We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 223,361 reviews.
I have been using parcel monkey for nearly a year now.Efficient and reliable are my 2 words describing their service
08/02/22 by Pat
Very good value for money. Simple to use, easy to pay and delivery is exactly as you choose. Would use no other company.
08/02/22 by Rachel
Easy to use, good to see different prices
08/02/22 by Customer
Picked up and delivered on time in good condition excellent service, thanks
08/02/22 by Customer
I don’t have the parcel delivery can u tell me where is there parcel ??
08/02/22 by Estefanio Pereira
Great service - better than going direct to courier web sites
07/02/22 by dave
Usual first class service.Consignment delivered safely,securely & on time.
07/02/22 by Stephen McDermott
I have always been pleased with how easy it is to book. Pick up is always on time and I haven’t had any bad reports from the receiver of my parcels. Am very satisfied with Parcel Monkey
07/02/22 by Mrs S POLLEY
First time I used service and for a very reasonable price sent books to London that arrived next day . Very happy to find this service through monkey parcel .
07/02/22 by Maureen Tait
Parcelmonkey double charged me to the tune of £500 last month. If I hadnt spotted this they would still have my money. Beware!
07/02/22 by MR J SLOAN
EXCELLENT SERVICE
07/02/22 by James Hills
I’ve used Parcel Monkey previously on a few occasions and will definitely use again when my next postage requirement arises.
07/02/22 by Lydia Bennett
I may have made a mistake on my dimensions and weight, and therefore was charged more than my original quote - this is understandable. ( make sure you take photos of the parcel). I understand this and have no complaint about this aspect. But unfortunately Customer service can not read properly otherwise I would have got a straight forward answer to my request for the couriers weight and measurement of my parcel ( for the parcel return journey)the first time, rather than several attempts at what I would think would be a simple request, and them keep thinking I was complaining or disputing. Which I was not. I am now complaining however complaining at the customer service. I will use a different service for the parcels return journey.
07/02/22 by Mr Easton
Easy site to use- only complaint is lack of notification from carrier(DHL) on when they would ouch-up. No email text or phone - just a knock at the door( I was out ????) but had briefed my daughter who handed the parcel over....not the best scenario.
07/02/22 by christopher springett
The process of booking was great but the item arrived damaged and ended up costing me a lot of money. Never had prob with collectplus so will stick with them going forward. Disappointing and expensive first experience.
07/02/22 by J Millar
Great service n easy
07/02/22 by TraceyCustomer
Was very happy with the service providers delivered on time .
07/02/22 by Customer
Fantastic service and really fast delivery all the way to the Ukraine. Have used parcel monkey several times throughout the years and they have always been been fast and reliable.
07/02/22 by Ryan
All my family is in the United States and I ALWAYS use Parcel Monkey when sending any parcels to the USA. Its convenient and cost effective and very secure. I love that I can track the shipments. When I moved from the US to England, I shipped most everything I was bringing through Parcel Monkey. Excellent service.
07/02/22 by Cheryl
Delighted with service, and exceptional value for money
07/02/22 by Paul.
Quick, easy to use and compare prices, and the actual delivery was first rate too!
07/02/22 by Carl
The box meaasurement and weight was stated quite clearly and pretty accurate prior to online computation of delivery charges. However, I got to pay 20% more which I find it ridiculous. Bad experience and hell knows how they been charging.
07/02/22 by Customer
fabulous quick service and competitive pricing
07/02/22 by rachel
Website easy to use, I like that addresses are stored for future use.
Excellent service and recommend.
07/02/22 by Steam Supplies
Highly recommend.
I use Parcel Monkey UK on a regular basis. Ive always had an excellent service from them.
07/02/22 by Customer
Fantastic service. Clear and straight. Thankyou
07/02/22 by Nadine Lomis
Great price and fast service.
07/02/22 by WTS Plumbing and Heating.
Collected and delivered professionally as always.
07/02/22 by Julie-Anne Cooke
Finally a company that do the job properly.
Highly recommended.
06/02/22 by Customer
web very easy to follow and price good
06/02/22 by Jeff
first class service , and at a good price,
06/02/22 by Mr clive duffin
Just Grand.!
06/02/22 by Jen
I posted a porcelain sink and it was protected so well it could have been dropped from a great height !! But parcel monkey managed to break it and in the small print basically nothing is covered I wouldn’t recommend
06/02/22 by Simon
Turned up a day late. Not great.
06/02/22 by Customer
Great for heavier items
06/02/22 by David Coates
Parcel wasn’t collected on date stated, had to re submit another collection date. When collected it showed on tracking that the parcel collected and at the depot. Days later still showing the same on tracking parcel. After 7 days the recipient of the parcel informed me that it had been delivered but tracking still said ‘at Depot’.,… not impressed for price charged.
06/02/22 by MRS GAIL DUTCH
You Know how you did - you were great again
06/02/22 by Customer
Prompt collection, delivery and accurate tracking.
06/02/22 by HarrisTorbay
Ive used this service numerous times and had excellent service every time. Labels are processed within minutes for printing, good competitive prices too. Ive found it cheaper than other parcel courier companies, so Parcel Monkey will always be my first choice.
06/02/22 by Sarah B.
FANTASTIC service. Clam and friendly staff s . Efficient service
06/02/22 by Customerssuan cook
