We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Absolutely diabolical customer service. UPS didn’t lift my parcel from the drop off point for 12 days, admitted their error and told me to ask parcel monkey to apply for a refund directly. As per their own terms and conditions they are in the wrong and choose to ignore your messages and hope you go away. AVOID!!!! Use other companies as customer service is non existent
13/05/25 by A.M
As usual prompt collection from the lovely Jo from Evri.
13/05/25 by David.
Still No Resolution – Empty Promises and Shifting Blame Despite Parcel Monkey’s public reply here claiming my case was "escalated" and that someone would reach out, I have yet to be contacted by anyone—four days later. Even more frustrating, they recently claimed that I didn’t properly declare my item, suggesting I only listed it as “Apple 11.” This is entirely false. I clearly declared the parcel as: “APPLE 11” iPadPro MVV83NF/A, which I have proof of via a screenshot I took during booking (because my laptop battery was low) and on the commercial invoice. Their system accepted the booking with full knowledge of the item—no alerts, no restrictions flagged. I also spoke to their support team again today. The agent was vague, unhelpful, and simply reiterated a 24-hour response timeframe, which—based on experience—means nothing. They continue to ignore their own Clause 8.1, which states they are not exempt from liability if the item is submitted with their knowledge—which mine clearly was. I’m extremely disappointed with this experience and the apparent lack of accountability or transparency. At this point, I am seriously considering legal escalation through the Small Claims Court to recover the insured value of the lost item. Parcel Monkey, this is not how you treat paying customers.
13/05/25 by Rotimi Carew
My review isn’t for Parcel monkey but for DX! I sent a pallet with a rare guitar speaker cabinet packed on top. Driver turned up without a pallet lift and used a sack lift to store move the large 45kg speaker. I complained as I had paid for a pallet transport! They put it back on a pallet for the journey but the cabinet arrived broken! Luckily the buyer was still happy with the overall item but I’m certainly never going to use DX again!
12/05/25 by Graham Franks
Good value. Delivered when promised.
12/05/25 by Julie
Easy, everything went smoothly. Thanks
12/05/25 by Rebecca
They LIED to me repeatedly — claiming the package would be delivered, and it never was. They misled me multiple times, sending me to the wrong locations without any explanation. I stayed home for days, waiting for deliveries that never came. For 50 days, they have wasted my time, my energy, and my patience. I have never encountered a worse company in my life. They deceive people, give false information, and deliberately mislead their customers. It feels like psychological abuse — they are doing everything they can to avoid delivering a simple package. Shame on you. You are beyond irresponsible. You owe me an explanation, compensation, and most of all — my time back. They even sent me an email saying the package would be delivered today — and guess what? They didn’t even send it out for delivery! I waited the whole day for nothing!
12/05/25 by customer
The price was competitive,but I did have a query about the parcel delivery and really wanted to speak to someone on the telephone about it. I couldnt find anyway to do this at Parcel Monkey and ended up calling the courier directly,who were able to help.
12/05/25 by Trevor
I was very impressed that only took 8 days to arrive in Australia..and parcel intact..Excellent service..it keeps you updated throughout the stages of shipment. Would definitely recommend..Will be using this service again...thank you
12/05/25 by Liz
We have used them many times. When it goes right, its fine. However they are pretty terrible dealing when things go wrong. Last week we had Parcelforce pick up two parcels, they put the labels on the wrong boxes (we have photographic proof) and therefore the boxes were delivered to the wrong people on Friday. It is now mid-way through Monday. The boxes are still with the wrong people and ParcelMonkey are apparently looking into it (from their chat). Having given us 24-48 hours to resolve, were now going past 72 hours and nothing. There is no phone number or named person to connect with, they dont have any leverage with Parcelforce and so we are stuck.
12/05/25 by John B
Easy to use .Very comprehensive results.
12/05/25 by Joanne Archer
Best value courier found. Delivered quickly with tracking.
12/05/25 by Geoff Morritt
On the website, the delivery time said 3-4 days but it took 8 days to deliver.
12/05/25 by hizir ari
Great and simple service, easy to book collection, highly recommended
12/05/25 by Shaun Blaker
Quick and easy to use and a better price than going direct to Parcelforce.
