We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,466 reviews.
12/06/21 by Vanessa Bleasdale
Used the collect system & it took seconds only for the driver to put a label on & take the parcel. Excellent, thank you very much & at a good price too!
12/06/21 by Patrick
Best rates, easy to use service.
My go-to for parcels
12/06/21 by Amanda
Excellent service, I recommended them to a neighbour and she has opened an account and is happy that I told her about Parcel Monkey.
12/06/21 by kate
the parcel went on 24 hours and took 4 days
12/06/21 by Mark Beedles
Easy booking system and access to invoices etc. Good value and flexible insurance cover.
12/06/21 by Agrifactors (Southern) Ltd
Excellent service very efficient
12/06/21 by Kate mwaura
Great service! Never used before. But was easy and reliable. Thank you
12/06/21 by Bipin
Excellent prices, and reliable service
12/06/21 by Sue
I can live with a "next day" parcel taking 15 days to be delivered. I can live with a fake POD being posted. I can live with incorrect excuses being posted by the driver. I can live with the fact that the parcel was delivered cut open, I can even live with the fact that some items were stolen from inside, because most of that is down to the delivery company. What I cant live with is the attitude and poor customer service from the, aptly named parcel "monkeys". They will tell you youre not insured too so if you do lose a parcel or something gets stolen from inside they will refuse to help you. They have ignored numerous requests from me to speak to a human being and have, to date, not replied to my request for their address so I can write a formal complaint. This is the worst customer service I have EVER experienced. Use them at your own risk.
11/06/21 by Nik Heath
All went smoothly sending parcels to South Korea
11/06/21 by Angela
Parcel monkey was recommended to me and was simple to use and informative.
I.e. their are couriers to use if you have not got a printer, at similar prices.
11/06/21 by John Hall
Easy to book and fair price
11/06/21 by Aadil Hussain
I’m very disappointed. I have very important legal documents I sent withParcel Monkey which should have reached their destination within 3-5 days. It’s now day 4 and they have still not left the UK. Will definitely not use them again.
11/06/21 by Liane Truter
Excellent service would highly recommend
11/06/21 by Andy Brotherton
Excellent service very fast delivery 100%
11/06/21 by Customer
Terrible - DO NOT USE Terrible! Booked a parcel for collection on Wednesday for delivery on Thursday before 10:30am. On Wednesday we got an automated email stating "WE STOPPED BY Unfortunately, nobody was home to collect your parcel. Our Courier Parcel driver attempted to collect your parcel at 12:58 today, but unfortunately you were away." This is rubbish, we are a business and our reception is manned 8am - 8pm, nobody came to collect. I raised this with parcel Monkey and they rescheduled a new collection for the next day, however again we got an automated message saying nobody was home - NOBODY CAME TO COLLECT! We complained again stating that this was for an important client and for the 3rd time today on Friday we got a message saying we were out?! Impossible, NOBODY CAME TO COLLECT? We contacted parcel monkey again, and they simply said they would reschedule our collection for Monday. The item was due to be delivered on Thursday before 10:30am? We will not be using them again.
11/06/21 by Brett Logan
please dont send parcel with there monkeys. they robbed people bank accounts. they robbed my £46 from my account. today they robbed me and tomorrow you. please avoid these monkeys. customer service are useless. no help provided no phone number nothing. i send parcel weight 7KG AND THEY CHARGE ME AFTER ONE WEEK FOR 72KG. THEY DONT KNOW THE DIFFERENCE BETWEEN 7KG AND 72KG THATS WHY THEY ARE MONKEYS.I HAVE ALL PROFF FOR 7KG BUT THESE MONKEYS DONT BOTHER. PLEASE PLEASE STAY AWAY FROM THESE ROBBING MONKEYS. ORDER NUMBER PM9529891
11/06/21 by mohammad
dont send parcel with these monkeys they robbed people bank accounts. they charge me £46 from my account and told me i send 72KG weight where i just send 7KG. I HAVE ALL PROFF. PLEASE STAY AWAY TOMORROW THEY GONA ROBBED YOUR BANK ACCOUNT. PM9529891 THIS IS MY PARCEL NUMBER WHICH I SEND.
11/06/21 by HASEEB
No problems when using for the first time - to Switzerland. Great to get the documents all ready to print out and stick on the parcel.
