We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Incorrect charges quoted & paid, then charge extra quoting I put the wrong weigh or dimensions, LIARS! DO NOT USE, CANNOT BE TRUSTED!
01/10/25 by Phillip
Are you really high? Im not writing about that parcel, Im writing about the first cancelled shipping code I received, Im sending a photo of it, money was taken from my card for 2 items, are you trying to avoid understanding???
01/10/25 by Consumer
Have used Parcel Monkey for years and the vast majority of the time I have had no issues.
30/09/25 by Customer
I booked a collection for a large parcel with Parcel Force through Parcel Monkey. I havent used the service for years but I used to use Parcel Monkey regularly and they were great. My labels arrived quickly via email - I printed, attached to parcel. I waited in for the entirety of the next day for Parcel Force to arrive. There were no updates, alerts or any other information provided (as you get with any other courier). I contacted Parcel Monkey the next morning and they couldnt provide any information - only that they could rebook it for the next day. Alarmingly, my friend who the parcel was going to was receiving updates from Parcel Monkey saying that the parcel had been collected and was on the way. Impossible as the Parcel Force website clearly showed it hadnt been collected. I contacted Parcel Monkey the next morning and they couldnt provide any information, only that they could reschedule the collected for three days later. Utterly useless as I was going away. I cancelled the order and am awaiting a refund. I then went onto Royal Mails website to pay for a drop off service and was struck by how much cheaper all the services are - including collection - going through the Royal Mail website directly.
30/09/25 by Philip Eastment
Website easy to use, provides information in a clear layout that is easy to understand - & you get the best price for your package to be delivered!
30/09/25 by Julia from Yorkshire
Brilliant. So easy. Did what it said on the tin and parcel arrived perfectly
30/09/25 by Paul Gracey
Cheap prices, quick delivery, easy to book
30/09/25 by Customer
Everything was fine until I was charged a week later an extra £4.50 because my parcel was LIGHTER than what I declared.
30/09/25 by Customer
Easy to used and great service
30/09/25 by Karen Warren
I paid for the Parcelforce Express 24 service. My parcel was collected on 24/09/2025 but not delivered until 29/09/2025. I raised a complaint on the Parcel Monkey website which was never answered.
30/09/25 by Martin
Parcel arrived it in time they said it would. Plus the labelled fragile box was in perfect nick/condition upon arrival. Super pleased with excellent service.
30/09/25 by Customer
Was very impressed with all the process. Easy to choose the DPD. Collection and delivery was superb. Posted at 3.40 pm. On the Wednesday Delivered by 11.15 next day. Cant argue with that
29/09/25 by peter hammond
Always a good way of finding the best value for money for that parcel. Simple and quick. Oddly, one Post Office was unable to take the Parcel Force package as they claimed they couldnt scan the Parcel Monkey home printed label. The next one had no problem though, so I put that down as a Post Office issue and not a Parcel Monkey one.
29/09/25 by Chris Ottewell
Very efficient
29/09/25 by Mary H
Supposed to collect a parcel day after taking payment. One week later still waiting for it to be collected. Don’t even know when it will be delivered
29/09/25 by Customer
Great service provided by Mafe Cruz. Immediate and comprehensive responses and resolved my issue.
29/09/25 by Leah Fyfe
Smooth easy way to send parcels definitely recommend
29/09/25 by David Hodges
Mafe Cruz was very helpful with my enquiry, professional and prompt.
29/09/25 by Riina
When I had a problem this morning, I used Live Chat and was lucky to have Karla Cully allocated to me. She was so helpful and in no time my problem was solved and my worries over. Karla was friendly, efficient and professional. Thank you Karla for fab service.
29/09/25 by Angela Chrney
I measure and weigh every parcel. Was charged £52 for either ‘oversize’ or ‘overweight’ Asked on numerous emails for details and never get a response.
29/09/25 by Customer
Sent a parcel UPS to America. 5 days door to door service. Excellent experience
27/09/25 by David Pentland
Extremely poor experience working with Parcel Monkey UK. I booked collection for today (Friday), was given the time frame of 0900 to 1700. No body turned up for collection. Emailed Parcel Monkey but no response, they only work Monday to Friday office hours. Here I am now sitting with pallet all ready for collection blocking my driveway, now trying to sort out water proof sheets as rain may damage the goods by the time Parcel Monkey responds, if they ever do. Will be seeking a full refund, and will never use them again.
