We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,114 reviews.
Excellent service, as always. I have used PM on many occasions, they never fail to deliver. Highly recommended.
29/08/25 by Mr Owen
Needed to move a parcel quickly ... thus was a very easy and immediate wahvto compard options and get my shipped. Highly recommend
29/08/25 by Timothy Wilson
Awful service. Confirmed the order and happily took my money. Then when waiting on the label they say they cant send the the address they already confirmed. Now need to wait for my money back and spend more time looking for alternatives. Absolute joke
29/08/25 by Roger Roe
totally great business for them. Not only you have to pay them to arrange a collection. you also need to spend your time from 8-6 waiting for the so-called confirmed collection. and if you complained they will just book you for another collection. best way to spending your free time by live chatting with them and their answers are we cant do anything
28/08/25 by Pixxing monkey
Parcel stuck in Germany-was advised 2 weeks ago it was being returned and cannot get in touch with any human to help. Garbage service
28/08/25 by Darren Witcomb
Not even been delivered please contact me
28/08/25 by Nigel Extance
Cheapest option found very quickly
28/08/25 by Jansis
Last 2 collections have both failed to collect twice no explanation just re-booked for the next working day, paid for next day service and both parcels have taken over a week and half to get to the destination. Not sure if it is parcel monkey or the assigned courier but not good enough.
28/08/25 by Kim Nottage
Easy and straightforward to use
28/08/25 by Claire Evans
Paid over the odds for 3 parcels to get to their destination in time and no collection was made. The only way to contact anybody is via a messenger portal on your account page, no phone or email or live chat. Complained about the no collection, rearranged for next day and another no show! Now waiting 15 days to get my money back. No compassion showed or ownership of issues simply said it wasnt their fault.
28/08/25 by Sid Gornall
Really great service, easy to book, and easy to organise parcels going back.
28/08/25 by Kim
The collection never happened and the tracking links did not work - completely unacceptable. They re-booked it for me on a day I could not do without asking me. Then they re-booked it again but theres no communication through them of when the courier will arrive so we missed him. Then there was no communication on booking another visit to collect the parcel. Ended up getting a refund. Wholly unreliable, book direct to ensure you have notice of when a courier will arrive as parcel monkey does not pass on this information.
28/08/25 by George
Great service. Would definitely recommend and use again
28/08/25 by InPost
I chose the guaranteed 24 hour, next day pick up and delivery the following day, this did not happen. Our customer was desperate for the product and the delay was extended by the bank holiday weekend. A promised Friday delivery was delivered on the following Tuesday!!!
27/08/25 by alynwalker
Next day collection, did not turned up. Rebooked second time for a week later, didn’t pick up the parcel. Not pleased at all.
27/08/25 by Sj
They suspended my account, when i paid the fees, i wrote to them four times to unlock my account, but no reply at all
27/08/25 by abdou mant
My parcel showed as never having left the shop I dropped it off at. They didn’t really investigate , didn’t find the parcel . Despite stating that it was covered for £25 are trying to weasel out of paying and as a courtesy offered me my postage back. Avoid their customer service is slow and they don’t honour the contract.
27/08/25 by Lynne Ally Burrows
Parcel arrived late posted on 20/08 didnt arive till 27/08 was supposed to be 48 hours parcel force took parcel back as it had been infested by mice in there depot and had eaten some of the contents not happy at all
27/08/25 by Brian
Excellent,
To the point and very straightforward.
Excellent website and easy booking.
27/08/25 by David Jeavons
Shocking customer service! Twice the courier failed to another courier. No real apology the first time and they re boked a second attempt to which no courier arrived!! I have email customer service on three separate occasions - no reply. I have had to use an alternative provider as my return date was soon due. I have had no refund & no alternative way to complain - avoid at all costs
27/08/25 by Sam Raindle
Fairly Priced and Quick / Efficient service
27/08/25 by justin alogba
Easy to use fair price good service and tracked
27/08/25 by Terence
Actually delivered in time. All packages were fine and was super affordable!
27/08/25 by Customer
I lost 2 parcels jo information
27/08/25 by Customer
Parcel reached our grandson in record time thank you. Only thing I didnt appreciate was that his mother would have to pay import tax - oops!
26/08/25 by Patricia Gibson
I have had a dispute about a parcel delivery and trying to contact someone in the company seems impossible . No telephone number and chat live service that doesn’t work . No response to messages sent all in all not very happy with there customer service
26/08/25 by Richard
Parcel never got collected and Courier wouldn’t help me as their system said my order number HAD been collected despite me confirming on multiple occasions that the bridal shop still had my parcel.
26/08/25 by Ashley Louise
The collection was booked for the following day.after contacting you it was finally collected three days later
26/08/25 by customer
Would rate Parcel Monkey A+ for easy fill in forms and quick collection of my parcel
26/08/25 by Allan Duckworth
Excellent service fast delivery an
26/08/25 by Jyotin Patel
Yet to receive a refund for a duplicate payment from Parcel Monkey and speaking with their customer services team regarding this has been a waste of my hours!!
26/08/25 by Pro Control Automation Ltd
I shipped a 20kg package of personal belongings from the UK to Estonia, not commercial goods. To my utter shock and fury, I got an email saying I had to fill out a customs declaration in the Netherlands. Then, they slapped me with a €170 fee. Are you kidding me?! What kind of logistics company thinks its a good idea to send a package on such an expensive, roundabout route? Why would my personal items get sent to another country for customs and rack up this outrageous charge? This is absolutely unacceptable!
26/08/25 by Akeem Oyeleye
Huge discounts compared to other websites, and super easy to use
25/08/25 by Anirwolna
This was the first time i have used a company like Parcel Monkey and was expecting all sorts of problems!
It was actually one of the easiest and most straightforward transactions I have ever done! The courier turned up as expected too! #result
25/08/25 by Aneeebel
Service is on the intensive care utter rubbish lost my parcel 3 months down the line l’m being told we are still investigating . Very bad service.
25/08/25 by Leonard Dende
Collected by lovely chap who helped me with labels and delivered the following day!
25/08/25 by Linda Wilcox
Easy to use & really helpful that both labels & customs forms. I was mailing artwork to Texas & it arrived 48 hours after collection in London.
25/08/25 by RCAP
Great service reliable and cost affective
25/08/25 by Richard Strohacker
Amazing very quick, will use again
25/08/25 by RACHEL
Where is my parcel? Not deliverred
25/08/25 by Paul Stovold
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