We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 218,308 reviews.
Very good. Totally recommended.
24/07/21 by That One Customer
Great service
24/07/21 by MR G
Easy site to navigate, simple instructions, good price, quick collection & delivery. Carried weight that some other curriers don’t. Bang on!
24/07/21 by Customer
Best service for parcel delivery to South Africa!!!
24/07/21 by AMANDA
Excellent service
23/07/21 by Roy Williams
good service and on time!
23/07/21 by Customer
My 1st choice for parcel sending .Great Efficient Service. Thank You
23/07/21 by kate
Consistently 5 Stars - excellent service, very clear email communication and tracking, reliable delivery, AND you get to plant trees ***** Highly recommended
23/07/21 by Miss Lois Cordelia
everything went perfectly as far as the parcel being picked up from our house. That was only last monday and it is going to Australia so we will see how it gets there
23/07/21 by Customer
Very bad service. I booked next day delivery on Wednesday but they dint collected my parcel next day. Now they are saying they will collect the parcel today and will deliver next working day, which is Monday. They have an option to upgrade it to same day service and deliver it on time, but they are not doing it even if its 100 percentage their mistake. Never expected they will do it for an important parcel like this which will cause huge financial loss for me. I should have booked my parcel direct from Royal mail or Courier or other companies.
23/07/21 by Sainu Abideen
Excellent service
23/07/21 by Ian
there no way to contact you, as I did not get delivery on time its was 5 days late. It was for 24hrs but arrived 204hrs later
23/07/21 by Customer
It was so simple
23/07/21 by John N
good saervice
23/07/21 by Customer
Offer cheap knock off version of service. Will not refund for late delivery, unless 5 WORKING DAYS late, even if you pay next day delivery. Refuse to acknowledge refund guarantee which is offered on the service I chose. Beware you cannot contact courier for claims as your contract is with parcel monkey and their “terms of service” deny you any claim for late delivery.
22/07/21 by Sue
These guys gave the best price with various postage options. Such a smooth and simple service. Definitely use again.
22/07/21 by Fozia Ahmed
Easy and better than going direct
22/07/21 by John Anderson
Good service.
22/07/21 by Krzysztof
Good value for 2 large parcels (about 50% of buying direct). Easy to use and many options for the normal shipping companies.
22/07/21 by Andy W
Great prices. Great service. Would recommend.
22/07/21 by jane
No One has been to collect the parcel yet ?
22/07/21 by customer
Happy customer. Parcel picked up and shipped from UK to Bahrain very quickly, no hassle.
Will be using Parcel Monkey again.
22/07/21 by Customer
Very clear options, clear pricing and easy to follow instructions. Pickup was arranged and took place as planned, good were delivered without any issues - will definitely use again.
22/07/21 by Steve Higgins
My parcel has reached Mauritius but has still not reached to its destination. I’m still waiting it gets delivered. It’s more than 10 days already.
22/07/21 by Friend of Ted
Used this service many times but this time disappointing. Parcel collected 15/7/21 parcel did not leave for destination country from Heathrow until 21/7 having arrived there on 16/7. At least it is in destination country though not yet delivered.
22/07/21 by Carole Wylde
The service itself was great but I keep receiving emails for a password reset. There’s no way to unsubscribe from this even though I’ve sorted it out.
Overall, a very handy third part company for parcels.
22/07/21 by Customer
Collected and delivered on time and perfect tracking between the two. Good price.
22/07/21 by Stephen Walsh
Easy to use reasonable price arrived in good time but one of the items was damaged
21/07/21 by Helen Hercules O'Donnell
Quick, easy and efficient. Pick up driver was lovely too ????very pleased
21/07/21 by Brenda Jefcoate
Very good service and not over priced would use these again
21/07/21 by Kathleen williams
Did exactly what it said on the tin; excellent choice of couriers at all prices covering all services.
21/07/21 by Customer
Appalling service. I paid £65 for an expedite delivery to the USA. After 3 days the parcel still had not left the UK on account that the paper work was incomplete. Howevery I had filled all the documents I was given at the time of booking. I filled the additional documents. A day after there were more missing documents. This box should have been in the US by now, instead its still sitting somewhere in the UK. On top of that, ParcelMonkey is denying any responsibiliy, wont refund the shipping, and will even charge me extra if I want the parcel returned. I spoke with Beatriz at customer support. Very poor experience, will stick to Parcelhero from now on.
21/07/21 by Federico Zinelli
Very good service. Simple and quick to use. Will definitely use again.
21/07/21 by Customer
easy and second time
21/07/21 by Ruqyah
Cant fault em
21/07/21 by Sean Beech
Have used Parcel Monkey a few times. Daughter lives in Australia. A small hold up this time as had to complete the HS codes. Did not realise this and therefore had to redo the custom form. Very helpful chat personal. We got the form sorted and the parcel has arrived at my daughters, intime for birthdays
21/07/21 by Sharon Maynard
super easy to use ... :)
21/07/21 by Teresa
Despite completing business information and commodity codes, provided customs paperwork was not correct and delayed parcel delivery
21/07/21 by Customer
Excellent service, punctual and helpful.
21/07/21 by Angus Macleod
Recently weve been struggling to find a solution to compare delivery services at a reasonable price until we found Parcel Monkey. The service through out was a smooth process and we felt completely safe in using this incredible service. From WoodMonkey to Parcel Monkey ???????? Good Job! Highly recommended.
21/07/21 by Scott, WoodMonkey Business
