We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
The website was easy to use , we have a post office in our village so easy to drop off. The parcel was going to France. I was able to track the parcel easily but when it arrived at the receivers collection point it took 5 days to be notified.
21/12/24 by Sue Watkins
Excellent delivered so quick on time good service will use again
21/12/24 by scott marsden
System waited until payment to inform unable to proceed due to post code issue
21/12/24 by Mr Eric Clarke
Uk to France in 4 days
10/10
21/12/24 by Saavas Michael
The parcel was delivered in good time and undamaged
21/12/24 by Jenny
Pick and delivery time were good
As I organise pick & delivery addresses did realised needed to logo in down load customs info and email to Pearson dispatching parcel.
Also phone number not on dispatch label.
21/12/24 by Garry Bell
Always an exception and reliable dervice
21/12/24 by Lyn Lambert
Incapable of receiving absolutely crystal clear directivity of how to navigate a hospital to the ward to collector parts on multiple days in a row with multiple further instructions given so zero stars for this one no animosity whatsoever but recommend a refund on this one sure another occasions the other thousand cast Ive sent theyve been perfectly good
21/12/24 by Customer
Great price and efficient dispatch.
21/12/24 by James Lynch
Ive been using Parcel Monkey almost since its inception, BUT NEVER, EVER AGAIN. Theyre unregulated by any authority, dont have an ombudsman or a satisfactory complaints procedure. Theres no contact phone number to ring, no email or address of a head office to write to. The only way to contact them is through their site and dont expect a reply. If your shipment is not delivered to the recipient, its returned to Parcel Monkeys offices, not you, the sender. Its then marked as delivered and you will find it almost impossible to get any communication from them to get your property back and, in many cases, your property will be destroyed! Great if a shipment gets delivered, but when things go wrong and they do, youre going to find yourself out of pocket and out of time. They now have two £250 shipments that I sent with them, one over a month ago and Ive no way of getting them back or being reimbursed. BEWARE and AVOID the company as any savings are simply not worth it.
20/12/24 by customer
Easy to use. Dropped parcel at local post office as I use parcel force from NI to Australia and I find it all works well for me. Tracking of your parcel is very good.
20/12/24 by Jean Crooks
The parcel got to America in record time, unfortunately you had changed the postcode and it was delivered to their previous address which you had on file so they had to go out of their way to pick it up.
20/12/24 by Mrs E P
It was great to compare prices, I got a cheaper price than I would at the post office counter. The whole process was very simple. The parcel was delivered to my elderly aunt. It was quite heavy and in the past delivery guys have put the parcel inside on the sofa for my aunty. This guy didn’t, he put it on the floor by the door. Which was disappointing since the sofa is four feet from the door. However, the parcel was delivered.
20/12/24 by Sally
Easy to use and all went well
20/12/24 by Alan Lloyd
very good proses, first time at using the web site and there wasnt any problems so thank you very much xx
20/12/24 by Carol xx
Very easy to use
Gives me choice of carriers
20/12/24 by Karen Barber
Easy to use website, parcel collected on time and delivered very promptly.
20/12/24 by Lesley
Very good experience and very easy to use.
20/12/24 by Steven Rosas Woodward
cheap rate, good clear info on package size and weight and customs info required. international parcel successfully delivered
20/12/24 by Young
Good notification and early delivery in timeslot advised for a great price with UPS. Thanks
20/12/24 by Mr Fred Wakelin
Excellent choice of providers, competitive pricing options, smooth customer experience, speedy delivery by the chosen provider
20/12/24 by customer
Parcel Monkey itself was fine. Selected a Fed Ex service which was a disaster. 3 Different drop off sites wouldnt accept the package even though they were all taken from the Fed Ex website. Would use Parcel Monkey again but not FedEx.
20/12/24 by James Walsh
Great service and a good
20/12/24 by Me d m pennington
Very simple and seamless process. Great service. Would recommend.
20/12/24 by Olanré
Easy to arrange, good price, drop off at PO easy and delivered as per date given. Happy Customer.
20/12/24 by L. Newstead
I will never use this service again. If your item cannot be delivered you have to wait 2 weeks, pay an administration fee and pay to have it delivered back to you from their depot. Including the initial cost its not worth paying to have it returned so they will get to keep it for free.
20/12/24 by Ian Boast
Brilliant, super fast, cost effective, seamless experience. Thank you.
20/12/24 by Stephanie Bridge
Easy to look for best deals, easy to follow instructions, sorted ????????
20/12/24 by Andrew McAdam
Package was delivered safely and on time. I couldn’t have ask for a better service. Thank you
20/12/24 by Christine Parker
Lots of options. Quick and easy once you know the info you need.
20/12/24 by S Norris
Great service and delivered exactly as promised
20/12/24 by Guest
Everything was great until we got a emailfrom Dpd ireland for another £13.00 for irish vat otherwise perfect arrived on time perfect condition
19/12/24 by customer
Great service & delivery on time & drtiver was very helpful
19/12/24 by NEWTON
Very good, efficient, value for money service.
19/12/24 by DB
I weighed parcel at 36.6 kg but they said it was over 41 kg , I had the difference taken without my approval
19/12/24 by japanesetimetraveller
Great customer service
19/12/24 by Christine Smith
Simple to book and despatch - parcel delivered on time with accurate tracking
19/12/24 by Tim W
Booked a delivery to USA via parcel monkey. The price was very competative and the service by UPS was rapid and faultless.
19/12/24 by Jaqueline loftus
Fast and safe next day delivery at a very reasonable price
19/12/24 by fergie 1507
gets the job done in time.
19/12/24 by Customer
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