We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Better prices than any other website! However the website said with UPS id have my parcel within 3-5 days (20th December), it also did say they would collect the parcel at 2pm (international collection) on the day of drop off (17th) and instead collected it 2 days later. Obviously being pre Xmas, my parcel was on a tight schedule. Luckily it said it would be delivered early afternoon today (24th) and instead, although shown as out for delivery, at 4pm the delivery was cancelled to tbc. Not the news i wanted. Also i would appreciate a reason for it.
24/12/24 by Emma
We sent 6 parcels and all arrived safely so thanks. We used Evri last year and 2 parcels were opened with items missing. Got absolutely no help from them at all.
24/12/24 by Philip Mitchell
Very good.
Good service
24/12/24 by Customer
The additional charge for a slightly under weight parcel.
24/12/24 by William Ritchie
The Isle of Man Post Office and Parcel force will not accept your parcels, as we have paid you and not them. I had to post the large parcel via the Post Office here with the help of the manager of the mail depot who would not let me pay as you had already taken my money.
24/12/24 by Pauline and Poppy Falch.
The delivery was fast but at the time of booking there was no mention of taxes that the recipient had to pay on delivery.
24/12/24 by Rachel Morris
Parcel still not delivered should have been delivered on Sunday 22/12
24/12/24 by Mary McCue
Picked up and dropped off on time and with no issues, thank ypu
24/12/24 by Susan Harwood
Easy to use website, competitive price and very quick delivery of parcel to USA
24/12/24 by Harold J H Pugh
Parcel Monkey was cheaper on a UPS delivery to Canada from UK. All very smooth and worked well and a very quick delivery also. No issues to use them.
24/12/24 by William
Great price, quick service, easy to use!
24/12/24 by Lynda L
Always good prices. Simple to use and track packages.
24/12/24 by Paul Phillips
A very consistent and safe service. I am always in safe hands with Parcel Monkey.’
24/12/24 by CHRISTINE ROBERTSON
It got to France in time for Xmas last year it arrived too late
24/12/24 by Carolyn Knight
I booked a supposed 3-5 day courier through your service and 11 days later I am still waiting. I know it’s a third party delivering and not yourself but I will be in touch for a refund on this when I am not travelling.
24/12/24 by Ian
Did not deliver
24/12/24 by Customer
Excellent service - parcel was collected and delivered on time! Thank you.
24/12/24 by Nicky
Excellent once again
24/12/24 by DAVID MCCABE
Faultless.
24/12/24 by Dale Hall
Parcel Monkey has been a great service for my parcel delivery. Their delivery is always reliable, and the prices are very reasonable compared to other options. The booking app is user-friendly, making the whole process smooth and stress-free. On top of that, their customer service is excellent—helpful, responsive, and genuinely committed to resolving any issues. I highly recommend Parcel Monkey to anyone looking for a dependable and hassle-free delivery service!
23/12/24 by Rex Lucas
Great price, insurance appropriate to cost available, simple instructions, prompt pick up and kept informed up to that point, as it was for drop off.
Highly recommended.
23/12/24 by Richard watson
The parcel, picked up on Tuesday evening, arrived at relative in Singapore on Friday the same week. Fantastic service.
23/12/24 by Nosytheticsplease
Always easy and great value
23/12/24 by Customer
Excellent service from placing my orders until they arrived at their destination on time.
23/12/24 by Geoff Thompson
Really quick and simple, talk all hassle out of hunting individual sites for the best deal.
23/12/24 by James.
Delivery to Spain in time for Christmas. Reasonable price and delivered on time
23/12/24 by LJG
The prices are very competitive and I can use PayPal, which isnt possible with other parcel companies.
23/12/24 by Jon Bee
The website gave me a very good price for the parcel I was sending to Switzerland. Very useful, thank you.
23/12/24 by Barbara Wall
trackin good as always & excellent timekeeping
23/12/24 by david Costello
Thank. You. The parcel arrived in America promply and our son was very impressed with the service. Again thank you and I will use you again.
23/12/24 by Petrina Pugh
Easy to use. Great if you havent a printer. Easy to use
23/12/24 by Rosemary Brodesser
I always use parcel monkey to find the fastest service and best price. Never had any problems.
23/12/24 by Fiona
Parcel still undelivered gold service 2 days In their dreams. !! No doubt refund is on its way ???
23/12/24 by Gilders, David
The experience was really good I will be using Parcel Monkey again in the future
23/12/24 by Margie
Easy to use .
23/12/24 by chris keal
Sent two parcels+ know one got there in time - the other delivered elsewhere same day. Good experience.
23/12/24 by APD
I was impressed with the swift delivery
23/12/24 by Customer
Incredibly easy to use and a very fast delivery
23/12/24 by Jon
Easy to use website, listing all the delivery companies and your options.
23/12/24 by Nicholas
First time we have sent a parcel and made easy with your instructions . We will use your service again in the future many thanks .
23/12/24 by Derek Kellow
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