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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,743 reviews.
Used another company first that did not turn up twice so used this app and easy as anything and no concerns
15/01/24 by Catherine
3 WEEKS ON STILL 3 UNRESOLVED ISSUES; EITHER NO TRACKING, NO UPDATES OR JUST UNDELIVERED. THEY PASS ALL THE BLAME ONTO THE COURIERS, WHICH I UNDERSTAND, BUT PARCELMONKEY ARE THE ONES WHOM OF WHICH TAKE OUR MONEY. THEY DO NOT BOTHER CHASING THE COURIERS, WE HAVE TO CHASE THEM. BUNCH OF CROOKS, JOKERS, INCOMPATENT CLOWNS.
15/01/24 by Adam Gill
Very professional company, I use them all the time.They always get the best prices, and never loose a parcel.
15/01/24 by Miklos Toth
Always extra charges for over size parcels, we have challenged numerous times and even sent through proof of sizes i.e photos of parcels before collection and they never refund extra charges.
15/01/24 by Lindsay Ritchie
Easy to send parcels and find the best price. I sent one abroad and it could maybe do with more assistance on generating the customs forms ie, explaining what the HS code is
15/01/24 by Customer
Great, sent a parcel to arrive by a specific time, collected, transported, delivered exactly when, where and how I expected and needed.
15/01/24 by Steevan Whittam
Nothing wrong with the service , but this request for feedback will not delete from my in box. Stop harassing me.
15/01/24 by customer
Excellent service & not complicated to do.
15/01/24 by Elaine Hicks
Helpful to see the variety of prices and services available and tracking info was useful.
14/01/24 by Alison Lawton
It hasnt arrived yet but thats probably not your fault
14/01/24 by CG
seamless process, will use again
14/01/24 by stuart croak
My parcel was never picked up (Tuesday) by Parcel Force. I stayed in all day waiting and was told when I phoned (Parcel Force) the next morning (Wednesday), that my parcel was rejected at the door. No one came to my door. It was then rebooked for the next day (Thursday) but was only told that, after being told someone from the depot would call me within 2 hours but didnt, when I called to follow up 3 hours later. Thursday came and again no one turned up. Ended up having to take my parcel to the post office myself. Bit difficult when it was a very large box and over 11kg!
14/01/24 by Customer
Good Price Saving.Easy to set up.Parcelforce screwed up but call to PM rectified the problem.
14/01/24 by John Hutchings
Another parcel lost, claimed to be "Out for Delivery 12h00-14h00 on December 30th 2023, not seen since. Neither has a service from the euphemistically named Customer Service which is a Bot that collect information, makes promises but like Evri cant deliver. AVOID THIS COMPANY AND THE SERVICES THAT USE EVRI
14/01/24 by JOHN
Easy to operate. Good choice of carriers.
13/01/24 by Julia Richards
My parcel was picked up as planned on Monday morning, and was due to be delivered to me on Thursday. I have stayed at home for 3 days, it is now Saturday evening, and no sign of t
13/01/24 by Maggie
Collected on time and delivered on time. Only problem was lack of information that you had delivered the parcel.
13/01/24 by Gunny
UPS guaranteed next day delivery if parcel was dropped by 1pm on Saturday. Parcel was dropped at 12:40 but it was not delivered until Tuesday
13/01/24 by Customer
Excellent xxx
13/01/24 by Customer
As good as always
13/01/24 by Customer
excellent easy and on time brilliant
13/01/24 by Bev clifford
Simple. Good value
13/01/24 by Customer
Great service from start to finish.
Would definitely be using again.
13/01/24 by N/A
Very good service. Nice and easy to post.
13/01/24 by preneet bart
Will never use again. Booked a parcel delivery, never got the postal instructions. Went on to my account, it said contact us as there is a problem, no indication as to what was wrong. Checked all info on my delivery, it was all correct. Went to contact CS dept but no phone number. Had to use web form only to be told they dont work weekends?! I was supposed to drop this on Saturday, my day off! You identified the problem, you should contact me!!! not tell me to contact you then have no way of doing so. Atrocious customer service. I have demanded my money back and will never use Parcel Monkey again, they had ONE job to do and couldnt even do that correctly, or put it right in a reasonable timescale as they are too cheap to provide a phone number, let alone man it on a weekend.
13/01/24 by Barry Tedder
The Best. I always enjoy using Parcel Monkey
13/01/24 by Jimmy Smyth
Parcel arrived damaged, clearly was dropped and was man handled during the process, will never use Parcel monkey again
13/01/24 by Chris Murrell
Really slick easy process to find a good deal for a big heavy package
12/01/24 by Macca
Needed to send a parcel to Germany, tried Royal Mail and price was over £50.
Postal worker advised me to try Parcel Monkey.
Got an online quote for £22 fully insured via Royal Mail…Same service less than half price.
Took parcel to post office and it was delivered in a few days.
12/01/24 by Stephen Makepeace
Safely delivered
12/01/24 by Adrian
Goods delivered on time as promised.
12/01/24 by Shane Corcoran
I selected the option that didnt require a printer, paid £88 for the courier service and was sent a label to print out. I want a refund, but their website conveniently doesnt have any contact details.
12/01/24 by Bobby Harrison
My parcel was collected on time and delivered when promised.
12/01/24 by Dave Humphrey
I paid for a service for 3 day delivery. Its now two weeks later and the parcel is still not even left customs. Why did I pay for a higher price if the delivery is still not even delivered. I find this appauling. Advertisement of delivery expectations should be more realistic or I should be refund some money back to the lower price of delivery due to the fact my parcel is still not got the destination. & Customer service with the actual courier takes 2 days to give a response. and Ive had two emails over the space of 2 weeks.
12/01/24 by Jason
Easy to find best deal locally to meet my needs. Parcel took a few days to be collected but it was New Year so cant complain.
12/01/24 by Grahame Sherwin
Quick and efficient service
12/01/24 by Sharon Withers
Service was prompt and they collected and delivered my package well within the time frame.
The site is easy to navigate with clear, helpful tips.
I highly recommend them.
12/01/24 by V Lee
Amazing ....
Very quick .....parcel got to USA faster than getting to London
12/01/24 by Customer
So much better than DPD, they charge twice as much, turn up at the sender without a label then send the label to me. And refuse to return payment.
But thank you parcel monkey, it was a breeze to complete your online forms.
The package was collected from the seller and the courier had a label. It was collected on time and delivered equally by a courteous driver.
WELL DONE.
12/01/24 by Ginge Armour
Very reliable
12/01/24 by Angela Stackhouse
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