We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Booked 2 parcels on Tuesday 17 Dec. 20x20x20 inches. 24 hour delivery. Collection arrived 18th and said to collect envelopes. Then said no room for the parcels in his large van so would be back later in the afternoon. Never arrived. Checked and system said no collection as parcels not available. They rebook for today 19th. No one arrived to collect. The system said parcel not available 1011am. Three of us indoors. No knock or ring on the Ring doorbell. No record of bell use. They now want to book for tomorrow. Cancelled and asked for return of money. 3 to 5 days for refund now. Should have checked the reviews which confirmed they are a poor service company. Now booking direct with parcel force. They hide behind their live chat on the Internet. Theres NO ability to phone them. That says it all !!! YOU HAVE BEEN WARNED.
19/12/24 by Paul Giraud
Easy to navigate site. Dropped a star as paid for Saturday delivery to ensure someone was in to accept parcel but wasn’t delivered until Monday - that was worrying and frustrating.
19/12/24 by Jaq
Parcel delivered on time, apparently.
However, the tracking on eBay was not updated causing some concern.
19/12/24 by Steve Smith
Easy to navigate the website, easy to book a collection, the price was cheaper than the post office and my parcel was delivered to the USA in 3 days. Very happy!
19/12/24 by Mrs Bletsis
Great service.
19/12/24 by Nigel Bell
Easy to use website. Parcel arrived on time
19/12/24 by RD
Very straightforward, timely collection and delivery and the best price by a mile. Impressed.
19/12/24 by Catherine
Excellent service
19/12/24 by customer
Great prices. Easy to navigate site. Parcel shipped to USA, arrived as indicated on the schedule.
19/12/24 by STEPHEN BALDOCK
Have been using for years with no issues. Now the last two orders I have placed have incurred extra charges? All of my parcels a weighed and they claim the weight is more than stated? Will be avoiding in the future.
19/12/24 by Niel Wilkins
Additional charges applied when parcel dimensions/weight differ from customer reported amounts. Customers don’t generally have access to laser tech so their measurements/weight less likely to be as accurate. As consequence customer gets stung for extra cost with no evidence of the difference. Lack of transparency.
19/12/24 by Alison
Soo easy to use as I’ve had to send 2 parcels to Australia
Will use again
19/12/24 by Tracey Goulding
Courier has tried a few times to pick up parcel but label not scanning
19/12/24 by Sandra
Easy to use but informative web site. Gives a wide range of options and best prices. Definitely my favourite parcel site!
19/12/24 by Kathryn Streatfield
Faultless service. parcel arrived within 24 hours in perfect condition - cant ask for more than that!
19/12/24 by CAROL
I use parcel monkey all the time. If i sending any parcels now I use parcel money.
19/12/24 by Customer
Fantastic experience from first email to delivery of items absolutely superb service
19/12/24 by customerpat molloy
Great service, everything arrived promptly and intact.
18/12/24 by Anna
Fantastic service
18/12/24 by Customer
Fast straight forward service weve sent 4 parcels from the uk to the states so far with more to follow
18/12/24 by Customer
extra charges without justification
18/12/24 by Customer
Very simple and clear to use. Results give plenty of options to choice from to suit your needs.
18/12/24 by Tony C
Booking was straightforward and the service provided by UPS exceeded expectations
18/12/24 by Customer
used it a couple of times now, never had any trouble.
18/12/24 by chris golding
Quick and efficient.
18/12/24 by Susan
Un damaged goods delivered on time with care..
18/12/24 by Jeff
I am absolutely furious with the appalling service I have received from Parcel Monkey. I paid for the 48-hour guaranteed delivery which included next-day collection, along with full protection for my parcel. The delivery cost me nearly £70, and I generously measured the box to ensure accuracy. The collection was a disaster. No one turned up for the scheduled pick-up. When I contacted Parcel Monkey via chat, I was told to reschedule, which I did. The following day, Parcelforce collected my item, but the status on the Parcel Monkey portal never updated. When I contacted Parcel Monkey support again, I was told I should have issued myself a new tracking code. Fine, the new code worked, but once again, the status on your portal hasnt changed. Today, the day the parcel was meant to be delivered, it is still showing as being in some unknown depot. I reached out to Parcel Monkey support yet again, and was told they had no clue where my parcel is and would contact the couriers. I have been given a 48-hour response time. So where is my parcel? It should have been delivered by now, but instead, it’s simply missing. There has been no apology, no refund offer, and no support. I’ve been told to "monitor the dashboard" on the portal—this is utterly unacceptable. My item is worth £500, and I rely on this quick delivery for a return. I am now out of pocket due to your companys failure to deliver. The lack of empathy, professionalism, and accountability is beyond words. There should be a full refund for failing to meet the guaranteed delivery, but there is no offer from Parcel Monkey. I am now left with no parcel, no answers, and no support. This is disgusting service that no one should have to endure. I would give zero stars if I could, but unfortunately, I am forced to give it one. I do not recommend Parcel Monkey to anyone.
18/12/24 by Marija Bojat
Arrived in Melbourne in good time. However the local delivery service tried to deliver and left a card to advise collection service which is over an hours drive away from Melbourne?!! I know Australia is a big place, but surely they can try to re deliver? There does not appear to be an option for this. I might as well have not bothered sending this parcel.
18/12/24 by Amanda Wood
Booked a parcelforce collection via these cowboys. Parcelforce didnt collect, meaning delay in parcel. Parcelforce wont compensate because I booked thru a third party. These guys wont compensate because they cant. Not worth the hassle, just book direct.
18/12/24 by Zahid
truly excellent service
18/12/24 by karl
Excellent online order process with easy option to select insurance level. I was kept properly informed of progress and delivery by Parcel Force, and all for a competitive price
18/12/24 by Steve S - West Sussex customer
Easy to use the website. Uplift and delivery was in expected time frame. This was my second time using Parcel Monkey UK and will use again in the future if required.
18/12/24 by Maresa Walker
Collected and delivered on time and delivered in same condition as was collected. Excellent service.
18/12/24 by Jacqueline Moore
Easy application good value arrived safely in Australia
18/12/24 by Shirley
The website is good and almost foolproof.
However the entry of costs and quantity is very fiddly as you have to overwrite the default entry that appears when moving to those columns.
otherwise very good.
The follow up messages also good.
18/12/24 by Mr David Reid
Parcel not collected and had to source another form of service. Still no refund either. Very Disappointed
18/12/24 by Chris
UPS didnt leave a card at the delivery address when there was no one there. They made three attempts each time no card left saying we tried to deliver. If I hadnt checked it would have been returned to the UK. It took nearly an hour on the phone with ups in France to get it delivered
18/12/24 by Stephen Taylor
Parcel still not delivered almost a month later Had to pay customs to have it released which was not explained upon booking Can’t even track it now on EVRi site And they seem to be using cananda post as an intermediary which is ridiculous given they’ve been on strike and primary reason for using a courier was to avoid Canada post
18/12/24 by Debmax
Simple and efficient ????????????
18/12/24 by Steven Webster
Great service. would recommend
18/12/24 by David Noble
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