We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
It is so easy to book online. The driver picked up the parcel at the promised time & it was delivered at the allotted time.
08/04/25 by A. C.
The delivery using UPS as courier to the USA was amazingly fast. Delivery booked Thursday, collected Friday, arrived with the recipient on the following Monday. Just one working day! Blown away.
08/04/25 by Customer
My item wasnt collected
08/04/25 by Customer
Internet equivalent of that taxi tout trying to hustle you when you walk out of the airport after arriving on holiday. They just want their cut, and the chance to sell you more stuff. I swore at them 3 times before Id finished booking my parcel in. Amateurs.
08/04/25 by AW
My parcel was collected and delivered promptly and efficiently. It was collected on the day requested and delivered to myself within 48hrs. Excellent service I would have no hesitation in using Parcel Monkey UK again.
08/04/25 by Susan
Efficient service
08/04/25 by Mr Berman
The collection of my heavy package was extremely efficient and pleasant. It was much appreciated by us octogenarians!
08/04/25 by Joyce, Wiltshire
Easy to use.
08/04/25 by Steven Holden
Very good service. Kept me informed regarding pick up time. Defining an hour slot was helpful.
08/04/25 by Carolyn Duke
No one visited and I need my money back
08/04/25 by Chuks
Next day delivery took 4 days driver couldnt find the pickup point, can you believe it the yanks can put a man on the moon but cant find fir tree Avenue in coventry!!!!
08/04/25 by Ivor Dowell
Sensible price for shipping parcel to Buckinghamshire for me. Easy process. Thank you
07/04/25 by County Print and Signs
Straightforward and quick collection and delivery. Will use again.
07/04/25 by Karen Angelica Rodriguez
Collected on time and delivered next day
Great service
07/04/25 by customer
Collected on time and price less exorbitant than others.
07/04/25 by Tom Trudgian
Simple process easily understood.
07/04/25 by Mr George Budge
Parcel arrived with the recipient
07/04/25 by Mike
Parcel arrived with the recipient.
07/04/25 by Mike
Hit with a surcharge from UPS more than the original charge, said address was wrong when it wasn’t, also charged for irregular shaped parcel despite me originally stating the package was 2 car tyres. Refused to refund. Not impressed at all.
07/04/25 by Garry Gore
I dropped my parcel at Parcel Force as I find this the easiest way to book it in as Post Offices dont have enough space for a large box
06/04/25 by Mr N C Fairs
Collected promptly, delivered to time
06/04/25 by Phil Gray
late picking parcel up, by one day, parcel still not delivered after one week not impressed at all! such a let down as contained presents for great grandchildren wont be using them again
06/04/25 by carole white
Charged me twice for same parcel and never replied to my message.
06/04/25 by Ian Smith
Fast, reliable and affordable.
06/04/25 by Ivan Berryman
Always reliable and a very good price.
06/04/25 by Ivan Berryman
Prices were competitive and had no issues with the Parcelforce delivery
06/04/25 by George
I paid for a next day delivery service with DX Service on the 25th of March 2025. Today Is the 6th Of April 2025, the item has NOT been delivered, in fact, parcel monkey and DX Service cannot accurately tell where my item is currently. When I called to express my dissatisfaction with the situation, the Parcel monkey staff confrontatiional and dismissive.
06/04/25 by Peter
Just very easy.
05/04/25 by J.Grant
Collected and delivered on day stated
05/04/25 by PATRICIA QUINN
Parcel was returned. I have already made comment on my account on Friday but have not had response. I was sending a 7 kg metal car part to USA. I was returned by courier saying part could not be security scanned for air shipment as it was dense. They say refund should be through you at ParcelMonkey. I had described part as auto differential in the description which is exactly what it is. I still need a delivery solution for the part can you help with this? in addition to refund on the Parcelforce shipment.
05/04/25 by Gordon Fogarty
First time using Parcel Monkey. Late delivery to customers
05/04/25 by M Mac
Ordered a service with EVRI with a delivery promising a 2-3 day max delivery. Took over a week and my Mother’s Day present did not arrive in time. Disgraceful. No refund given.
05/04/25 by Chris Brewin
Seamless process and package collected and delivered on time.
05/04/25 by AM
Terrible, service. Please check how parcels were left. Content was broken and outer were covered in mud
04/04/25 by Rose Verdum-Ashton
Collection of the package was arranged for Monday but noone came - we waited in all day. I rearranged collction and it was finally picked up later in the week
04/04/25 by John Law
On time and very polite great service
04/04/25 by Customers bevans
Easy to book, best price found, collected no issues, delivery no issues & trackable
04/04/25 by annabel
Good.
Parcel was collected
04/04/25 by Gerald
Delivered on time
04/04/25 by Philip Trueman
Terrible, the worst delivery company there is. Evri didnt collect the parcel when they should have so over the weekend it was already three days late and now the following Thursday (7 days) so far the package is still at the local depot. Will never use this company again or parcelmonkey.
03/04/25 by christopher phillips
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