11/06/21 by A Taylor
Great service. Ive used them for shipping several guitars over the years.
11/06/21 by Colin Clarkson
Excellent site - quick and easy to use. Thank you!
11/06/21 by Christopher
Sent 2 parcels to Switzerland, 1 using Royal Mail and the other using Parcel Monkey via Parcelforce. Both parcels collected within 30 minutes of each other. Royal Mail parcel arrived 5 days later as expected. ParcelForce parcel was still in Coventry 8-9 days later and was eventually delivered 16 days later. Parcel Monkey customer support tells me there is nothing they can do - not even any attempt to find out what happened for the 8-9 days delay in Coventry. I wont be using them again because a good company is one that helps when things go wrong, they dont just leave the customer hanging with no explanation or compensation
11/06/21 by meechan
11/06/21 by Customer jim
Simply put in parcel details and got the comparison results. Picked the most appropriate one and paid. Sorted. Parcel went out when it was meant to and reached its destination when it was meant to. What more can you ask?
11/06/21 by Moira
MUCH cheaper than Royal Mail and easier and quicker to drop off at the Post Office. Thank you Parcel Monkey. Wish you could set up printing stations in some shops though like cash machines. People could pop in with the postage info as per your website, insert their bank cards and PIN and then hit the print button to get a quick convenient label - that would be amazing and even easier!!!
10/06/21 by Cathy
An easy way to find a good rate for a large parcel. Excellent service.
10/06/21 by Mr Martin Holland
I was finding it difficult to return a wheelchair a rather bulking and heavy item. However parcel monkey made the experience simple, all I had to do was give the dimensions and the weight and they were able to find me a suitable carrier.
10/06/21 by paul beer
Disaster - do not use this service. I have wasted hours in total trying to sort out their mess up. I got a card through my door with their phone number - phoned to ask for redelivery of parcel A. They delivered me back a different parcel B that I had sent out - ... the parcel B I sent out came BACK to me!! Oh my goodness, what a mess and its still not sorted, although I did finally, finally get the original parcel A destined for my house after further chasing. But Im still trying to get my parcel B sent to the right address.
10/06/21 by RAD
Sent parcel on a 24-hour service via Parcel Force, booked through Parcel Monkey UK. Dropped the parcel off early Thursday afternoon and it arrived with my client late afternoon the following Tuesday which was one day too late. Both myself and client were very disappointed with the service as the parcel (containing DNA kits) was time-critical. Very poor service.
10/06/21 by Customer
satisfactory and efficient service
10/06/21 by Abdulhusain
They sent me an email to say that my Cabinet could not be returned to the store as the size and weight were not correct. I had to pay more for haulage (even more than the price of the article ) even though the weight was half of what I’d stated. Right now I have no idea where my cabinet is. The store says it’s not been delivered. I’ve had to abandon it through frustration. I don’t have the time for this nonsense. (eBay tried to help but got no further with them either.)
10/06/21 by Marijke Lewis
Easy to use, seemed good value for money options. And parcel delivered safely!
10/06/21 by LisaT
Ive used several online parcel shipping comparison sites, but keep using ParcelMonkey regularly. Why, sensible shipping prices, good insurance prices. AND, the very fact that when you email them with a problem they actually sort it out. Very pleased with this company.
10/06/21 by Mark
Amazing service. Picked up 2 parcels from local PO. On Thursday afternoon. Delivered Saturday morning to Southern Ireland
10/06/21 by Customer
Once again 10 out of 10. I can only say that i find this the best way to send parcels at the best prices .I have used parcel monkey for both UK and European parcels and all have arrived safely.
10/06/21 by ALAN
I’ve used parcel monkey several times now. The site is very good and easy to navigate and the prices and service details are well explained.
Choosing the service is easy, paying simple and it just works. Truly a great experience.
10/06/21 by Gordon
Absolutely appalling service. Parcels all arrived late. When I contacted customer service they were unhelpful and the insurance that I took out is apparently useless as they will not compensate me for my late parcels even though I’ve had to refund my customers. So I’m out of pocket by £110.
10/06/21 by Customer
Both the guys who collected and delivered were handling the luggages very carefully. 5 stars for them.
09/06/21 by Customer
Easy to use
09/06/21 by customer