We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Excellent service
22/05/25 by Sharon
Great service
22/05/25 by Customer
Update to My Ongoing Nightmare – Still No Escalation or Contact! Following my original review, Parcel Monkey responded publicly stating they had “escalated the case” and that someone from their team would be in touch. Unfortunately, that has NOT happened. Despite this public display of concern, there has been no actual follow-up, no contact from any team member, and no meaningful progress on my claim whatsoever. The case remains completely static — just as it has been for weeks. I am now significantly out of pocket, having lost a MacBook Pro worth over £2,100, along with £119.03 paid in insurance — insurance which now seems entirely meaningless. This public-facing "were sorry and looking into it" routine is clearly for show. Internally, nothing is being done. This is both misleading to the public and insulting to customers already pushed to the limit. To reiterate: No one has contacted me as promised. The case has not progressed at all. I am left chasing a vanished parcel and a vanishing act of customer service. I stand by my warning: if you’re considering using Parcel Monkey for high-value shipments, think very carefully. Their system may accept your money for “protection,” but if something goes wrong, don’t expect real accountability or support. Until they offer a proper resolution, I will continue to escalate this through every regulatory and legal channel available.
22/05/25 by Alan Campbell
I mailed a package from the UK to the US at a much more reasonable cost than if I had sent it via Royal Mail. Instructions on mailing a package were clear (weight & dimensions needed, locate a drop off point & take it there). The need to print a label and invoice was an issue since I had no printer, but the receptionist where I was staying agreed to print the items for me. The package arrived on time and was in good shape.
22/05/25 by J. Jackson-Thompson
Didn’t turn up to pick up the product with now comms to me the receiver you him the sender.
22/05/25 by John Patterson
BEWARE! Parcel Monkey fraudulently take funds from your bank account! DO NOT USE THIS COMPANY. I sent an envelope weighing 220g (0.2kg) to the USA (Parcelforce Global Priority) costing £19.99 Parcel Monkey just took an extra £20 from my bank account without my consent, saying my small envelope had magically turned into a large box weighing 6kg! They have provided no proof, no photos (because they cant because its not true), but then have the audacity to ask the sender for photos after the event to prove you only sent an envelope. I dropped my ENVELOPE at the post office, they would have rejected it if I had lied and sent a really heavy box. Also, US customs would not have accepted a huge box, if I only declared a small envelope weighing 220g on the customs form. PM are liars and fraudsters with the worst and their help/support are hopeless. DO not use these fraudsters. I will be reporting the fraud to Barclays. You cannot take extra funds fraudulently from someone bank account without any supporting evidence. Shame on you. Envelope sent: 27cm x 20cm x 2cm (0.2kg) Box fraudulently charged for: 71cm x 42cm x 10cm (6kg)
22/05/25 by Georgia Lacey-Marchant
I paid for a UPS courier delivery via Parcel Monkey reassured that it will reach the receiver in no more than a week...its been over 12 days and parcel still not delivered..stuck in a warehouse for over 5 days..poor service and unreliable
22/05/25 by SIMONA ILINCUTA
Excellent !!!!
22/05/25 by Customer
Very fast and smooth pickup and delivery. I am amazed at the excellent service rendered. I recommend parcel monkey a thousand times
21/05/25 by Opeyemi
Good smooth delivery, no delays!
21/05/25 by Mourne Militaria
Quick and easy to book. Great service. Arrived in the time required, which enabled me to receive a refund on the item I needed to be returned to a company. I was initially worried about booking a courier, but Parcel Money made it easy.
21/05/25 by Kat and Mark Cowell
Competitive prices, provide accurate information.
Much like anything, you get out what you put in -
21/05/25 by Customer
Bought courier service at £85, guy turns up and the parcel isnt ever delivered it was an Amazon return, London to Luton, all relevant labels attached. DX are the couriers. Parcel Monkey are impossible to speak to just ****py circuitous chatbots. It is a total SCAM. No support, Ive done all the checking, useless, cant track or resolve delivery issues but take large amounts of money.
21/05/25 by Cassandra
only gave one star as it wouldnt let me give zero. I purchased an item on ebay and the seller sent it via Royal Mail parcel force 24hr service using Parcel Monkey as the platform. 3 days later still no sign of the parcel, RM do not recognise the tracking number, Parcel Monkey do not recognise the tracking number. Every time I enter PM129330xx (i have hidden the last 2 digits) it rejects it saying it needs to start with PM which is baffling seeing as it does start with PM. Their customer chat is useless, they said I need to have an account - however when I tried to start an account and had to click on email from them to verify the new account my anti virus went into overdrive and blocked access to the link due to it being linked to multiple viruses and reported scam sites. I am now going back and forth to some poor sod in India who just keeps repeating that i need to click a link that my antivirus is treating like the plague.
