We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,445 reviews.
Poor. Booked a parcel in spent time completing all customs descriptions etc no label appeared at the end of it. I was then told when I queried the whereabouts that the courier couldn’t offer me this service and had to have a refund. So this company sells something it can’t offer even though you fill out all the required info they ask you for?! Asked for them to honour the price and change to a different courier but they couldn’t do that. Took my money elsewhere and won’t be using these again !
26/03/25 by Donna
The driver did not delivery the parcel, he apparently made 2 attempts, In the end we had to send someone to collect it as he couldnt locate the site. when i called up customer services his pin he dropped was at the wrong end of the road. the delay cost me a days work on site of £550.00 will not use the parcel force part of parcel monkey again!
26/03/25 by Customer
I registered and ordered the parcel, which was a toilet. When it was delivered the toilet was broken. When I asked for help I was informed that toilets should not be returned via the courier and it was on the list of items not to be sent: 1. The list of excluded items is not clearly available 2. Parcel Monkey was recommended by Victorian Plumb for returns, given they sell sanitaryware surprising that they recommend a supplier who excludes their products. I will not be using again
26/03/25 by David
THE ABSOLUTE WORST SERIVCE - AVIOD!!! 1 Parcel not collected & now lost & 1 Parcel sorted to the incorrect depot & delay. Paid extra fort 24 hr & 48 hr express delivery & both parcels have been in transit (or lost) for the past 5 days! Parcel Monkey JUST IGNORE ALL messages sent & never get back! Disgusting service
26/03/25 by J-bird
From getting parcel booked in to dropping off at local post office all went really well. Parcel delivered in Australia in less than a week. Have used Parcel Monkey UK numerous times and will continue.
Thanks for a great service
26/03/25 by Frank
Delivered on time
Competitive price
26/03/25 by Keen gardener
I am amazed and delighted! Parcel was collected from my house and delivered to Sweden 6 days later!
26/03/25 by Mrs Neal
Easy service to use. Fast and reliable delivery.
25/03/25 by Stephen Coomber
Excellent collection service, on time and very reasonably priced too. Id definitely use them again. Thank you.
25/03/25 by Mrs Michelle Belle
Its always a pleasure using Parcel Monkey. Their website is easy to navigate and prices are very competitive.
25/03/25 by Angela Palmer
Easy cost effective and very quick will use again !!
25/03/25 by Denize Moss
Good value delivery from a local pickup point. Arrived safely at the destination.
25/03/25 by Peter
Its great to be able to see a comparison of parcel delivery costs. Especially if you have a very large oversized parcel. And the prices always seem to be cheaper that on the Couriers own websites. Ordering is very easy too.
25/03/25 by Lilian Woodward
Pick up from property was very good and within the time given. Delivery to where it was to be delivered was excellent. No concerns.
25/03/25 by Customer
All worked as it should
25/03/25 by Ian Yarker
Easy to arrange for the parcel to be delivered at a good cost.
25/03/25 by Arthur Childs
Easy to use website & extremely competitive pricing.
25/03/25 by Chris
Efficient with good tracking information.
Delivery within time stated .
25/03/25 by Fizz 47
Easy and efficient service. Many thanks
25/03/25 by Theresa
Very Easy to use, better rates than buying direct for the same service for a large parcel
25/03/25 by roger marriage
Never disappoints highly recommend ????
25/03/25 by Charmaine
Not great the parcel did not reach its destination and apparently it is being returned to me. I won’t be using Parcel Monkey again.
25/03/25 by JC
EASY TO BOOK COLLECTION,FAST DELIVERY, ALL GOOD.
24/03/25 by DAVE T
Easy process when ordering postage and supper quick delivery by UPS
24/03/25 by Isabel
Been using Parcel Monkey for a few years now and I have never had a bad experience at all, all parcels reach destination on the expected dates and any issues Ive ever had, theyve solved it at no extra charge .
24/03/25 by Kudakwashe
Efficient service
24/03/25 by Mr Berman
Very good service, I found a next day service for a price better than I could find anywhere else. My first choice from now on.
24/03/25 by Allister McDonald
Collected, delivered in no time at all. Great service Would highly recommend
24/03/25 by Mount Pleasant
Lost a parcel and will not refund 3 months ongoing, keep asking for more information, not happy. Not recommended.
24/03/25 by Barry Wilkes
Ana, and everyone else involved from Parcel Monkey was actually awesome, but not able to effectively interact with UPS in a timely manner. UPS has informed me that due to the product I shipped containing hemp seed protein, (she calls it cannabis) it is not allowed for import. 2.5 months later. And while I sadly accept that, I am extremely disappointed that complete ingredients were supplied late January and should have been stopped then. Total of 70 plus days since it was blocked in Thailand Customs. Instead, many more hours and dollars were wasted based on the suggestions of UPS to resolve this. The broker I hired (at UPSs insistence) also missed this but gladly accepted the additional fees to get an FDA exception for $169+ to process the Thailand FDA exception, which was granted. (All said, $520 plus the $110 I paid to Parcel Monkey initially and the $240 for the product I never was able to receive. (Ive bought it from another company since then and had it shipped directly to my home). I am totally disappointed with UPS for sure for there lack of direct response from me in this process and Parcel Monkey for seemingly little control over a sub contractor. Very disappointed and felling very ripped off. Craig
24/03/25 by Craig Arians
Easy and straight forward process. Pick up the best, no need to go to the drop off with my large and heavy box, really appreciated. Keep up with the good and professional job.
Thanks again
24/03/25 by Lulu
Booked a parcel for collection on Friday via ParcelFotce for delivery AM Monday. Not collected and when you check tracking claims attempted collection which is complete rubbish. The drivers for any courier service are under pressure and seem to be able to claim attempted collection . This is not the fault of Parcel Monkey admittedly but like all “brokers” they dissolve themselves of responsibility yet happily take the money. They expect the customer to pay insurance for claims for delays or losses when if they sell a service , a delivery service, the least expected is the courier achieved it. You pay extra for collection, scheduled delivery e.g. Am next day etc. so if that service is not achieved for what ever reason, it should be the liability of the business receiving the payment. Poor service should not be accepted. Parcelforce won’t speak with me because it was booked via Parcel Monkey. Blah blah blah. Just do your bloody jobs
24/03/25 by Mr Jeffrey G Neads
Good response
24/03/25 by Customer good
So easy to use
24/03/25 by paul reeson
Very good easy will use again and again
24/03/25 by Alex Leighton
Your team has not picked and delivered this parcel since since last week, even after us rescheduling this due to your failure to pick it the first time. What a shame! Just refund my money and I find an alternative way to get my parcel delivered.
23/03/25 by Clayton Walters
All good easy web booking good tracking options good value
23/03/25 by neville fisher
Great, parcel delivered to nearest post collection point. No problems through customs
23/03/25 by Tjb
An excellent service for booking parcels through any main parcel freight company, like Parcelforce for example, the site is very easy to navigate and very competitive prices are to be found.
23/03/25 by James Romana-Powling
Excellent service. Great collection and delivery
23/03/25 by Lynne Dolan
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