We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 218,308 reviews.
First time using and apart from a frustrating time working out what I was supposed to put where on the order form, it was all very efficient. Will definitely use again.
21/07/21 by Brian John
Easy to set up and reasonably priced. It would be good to have had a couple of hours time slot, but we had to be in anyway!
21/07/21 by Miss Sara Cousins
A superb site where you can pick your best way to transport your parcels with best price options. We are very pleased with the service and ease of posting parcels of any size.
21/07/21 by Mrs Batt
Great and very convenient service. Very quick and simple to sort out and use. Definitely use parcel monkey in the future
21/07/21 by Customer
In all the 8 years Ive used you there has never been a problem.
Thanks for you????
21/07/21 by Claudia Scholz
I was a bit dubious as Ive always used Royal Mail / Parcel Force.
This parcel was around 10kg, so very expensive with the above.
So I tried Parcel Monkey, was amazed at the price, label was easy to view and print.
Received email updates with the tracking link, and updates about the collection, and delivery.
Well done, seamless process and service, exactly how it should be! Thank you!
21/07/21 by G. Mehet
Find this the easiest way to arrange for parcels to be collected without having to waste time going to the post office.
20/07/21 by Emma Williamson
They kept hassling me with Emails asking for reviews, so here is your review.
20/07/21 by Mike Oxmall
Very easy to use and had great service. Was great to see all the posting options and easy collection process. Would use again.
20/07/21 by Rob Farmer
Parcel Monkey provided a price that was good.
Parcel collected as per deal the next day, and then delivered the following day.
20/07/21 by Faith Ransom
Another smooth process of sending a parcel to the USA
20/07/21 by Rob
There isnt a category low enough for the service we have received. We sent a parcel to my elderly disabled father in Spain for Fathers Day this year with the instruction to knock loudly as he is hard of hearing. They say delivery was attempted but it never was, we were then given 2 different addresses for him to collect the parcel from. He took 2 taxis at a cost of €20 each trip to each of the delivery sites, both of which said they had no record of it being there..... today, we find out that the parcel has been returned to sender as it wasnt collected..... priceless! Dont believe the "fantastic" reviews on here as they are clearly written by employees!
20/07/21 by Tracy Bligh
Have used Parcel Monkey on a number of occasions to send gifts to my son and his family in Canada. I am always amazed at how quickly the parcels are delivered and how reasonable they are in comparison to the post office. I have and will continue to recommend to my friends and colleagues
20/07/21 by Kim Clarke
All went smoothly.
20/07/21 by Martin Bridge
Ordered next day , collected Wednesday and delivered following Monday . Never next day but it was around a tenner which isnt to bad
20/07/21 by Custommark stewart
Really pleased with the service from Parcel Monkey
20/07/21 by Kevin Brady
Absolutely shocking company. They act as a go between for you and an actual shipping carrier and if the shipping carrier does a good job then you wont have an issue. If the shipping carrier has a problem then your problem multiplies exponentially. Imagine trying to sort out a simple problem whilst playing a game of chinese whispers. The smallest thing becomes such a problem that it consumes hours and hours to get it sorted. You will save a matter of pennies by using parcel monkey instead of directly going to a shipping carrier, but the issues you will have will cost you a lot more. My advice? Use parcel monkey as a comparison engine and then go direct to the shipping carrier, youll get better service, better insurance and and youll be able to fix any issues that arise much quicker.
20/07/21 by Lee
Well done. Great service.
20/07/21 by roppy001
Fab service from collection to delivery.
Only took 9 days to get to rural Queensland Australia from Yorkshire UK,
post office was taking between 3-5 weeks.
Will always use Parcel Monkey in the future.
20/07/21 by Anne
Great service - I use it often and its always efficient and easy
20/07/21 by Customer
Worst company Ive ever dealt with. They said they would pass it onto the relevant department and nearly a week latter theres still nothing and theyve stopped replying to messages. NIGHTMARE OF A COMPANY. Ill let yous know how the small claims court goes.
20/07/21 by David Sullivan
My parcel was collected on time and the tracking process was straight forward. Having your own dash board means you can track where your parcel is.
The speed of delivery to Australia was excellent.
20/07/21 by Denise
I was quite surprised by how fast my parcel got delivered. The service was pretty efficient too.
19/07/21 by Customer
Very good service
19/07/21 by KB
Fabulous! Everything was no hassle got there super quick! Well chuffed
19/07/21 by Gemma Ohalloran
Thank you so much for delivering the package so that my new hire could start his new position with Skedulo.
19/07/21 by Kim Buen
Aced it - great value and service, picked up from my door didn’t even need to print a label
19/07/21 by DAVID ROBINSON
19/07/21 by Mr McGeorge
19/07/21 by Linda
Fabulous experience start to finish
19/07/21 by Maria Fleet
Great price and service, would recommend!
19/07/21 by Ed Holdcroft
How did you do, quite honestly dont know at the moment. Order and collection went well but tracking via parcel force stops at exported. Checked with receiver and parcel quoted at three days had not arrived five days later. Still hoping. Also hs codes could be simplified for domestic packages.
19/07/21 by Kevin Fowler
Very simple and accessible. The site was straight forward and the prices were very fair and unbeatable. The couriers used were very good as well. Cant wait to use you again.
19/07/21 by Justin Reedy
Very Bad, DPD Dont Have a Local Contact Number or Email in Israel...
19/07/21 by Yochai Rimberg
Stumbled accross parcel monkey and can say very good service
19/07/21 by Miss Claire Bright
19/07/21 by Customer steels customs.
excellent service, has been cheaper than going directly to parcel companies
19/07/21 by Customer
Excellent service by Parcel Monkey. Booking was easy and straightforward. Courier service man was on time for pick up. Not to mention tracking system confirming receipt at the other end.
Well done Parcel Monkey!
19/07/21 by NiiTec Gas & Electrical Solutions
Have used this company on several occasions, found them to be reliable and not expensive. Would highly recommend
19/07/21 by Mandy
Excellent service, I use it all the time!! I recommend it anyone who wants to send parcels abroad at an affordable price. Easy to keep track of parcels!! Well done once again Parcel Monkey
18/07/21 by Customer