We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
very efficient on time in evry ways pick up and delivered
10/03/25 by Nico Didonna
Easy to do and delivered as scheduled…. What’s not to like ?
10/03/25 by Elizabeth McEwan
East to use, best prices shown, used ups via parcel monkey and parcel was picked up Tuesday from UK and delivered on Thursday to CANADA the same week!!
Outstanding
10/03/25 by Customer
always easy to arrange collection from uk to canada no problems at all
10/03/25 by Customer
Brilliant as always.
10/03/25 by Mandy Colbourne
very effective service
10/03/25 by Mr Snooks
It was a very good experience until UPS destroyed the package, I had to give a full refund
10/03/25 by Customer
Ease of use.
10/03/25 by Customer
Very easy and seemless service
10/03/25 by Laura
Turns out it would have been Cheaper for me to go direct to the post office to buy the postage than to buy it from you! Won’t be using you again
10/03/25 by MRS JANE F MCCARTHY
UPS was sent to pick up my parcel from the seller .But the van driver not would except it because it had no bar code label ? I would of thought the UPS driver would of taken a bar coded label with him . I have posted a label 5 days ago 1st class and she said they have not received yet . Iam very worried that I being scammed
10/03/25 by Brian WHEATLEY
Easy to use, great service
10/03/25 by Customer
I thought of using Parcel Post but the online customs form was ridiculously badly designed such that it was impossibly to accurately fill in. Parcel Posts form was very clear and useful and the parcel arrived quickly.
10/03/25 by Anna
Arrived on time and was very pleasant.
10/03/25 by Carol Cooper
Delivered promptly. Cake fir money.
I dont have printer facilities so printing my own labels was a hassle but sorted eventually thanks to friends.
10/03/25 by Gordon Burton
My parcels were collected late and delivered late. One still has not arrived. Ive not been contacted and told why...nothing
10/03/25 by Jullee Morgan
All went smooth!
The parcel was left securely at the reception. Thanks.
09/03/25 by Yas
Easy from booking on line, we dropped package off and delivered on time. Great service all round
09/03/25 by New user
Found the right carrier with th best options.
09/03/25 by Richard Gray
Parcel was delivered on time
09/03/25 by AAAA
Efficient and easy to use
09/03/25 by Customer
From initial enquiry to get a quote for posting, it was straight forward to input onto the on-line form the weight and size and then taken to options of delivery service available. Then tracking was straight forward and updated regularly. Very well price options.
09/03/25 by tim goldberg
Booked a £150 shipment through Parcel Monkey, dropped it off at a UPS collection point, and the package has now vanished. Parcel Monkey refuses to take any ownership whatsoever—no help, no resolution, just a dead-end. Their £50 claim limit is meaningless when they won’t even process a claim. I’m 100% out of pocket because of their service. If your package goes missing, expect zero support. Use a more reliable service! ❌????
09/03/25 by Adam Wasilewski
I dont do trustpilot sorry
09/03/25 by polski
Everything very easy to do , booked paid and delivered two days later
08/03/25 by Aj Donaghey
Its a parcel service what can I say they picked up parcel . They delivered parcel and we all lived happily ever after. The End.
08/03/25 by phillip williams
fast and easy to compare the postage fees.
08/03/25 by SY
Brilliant, super service--easy to sort on line, easy drop off and quick delivery
08/03/25 by Customer
I expected ‘next day’ or the day after next day delivery, as it was urgent and the parcel arrived in 5 days….
08/03/25 by Sarah
Doing a great job!
08/03/25 by MRS T K RIDDLES
Good value rates and speedy delivery for a large box.
07/03/25 by Julie Gofton
Excellent fast and reasonably priced.
07/03/25 by AurjanSingh
i sent a Collection Code on original booking which the Courier did not have so he was unable to collect the package until a day later so that was disappointing as it is the first time I have used PM.
07/03/25 by KEITH
good internet site easy to book good collection as promised
07/03/25 by customer
Easy facility to use, parcel was delivered very quickly to our daughter.
I would recommend Parcel Monkey.
07/03/25 by Peter Davidson
The process is fine until something goes wrong. Evri acknowledge they have my parcel of shoes but cant find it, because I booked through Parcel Monkey, Evri cannot help any further. Parcel Monkey are not prepared to help because the package is stated to contain sweets and not shoes, sweets are on the not allowed list. On investigation it seems the package contents were copied from a previous parcel but Parcel Monkey have taken the error as an excuse to not refund. Why anyone would send sweets to a Sports Shoe company is open to imagination, for Parcel Monkey its a very simple way to keep your customers money! Very Poor customer service.
07/03/25 by Andy Clark
You did fine. Yodel sent my package and the recipient said the box arrived it rough shape.
06/03/25 by Customer
Booking with Parcel Monkey was great and straight forward.... However DHL have not delivered to the parcel and it is now 3 days late. So the 3 days it was promised to be delivered in has not happened. I thought it was too good to be true!
06/03/25 by Customer
Sadly the package arrive late and missed the birthday
06/03/25 by David Lineker
great service and an unbelievable price
06/03/25 by Stephen T Yorkshire
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
