We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Collected, delivered in no time at all. Great service Would highly recommend
24/03/25 by Mount Pleasant
Lost a parcel and will not refund 3 months ongoing, keep asking for more information, not happy. Not recommended.
24/03/25 by Barry Wilkes
Ana, and everyone else involved from Parcel Monkey was actually awesome, but not able to effectively interact with UPS in a timely manner. UPS has informed me that due to the product I shipped containing hemp seed protein, (she calls it cannabis) it is not allowed for import. 2.5 months later. And while I sadly accept that, I am extremely disappointed that complete ingredients were supplied late January and should have been stopped then. Total of 70 plus days since it was blocked in Thailand Customs. Instead, many more hours and dollars were wasted based on the suggestions of UPS to resolve this. The broker I hired (at UPSs insistence) also missed this but gladly accepted the additional fees to get an FDA exception for $169+ to process the Thailand FDA exception, which was granted. (All said, $520 plus the $110 I paid to Parcel Monkey initially and the $240 for the product I never was able to receive. (Ive bought it from another company since then and had it shipped directly to my home). I am totally disappointed with UPS for sure for there lack of direct response from me in this process and Parcel Monkey for seemingly little control over a sub contractor. Very disappointed and felling very ripped off. Craig
24/03/25 by Craig Arians
Easy and straight forward process. Pick up the best, no need to go to the drop off with my large and heavy box, really appreciated. Keep up with the good and professional job.
Thanks again
24/03/25 by Lulu
Booked a parcel for collection on Friday via ParcelFotce for delivery AM Monday. Not collected and when you check tracking claims attempted collection which is complete rubbish. The drivers for any courier service are under pressure and seem to be able to claim attempted collection . This is not the fault of Parcel Monkey admittedly but like all “brokers” they dissolve themselves of responsibility yet happily take the money. They expect the customer to pay insurance for claims for delays or losses when if they sell a service , a delivery service, the least expected is the courier achieved it. You pay extra for collection, scheduled delivery e.g. Am next day etc. so if that service is not achieved for what ever reason, it should be the liability of the business receiving the payment. Poor service should not be accepted. Parcelforce won’t speak with me because it was booked via Parcel Monkey. Blah blah blah. Just do your bloody jobs
24/03/25 by Mr Jeffrey G Neads
Good response
24/03/25 by Customer good
So easy to use
24/03/25 by paul reeson
Very good easy will use again and again
24/03/25 by Alex Leighton
Your team has not picked and delivered this parcel since since last week, even after us rescheduling this due to your failure to pick it the first time. What a shame! Just refund my money and I find an alternative way to get my parcel delivered.
23/03/25 by Clayton Walters
All good easy web booking good tracking options good value
23/03/25 by neville fisher
Great, parcel delivered to nearest post collection point. No problems through customs
23/03/25 by Tjb
An excellent service for booking parcels through any main parcel freight company, like Parcelforce for example, the site is very easy to navigate and very competitive prices are to be found.
23/03/25 by James Romana-Powling
Excellent service. Great collection and delivery
23/03/25 by Lynne Dolan
Well, it just worked. Was able to choose the right delivery for my parcel from quite a large range of options. Communication excellent.
23/03/25 by Julia
My parcel is undelivered and missing
22/03/25 by Mary Davies
Picked up as per schedule
22/03/25 by Witold Wincza
Paid for Cover – Lost £500 Item, Offered Nothing I booked a delivery through Parcel Monkey, paid £35, and selected extra cover for loss or damage. The item—an electronic drum component worth £500—was accepted, insured, and collected by Courier. It was later lost in transit. Parcel Monkey initially said the claim was being passed on “with a view to arranging appropriate compensation.” Weeks later, they rejected it, saying “drums” are sent at the customer’s risk. Their prohibited items list doesn’t clarify if that includes electronic drums, and at no point was I warned the item wouldn’t be covered. Their system accepted the booking, the declared item, and my payment for protection—then refused to honour the claim. Courier confirmed the parcel is lost, but no detail has been provided on how or why. I’ve asked for escalation and contact details for their complaints or management team, but have yet to receive any meaningful response. The lack of transparency, unclear policies, and poor customer support have been extremely disappointing. I’m now considering further action.
