We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
Easy to sort and good rates
02/03/25 by Mrs Dawn Studd
Great services
02/03/25 by LEFKO MIHAI
Excellent service: on time, polite, and reliable for pick-up, and subsequently easy to track the parcel.
01/03/25 by Emily
Delivered no problem would use again
01/03/25 by kevin powell
The whole process was easy and value for money. I will always use parcel monkey. Excellent courier service
01/03/25 by C Miller
Easy to use and very good instructions and very reasonable prices would definitely use this site again
01/03/25 by Matthew
Excellent and easy to use
01/03/25 by Sinead O'Brien
Brilliant service was delivered on time so easy to use defiantly use again and again
28/02/25 by Mrs. D Pegram
The driver met no-one on his first attempt and was able to deliver the parcel on the second attempt. He was courteous and friendly.
28/02/25 by Folasade
Good service and fast delivery have used for overseas parcel and got competitive prices at single place
28/02/25 by H. P.
Was made very easy to post parcel to Poland..all customs documents included and tracking of parcel was spot on with constant updates …Will use again
28/02/25 by David Lees
I have a terrible experience with the service. An extra £17 was taken off my account after paying in full for the service. I will not use this service again.
27/02/25 by Jethro. O
Excellent communication throughout. Prompt and speedy delivery
27/02/25 by Adrian Webb
They took extra money from my PayPal 2 weeks later as said the dimensions were wrong but I measured them to ensure accuracy and copied the weight from the seller himself! Craftily set up a repeat payment on PayPal without me knowing! I will never use them again !
27/02/25 by Helen Weston
Perfect service thank you.
27/02/25 by Graham Stone
If you are shipping internationally, Parcel Money dont make it clear that the price you pay does not include duty in the receiving country. We sent a pair of socks to Germany for around £10 then had to pay £30 to UPS Germany!!!!!!
27/02/25 by Nick Hindle
Good service
27/02/25 by customer
Just so easy to use and the service is as described, communication is excellent and clear making the whole process drama-free. Thank you.
27/02/25 by Shirley
If i can give 0, I would, but 1 star is minimum. Ive sent a bumper spoiler with them . I measure it. i give them the dimensions and the weight.. They charged me 56£ for the delivery all good.. but after one week, they charged me extra 130£ for the reason the parcel was bigger . When I wrapped with bubble foil I added 10cm more each side and I didnt realise so instead of 180cm was 200cm.. to charge nearly 3 times more .. is ripping people off ... Avoid at any costs
27/02/25 by Flavius Stefan Tutunaru
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Perfect service ????
27/02/25 by Geir Þór
Great easy to use to find the best rate courier
26/02/25 by Jane Russell
I do not have a good experience. I wanted to send a parcel, paid the money, took the heavy parcel to InPost where the nor barcode nor the tracking number was accepted. I called Evry few times, their customer service line was not working either. Finally, after 4-5 complaining email, they will probably refund the money.
26/02/25 by ZSUZSANNA DIBUSZ
Absolutely shocking experience!!! qouted a price then almost doubled in extra charges they took from my account without any notice!!! this company should not be allowed to trade in the UK parcel no PM12769134
26/02/25 by Darren Hatton
reliable, delivery on time, communication
26/02/25 by seamus
Easy to book. Helpful hint about export issue. Very satisfied
26/02/25 by Andrea Gambell
nice experience
26/02/25 by Cagatay Pamuk
I paid for the correct weight and size and the parcel was delivered and I have now been charged £1.80 more as they say that it was not the correct information. I double checked my sizes and weight
26/02/25 by B BOYD
Picked up on the Fri from Uk in USA by Mon t time
Brilliant service
26/02/25 by Anna Dakin
Quick and efficient, updates excellent. Thankyou, will definitely use again!
26/02/25 by Carol Witcomb
Easy Process
Very easy process to get a quote an book a service. I used DPD collect & next day delivery with tracking and all went to plan.
26/02/25 by Barker Partnership
Not good, parcel packaged well (it was unopened in original box) a vanity unit with sink. Paid over £100 to get that sent to Victorian Plumbing for it to arrive damaged. You submit a report of the damage but don’t get a transcript sent to your email. Not a good interface and a bad delivery service. Speed and care should be the key for a premium parcel delivery service and this has just not been a good experience for me given that I am £450 out of pocket!
26/02/25 by Customer
Didn’t alert me before collection…
26/02/25 by Customer
Excellent services…
26/02/25 by Abu Ceesay
Process was clear and simple and parcel arrived quickly!
26/02/25 by Turhan Djemal
Got parcel delivered hassle free and easier than exspected,
26/02/25 by Robin
As always ParcelMonkeys information was comprehensive and accurate, giving a clear opportunity to find the right service to send parcels abroad.
25/02/25 by Customer
very easy and efficient
25/02/25 by Karen Kroese
Although the parcel was delivered promptly I was disappointed that the price i was quoted was increased. I expected that the price quoted would be the price I would pay. It was not clear that parcel monkey could change the price and take the extra payment without notification
25/02/25 by customer
Booked the pick up and delivery back to myself , very easy to do and a very competitive price great service
25/02/25 by Ian Davies
Prices very competitive & website easy to use.
25/02/25 by Chris
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