We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,377 reviews.
Got my parcel on time.
No issues.
Thank you.
06/11/25 by Julian.
Absolutely rubbish and disgusting service
06/11/25 by Kamran Ashfaq
No problems. Would use again 100%
06/11/25 by Mr MERVYN SINCLAIR
UK to Hong Kong.....4 Days !!@ half the price !!
06/11/25 by MR Kevin Dubber
Never again !
06/11/25 by Nicol El
I have never seen such a joke of a customer service. 4 days in a row they claimed to book a collection with Parcel Force between 8am and 6pm, impossible to track if they actually did, but surely not a call, not a card, not an email on every single day. Yet they would tell you to wait and advise they have no clue why no one came, rebooking a new delivery for the following day asking you to reprint all custom paperwork and labels every single time. The second I started to say the service was slightly disappointing as it would force one to stay at home all day waiting for an hypothetical collection 4 days in a row was starting to be annoying the reply was you can cancel and book with another carrier… Semi efficient communication channels either via live chat (the rude one telling you to go away if you are not happy) or a message ticket based that simply reply automatic messages after a few hours saying wverything is in hand and will be fine (when it is clearly not in hand as nothing is happening). A joke of a business that is proving a total scam and can not be trusted in any way, run away!
06/11/25 by Corentin MARGIER
Parcel Monkey’s Error Cost Me $700 — No Help, No Accountability ⭐ 1 Star — Avoid! I stated my shipment was a return, not a new import, but Parcel Monkey failed to log it correctly. Now my parcel is stuck in customs and I’m being asked to pay an extra $700 USD! Customer service has been awful — long waits, no help, and zero accountability. I’ve lost money and time because of their mistake. Avoid this company at all costs.
06/11/25 by Jadeand Marco
⭐ 1 Star I stated clearly that my shipment was a return, not a new import, but Parcel Monkey failed to register it correctly. Because of this, my parcel is now stuck in customs and I’m being asked to pay an additional $700 USD on top of the original shipping cost. Customer service has been extremely poor. I’ve spent hours on hold, only to be cut off or told there’s nothing they can do. No one has taken responsibility or offered any real help. This has caused unnecessary stress, wasted time, and financial loss. Very disappointing experience — I would strongly advise others to avoid using this company.
06/11/25 by Jadeand Marco
Still waiting for parcel to be picked up a month on although you were very quick to take the money out of my account.
05/11/25 by Anon
Efficient, helpful, straight forward service
05/11/25 by ALICE GUARDIERO
The best thing I ever did was sent parcel with them. Excellent service.
05/11/25 by kamal ahmed
Parcel was delivered on time
05/11/25 by Deborah
I received notice that a parcel was due to delivered BUT I found the parcel on the front door step and very obvious. I was at home and there seemed to be no attempt to let me know by knocking at the door. If the driver did so I did not hear him.
05/11/25 by M D Roberts
Good service, competitive prices, collection and delivery made seamlessly, recommended carrier.
04/11/25 by Mr Ian Frazier
My package was delivered on time. Good. But your on- line booking process I found frustrating, after getting payment made and bank details cross checked, yhen having to take the email you sent me to the despatch store, then open an attachment and then get them to scan a QR code to print the delivery label. Too complicated for me.
04/11/25 by customer
**** they returned by parcel from Spain with no explanation after paying nearly 90 pounds
04/11/25 by Louise Marrieanne
Great service. Thank you
04/11/25 by abdul Sen
logged onto chat and Mafe Cruz sorted my problm in 2 minutes
04/11/25 by Dri-Pak Ltd
Excellent communication, delivered right on time
04/11/25 by Aleksandra Irzyk
Thoughtfully put in our book hut on drive- must have been a strong lad a I couldnt lift it and had to roll it into garden
03/11/25 by Teach Me Floristry
Really good experience went like clockwork just as you hope every transaction you make
03/11/25 by Mrs Sue Davidson
Ideal service, value for money and really easy to organise everything online. Very impressed, have recommended to others and will use again myself.
03/11/25 by Iona McCulloch
Parcel was delivered in good condition & driver was very pleasant
03/11/25 by NEWTON
Collected on time and delivered when promised
03/11/25 by RP
The package arrived in excellent condition, in a timely manner, and was delivered safely to my front door. Very happy with this service. Thank you.
03/11/25 by Delwina Herd
Another smooth delivery .
03/11/25 by Mourne Militaria
Quick, easy and cheaper than going to the company that delivered the parcel (with the insurance cover that I wanted) directly. Highly recommend.
03/11/25 by Ruth
our parcels are always delivered when indicated, and always with courtesy
03/11/25 by ME
Quick, helpful, and effective service. Large parcel required moving from one side of the country to the other. Received next day and delighted with the service. Would definitely use again.
03/11/25 by Andrew Cheale
Parcel colllected and delivered in 5Days(UK to Australia).
Notification of parcel collection time could be improved ( collection day -unsure of what time).
Driver had a printed sticky label , I had already printed label & customs documents attached to parcel !?!,overall my experience was better than other courier services used.
03/11/25 by James Canning
As usual, a great selection of services offered from the cheap and cheerless to express tracked & fully insured. Found the one I wanted at a good price and which worked seamlessly.
02/11/25 by Mr Nick L
Parcel sent from Bury to Fife and tracked going south (?) to Wednesbury where it seems to have been lost. Reported as missing - emails and questions back but then nothing. Chased up and still waiting for news almost one month on ...
02/11/25 by Richard Garland
Very slow delivery
02/11/25 by Customer
Delivery driver almost left my parcel outside and it was a laptop, If i didn’t get the door he would of left it outside
02/11/25 by Naydine
Fast friendly and efficient delivery. Kept me informed of parcels progress.
02/11/25 by Mr Steve Walpole
Quick, easy and great prices. Will definately use again as they provide great quotes for big companies too!
02/11/25 by Miss Lee
The parcel was picked up from my house on the afternoon of the agreed day. Tracking information was excellent. The only "stall" in the process was the Republic of Irelands customs who failed to contact the recipient who had to chase up himself to pay the required amount. After "release" the parcel was delivered in just over 2 hours from receipt at the delivery depot. Excellent.
02/11/25 by Pat Taylor
Быстрая и надежная доставка. Быстрое реагирование на проблемы. Успешное решение проблем. Быстрые ответы на вопросы. Отличный сервис.
01/11/25 by Ruslans
Delivery on time and very respectfull delivery driver.
01/11/25 by Leonard
Sent two parcels same town one arrived standard time about 4 days the other one still hasnt arrived so not hugely impressed to be honest
01/11/25 by Elizabeth
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