courier a lot and they are always friendly and contactable by phone. Good luck in trying to speak to Parcel Monkeys on the phone, or even getting a reply from them. Abysmal service. If a parcel is amaged, why does it take so long to return it to me, almost three weeks as it stands. Now when I click on their tracking I get a Forbidden message, Absolute rubbish. Parcel Hero for me from now on.
12/11/25 by Allan
An attempt was made (by ParcelForce) to deliver the three large, heavy parcels without any notice that they would be coming. A card was left through the door and I used the details on that to schedule another delivery two or three days later. This was confirmed by ParcelForce but the parcels were delivered the next day - in fact they were simply left on the drive behind a car as we were not in. Despite their weight, our neighbour then took them in to secure them for us.
11/11/25 by AF
Amazing service. Highly recommend
11/11/25 by jayne wade
Web site Could be a little less complicated but we use regularly
11/11/25 by Alan Croucher
Always easy to use and professional
11/11/25 by Customer
I was expecting the package to be delivered in the US, and after package was scanned at origin city, it immediately was marked as "Return to Sender". Wasted a whole week waiting for it to be delivered back home. Waste of money and time.
11/11/25 by Allan
easy to work with
11/11/25 by Stephen Dawson
I was returning a medium sized radiator and the supplier recommended Parcel Monkey. I hadn’t previously heard of this company. I downloaded the app and from there on the process was very easy. I elected Evri and all worked extremely well. Competitive price and excellent communication and updates provided including confirmation of delivery. .
11/11/25 by Richard Preddy
No-one turned up to collect the parcel.
11/11/25 by Richard
Having raised an issue at the beginning of October with this parcel monkey they have done everything to delay resolution of this problem. I booked courier delivery for a returned parcel and paid the extra protection cover as it was going overseas. The parcel was delivered to a wrong address and the company failed to receive it through this courier service. Having contacted parcel monkey numerous times to report this I’m getting nowhere with them even though I paid the extra protection cover. They’re not communicating information back or responding to my messages. It does not take almost 6 weeks to resolute!!
11/11/25 by Jodie Franklin
They use DX delivery services - appalling service. Paisley depot a farce - do not use this service if getting anything delivered to the Glasgow area. Be prepared to stay in for a few days hoping the delivery will arrive, customer care number will not be answered, you will receive messages theres been an accident/breakdown, that it has been delivered and signed for (when it hasnt) all for the same order. If you drive down to the depot to complain you will be told its out again for delivery and wait and wait - Im currently waiting with less hope that my parcel will arrive...I will be driving down to the depot again if it doesnt. If you have nothing going on in your life perhaps this would be a good distraction - but it seems to me too much unnecessary stress and wasted time (and money, if you have to take time off work to take part in the farce).
11/11/25 by Liz
I chose Parcelforce 48 for my Artwork package as EVRi have ceased sending paintings.
The goods were posted on Friday and arrived Monday 500 miles away. So pleased with the service.
Thanks Paul
11/11/25 by Paul Bursnall
Easy to use online parcel service for both the U.K. and abroad.
Excellent value for money.
Quick, reliable service easily trackable.
11/11/25 by MAURICE GOWLAND
Easy to use. Good choice of providers. Delivered as asvised.
11/11/25 by Ian
All good - two parcels sent and all arrived OK with easy on line and sending drop off at EVRI store.
11/11/25 by Customer
This week11/11/25 we got a parcel returned with contents missing and we have been asking for it since 27th August. The customer service is non existent. Parcel force return the parcel to their Preston monkey parcel monkeys Preston intact we can see the photograph and then it took weeks and weeks and weeks and chat after chat to get them to send it back to us then as I’ve already said it was missing items The customer service department just keeps going round and round in circles not answering questions given the same type of replies like a robot have used them for years and now looking to move somewhere else. I’ve tried to make a claim for £100 for the items missing and they now tell me that because the items were alcohol they can’t do any claim even though I’m booking the parcel it was clearly marked what’s inside the parcel and we said gin trying to get out of it always.
