We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,351 reviews.
Always use parcel monkey for large parcels , seems to be a really good service
27/02/26 by Robin
fast reliable service at the right price. Excellent. Will use again.
27/02/26 by Lilian felstead
Parcel was lost in transit. Was in contact with Parcel Monkey team the whole time. I asked what their timeframe was for resolving this and when they now consider it a failed delivery. They didnt give me a timeframe but kept delaying and delaying. I insured my parcel, but because of their delays and not letting me know the timeframe to claim on insurance, I lost £450 claim, due to needing to claim within 30 days of posting. Furious! As was in constant contact, and they did not tell me at any point, even though I asked.
27/02/26 by Victoria
Great website for booking in bulkier eBay parcels, easy to use service and offers a good selection of couriers
27/02/26 by Harry S
Excellent, speedy, hassle free
27/02/26 by Stuart Godden
I paid for next day delivery which didnt happen when i was tracking the parcel it left us at 1pm on the Tuesday and next was in the Coventry depo at 8am the following morning but it was still there the following day when speaking to customer service they couldnt give a reason why overall absolute terrible service and will not recommend to anyone
27/02/26 by T.C Morris
Very fast service. Cheaper and quicker than post office
27/02/26 by Mrs Patricia Leonard
Parcel collected and delivered on time as specified.
26/02/26 by PATRICIA QUINN
Excellent service.
Easy to manage, swift ‘delivery’ of the necessary labelling; DPD did a really good job collecting and delivering my parcel, all the time keeping us updated about collection and delivery.
26/02/26 by Lynda
Easy to use website, great for price comparisons. Parcel picked up within a given one-hour time slot and delivered the next day.
26/02/26 by Customer
Swift delivery and great service
26/02/26 by Chris Edwards
sent a small parcel last Thursday 19th FEB and now a week later still not arrived and missed todays event the goods were for
26/02/26 by Customer
Excellent service
26/02/26 by Chafih Assam
The parcel was collected on time but delivered three days late.
26/02/26 by alec watt
This company is an unmitigated disaster. I wouldnt trust them to send anything, anywhere. So far they have lost my parcel and are now requiring huge amounts of evidence to prove my loss of a nominal 25 pounds (the limit of their basic insurance). They market themselves as a delivery intermediary. What they dont tell you is that they underprice the trusted providers until you try to book. At this point they hike up the proper providers price while suggesting you use a cheaper alternative. The cheaper alternative then lose your parcel. I would recommend going directly to a respected delivery company and cutting out this shady middle man.
26/02/26 by Rob Collins
GOOD PRICES, EASE OF USE & RELIABLE SERVICE
26/02/26 by Maura Cassidy
Fantastic quick and easy service
26/02/26 by gemma wisdom
Used this company twice both with failed collections my advice would be to book direct with the courier miss out the middle company for sure
26/02/26 by Shaun Brown
Should’ve just used parcel force and saved 10 pounds
25/02/26 by Jonathan custyCustomer
Quick delivery, clear updates.
25/02/26 by Steve
Item arrived on time . Thank you very much
25/02/26 by Customer Herb McCullough
easy to select my parcel details and choose my preferred courier parcels always arrive safe and well at best prices Thank you
24/02/26 by Trevtron
Always so easy to deal with and if there is any issues there is always a quick message return on any queries.
I wont use another company.
24/02/26 by Trojan Nutrition LTD
Awful. Booked a pick up and delivery through the platform on 12th Feb. Almost 2 weeks on Ive had 2 no shows and 2 postponements. Money taken and nothing to show for it. Customer service was basically a case of sorry, not our fault or problem. Why bother listing Evri as a trusted delivery company when they clearly arent. Flop.
24/02/26 by liam mcsherry
Great options. Good service.
23/02/26 by TINA
Never used Parcel Monkey before but when looking for a quote to send a very large parcel this one came up on screen with several options. I chose a courier from the list with a reasonable charge. No problems experienced would use again.
23/02/26 by Jessica
Parcel Monkey brilliant. I regret choosing Yodel though. How slow and so difficult to navigate their tracker and contact.
23/02/26 by Geoff Miles
no problems at all
23/02/26 by Philip
I booked a shipment and made payment. My Shipment could not be delivered by the supplier, however I struggle to get a refund.
22/02/26 by Erica Steyn
I love this website and service provider. The price is so competitive and it is so easy to book a parcel and with so many options available.
21/02/26 by Fi London
The insured parcel was delivered on the wrong day to the wrong address (payed for next BUSINESS day delivery - paper even says Monday delivery). Not satisfied when money is at stake! No way to contact DPD on line, and phone is a garbled prerecorded message that is unlistenable. I want my money back and compensating for the parcel!
21/02/26 by Julian
Annoying Logistics is problematic so I wont complain about lost parcels or parcels which havent been collected. When a parcel hasnt been collected and I wish to cancel the order. I have to send a message requesting a cancelation. Then in a few days they sent another asking why Then they offer a refund amount. With other services this should be a simple click of a button but with parcel monkey it takes over a week. Maliciously designed in the hopes that you forget to respond to an email in 14 days so that they can keep the money.
21/02/26 by Ebay acc
Terrible service lied around what was covered when it came to asking for a refund were not interested in helping would not recommend or use ever again thank you for taking my money would have been more enjoyable throwing my money down the drain alot less stressful as well
21/02/26 by Dear Mr Graham
Very easy instructions to follow. Local drop offs and good prices
21/02/26 by Mrs Bradshaw
Good quality service, thanks
20/02/26 by Neil McHugh
Very fast delivery. Fantastic!
20/02/26 by Josie
Absolutely amazing service my parcel arrived in China on time and the cost was half the price of any other company, I will definitely use them again
20/02/26 by Michelle
Always good value and deliver
20/02/26 by Phil Davenport
Terrible service, it is ok when everything goes ok, but when you have problems, they fall down i sent a mobile phone, unknown to me, courier i picked doesnt send mobiles if I went direct to the courier they would of picked this up when I filled in the form Parcel monkey did not pick this up also did not inform me it was rejected so when the courier brought it back i didnt know why i thought it was a mistake and the courier took it back to investigate went back to parcel monkey they would not exept any responsibility infact they passed me around for over a week in the end i ha to pay an inflated price to get it back i regret using them and its cost me a lot of money it all could have avoided with a bit of information oh and the courier will not deal with you as Parcel monkey made the order so they have you by the know whats please go direct do not use these.
20/02/26 by Andrew Scott
Had to send a courier to collect a parcel from a railway Lost Property office. Parcel Monkey clearly showed the services available with prices, and my collection and delivery went very smoothly.
20/02/26 by Lauren Smith