21/05/25 by Lee Smeaton
lied about collection , tracking not possible unless i spoke to the AI helper
21/05/25 by jack frost
Sent a small parcel from UK to US by UBS via Parcel Monkey portal. Posted late Wednesday, arrived in US on the Friday. Excellent service.
21/05/25 by Anthony
Easy to use, cost effective, it all works. Does what it says on the tin.
21/05/25 by Nick Simpson
Didn’t turn up to collect parcel. Contacted Courier but no response.
21/05/25 by Customer
Amazing!
21/05/25 by Ruth
I booked a shipment with Parcel Monkey (Ref:PM12896270) on 8th April 2025 to send a MacBook Pro worth £2,185.75. I paid an additional £119.03 for insurance cover against loss or damage. Despite declaring the item clearly during booking, Parcel Monkey later dismissed my claim, citing their Restricted Items List and Clause 8 of their Terms & Conditions. However, they deliberately ignored Clause 8.1, which clearly states that liability is excluded only if the item was submitted without their knowledge. I declared the item. Their system accepted it. They charged me for full-value insurance. That constitutes full knowledge and acceptance — yet they denied my claim. Since then, I’ve received repetitive, generic responses, claiming the matter is with the courier. But I booked this service with Parcel Monkey, not the courier. They’ve shown no ownership or urgency, and I’ve had to chase them every step of the way. What’s worse — I’ve now seen several other reviews on Trustpilot describing identical experiences, where customers paid for insurance only to be denied compensation after loss. This recurring pattern suggests a systemic issue in Parcel Monkey’s platform, which allows users to insure restricted items and then hides behind T&Cs to avoid liability. Unless Parcel Monkey resolves my case promptly, I will escalate this to Trading Standards, Citizens Advice, the Financial Ombudsman, and the Small Claims Court. I urge others to be cautious. Their current practices are misleading and deeply unfair.
21/05/25 by Alan Campbell
Never disappoints
21/05/25 by Charmaine
You appear to have charged me twice.
20/05/25 by Mrs Margaret Roy
Quick! Perfect
20/05/25 by Geir Þór
Gentleman that came to pick parcel up was very friendly and helpful
20/05/25 by Pat
Got good price and able to compare prices. Sadly Royal Mail didn’t deliver within 48 hours inspite of using their 48 hour tracked service.
20/05/25 by Bob Stone
Do NOT use parcel monkey!! They say it’s cheap and convenient to book a collection or delivery - it is not! I was advised by Amazon (to Amazon, this is an epic fail on your ) to use parcel monkey who are fantastic at taking your money but due to being a third-party the agency between courier services: parcel force, wide world etc.. do not like using them! I have had now three failed attempts to collect a parcel that was supposed to be done on the same day.. 6 days later still no collection service (oh but was charged for it too, no refund yet either)! Absolute scam go direct DO NOT USE THEM!
20/05/25 by Chris
easy to use no hassle
20/05/25 by Stuart Montrose
Ease of booking online through clear instructions.cheaper than others I’ve used.
On time collection by personable friendly chap. Quick delivery overseas with no damage to the item. Would definitely use again.
20/05/25 by Chiappini
Booking and pick up ran smoothly but item arrived at its destination damaged. Complaint made but no reply yet.
20/05/25 by Suzi
This was the first time I had used this company. Everything went very smoothly.
19/05/25 by David Stacey
Quick easy reasonable priced. Parcel sent Monday evening and arrived Wednesday evening. Excellent service would recommend to all.
19/05/25 by Janet
The parcel was sent back to me, as EVRI said they could not find the delivery address. Resent parcel with parcel force at extra cost to myself. Not impressed as you Parcel Monkey recommend these companies. Which clearly seem to be Monkeys.
19/05/25 by Customer
Atrocious service. Parcel was not delivered and, despite paying the insurance cover, they refuse to make payment or accept responsibility.
19/05/25 by Darren
Our parcel courier was excellent and gave us really good service. He couldnt have been more helpful
19/05/25 by Busy mum
Hello, My purple travelling box was picked from my house , have not been find yet, l don’t know how long it will take parcel monkey to get me my package, l will really appreciate it if you can quickly find my purple travelling box and deliver it or bring it back to safety. My mother’s medicine are in there.
19/05/25 by AbimbolaOlajire
Collected and delivered efficiently
19/05/25 by George Duff
Heavy Parcel…..delivered cheaply and promptly.
19/05/25 by Maureen hill
Fantastic service!
19/05/25 by Customer
Some times price is fine sometimes there’s a bill of an excess of £50 what a joke
19/05/25 by Customer
Nobody has bothered to get in touch, a person that is, perhaps Parcel Monkey prefer not to speak personally to customers
19/05/25 by Stewart Shonk
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