We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,468 reviews.
Parcel was not delivered and, despite paying the insurance cover, they refuse to make payment or accept responsibility. Despite providing them with all requested information they now choose to ignore all messages. The two registered directors are named on the relevant UK Govt website as one person born in England and the other Lithuania. They each hold a number of directorships registered at the same address in the UK, including Parcel Monkey. This address appears to be a rented space within a purpose built block that can be hired by anybody as opposed to their own premises. Due to the timings of responses received, I assume the daily workload is not undertaken from within the UK, as their registered address might suggest, as their messages arrive prior to standard UK working hours. I feel aggrieved that this situation has arisen, having posted a parcel in good faith & paid for additional insurance but not been compensated. I will never use their services again & do not recommend them to others
03/06/25 by Darren
I wanted to send a parcel to send to Croatia. Which was packed up and shipped off once I completed the information requested by Parcel Monkey. I ticked the gift box, but there was insufficient customs documentation i.e. a gift declaration. Hence import duty was charged. The recipient declined to pay this. I was given the option of paying the duty, but then no working way to pay this. I have lodged numerous messages, the last of which remains responded to. I now have the choice of having the parcel destroyed or paying for it to be returned (which ironically includes a payment link). This just adds insult to injury when all I wanted is to pay the duty and have the parcel delivered. Customer service is very poor and the documentation requested is insufficient. You would be better to pay a bit more and know that your parcel will get there.
03/06/25 by Ms PEARCE
DELIVERY WAS ON TIME
excellent service from start to finish, so easy to book a collection
03/06/25 by karl
straightforward, economical, and easy process on this standard shipment.
03/06/25 by Gordon Fogarty
Excellent shipping to Switzerland, arrived intact and on time
03/06/25 by David Harris
Excellent service and parcel arrived 2 days early in Australia
03/06/25 by PETER EDWARDS
Brilliant as always. Heavy parcel to Switzerland for )32
02/06/25 by John Taylor
very easy to book my parcel and got there on time
02/06/25 by Customer
Ten days to deliver a lightweight A5 cardboard envelope within the UK. £6.89. Booking was made on 21/5/25 for collection on 23/5/25. Collection failed, no reason offered. Parcel picked up on 28/5/35. Delivered on 2/6/25. Tracking not available in any purposeful way saying the same thing all the time. Customer service not in a hurry to respond with information.
02/06/25 by Margaret Stevenson
So easy to book my parcel on and collected when said.
02/06/25 by Martyn Thomas
Great price, choices a d tracking updates, have used a few times with overseas family and would recommend
02/06/25 by Mr Fred Wakelin
Perfect thank you
02/06/25 by Viv
Easy to use in the comfort of your own home and print off the documents. Means no queuing at the Post Office, fantastic service!
02/06/25 by Linda
Very easy. Great servuce
01/06/25 by Gerie
Picked up when they sais
01/06/25 by Lynda Campling
DO NOT USE THEM, My parcel has been lost for over a month now, no communication from the company, no way of contacting them, no way of making a claim against lost parcel and they are INVESTIGATING it. Tried to contact them on multiple occasions, no reply and no resolution.
01/06/25 by Edvinas Lingys
My parcel was never collected, I have never received my package and you cannot speak to no one!
01/06/25 by Charlotte Baker
Reliability, book it and you know they will deliver!
31/05/25 by Jeremy Winter
Charged surcharge when package was smaller and lighter than paid for. I would have been better going to courier directly. Very disappointed
31/05/25 by Colin Harper
Item arrived safely and on time, thanks
31/05/25 by William
its not arrived and trackink stopped on may24 a week ago
31/05/25 by Gerard Webster
Easy to use, great price.
31/05/25 by Molly Cormican
Even though the package was broken, they didnt respond to anything for more than three days. They never responded to my inquiries. Their response is dishonest.
31/05/25 by Customer
Where to start... Attempted to use the platform for the first time and needed to amend a customs form before sending—unable to do so. Had to make an account to contact support—wouldnt let me because Id placed an order with that email (didnt make an account). Finally managed to create an account, only for the login not to work. I had to reset the password each time I accessed the account until "reset password" stopped working. Eventually the issues with the webapp led to such a loss of confidence in the company I cancelled the order. Live chat confirmed its cancelled and said theyre transferring me to finance to confirm refund, of course this doesnt happen. No confirmation of cancellation received. No confirmation of refund received. Live chat now says they have no access to UK order details. Email respondent takes the time to say theyre closing a duplicate thread but not to answer the simple question: WHERE IS MY REFUND Wasted way too much time with this company. Ill remove this review once they stop wasting my time and refund me.
31/05/25 by N. Preston
Cheaper option than going direct to a carrier. Easy to use. Good delivery service.
30/05/25 by Otto2sheds
Easy to use and cheaper than going direct
30/05/25 by Ken Lipton
Excellent service provided, easy to book.
30/05/25 by Mr John Mitchell
Everything went I I expected and delivered on time
30/05/25 by richard hawker
I paid £20 for a collection from Parcelforce - they never turned up and my parcel still has not been collected with absolutely no communication whatsoever. Appalling service.
29/05/25 by Lucy
Simple explanations on how to pack and send received quickly would definitely use again
Parcel sent to Australia from UK
29/05/25 by Dawn Rogers
Booked, printed label and dropped off parcel at local Post Office in afternoon (Parcelforce 24 hours service), arrived at destination in the morning of the following day. Brilliant and economical service.
29/05/25 by Agrifactors (Southern) Ltd
My parcel was declared as 3kg I have the proof, it was said I declared 23.4Kg. Actual weight was confirmed at 3Kg but I was still charged an extra £52 surcharge I would advise avoiding this company until they sort themselves out
29/05/25 by Howard Ramsden
Great service delivered very fast
29/05/25 by Mazz
Best prices for postal deliveries with a great choice of couriers.
29/05/25 by Geoff Morritt
Good service
29/05/25 by IQBAL
Terrible experience, paid for a courier (evri) received no confirmation, now fighting to get a refund. You cannot talk with anyone, I think they are deliberately making it difficult so you just give up and forget about it. Will never use them again and you shouldn’t.
29/05/25 by Dean Wilson
Parcel updates stopped and parcel recipient was not told parcel arrived
29/05/25 by tam
The parcel was sent via Parcelpost. It was an Ebay return and I understand it was damaged in transit. No further details to hand.
28/05/25 by John Caton
fist time iv ever used parcel monkey the service was great the parcel arrived at its destination as advertised the next day quite expensive but thats the price you have to pay for guaranteed next day service and the bonus was it arrived intact unlike the royal mail !
many thanks
28/05/25 by steve
Used Parcel Monkey a few times. Have sent parcels to Australia so had no hesitance to use same company to send something in land. Arrived in good time
28/05/25 by Frank
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