22/03/25 by Exoflue
Easy to use website lots of choices to book through
21/03/25 by Lyn Collins
It was quick and easy to arrange, the parcel was delivered hustle free.
21/03/25 by Mariama Njie
Perfect, as always. Highly recommended *****
But what happened to your collaboration with Ecologi and are you likely to resume it?
21/03/25 by Miss Lois Cordelia
Had to send a parcel (PC) last minute and they delivered on time no issues very happy with my service, will not hesitate to use them in the future
21/03/25 by Cal Yates
Easy to book, did everything they said they would do. Delivered ahead of schedule. Perfect experience. Will use again. ????
21/03/25 by Ali Bongo
Was never delivered
21/03/25 by Customer
2 items from my parcel were missing, the box was opened and they got removed
21/03/25 by Customer
Do your bloody job I paid to have a package collected and delivered its not even been collected ????
21/03/25 by Ron A
always good
20/03/25 by Customer
Super easy-to-use service - instantly received a great quote to post my parcel and the process was super smooth. Cant fault this company
20/03/25 by Josh
It was easy to arrange the sending of the parcel and convenient that we could take it to a post office. I would have appreciated confirmation that it had been delivered successfully. I assume it was.
20/03/25 by S Dodson
It was a simple process to book them to collect my parcel and return it for me.
20/03/25 by Ms.D
Great service, booking parcel relatively straightforward but clear instructions. I would not have used parcel force due to past experience but impressed parcel arrived safely. Very happy ????
20/03/25 by Jonathan
Easy process
20/03/25 by Martin Wells
Easy service and delivery on time
20/03/25 by Mr Lee
Consistently reliable at a good price.
20/03/25 by Ivan Berryman
Waited in for collection all day, received an email circa 3 pm saying had been collected - it hadnt - got UPS to chase it, eventually got it collected next day having waited in again. Parcel now stuck in Italian customs - could I raise anyone at Parcel Monkey to talk to? - not a chance! 2 weeks after collection I am still trying to get it released from Italian customs via help from UPS. Got an email saying the dimensions required a surcharge- i personally wrapped and packed and measured and know this is not correct, but dont care any more - just want the process to stop. All they can do wrong now is not be able to return it to me to send via another carrier or simply lose the parcel or not refund the carriage and surcharge. It cant get any worse service than I am getting. My Advice? Dont use Parcel Monkey.
20/03/25 by customer
Worst customer service I’ve received in a long time! When I finally managed to log a support ticket after their website was playing up, the person I spoke with was incredibly unhelpful and seemed to purposefully ignore and misinterpret my plea for help. So disappointed would not recommend and won’t be using again. Save yourself the hassle and book with a courier direct!
20/03/25 by Ann
Great experience all went as planned. Will use again for sure.
20/03/25 by Nay
Easy & straightforward to book delivery. Prompt service.
20/03/25 by Caswells Strings
Easy service to use from start to finish! Highly recommend
20/03/25 by Jane Fook
Having used Parcel Monkey for years with very few issues - my previous reviews have all been extremely positive - I feel absolutely let down this time. Having sent a parcel to USA I received a message from the customer to say it hadn’t arrived. There was a photo of a front door which she said she did not recognise and was not hers. To cut a very long story short ( to include a huge amount of messages) Parcel Monkey agents just kept sending more messages - there was absolutely no continuity with them, I got nowhere and I ended up paying another postal charge and sending the customer a replacement. I lost over £75 through this. Never again
20/03/25 by Susan
Uk to Ireland - brilliant service!
19/03/25 by Tricky Woo
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