We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
first collection, no-one turned up 2nd collection all good
23/12/24 by Angela Hodges
Found this company from ChatGPT! & amazed to find they get you the best price. Our parcel to the USA was picked up by UPS the following day & arrived in 3 days! All at 2/3 price of the UK post office for a better service. Very impressive.
23/12/24 by Mr Waring
No communication when the parcel was held up, I had to do all the chasing....wont be using again.
23/12/24 by Muriel Chambers
I used them in an emergency and the whole experience was excellent. Easy to use website.
23/12/24 by Neil Hughes
10 years of using Parcel Monkey and still very happy !!!
23/12/24 by Bryn10_2 EBay Seller
Very updated and on time
23/12/24 by customer
Matthew at another courier refuses to respond to my emails despite Multiple emails from me. Poor service...another example of a bloated organization that seems to feel they do not have to respond to their clientele. Would have rated this service with a negative rating if allowed for their sorry (no) response, F- is my most generous rating.
23/12/24 by Frank Campbell
Shetland Isles to rural France in 6 days, first class service
22/12/24 by Sue Smith
Easy to use web site with excellent email correspondence
22/12/24 by Clive Tate
Clear instructions
22/12/24 by Chris
Easy booking process, picked up on time and delivered on time
22/12/24 by Mark Wallace
Picked up parcel left in my porch and delivered next day very pleased
22/12/24 by Peter Read
Easy website and fast delivery of parcels.Comparison of delivery options
22/12/24 by Norm
Easy to use the link supplied by Amazon Customer Service. The person I spoke to sent me a link to carriers then another so I could print off return labels. They checked with me afterwards that everything was ok. Very pleased with the service provided.
22/12/24 by Angela Munden
What an amazing service.
Collected from our Post office late Monday, and delivered to the USA by Friday.
Would highly recommend Parcel Monkey ????
Delivery within 3/4 days ????
22/12/24 by Nicola Feltham
Great service, collection from my house and quick timely delivery. Communication from Evri excellent.
22/12/24 by Karen Thomasson
Tracking updates were almost non existent but the parcel did get there
22/12/24 by james armstrong
Really easy to find a carrier and easy to book. Lots of options and delivered on time. Have used this a few times and would use again
22/12/24 by Sarah Naish
This is the very last time I will ever use Parcel Monkey Services. Anybody intending to use Parcel Monkey Services for parcel delivery should be aware that they charge you more after parcel has been delivered! My opinion is that this practice is almost like a scam! I intentionally overestimated the dimensions and weight of my package for the purposes ensuring that its never lower than the declared dimensions and weight indicated when booking a delivery. Yet I have been charged an extra £60.00, long after the parcel has been delivered. The excuse is that I indicated lower dimensions and/or weight when purchasing my parcel delivery. All because they could charge my card. If my packages dimensions and/or weight were misrepresented during my order, why wasnt it returned to me before it left the country? I have sent many packages over the last couple of years. This is the first time I have been mugged for extra money without being given the opportunity to make a choice( if their claim is true). Be warned about this practice!!!! For me, never again!!!
22/12/24 by KIKI
Good service
22/12/24 by Anees Ahmed
Absolutely brilliant - parcel delivered from one end of the country to the other in less than 24hrs!
22/12/24 by Customer
Great service - would use again.
22/12/24 by Roger Roger
First time Ive ever used a courier service, the instructions were easy to follow, the parcel was collected and delivered to USA at the times stated. Fast, safe and easy to follow service, I would definitely recommend this company and use them again.
22/12/24 by yvonne largue
Parcel Monkey absolved themselves of all responsibility when my parcel needed customs charges to be paid. All I wanted was a contact so that I could pay them! I had to find it out myself on the French postal site! They should make it clearer that items are sent delivery duty unpaid!
22/12/24 by Hayley Harris
Gave us good selection of price options for sending our parcel to USA.
22/12/24 by Pat Sever
I’d highly recommend using parcel monkey. Royal Mail wanted over £60 to send a parcel over to Australia weighing in over 2kg. The postmaster advised me to use parcel monkey, so I gave it a go and they found a parcel company who’d ship my parcel with insurance and tracked for less than £40. Absolutely brilliant.
22/12/24 by John
Reasonable prices and efficient service
21/12/24 by Customer
Excellent service. Delivered on time
21/12/24 by Mrs Cherida Coleman
Seamless. Arrived on time
21/12/24 by fifty-seven sixty-four
Had no issues exactly what I wanted
21/12/24 by Kerr Robertson
Too slow with initial registration meant that could not use this service after chat bot contact told to contact uk e mail poor service and response to complaint means I will never use them
21/12/24 by Alun Jones
PM are trying to charge me £5 extra for consignment despite declared weight and actual weight being the same. They have not replied to any of my emails and have just gone ahead and charged me.
21/12/24 by angry customer
My parcel was never collected to be send out despite rebooking twice and paying £40. No update through the process, had to chase through their customer support and still waiting. DO NOT USE, wasted 2 days at home waiting for courrier for absolutely nothing. Such a SCAM, my parcels are still at home
21/12/24 by Camille Yerles
The parcels were picked up on the Monday afternoon as promised and they were delivered by lunchtime on Tuesday, first class service will recommend and definitely use you again
21/12/24 by Mrs Muriel Wait
Great servicev
21/12/24 by Elaine Mccann
Fast delivery using UPS.
21/12/24 by T. Parsons
Very helpful website. For someone who rarely sends parcels abroad it was useful for all documentation to be produced for me and the whole process made as simple as possible.
And the proof of the pudding, the parcel arrived safely and much quicker than I expected.
21/12/24 by Gwyn Pritchard
Their getting more payment to their costumer after been received the parcels ..not as good merchants their are ..used directly to the UPS in future …
21/12/24 by Customer
well done. surprisingly quick.
21/12/24 by R.Rickard
This was the first time Id used Parcel Monkey and the whole experience was very positive.
The website is easy to navigate and information clearly laid out. This makes comparison of both prices and drop off points easy.
The parcel arrived at the recipient within two days which I thought was excellent as it had to travel from the south coast of England to central Scotland.
I will certainly use Parcel Monkey in future.
21/12/24 by Patricia
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