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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,546 reviews.
My package was delivered before Christmas which surprised me considering I sent it on the Wednesday before Christmas. Very pleased with the service.
27/12/23 by Simon Barker
Wasn’t delivered within timescales.
27/12/23 by Graham Wallace
It was clear and straight forward procedure
27/12/23 by Customer
Quick and efficient delivery from UK to Australial
27/12/23 by John
Quick delivery, easy process to follow.
27/12/23 by HK
Very reasonable cost. Convenient drop-off at local post office. Same day pick-up by Parcel Force and delivered on time. Tracking kept up-to-date and easy to check via email link. Thanks for excellent communications and service.
27/12/23 by Linda Baddeley
Easy to compare and choose most suitable carrier for time/cost.
27/12/23 by Frau C
Parcel arrived on time.
27/12/23 by Customer
Collection on time and delivery as promised - on time ????????
27/12/23 by VJSports UK Ltd
Great service for sending gifts to France. Easy to use web site. customs frm printed for you and east tracking all the way
27/12/23 by AMDD
VERY GOOD COMPANY TO DEAL WITH, EXTREMELY EFFICIENT
27/12/23 by Mrs Hardman
Sadly this was supposed to be guaranteed for for 22nd December. My son is still waiting for delivery. Its not even in the country yet!!
27/12/23 by Susan Ballantyne
Great service
27/12/23 by Mr Andrew Lilley
Parcel left on 25th November 2023 with Christmas & birthday presents for my grandkids and 1 month later it still has not arrived. This service was meant to be an 8-day service! There are no words to express my disappointment in the service I received. I will never use this service again.
27/12/23 by Lorene Brown
What a nightmare. Ive booked a collection for a parcel to be shipped to Italy from UK. Ive booked somebody in for the whole day to make sure the courier would have found somebody in to hand the box. None came to collect, no notification sent to apologise, to say why and what happens next. Ive reached out on the chat online which is only managed by automated responses not by people that can actually help. They have since, not responded in clear instruction what to do to send off my parcel or alternatively be refunded. Ive been left for more than 2 weeks now with no informations or instructions. Im completely shocked by this poor service and the appalling customer service. What a scam
27/12/23 by Valeria
Slow customer service response times. My item was stuck in customs with no support from Parcel Monkey or UPS. To be fair I think this is a UPS issue rather than Parcel Monkey but I wish there was better support. Absolute waste of £50.
27/12/23 by Claire Edwards
I would definitely use Parcel Monkey again.
27/12/23 by pamela smith
Every thing went as expected.
27/12/23 by Mrs Maureen Cooper
At first I was skeptical about the service never doing it before but the way the choices were tailored to ease of access and how you can choose various options and get sent straight to the courier was fantastic also the way that you could keep track and have a dashboard to come back to each and every time was really assuring great service.
27/12/23 by Lambert P.
I sent a 5kg parcel to USA from UK. Posted on the morning of 20th December, I selected a quick service, paid an extra £1, so my delivery was guaranteed by the date specified or the delivery charge would be refunded. It was delivered in California the afternoon of the 22nd. Perfect
27/12/23 by Anna E
Excellent service, great value for money.
Have used several times now and never had any issues
27/12/23 by David Mackellar
easy to use website and good to compare prices in one place.
27/12/23 by N WELLER
The worst service I have ever received. Do not go with this even if its several pounds chepar than competitors.i have sne t a package which suppose to deliver in 3days but I am sitting on 11thday still no one has any clue when its gonna deliver. CEO Mr.Naveen Ramiah is a worst leader who can run a company as thier process are not even clear to their employee and they dont have complaint process and not even bothered about thier customers.
27/12/23 by rohithreddy singireddy
It was collected on Wednesday 20th Dec and it still hasnt been delivered (27th Dec)
27/12/23 by Heather Marsh
Reasonable rate for delivery but parcel still hasn’t arrived. :(
27/12/23 by GINA
Top site, easy instructions to follow
27/12/23 by SeriousSpam
Very carefully measured and weighed parcel and paid. Then debited again a lot more than quoted after saying it measured and weighed more than it did doubling the price of sending. Wound never use again.
27/12/23 by Customer
Did what it said it would on the tin.
27/12/23 by Harry__Butterworth
Good price easy booking etc
27/12/23 by Carl
Fast delivery
27/12/23 by Michael from Manchester
Good price, clear instructions and delivered on time
27/12/23 by Martin Thewlis
Parcel delivered within agreed date.
27/12/23 by Customer
Excellent service. First class from start to finish.
26/12/23 by Customer
Perfect Service
26/12/23 by Gail
Everything went as planned
26/12/23 by Customer
Seemless service...i would highly recommend
26/12/23 by Customer
Always deliver on time as promised
26/12/23 by Linda
Straightforward process
26/12/23 by Alex Inglis
Parcel Monkeys part in this was 5 stars but it was Parcelforce who let down the experience. They collected the parcel from me but didnt deliver to the receiver instead they took it to a local Post Office for collection by the customer who had no car and had to pay for a taxi to collect from the Post Office. The Parcelforce tracking showed the driver was within a mile or two of the destination address but decided to put it into a Post Office?
26/12/23 by MGH
Good service, but the website could be clearer about drop off locations/options.
26/12/23 by LondonPhil
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