We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,569 reviews.
It was easy to complete everything on-line, print off paperwork and send the parcel
27/06/25 by Shen
Everything worked as it should.
26/06/25 by J Smyth
Easy process, clearly explained for international shipping, good info for tracking all through.Arrived in time frame, very pleased
26/06/25 by terry
First time used and hassle free.
26/06/25 by Customer
The Parcel was deliverd on time
26/06/25 by Manuela Puddefoot
I took my parcel to Bethnall Green post office on the 4th of June, 22 days ago, and according to the tracking advice, it hasnt even made it to the second step of its journey, the collection depot. Is my parcel still safe? PM12950816 Please advise if my parcel can still be located in the system. Sincerely Cathy Akasha
26/06/25 by cathy
I had booked my parcel for a collection for the 16/06/2025, which the driver didnt collect and i was not informed about it, my client called me on the 19/06/2025 to ask if the collection was booked as it was not collected, after a chat with yuor team memeber, i was told that the driver did not collect the parcel but yet i was not given the reason why it was not collected, I reschuduled it for a collection for the 20/06/2025 for a delivery on 23/06/2025, this was not delivered on time. On 24/06/2025, I had a chat with the same member of your staff and every question I asked her regarding my parcel, she did not have any answers to it. I was promised to be updated on problems, and yet this did not happen. Whilst chatting to her, she told me that there was an issue with the parcel and its still at the sorting depot and yet again no knowing what the issue is. Your service was brilliant five years ago but instead of improving day by day, your service is deteriorating day by day.
26/06/25 by Anisha
TOTALLY UNRELIABLE: NOT YET DELIVERED AFTER 6 DAYS WHEN 2-3 GIVEN
26/06/25 by bernard
Easy to book the best service that I required, and backed up with printable labels & tracking, 5* service, highly recommended.
26/06/25 by Mrs Skinner
Terrible , my order was never fulfilled and I’ve received no info on how I go about arranging another collection or how to get a refund, so far this has been awful
25/06/25 by Customer
I didn’t know who might be the best carrier in terms of reliability and value. Parcel monkey helped me make an informed decision and at the same time saved me money on the price of using parcel force
25/06/25 by Ian Marriott
I so wanted this to work as I had a suitcase I needed to return and it was too large to take to the Post Office. Put in the details, chose the courier, paid my money and printed out the label. The easy part. Spent the whole of today from 8am - 6pm at home waiting for someone to collect the parcel. Nothing and no opportunity to directly contact any one for an update or information. Probably great if it works, rubbish if it doesn’t.
25/06/25 by Jules
Very efficient service. The package was delivered more quickly than expected. I will certainly use Parcel Monkey in the future. Thank you.
25/06/25 by Mary Daly
Our order was not picked up yesterday. The company could pick up until 7pm too late for Parcel Monkey to do anything between 6-7 because Parcel Monkey are already closed.Not that Parcel Monkey would do anything anyway. We messaged Parcel Monkey this morning at 8.30, it is now 1530 and still NOTHING from parcel monkey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
25/06/25 by VINTAGE CRATES
Very good and easy service for the collection and delivery, would definitely recommend and use again. Many thanks
25/06/25 by Terence
Very easy to order this service prompt service item collected and delivered within stated time frame
25/06/25 by David Fleming
I used Parcel Monkey to return three large packages using the dimensions provided to me by the supplier. The cost was £93 for all three packages. The packages were picked up as scheduled and returned to the supplier without incident. A week later my card gets charged an additional £50 per package (so a surcharge of an additional 160% over and above the original charge) because the courier said the packages were not as described. Initially they said each weighed 50kg when I had said they weighed 5kg each. When I protested and provided evidence of the weight from the supplier, they amended the cause of the surcharge to being that each package was a couple of centimetres larger than I had stated and then demanded that I provide photographs of the dimensions and weight to prove my case, which of course I cannot now do. I’ve learnt from this that you should always collect evidence of every transaction you undertake with courier companies, but more than that DO NOT USE PARCEL MONKEY!
24/06/25 by Andy Stelling
Booked next day delivery through fedex and it was delivered 4 days later
24/06/25 by Sam
Label failed to produce, 3 days of chat to be told its being dealt with everyday. Still nothing and no refund.. first time using. Wont use again
24/06/25 by verity
Got good deal. Clear instructions and the parcel was delivered as promised.
24/06/25 by KL
Arrived safely
24/06/25 by Customer
I was satisfied with the service i received so far.
24/06/25 by Customer
Cost and hopefully speedy delivery
23/06/25 by Carol R
COLLECTED AND DELIVERED AS PROMISED
23/06/25 by Caroline Bannister
frist class service
23/06/25 by Customer
I placed the order online after entering the dimension and weight as well as the address. I was sent the QR code to print within 2 minutes. There was clear instruction on how to pack the parcel. I was given the window of 8-6 for the parcel to be collected. If anything, i would suggest to provide a narrow window of 8-1 and 1-6 rather than waiting for the whole day not knowing when they would come. The UPS driver came arounf 3 PM, scanned the QR code, collected the parcel and went. I was able to track the item all the way through and was delivered the next day.
23/06/25 by Hrushikesh Divyateja
I was cycle touring europe and wanted some time in Berlin with friends who lived there. I posted my own clothes to that friend so I would have something other than cycling clothes. Despite following the parcel monkey instructions the parcel failed approved packaging check by customs. The package had not been opened when it was delivered (so obviously customs was satisfied with the contents), but my friends had to pay 17euros import duty.
23/06/25 by John_F
Parcel delivered to the USA speedily and with no issues. Process was simple and easy to follow too.
23/06/25 by D Cook
Have been informed the items which paid extra for, were being returned Victoria Plumbing, have been informed that they were damaged and as a result we wont be refunded the £100s!! Far from happy, in fact angry and extremely disappointed.
23/06/25 by Customer
Easy to navigate website that gives access to a wide selection of couriers with clear price comparison.
Once I selected the courier I wanted the use it was a very clear process to organise collection and delivery of my parcel. Totally hassle free and at a great price. Used several times now.
23/06/25 by Elizabeth Colby
Excellent service
23/06/25 by Customer
Have been sending the same items with them for three years. same dimensions, same weights, never a problem. Then suddenly they charge me £50 extra for one parcel with the excuse it was too large. It was not too large. I have emailed to try to sort this out but have had no reply. Seems they just dont want to know.
23/06/25 by Chris Hesford
Great prices cheaper than going directly to the provider
22/06/25 by Philip Monaghan
Knowing my parcel was on its way safe and sound. Then getting notification that it arrived .
22/06/25 by William Appleby
The best company put there for deliveries.
22/06/25 by Customer
Great choice and great price and easy to use - with a variety of options.
21/06/25 by Francis Burgess
Dropped the parcel of at 4:30pm and was delivered the next day in Cardiff! Excellent service!!
21/06/25 by Paul Bushell
Cant specify a morning or afternoon pick up. Otherwise it went smoothly and goods were received promptly.
21/06/25 by Music Books
Was really easy to do and track, easy to inform the recipient and arrived quickly!
21/06/25 by Dorothy Shaw Music & Teaching
Called and collected 26 kilo parcel from my door, sorted the paper work, game the tracking information and drove off. Two days later checked and was delivered with a picture, buyer happy as was I
21/06/25 by Anthony Hayes
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
