We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Easy to use better than actual ups site. Used twice no issues. Will use again
26/05/25 by Alvis
Fantastic service , very reliable and good value
26/05/25 by chris
It was very, very easy to understand and use this service. Especially for a pensioner like myself who isnt very computer savvy.
Im so grateful that they collected the parcel as it was heavy.
It was delivered in the stated time.
All in all, its a GREAT service.
25/05/25 by Mrs Elinor
Very easy, great price . Thank you
25/05/25 by Alyson Gill
Service provided
25/05/25 by Dave E
The customer service telephone support was better than the service. The parcel arrived with all the wrapping shredded and the contents exposed and I paid £80 for the privilege.
25/05/25 by JM
1st time used, easy transaction. Thank you.
25/05/25 by david foat
Great price to send.
25/05/25 by Anonymous
Brilliant company when sending heavy items to uk and Europe, make it easy , I always check their rates first and usually they are best ,very pleased
25/05/25 by Customer
I recently used Parcel Monkey to send a parcel from Scotland to Southampton, and I’m very pleased with their service! The entire process was smooth, with next-day delivery executed flawlessly and real-time tracking that kept me updated every step of the way. The parcel arrived on time and in perfect condition. I highly recommend Parcel Monkey for their reliable, efficient service and excellent tracking system!
25/05/25 by Peter Oxley
Brilliant easy to use full instructions and good price
25/05/25 by Anthony Lee
It was made clear that package could be collected after 4pm. Collection was attempted early afternoon. This now means that I need to drop it off at drop off point which has caused immense inconvenience.
24/05/25 by Kamal Sall
These jackasses had no guts to reply back to a simple concern. They saved my card details and charged me 40-50% over and above my already charged courier even after providing all details (weight and measurement of the box). These frauds have loot my money. If they really needed money, could have begged me. I would have thrown these suckers few pennies, thats all they deserve.
24/05/25 by Sumalya Barman
Never used this service before but was rejected by another courier that said the item was too large at 7kg. So I was directed to parcel monkey courier service, the item was a motorcycle tyre ,I used the drop off service with no fuss the tyre was delivered in two days with full tracking from the collection point too being delivered, great service.
24/05/25 by Customer
Always reliable even when things don’t go to plan
23/05/25 by Mrs Wendy Bates
Easy to use website and great service
23/05/25 by Daisy May Biggins
Parcel Monkey completly failed to get in touch and get a response from Parcel Force over TWO DAYS. In the finish we, in desperation, got in touch with Parcel force and sorted the missed delivery problem in 5 Minuits!!!!!! Also, if something goes wrong with a delivery PM are only open to 5 and start at 8. The courier companies can be contacted from 8 in the morning till 6 at least. Working with texts all the time is not the best way to contact courier customer services Qverall, a very poor operation and we STILL havent heard back from Parcel Monkey!! and the time now 0700 Friday 12-05-2025 so we wont hear anything until after the Bank Holiday IF were lucky. The basic rule of marketing IS Making it easier for the customer to buy. In all respects failed on this occasion!!!
23/05/25 by VINTAGE CRATES
Parcel not delivered by Parcel force. Parcel force said they could not help as parcel monkey had given a different sent from address than mine. So for security to go back to Parcel Monkey. Who were useless. Lost parcel. Lost cost of sending back through parcel monkey . Lost refund of goods. I had tracking number etc but no one would help will never use again . Peanuts = monkeys.
23/05/25 by Emma Hewitt
Easy to use site. Parcel Monkey gives all the information needed to make an informed decision about comparable service providers.
They cater for seemingly every variable and show every service that meets your specific parcel transport needs.
23/05/25 by Thomas Lewis
Claim Approved, But Still No Payment – Nearly a Week Later After a long and emotionally exhausting claims process, Parcel Monkey finally agreed to settle my compensation claim (PM12880994) for £860 following the loss of my fully declared and insured iPad Pro. I was told the payment had been approved and to allow 3 business days for the funds to arrive. It’s now been nearly a week, and I’ve received nothing. No payment. No updates. No explanation. This delay, after everything I’ve already been through—the denied claim, false accusations of misdeclaration, contradictory emails, and poor customer service—is simply unacceptable. Every step of this process has been slow, frustrating, and unnecessarily drawn out. I’ve done my part. I provided every piece of evidence requested, stayed patient through delays, and accepted the compensation promptly. There is no valid reason why I should still be waiting for payment this long after approval. At this point, I’ve lost all confidence in Parcel Monkey’s ability to handle such matters professionally. What should have been resolved quickly has been turned into a weeks-long ordeal that continues to drag on. Enough is enough. Customers deserve better.
23/05/25 by Rotimi Carew
Struggled to find a drop off point as shops shown on website difficult with bigger boxes for small shops with limited space . Took 3 different trips to shops for me to finally drop off parcel .. took an extra day for it to arrive than day stated but got there ok so would use again now I know what shop to drop offf at
23/05/25 by Mrs Panayiotou
Smooth, easy process despite the fact I had not heard of the service before.
