We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,351 reviews.
Easy clear booking process. I like the information reports at all stages up to delivery. Great service thank you
03/02/25 by Mr Jean paul Adams
Pathetic Over a month but they keep on emailing after fee days that they are contacting their sister company but another agent emailed it is with customs. Mixed information but when responded they dont get back to me No update on my 4 parcels. We have missed the event it was being sent for.
03/02/25 by khan
Easy to use site and i can access invoicing for my records
03/02/25 by Sue
The process of sending a parcel to Australia was very simple. The courier (Evri) collected as promised and the recipient is receiving tracking information. However the parcel has not arrived as yet in the timescale expected / quoted.
03/02/25 by Harry sansom
This was such an easy way to send a parcel. It was picked up from the door by
a very helpful driver. I was able to track its journey right through until delivery. The price was reasonable too. Will definitely use this service again.
03/02/25 by Mrs Trudi Trescothic
Very impressive overall. Great communication and parcel collected and delivered safely and on time.
02/02/25 by MichaelJ
Parcel collected by trusted evri courier. Dont know if the parcel was delivered safely as photo taken by delivery courier only shows the parcel and his foot. It stated on the parcel (hopefully) to leave in a safe place, this was not indicated in the photo. You are only getting 3 out of 5 stars because of the courier at this end, otherwise it wouldve been a 1
02/02/25 by Mr R White
Very efficient service.
02/02/25 by C. Younger
Easy to follow
02/02/25 by Anonymous
Often they offer the best prices, but their customer service is poor and they bear little to no responsibility when things go wrong (which they do) which makes it very difficult to rely on them as a business.
02/02/25 by Customer
So, so bad. Evri lost my £500+ parcel. A wooden box got delivered instead. It was insured. PM insist I have to go through them to resolve. They ignore my messages and dont understand the simple situaiton - I waited days for a response to say... "your parcel was delivered. this is resolved"!!!!! Then I fight for weeks to get a refund... they offer me a refund on the value on the parcel, with the VAT taken off?! I pay VAT so why am i not getting that?! Plus theyre not refunding me the postage - surely I shouldnt pay if it wasnt posted?! And now were back to not getting a response for a few days. AVOID.
02/02/25 by Joe D
Happy with service from start to finish.The only thing was the cost of the package to return but it was a large item
02/02/25 by Sam Bowden
Easy to use. Great service.
02/02/25 by Mrs Tara Hancock
A good choice of couriers, so you can chose one that has a drop off near yourself. Prices are reasonable and better than going direct to the courier. So far, so good. No problems.
02/02/25 by Dave
I have only received an advice after collection where there was hardly any details except a PWCC ref number. No proper receipt. No tracking number given so I don’t know whether recipient received it.
02/02/25 by Jo
This was a priority parcel and should have been delivered on Thursday or Friday 24 January at the latest . The parcel cleared all the way to Calgary - then it was held with ridiculous excuses - they did not know what items were - what is the point of putting in codes if they won’t look at them . They then wanted a payment of Canadian dollars . This was a personal gift and I am not pleased they had to pay for a gift and it was 3 days late by the time the received it. I am not happy and would like them to have the money refunded . The parcel was obviously checked at other airports before it got to Calgary .
02/02/25 by Dorothy Ritchie
Collected as planned.
Delivered as planned.
01/02/25 by leslie slack
Customers beware sent an exhaust with them costing £50 weigh and measured perfectly. They come back to me and said it was 3 cm bigger and charged me an extra £124 in the end. It cost me £175 to send an exhaust box Took the money straight out of my card still fighting to get it back buyers beware
01/02/25 by Dean Cook
Paid for express delivery and it took 5 days ????
01/02/25 by paul
Good pricing, quick service, easy drop off locations, delivered on time, well cared for no damage.
31/01/25 by Mrs B
Very easy and no headache.
31/01/25 by Customer
I sent a package with insurance which was damaged somewhere during the transport. It happens sometimes. There was not an easy case but eventually "M" from Customer Service Team worked out a solution of which I was very satisfied. It was a very good experience after all. Thank you.
31/01/25 by BViktor
I chosed international delivery 2-3 days and after 10 days parcel still didnt arrive... It was small and lightweight A4 sized parcel.
31/01/25 by Maciek
Great easy to use site
31/01/25 by paul milnes
Very very poor this time which is a shame because its worked fine before. I ordered a DPD collection, same day if ordered within 40 mins. Nobody came to collect. I complained and it was rescheduled for the next day and I had to print a new label. Next day passed and no sign of DPD and zero comms from anyone. Finally cancelled the ordered and will just go to the PO. Not sure if this issue was DPD or Parcel Monkey. Whatever, I lost two days and wasted a lot of time.
31/01/25 by Angus Beare
My package was picked up on time and delivery was maid the next day.
Over 800 miles and not a mark on the packaging every thing was delivered quickly and perfectly in tact.
I will 100% use them again
30/01/25 by Gary Harrison
Had to contact customer support to resolve an issue and had an excellent response. Would definitely recommend Parcel Monkey without any hesitation.
30/01/25 by Maureen Goh
Each time i have used Parcel monkey, they have delivered excellent service and on time
30/01/25 by BERNIE BROOKS
Nobody would take the parcel, so I’ve paid for a service and still have it - useless service. It’s a large box that I’ve taken here and there and nobody would accept - return my money!
30/01/25 by LILY MAY WATT
ParcelMonkey gave a good range of choice for couriers and I was able to compare 24hr and 48hr ones.
The price was very competitve.
Pick up and delivery to my clients was drama free and on time.
I will use the service again.
Thank you.
30/01/25 by Falak Waheed
Excellent service and package received as quoted. I will definitely use them again the the future
30/01/25 by Customer
Parcel Monkey might offer a service to find the cheapest shipping method, but their customer service is dreadful. My parcel has been stuck in customs for over 4 months. They have been actioned to get it returned, but despite having all the information they need, this has still not happened. Response times on their customer service portal are painfully slow (about 7 days on average) and my repeated requests to escalate a complaint have been consistently ignored. Ive used them previously in the past without issue, but clearly as soon as there is an issue, they are not equipped to handle it. I will not be using them again.
29/01/25 by Simon W
Hadnt used Parcel Monkey to send abroad before. Having navigated the site, all worked well.
29/01/25 by Mrs Ghislaine
Used Parcel Monkey 3 or 4 times now and Ive had an easy experience every time. I send a care package to a friend in America every now and then and Parcel Monkey has made it such an easy thing to do. So far UPS have been my best option for cost to delivery time so I have also used them every time.
We have a 100% record for the parcel being picked up and delivered to America within the 2 day timeframe.
29/01/25 by Paul Rickwood
So easy spot on , on time every time
29/01/25 by Patrick
Very clear costs depending on size and weight of parcel.
Easy drop off.
Parcel arrived on time.
29/01/25 by Salter
It was the first time that I have used this service, and I was very impressed with how easy it is to use and get the best prices for your delivery.
29/01/25 by Mark Hallam
Very easy to use. Great company.
29/01/25 by William
Been using them for years, sent a parcel in the UK using parcel force service they charged £89 I checked the parcel force website afterwards, and they would have charged £71 for the same thing it was too late I had already drop off the parcel stupid me :(
29/01/25 by MALCOLM TABBENER
Great service as always
29/01/25 by Linda Gill
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