26/09/25 by HG
Parcel monkey have gotten me the best delivery service and prices.
Site is easy to use. I dont use any one else for my US deliveries.
26/09/25 by Tanya Mansfioeld
i lost my money. courier did not ick up my parcel in said time. Please let me know the process of refund !!
26/09/25 by Nilesh Ambikar
The process was fine, paid, printed label, dropped off in local post office as a DPD pick-up point. The problem was at addressees end. The day before, a DPD parcel was left on the doorstep as the recipient was at the office. No an issue as it is a hidden porch. On this occasion, the DPD driver did not do this but left a card requiring the recipient o drive to a local DPD collection point.
26/09/25 by Alan Kirkpatrick
The website super easy to use, love the selection of courier companies. I regularly use Parcel Monkey, and will continue to use them nincs the future
26/09/25 by Miklos Toth
Sending abroad - Form for capturing the necessary information for customs is not detailed enough on your site, and now our faulty goods that are being returned are held up in a UPS bonded warehouse in Germany with them claiming that we havent supplied all paperwork, despite filling in everything we were asked.
26/09/25 by Neil Stirton
This was my second time using Parcel Monkey. Easy to use, excellent response time/ pickup time and my parcel arrived quickly. The best service I’ve ever used.
25/09/25 by Marilyn Ellis
Perfect organisation
25/09/25 by Mindas
THIS SERVICE IS DREADFUL !! I currently have 2 separate parcel shipments sent on different days and as of 25.09.25, no one can tell me where either one of them is. One was taken to the access point on 22.09.25 the other was taken on 18.09.25, I paid for a 1-2 day delivery service plus guaranteed delivery !!!! I am trying to send items to my daughter who is studying abroad. I have logged repeated queries with Parcel Monkey; the responses are taking longer than 4 hours and I am asked information Parcel Monkey already has.
25/09/25 by customer
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
I booked a 3-5 business day shipment. The shipment arrived after 20 business days and only after I personally chased the carrier (UPS) and then only delivered to a drop off point rather than delivery address (no attempt made to deliver to address). In addition, carrier charged me for import taxes (which werent applicable on the shipment) AND extortionate brokerage fees before they would deliver the shipment. Parcel Monkey did not advise me of these additional costs at time of contracting the service, provided no real support on getting the shipment delivered, and have ignored or refused all demands for a refund on the basis that it was the carriers fault - I contracted with Parcel Monkey, not the carrier.
25/09/25 by Charlie Davies
I am extremely disappointed with Parcel Monkey’s handling of my delivery. Despite paying for their service and following their process, my parcel has been lost and I have been left without proper support. Communication through their portal is slow, unhelpful, and often ignored. I have repeatedly asked for updates and even requested escalation, but no resolution has been offered. I’ve also requested direct contact details or a phone number for their claims team, yet they insist everything must go through their limited ticket system, which clearly isn’t working. I have provided all the required evidence for my claim, but instead of progressing matters, Parcel Monkey appear to be delaying and making it extremely difficult for customers to get compensation or even a straight answer. A responsible parcel broker should support their customers when things go wrong, not hide behind a ticket system and push the blame onto couriers. I am now preparing to escalate this formally via Trading Standards and my payment provider. I would urge anyone considering Parcel Monkey to think twice and check recent reviews before booking — customer service is virtually non-existent when problems arise.
24/09/25 by Freddie Holmes
Ease of use, and good options of courier.
24/09/25 by Ian Hodson
Easy to use and quickly found a service to send my parcel to Switzerland.
24/09/25 by SuzanneJ
What you mean how did we do my parcel hasn’t even been picked up yet
24/09/25 by Burak Kumova
I posted my parcel on 16 and it arrived on 23 not so good, never used before not sure I will again. Sorry.
24/09/25 by Timps
Straightforward instructions and prompt pick up
23/09/25 by Dr. Anne Dickson
The transport never turned up to take the parcels.
23/09/25 by Easy Travel
Paid extra for delivery in 2 days or refunded shipping. Its been a week since collection and parcel is still not with recipient. Reached out and I was told it was up to me and the recipient to investigate.
23/09/25 by Stephen
Very straightforward. Kept updated with collection time and delivered quickly.
22/09/25 by Ann Chapman