23/05/25 by David Green
Excellent service
22/05/25 by Sharon
Great service
22/05/25 by Customer
Update to My Ongoing Nightmare – Still No Escalation or Contact! Following my original review, Parcel Monkey responded publicly stating they had “escalated the case” and that someone from their team would be in touch. Unfortunately, that has NOT happened. Despite this public display of concern, there has been no actual follow-up, no contact from any team member, and no meaningful progress on my claim whatsoever. The case remains completely static — just as it has been for weeks. I am now significantly out of pocket, having lost a MacBook Pro worth over £2,100, along with £119.03 paid in insurance — insurance which now seems entirely meaningless. This public-facing "were sorry and looking into it" routine is clearly for show. Internally, nothing is being done. This is both misleading to the public and insulting to customers already pushed to the limit. To reiterate: No one has contacted me as promised. The case has not progressed at all. I am left chasing a vanished parcel and a vanishing act of customer service. I stand by my warning: if you’re considering using Parcel Monkey for high-value shipments, think very carefully. Their system may accept your money for “protection,” but if something goes wrong, don’t expect real accountability or support. Until they offer a proper resolution, I will continue to escalate this through every regulatory and legal channel available.
22/05/25 by Alan Campbell
I mailed a package from the UK to the US at a much more reasonable cost than if I had sent it via Royal Mail. Instructions on mailing a package were clear (weight & dimensions needed, locate a drop off point & take it there). The need to print a label and invoice was an issue since I had no printer, but the receptionist where I was staying agreed to print the items for me. The package arrived on time and was in good shape.
22/05/25 by J. Jackson-Thompson
Didn’t turn up to pick up the product with now comms to me the receiver you him the sender.
22/05/25 by John Patterson
BEWARE! Parcel Monkey fraudulently take funds from your bank account! DO NOT USE THIS COMPANY. I sent an envelope weighing 220g (0.2kg) to the USA (Parcelforce Global Priority) costing £19.99 Parcel Monkey just took an extra £20 from my bank account without my consent, saying my small envelope had magically turned into a large box weighing 6kg! They have provided no proof, no photos (because they cant because its not true), but then have the audacity to ask the sender for photos after the event to prove you only sent an envelope. I dropped my ENVELOPE at the post office, they would have rejected it if I had lied and sent a really heavy box. Also, US customs would not have accepted a huge box, if I only declared a small envelope weighing 220g on the customs form. PM are liars and fraudsters with the worst and their help/support are hopeless. DO not use these fraudsters. I will be reporting the fraud to Barclays. You cannot take extra funds fraudulently from someone bank account without any supporting evidence. Shame on you. Envelope sent: 27cm x 20cm x 2cm (0.2kg) Box fraudulently charged for: 71cm x 42cm x 10cm (6kg)
22/05/25 by Georgia Lacey-Marchant
I paid for a UPS courier delivery via Parcel Monkey reassured that it will reach the receiver in no more than a week...its been over 12 days and parcel still not delivered..stuck in a warehouse for over 5 days..poor service and unreliable
22/05/25 by SIMONA ILINCUTA
Excellent !!!!
22/05/25 by Customer
Very fast and smooth pickup and delivery. I am amazed at the excellent service rendered. I recommend parcel monkey a thousand times
21/05/25 by Opeyemi
Good smooth delivery, no delays!
21/05/25 by Mourne Militaria
Quick and easy to book. Great service. Arrived in the time required, which enabled me to receive a refund on the item I needed to be returned to a company. I was initially worried about booking a courier, but Parcel Money made it easy.
21/05/25 by Kat and Mark Cowell
Competitive prices, provide accurate information.
Much like anything, you get out what you put in -
21/05/25 by Customer
Bought courier service at £85, guy turns up and the parcel isnt ever delivered it was an Amazon return, London to Luton, all relevant labels attached. DX are the couriers. Parcel Monkey are impossible to speak to just ****py circuitous chatbots. It is a total SCAM. No support, Ive done all the checking, useless, cant track or resolve delivery issues but take large amounts of money.
21/05/25 by Cassandra
only gave one star as it wouldnt let me give zero. I purchased an item on ebay and the seller sent it via Royal Mail parcel force 24hr service using Parcel Monkey as the platform. 3 days later still no sign of the parcel, RM do not recognise the tracking number, Parcel Monkey do not recognise the tracking number. Every time I enter PM129330xx (i have hidden the last 2 digits) it rejects it saying it needs to start with PM which is baffling seeing as it does start with PM. Their customer chat is useless, they said I need to have an account - however when I tried to start an account and had to click on email from them to verify the new account my anti virus went into overdrive and blocked access to the link due to it being linked to multiple viruses and reported scam sites. I am now going back and forth to some poor sod in India who just keeps repeating that i need to click a link that my antivirus is treating like the plague.
21/05/25 by Lee Smeaton
lied about collection , tracking not possible unless i spoke to the AI helper
21/05/25 by jack frost
Sent a small parcel from UK to US by UBS via Parcel Monkey portal. Posted late Wednesday, arrived in US on the Friday. Excellent service.
21/05/25 by Anthony
Easy to use, cost effective, it all works. Does what it says on the tin.
21/05/25 by Nick Simpson
Didn’t turn up to collect parcel. Contacted Courier but no response.
21/05/25 by Customer
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