We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
I made my choice from the options presented. FedEx and they delivered very well. Next day and I was kept informed. Excellent service.
29/12/24 by John Wilson
Sent 2 parcels easily for a reasonable price and no issues with delivery
29/12/24 by Justin Lines
Courier took money and did not turn up
29/12/24 by Nina Nicholls
Choice would be 0 stars this time!! Courier booked for collection on 23/12/24, didnt turn up... Finally collected on 24/12/24 and not delivered until 27/12/24 !! HARDLY A 24 HR SERVICE WAS IT? ON THIS OCASSION I HAVE BEEN TOTALLY FAILED AND EXPECT A FULL REFUND AS CONTRACT BROKEN BY Courier OR YOURSELVES!
29/12/24 by H Newton-Allen
The package has arrived in Norway
I received a message that it had arrived on24th Dec.
My daughter is out of Norway at the moment but said that it would be picked up when she returns after the New Year.
Therefore I am Very Pleased with you service
29/12/24 by GC
Parcel hadn’t been collected
29/12/24 by customer
I have used this service a couple of times - but I won’t again. It is very stressful, you have an easier booking process but then if there are any questions after there is zero service and if you were direct with the carrier you would have the tracking number and could query, My recent booking was Cali to Ireland - which went from Cali to Chicago with FedEx and then (found out after) Courier international- but the 5 day service is now 10 days and no updates other than delivered in Chicago. Parcel Monkey keep saying they have raised the query but never get back to you. Total disaster and stressful and pointless
29/12/24 by Mary OBrien
Good service
29/12/24 by Walter Pasifull
Absolute scam artists! Come to another courier (pick up cost £55) and lost it within the first couple of hours! Even with a receipt/tracking number they said “nothing we can do” and that it can no longer be found. I lost out on (parcel worth: £180 + £55 pick up fee = £235!) without any kind of compensation all because they couldn’t do a simple job of picking up the parcel and delivering to address. Instead they lost my parcel and told me there was nothing they can do. Stay away! Use a reliable source. SCAMMERS
29/12/24 by Sonny Doyle
Dont trust them with you delivery if its important. They offered a next-day service to me with DPD on 22nd December 2024. They took full payment, they DID NOT pass the order to DPD until the 23rd SO NO COLLECTION. I am now being to my package will get collected on 27th December. NO APOLOGIES OR COMPENSATION FROM PARCEL MONKY AND NO CONTRACT PHONE NUMBER. JUST DONT USE THEM.
29/12/24 by martin j Millard
Excellent service, sent my parcel to New Zealand and it arrived in less than a week
29/12/24 by Tracy Hutchinson
Very easy to use website, used to use parcel 2 go but found it much easier and really quick delivery parcel force got delivered within 24 hours and got a discount on shipping would definitely recommend and use in the future????
28/12/24 by JESS MILSOM
DO NOT USE PARCEL MONKEY UK. On 26 Dec I paid for the 48 hour delivery service -- pickup in England on 27 December and Delivery in England on 30 December. As of the evening of 28 December the package had not been picked up. I received a message that the package would be delivered on 31 December. The delivery recipients would fly out of England on the 31 December which is why i paid for delivery on 30 December. I understand this was a busy holiday season, however, if Parcel Monkey had communicated with me that the order could not be filled, I could have used a more reliable service. Beware--do no use Parcel Monkey UK.
28/12/24 by Jacqueline Randolph
The process was easy but the courier company did not arrive which meant someone was stuck in the house waiting for them to turn up
28/12/24 by customer
Excellent pickup and fast delivery arranged
28/12/24 by Lynne Dolan
Quick and easy and a fair price...what else is there to say! Very happy with instore free printer. And the parcel took 2 days instaead of 3 to 5. Astounding.
28/12/24 by H G
Parcel collected on time and delivered super quick!
28/12/24 by Janette Jeremiah
Great service
28/12/24 by Cathy Clark
Parcel Monkey has remedied issues over the last few months of much-delayed production of posting labels. Return to great online service.
28/12/24 by Customer
Easy to use and parcels got delivered in good time without any issues
28/12/24 by Steven Rosas Woodward
Easy, simple,good
28/12/24 by Customer
Sending a parcel within UK. Used website on a Saturday. Parcel Monkey website results said UPS "1-2 days drop off service" and "drop off your parcel today". Went to nearest UPS drop-off - only to discover no UPS depot will accept parcels on a Saturday or Sunday. Returned on Mon 22 Dec - estimated delivery Fri 27 Dec. But today (28 Dec) estimated delivery has changed to Fri 3 Jan. If I had known UPS restrictions I would have used a different carriers next day service for only another 35p !
28/12/24 by JH Oxon
My parcel has not arrived!!
28/12/24 by S Thorne
thanks - on time
28/12/24 by Anita Tyagi
The induction hob we sent was smashed. No reply of my request to refund the cost of parcel
28/12/24 by Mrs. Buch
Clear website easy to book parcels
28/12/24 by Lyn Collins
Excellent. Collected speedily from drop off point and within 2 days was at my sons house in Canada. Would definitly use again without hesitation and recommend to others.
28/12/24 by DAWN JENKINS
Difficult to rate a 3-5 day delivery service if your parcel is still (checks notes) sitting in a depot in Basildon, ten (10) days after it was dispatched. God only knows how its going to find its way to France.
28/12/24 by Gary
When I saw the 4 day delivery slot, I was delighted as my mum would get her present in time for Christmas. My dad died this year and her present was a canvas print of a favourite photo. It was sent to Tenerife on 20th December. Unfortunately on 28th, the tracking shows the parcel with customs, l presume still in the UK.
28/12/24 by Ms Tina Russell
Easy to arrange online. A good selection of drop off points, delivered safely and very competitive rates.
28/12/24 by shirley davis
They did what they said they would when they said theyd do it.
27/12/24 by Bryan Jackson
The website was easy to use to get the initial quote and to choose the delivery company to go with. Unfortunately the price quoted didnt include the import charges, no was it stated that extra charges would apply! It cost me nearly half of the amount again to get a parcel released. Little gift to cheer my aunty, who is currently on the last stages of life had a very bitter taste! Trying to speak to a person wasnt successful either. All I had is a referral to UPS customer service bot!! I wont be using this service any time soon again! Be careful everyone when looking at quotes! Over £33 to send 800g to Canada!!
27/12/24 by Tatsiana Bagnall
Easy to use, a good range of prices offered, collected promptly and most importantly, delivered on time.
Thank you.
27/12/24 by Cindy
I have used Parcel Monkey
27/12/24 by Eric Ashton
Parcel was delivered in time for Christmas with no bother - thank you!
27/12/24 by Miss Jones
Firstly, the driver went to the wrong address to collect the item. Then it was rescheduled TWICE before it was finally collected. Parcel force would not help at all as this was purchase thorough parcel monkey. I was returning an Amazon item and they advised me to use this site. I won’t do that again
27/12/24 by Sab
If I could give minus stars I would. I paid for a global 5 day delivery service. Completed all the documentation, printed and attached as requested. 17 days later the package was returned to the original collection point stating no customs documents were declared. I have the copies of what was attached. Now I am being told if I want the package I need to pay again!! Disgusting service, or lack of should I say.
27/12/24 by Customer
Paid for a two/three working day service is going to take ten toal days. very poor.
27/12/24 by Mr Christopher O'Donnell
Absolutely brilliant!! So easy to use and delivered to the USA very quickly (within 2 days!) very impressed will definitely use again!
27/12/24 by CG
Ive used UPS and Evri drop offs and everything worked just fine.
27/12/24 by Dave
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