11/11/25 by Ken Hewitt
Easy to use and service is great
10/11/25 by Karen Warren
Great,on time
10/11/25 by Marusya Marinova
I have used Parcel Monkey for several years.
easy and clear booking and pricing system.
i either get my parcel collected next day or drop at the post office same day
10/11/25 by exodraft
My parcel was picked up as usual and got to its destination for my Grandaons Birthday I was so happy.
Never been let down by this company.
10/11/25 by Sue Young
Very easy process, excellent value
10/11/25 by Richard
Delivered on time.
10/11/25 by Jayde Day
Collected on time by a very helpful young man
10/11/25 by Mary Revell
great work, very easily resolved the issue
10/11/25 by Parminder
Parcel was left at the wrong address, did get it eventually
10/11/25 by Karen Pearson
The 4th time Ive sent a package through parcel monkey with no problems. Excellent
09/11/25 by Customermike
Great price and all worked efficiently with no problems. Brilliant
09/11/25 by Michael Pearce
V efficient
09/11/25 by Sarah Locke
Turned up on time and everything I ordered good service
09/11/25 by Recipient
3 weeks to deliver a parcel that was on next day delivery
09/11/25 by Em
Experience was appalling. First labels never arrived. Had to contact customer services. They had to create order. Printed label and drive to drop off lockers. What a farce. Scanning of the label did not work, told to key in number, did not work. Called customer services. Got an AI interface. Totally pointless must have bought the system from Poundland. Finally got to a human who said labels did not exist on their system, and go back to Parcel Monkey. Had to return home. I contacted customer services. Promised a refund. Told to allow 5 days for refund. Were I cynic I would say that the 5 days is they hope you forget, as they never refund, because thats what happened to me. No refund. I go back to the link to Customer Services to follow up, but guess what, they have closed the link, so I could not contact them and have to restart. Wasted so much time on this appalling service so I have given. Paid on a Credit Card, so will raise a disputed charge. Not, a significant sum, but I can stand sharp practice and being cheated on top of really bad service. I for one, will not use PM again as been burned. Other may have better luck.
08/11/25 by Sgt Kelly
Easy to use good service
08/11/25 by Rebecca
The only email I got was this one asking for a survey. Would have been good to know the parcel had been delivered
08/11/25 by Colin Anderson
This is my first time sending a large parcel. The process was very simple and easy to understand.
They found a selection of cheap couriers, I picked one and paid online. Packaged the goods and dropped it off at a local store.
Recipient has received the parcel
08/11/25 by Trevor
I have booked a parcel collection and they never showed up. I rebooked and waited all day and yet again they havent shown up. This is ridiculous - very disappointing and a complete lack of communication!
07/11/25 by Issy
Brilliant service from Parcel Force 24
07/11/25 by John Spence
problem booking so cancelled the label which was very easily done by your rep
07/11/25 by michael hall
The order was confirmed by you on the Saturday evening for a collection on the Monday but it seems that the order was not sent to the courier until Monday- thus missing the Monday collection when the sender was at home. The parcel was urgent. The sender then had to ask her daughter to stay at home instead of going out with her friends. The courier was specifically asked to pick up before 12.00 and kindly replied that they would pick up after 12!! It took further messages to get the time as close as possible. The next day delivery to me did not happen!!! So instead of receiving the urgent parcel on the Tuesday I received it on the Thursday. You have always provided a reliable service but the time it was urgent it all fell apart and well short of what I have experienced from you in the past
07/11/25 by Customer
Attempted a delivery when we were closed. No card left and no second attempt made to deliver. went back to the sorting office, but took several days to work it out as no card left and no ref number to redeliver. Still dont have the parcel. Really angry.
06/11/25 by Recipient
I had a delivery problem. Quick chat with the chat-box and a short time after my delivery was completed. Thank you.
06/11/25 by Roger
