We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,893 reviews.
Quick, simple, reliable and inexpensive.
Queries answered quickly by Mafe Cruz with addition details given
05/08/25 by Peter Hunton
Good price, easy service
05/08/25 by Peter Lunn
I paid to send a parcel via Evri, but the QR code did not work when the sales assistant tried to scan it in the shop. I tried the order code provided by Parcel Monkey, and that did not work either. I immediately sent a message to Parcel Monkey, and have had no response 16 hours later. No phone number or live chat. I sent a further message to cancel my order. Atrocious customer service.
05/08/25 by Karen Paterson
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Reliable service
05/08/25 by Gary Walker
No issues with Parcel Monkey. However, the courier selected (DPD) uplifted the parcel the next day (29th) but didnt deliver until the 31st and, given that the parcel was clearly marked on all four sides and on the top to "Please keep upright", the driver placed it up on his shoulder on its side. I had to inform him that it was a printer full of ink so unfortunately, I wasnt exactly impressed with the experience.
04/08/25 by Serpentine Embroidery Solution
Very good service
04/08/25 by saman kumara
I had been using an alternative courier comparison site and twice in 3 months when I came to post my items the Post Office told me the bar code had already been used. No problems with Parcel Monkey. Easy to use and I think the prices maybe the cheapest. Thank you Parcel Monkey :)
04/08/25 by Mark
Mafa Cruz solved my problem promptly thanks
04/08/25 by Leon Sweeney
Easy to use and book
Collection happened as booked
04/08/25 by S Swann
All went well. Very pleased thank you
04/08/25 by Eric Parsons
Dont recomended . I send a parcel in Monday and should take 3 days to arrived. 1 week gone and still not delivered and tracking parcel looks like frozen From 4 days - no progress. Really bad expierence for me. No more.
04/08/25 by Mr Lukasz Pachucki
Quick service.
03/08/25 by Reginald James
As always, excellent service. Will definitely be using Parcel Monkey again.
03/08/25 by Sharon Wilson
I have been using ParcelMonkey for many years now to send parcels mainly to Japan. I usually choose their cheapest carrier. They are always reliable, deliver on time and keep informed of any issues that might arise along the way.
03/08/25 by Rex Lucas
The process worked really well! Seamless . I packed my painting it was collect at my door and deliver to my client 300 miles away next day.
03/08/25 by NorthEastbuddingartist
Straight forward and the most cost effective option
03/08/25 by Anna
Easy to use and best prices. Good tracking. Highly recommended. Will use again.
02/08/25 by Lyn
The process of booking the parcel was good, but when I went to Yodels own website to find the drop off address I found that it would have been half the price to go to them direct.
02/08/25 by Geeky Monkey
Quick and affordable service
02/08/25 by Menzies Norwich
48 hour deliver paid for 5 days later No package
02/08/25 by cillia
It was nice experience with parcel monkey
02/08/25 by manpreet kaur
Received a notification of an excess charge due to an oversized parcel. I contacted PM to challenge as the parcel was dropped off with the correct weight & dimensions. Initially PM responded to my complaint but when i confirmed I required them to challenge & I also provided evidence as requested by them I have since heard nothing & have no way of updating the complaint string on their page to ask why. Basics of running a business is you need to be able trust a company you deal with. Unfortunately I can no longer trust PM so I wont be doing further business and with them. Not mentioning the fact Im also unfairly £50 out of pocket.
01/08/25 by Dave Nash
I have reviewed Parcel Monkey previously on Trust Pilot but it was several years ago. Still an amazing service, all you need is the dimensions and weight of your parcel and where it’s going and Parcel Monely give you loads of different options and prices for delivering your parcel. All done online, you can even arrange someone to come to your house to collect your parcel for you and bring labels with them. Brilliant. 5 stars from me.
01/08/25 by Sue Blair
Truly excellent service. Goods collected when expected and reached end delivery point in the USA ( two locations) in exceptional timescale. Well done.
01/08/25 by Robin Peers
First time using Parcel Monkey having used other companies to send parcels to family in Hong Kong. This will now be my first port of call as the service has been brilliant. So simple to book online, great communication and fantastic value for money.
01/08/25 by Anne
Parcelforce did not pick up on the arranged collection date. No explanation as to why and no apology.
01/08/25 by Customer
Did what it said on the tin?
01/08/25 by Rosie Pearman
One of the parcels was severely delayed despite us paying a premium for a rapid service. No comms from shipper or Parcel Monkey to notify us or explain the reason. This caused considerable anxiety and bad feeling with the recipient. Poor service - wish we’d just gone to a Post Office.
01/08/25 by Rachel Crowther
This is more a review of the service received from ParcelForce through parcel monkey. I needed to get a small packet to France. Of the available services parcel monkey indicated that parcel force could achieve this in three days, other services were available forecasting 2 to 4 days. After one week, parcel force still have not delivered the packet I do not know what come back I can have having engaged parcel force through parcel monkey.
01/08/25 by Dave Naylor
My Jeans Jacket.
Delivered my jeans jacket that I left at a hotel, i thought i would have to buy another jacket
01/08/25 by Mzz Gemini
Have used this company before and must say very happy and would definitely use again thank you
31/07/25 by Denise Baker
The service was easy to use and all went well until my parcel which I had paid for Express 24 with Parcelforce didnt arrive the next day. I hadnt got it to the Post Office until 1.15 pm so was happy to accept that it might not reach the recipient until 48 hours later. Unfortunately, it took a week to reach the recipient!
31/07/25 by Alexandra Archard
Easy to place the order via Parcel Monkey for a DHL Next Day (working day) delivery.
Parcel picked up on Friday for a Monday delivery. However on Monday DHL notified me of a delay, no explanation or refund given, and Parcel was delivered on the Tuesday. Frustrating and almost impossible to get in touch with DHL to speak to anyone so will think twice before using DHL again.
31/07/25 by Paul Morris
Highly recommended,
Very competitive ,the cheapest i could find.
Kept well informed what was happening.
Very easy app to use .
Fast delivery.
Tracked parcels.
31/07/25 by Mikr
As always parcel monkey delivery was on time
31/07/25 by Shanaz begum
Sometimes parcels are too big to use drop off and so we ask for collection. Couriers always arrive so we are never let down a with other intermediaries. Good communication so we know exactly when parcels have arrived at their destinations. Parcel Monkey is our go to now for all parcels.
31/07/25 by Rajinder Singh Banga
I hadnt received my packing labels. I got in contact and Mafe Cruz sorted it within minutes.
31/07/25 by Georgia
This worked for me
All good and delivered on time
30/07/25 by Dug
Aadil the driver was superb. He was friendly and helpful. He did not complain about the large size of the parcel and was polite anf friendly. I really recommend his service and ask for him personally!!
30/07/25 by Dr M
Prompt - easy to use and took half the time the normal post takes to send a package to Greece.
30/07/25 by Customer
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