We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
Kept up to date with tracking and parcel delivered without problems
05/12/24 by Kathryn Pasco
I was very impressed with your service my parcel arrived very quickly in America
05/12/24 by Mrs Harvey
Brilliant affordable service, very pleased overall will definitely use again as I send quite a few parcels to Australia through out the year.
Many Thanks Parcel Monkey.
05/12/24 by MRS SUE WOOTTON
Collection and delivery and price made this a great deal
05/12/24 by Karryne Hodgkinson
All went smoothly. My parcel was delivered with no problems.
04/12/24 by Phil Hutchings
Great tracking in the UK. This was updated on a regular basis until it got to New Zealand. Fortunately I remembered that I had an account with NZ mail and used that to track it from there.
04/12/24 by customer Urmston
A good range of options offered with recognised carriers. Clear review ratings for each option was helpful.
04/12/24 by Guest
It all went very smoothly. I would absolutely use Parcel Monkey again.
04/12/24 by Paula
will not be using again, parcel was lost stolen and was insured they accepted liability then gave them details no further information and no more responses terrible dont pay extra insurance they wont honor it
04/12/24 by James Sangster
After changing an arm and a leg they then charged me and took out of my account another £50 cause they said the parcel dimensions where not correct we doubled checked the size and we were 5mm bigger on one of them still wouldn’t say it’s an extra £50 and taking with no communication has meant one of bills won’t get paid this week so nice one parcel monkey won’t be using you again!!!!
04/12/24 by Stuart Dean
Arrived in just over a week and good tracking information.
04/12/24 by Fizz 47
Great service
04/12/24 by Maureen Ennis
It was good and fast
04/12/24 by Paul Freeman
super quick international delivery!
04/12/24 by Marta
Prompt service easy to use. Would use again.
04/12/24 by CollectPlus Customer
Parcel delivery was delayed. It is way past the delivery time frame. Unfortunately the purpose of delivery it is now forfeited as it is now past the day the signee is to use it.
04/12/24 by Customer
no issues.easy to use website
04/12/24 by Customer
THEY DIDNT COLLECT THE PARCELS AND I HAD TO PAY FOR A COURIER.
04/12/24 by TAYLEX DISPLAYS LTD - Jon Houl
Chegou bem rápido, bem gerenciado, valor acessível.
03/12/24 by Carlos
Prompt collection and delivery. Excellent service.
03/12/24 by Abdul
The company accused me of understating the weight and dimensions of the parcel and then charged me an additional £54. I sent full information to appeal as the parcel was registered at twice the actual weight this should have been a simple matter to resolve. I have heard nothing, not even an acknowledgement of the complaint. Extremely poor customer service.
03/12/24 by Michael Sayer
Not delivered as yet. Tracking history says the parcel is at local depot for collection and that the addressee has been advised. This is not the case.
03/12/24 by Gareth Price
Picked up parcel when expected and delivered two days later.
03/12/24 by Mr Robert Crombie
Hey, I haven’t received my parcel yet and I am afraid that why am I receiving the email. There’s no update for 4 days.
03/12/24 by devi mohanraj
I placed my order for 12 packages to be collected on the next day, and delivered the day after. Indeed, all 1 packages were collected the next day. But, according to the companys web page, only 11 packages were delivered the day after. Now, 5 days after the packages were picked up, according to parceforces webpage, one of the packages is still in the hub. What makes matters worse is, that a. I had given my mobile number to be notified of delivery, but have not received any messages. b. I had paid insurance for timely delivery, but have not been contacted by the insurance company. --- BTW, the parcelmonkey web page referred me to Parcelforce.
03/12/24 by Sophia Drossopoulou
Will not be using parcel monkey services again. Dropped off 2 parcels at the drop off shop for next day delivery on the 21/11/24, they were still sitting in the shop a week later. Contacted FedEx who said to contact parcel monkey, after communication with parcel monkey the parcels remained at the shop. I have since collected the parcels from the shop and had to repost using another courier service which was actually cheaper than parcel monkey. I am currently waiting on a full refund.
03/12/24 by Gary Corrie
I had a great experience with Parcel Monkey for international delivery. Their service was impressively fast, and their response time to queries was excellent, making the process smooth and hassle-free. However, one area for improvement would be adhering to the scheduled pick-up date. A more reliable pick-up schedule would make an already great service even better. Overall, I’m happy with the delivery and would use their service again.
03/12/24 by Marina Sunehag
Great service, picked up on time and delivered on time, excellent!
03/12/24 by Ann Taylor
Straightforward and simple way to organise pick-up and delivery to France.
Fast response to a query regarding delivery
03/12/24 by Laird Moray
Every thing when as advised - will use them again very satisfying
03/12/24 by Mr Philliar
Good way of sending heavy parcels
03/12/24 by Margaret Holt
Arrived shattered in pieces and cant get hold of Evri
03/12/24 by anthony florian
The parcel was easy to get started and was delivered in good time without any issues.
I would definitely use you again and make recommendations.
02/12/24 by ESTRIDGE
Very easy order process and prompt delivery from mainland UK to NI.
02/12/24 by Des Murray
Thank you ..
02/12/24 by Customer
Excellent delivery service, gets the job done every time
02/12/24 by Darren
Everything happens as Parcel Monkey says. Arrived at the time stated.No fuss no drama and a good price as well.
02/12/24 by Alex Davidson
No one picked up my parcel
02/12/24 by MRS SU MCDONNELL
too late this service respond
02/12/24 by Marcel Dumitru
Easy to use website. Prices much cheaper than alternatives in post office branch. Delivery to Australia in a week. Informative tracking throughout.
02/12/24 by MK
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