11/05/25 by John Wright
Easy to use website. Prompt pickup and delivery . My parcel got to my relative in time for their wedding. Great service. Will definatley use this service again
11/05/25 by David Bell
Very reasonably priced, delivered before estimated delivery time
11/05/25 by Paul Gordon Mann
I was very pleased as easy to do and it was quick
10/05/25 by JACKIE ORTON
Used DX Express to collect & deliver parcel on 29th April as only courier to preprint a label. No confirmation email or tracking number was given to me. Now struggling to obtain refund which is impossible without a tracking number. DX Express will not access my phone query without a tracking number!! Not at all happy with whole experience & disgusted with DX Express.
10/05/25 by Judy
Website easy to use, prices better or comparable with other places. Would use again without hesitation.
10/05/25 by Tony
Absolutely no complaints. Easy and quick.
10/05/25 by Dione Pais
the help given about packing and how to prepare the parcel.Everything was explained well .and advice on time of delivery were perfect.
10/05/25 by wjclennell
Cannot fault this company! Always very good.
10/05/25 by Customer
There didnt another courier and I need a refund
10/05/25 by Customer
Smooth delivery service from UK to USA without any issues. Will continue to use.
10/05/25 by Nay
All good
Easy website
Good value
Recommended
09/05/25 by neville fisher
Very good but customs forms a nightmare
09/05/25 by Maud Dearnley
Useless - dont rely on these Monkeys for urgent anything. After carefully filling in everything and getting to the drop-off location, the package was refused due to "Does not have Digital Clearance" Your help desk told me to try a different drop off location. The same refusal was provided. Clearly something wrong with your integration with Fed Ex My advice is to stay well clear as this was time critical Go direct to Parcel Force - much better and more reliable service.
09/05/25 by Chris Law
Very easy process. Excellent communication.
09/05/25 by Arbeia
Shocking, DPD did not collect the parcel even though they were delivering on that day & were asked if they were taking this parcel. No return of money or contact from Parcel Monkey. Unable to amend or rebook the collection.
09/05/25 by Rupert Greatwood
Helpful prompt and well organised I will be using parcel monkey again..super smooth transaction!
09/05/25 by Maggie sparke
Easy to use website and print label
08/05/25 by Miss Elaine martin
easy process to follow
08/05/25 by Kev
You got the parcel there when you said you would
07/05/25 by geraldine bliss
Very poor service and no company phone number to sort problems out. Overcharge and add charges to parcels sent after the fact when they were accurately weighed and measured.
07/05/25 by Mark
This was by far the best price that I received on a package to America. I was guided through all aspects of pack and customs documents so was sure it would be ok. I selected the package to be collected frommmy home which was convenient and confirmed in a very timely manner. I dont usually post internationally but if I needed to, I wouldnt hesitate to use parcelmonkey again. They were absolutely top notch
07/05/25 by Andrew Clayton
Overcharge due to UPS very suspect laser scanning then suspend your account. No phone number to sort the problem out so tried to use the chat but very unhelpful and account is still suspended so will take my business elsewhere.
07/05/25 by Mark
Very good service
07/05/25 by Stephanie Driscoll
Re: Misleading Booking System & Unjust Claim Denial – Beware! Thank you for your response, but unfortunately, the matter remains unresolved. Your team has continued to offer only a refund for the postage cost—£57.18—without making any meaningful attempt to locate the lost parcel or honour the insured value of the item, which is £860. This falls far short of a fair resolution. What’s particularly frustrating is your repeated reference to the “Restricted Items” clause in your Terms and Conditions, while completely ignoring Clause 8.1, which states that you are only exempt from liability for restricted items submitted without your knowledge. The item I booked was fully declared and accepted by your system without warning, making the shipment entirely within your knowledge. Clause 8.1 clearly contradicts the basis of your refusal, and you have yet to acknowledge this in any of your responses. I am still waiting for full compensation or a genuine effort to recover the parcel. If this isn’t resolved promptly, I will have no choice but to escalate the matter further. I hope you now take this seriously. — Rotimi Carew
07/05/25 by Rotimi Carew
Excellent, and very prompt and quick delivery.
07/05/25 by customer
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