We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,891 reviews.
The Carrier UPS were hopeless and didnt deliver to Portugese address. I was involved with the consignee in endless correspondence. No body can have read the answers.
22/12/25 by George Shelton
Currently having a massive dispute with the courier service I booked through Parcel Monkey, as they have somehow spectacularly lost all four large parcels that I have entrusted them with. These are custom-made Christmas present orders for my clients , and so far its been a disaster.
22/12/25 by Garry Azzaro
Generally this is a very good service.
The only complaint I have is with the space you have for addresses. If you are shipping to an international destination then it can be a problem to fit in the full address. For example Asian addresses can be very long and multiple lines needed.
At the very least you need to allow for more letters per line.
22/12/25 by Customer
Great price and super fast delivery +++
22/12/25 by David Livingstone
so easy.
everything at the click of a button and pop it to the post office . Made my day a whole lot eqasier.
thankyou
22/12/25 by Coombelands Racing Stable
Excellent service- will be using again.
22/12/25 by Customer
Total rip off. They advertise a cheap price and then once the job is done charge a large additional under false pretences, awful business practice and I paid for 24 hour delivery and it was delivered late - use someone else
21/12/25 by Richard K
It was a great way to look at all options and delivery dates. There are also options for collection and drop off. All pricing is clear and allows you to choose the best option. Definitely would use again.
21/12/25 by Debbie
Easy web site to navigate and offering superb deals for delivery to the USA. Delivery within a few days.
21/12/25 by Clive Tate
Booked a parcel to be collected, a week later it still hasnt. Tried custom service number Massive queues
21/12/25 by Customer
Paid for 1-2 day delivery. Even after 5 days parcel isnt delivered yet also no update of parcel. The company doesnt repond after taking money.
20/12/25 by Customer
Easy to follow instructions dropped of at a UPS agent I could see where my parcel to the USA was on route and arrived on time
20/12/25 by Tansy smith
Good service. Would definitely recommend using.
20/12/25 by Sue King
Adding substantial additional fees, incorrectly claiming the dimentions of the parcel were misrepresented. The practice of advertising a lower price and adding additional charges after shipment and collecting the finds without notice is unacceptable.
20/12/25 by Tim Bannerjee
Appalling. It should be no stars!!! You delivered a parcel with my details on intended for someone else instead of presents for the family sent from my daughter the box contained metal bearings!!! I have yet to receive the parcel intended for me.
20/12/25 by Jennie Wren
I’ve used parcel monkey many times and they’ve never let me down. The site is easy to use and gives many options and carriers. I chose the DX next day service with the label supplied by the driver.
The collection was as required and delivery took 2 days as expected because I live in Devon and it was going to Scotland but wasn’t an issue for me.
The parcel was safely delivered so what’s not to like!
Thank you parcel monkey and DX.
20/12/25 by Gordon
Very simple to use, cost effective, no complaints
20/12/25 by Wendy
Great Service. Picked up and delivered exactly when booked for
20/12/25 by Kim Mutton
Brilliant they picked the parcel up the day they said they would and delivered on time will use again
20/12/25 by ryan maddocks
I have tried to cancel order as I made a mistake and cannot get hold of company to cancel pick up. The company is now closed until Monday when pick up is due. I have paid so I guess driver will turn up for no reason.
20/12/25 by Hazel hadley
Good service
19/12/25 by Deborah Bourne
Faultless and prompt service
19/12/25 by John None
Fast and efficient at a reasonable price all the way to the USA
19/12/25 by Mr Andreas Kamp
Really easy to compare delivery prices for the parcels I wanted to send
Simple to select the delivery company I wanted to use with food instructions re labelling and collection
19/12/25 by Customer
Brilliant service, next day delivery as advertised, communication throughout
19/12/25 by Emily
Great service, o ly thing that dissapointed me was that i searched for option of non printed labels as i have no printer but that iption seemed not to have functioned correctly. I ended up having to go an get labels printed which was exactly wgat i didnt want to do!
19/12/25 by Gail
delivered super quick. woudnt hesitate to use Parcel Monkey again. Thank you
19/12/25 by Doreen Randle
Mafe Cruz! helpful and polite
19/12/25 by Prim
Mafe Cruz helped me with a refund and was excellent at sorting it quickly
19/12/25 by Daniel
The easiest way to send a parcel and the next day delivery was exactly that. No hold ups , no lost or damaged items. Definitely will use again
19/12/25 by Pamela Pollock
Delivery faster than I expected for the festive season. 8kg is a large box and price with insurance was a very good price.
19/12/25 by Sarah
Excellent parcel force
19/12/25 by Kay
Quick and easy
19/12/25 by Customer
Thanks for Your service I am very happy to have you that my grandchildren can have presents for Christmas from me.
Only now last time I sent 3 parcels and they have been delivered for 2 days, not together in the same address.
But I accept it, just happened!
Many thanks for jobs you are doing for people who has children so far
19/12/25 by Recipient Dagmar Jantova
My parcel was booked for collection on 12/12/2025, delivery person didn’t come, again it was rebooked on 18/12/2025 no one collected yer. No information from DX parcel service
19/12/25 by Nirosh
Package was delivered within days of being dispatched from the UK. Fragile contents came undamaged. Excellent service. Thank you! Happt Christmas!
19/12/25 by MJW
The parcels were collected as promised, by a friendly and helpful Parcelforce employee. The items were delivered safely on the time scale arranged
19/12/25 by John Overton
Great you kept your word and delivered in 2 days
18/12/25 by Michael Harper
GREAT price - delivered successfully
18/12/25 by EWalp
Website is easy to navigate, good selection of delivery options to choose from, parcels were collected and delivered as promised. Will use again.
18/12/25 by Alison
