We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
Collected the parcel on time... delivered the parcel on time.. friendly driver... goods delivered in same condition that it left.. what more can l say.... Thank You.
21/02/25 by Fraser Lamont
Tracked item was collected on time, a good service
21/02/25 by Charmaine
Very simple site to navigate, prompt service, will definitely use again
20/02/25 by Mr Powell
Horrible! Never picked up, tried to reschedule and again never came but just changed status to "thanks for letting us know your package no longer needs collecting"! I did no such thing, but rather wasted a day staying in waiting for a driver that never arrived.
20/02/25 by unhappy owner of hungry fish
Load of rubbish! Sent a ring back to company in wales, the email confirmed the address and it had gone back? Then I received it this morning at my home address from the parcel locker?
20/02/25 by Dawn Ryder
collected on time delivered on time im happy
20/02/25 by Customer
collected on time delivered on time im happy
20/02/25 by Customer
My first experience with this company was simply a disaster ! I sent a very small package to Namibia and inside the package was my Garmin smar****ch and the USB cable (without the retail box). My measurements and weight were correct and i kept also a picture with my package (for evidence) and its dimensions could be seen very clearly. The package had below the dimensions required to get the cost of 63.10 EUR. I measured it 3 times and its dimension were : 14.5 cm x 10.0 cm x 6.0 cm Few days after the package has been delivered, i saw that ParcelMorkey charged me an additional 37.99 EUR. I got in contact with them and I asked why i was charged an additional cost. They said that the package had 28.0 x 6.0 x 31.0 cm, which is crazy and totally wrong, as long as i have the picture with my package near the measuring tape. I asked them to show me an evidence that my measurements were wrong, but i got no response.... They simply stolen me and i am not the only one !!!! I am prepare to make a complain to Ombudsman and i will share my store everywhere i can, on the internet. This company should be avoided as much as you can !!!
20/02/25 by Eduard
Fantastic experience. Quick and easy to book on the website and delivery went smoothly. Delivered on the day it said. Thanks Parcel Monkey.
19/02/25 by Boris
excellent service and fast,well recommended
19/02/25 by Trevor Simpson
I was charged an additional £52 today after paying the original charge of £35 My measurements and weight were correct at the time of booking I feel totally totally conned by this company and would definitely never use them again
19/02/25 by Deborah Offield
Very easy to arrange for a parcel to be picked up.
19/02/25 by Customer
Great and quck delivery.
19/02/25 by Monika
I was very impressed I returned a parcel to Dallas USA and the tracking was easy to follow. It only took a week to arrive at destination. Quick and easy
18/02/25 by June Fuller
Really very simple to set up delivery to Japan - easy to follow website
18/02/25 by Dawn
Easy to use website for booking
18/02/25 by Sue
Not sure if its parcel monkey who are to blame but parcel was on a 48hr delivery and took an extra day over that period
18/02/25 by kitttters
Great service
18/02/25 by Tony Horrocks
very competitive prices, delivery went smoothly
18/02/25 by karl
Highly recommended
18/02/25 by Customer
Prompt service. Tracker was accurate and delivered ahead of estimated time
18/02/25 by Maureen Carvill
Once again no problems!
18/02/25 by Customer
Parcel Monkey do not honour delivery dates. Paid extra for 24-hour delivery and had a timely order arrive 4 days late, but they will not provide any refund or compensation as they have the following terms and conditions: 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. I contacted the carrier and they say as it was booked with Parcel Monkey I have to take it up with them. Closed loop. Wish I read the reviews first.
18/02/25 by OL
Very easy and straight forward to use
No problems
Would definitely use again
18/02/25 by Caroline
Amazing very fast
18/02/25 by alfredo
Terrible service, terrible customer services, they shrug you off time & again if you have an issue. My parcel was refused at the click & collect shop due to no fault of my own, so it was sent back to me, but instead of going to my home address it went back to the ParcelMonkey depot in Preston. Why?! After numerous emails asking when it will be sent back to me, 2 weeks later the returns department finally email to say I have to pay an additional £17 to have it delivered back to me! Even if I pay the £17, I doubt it will end up coming back as they are simply useless. I will only book direct with Parcel Force from now on, as they are much better at customer services & sort any problems quickly & without all the hassle.
17/02/25 by Lisa Price
Posted on Monday 10th in UK arrived in Australia 17th. Excellent
17/02/25 by Robert McLaughlin
***DO NOT USE THIS COMPANY *** PARCEL MONKEY Are the worst couriers brokers you can use they quote you a low price and once they have collected they send you an email stating the previous day they took almost double what they first quoted you. i don’t know how it’s legal?? also there isn’t a number to complain it’s a online chat that take forever to get a reply. they will ask you for evidence although they don’t provide any evidence that the parcel was to big or heavy it’s just their word. STAY AWAY FROM THIS COMPANY
17/02/25 by Darren Hatton
Easy to follow instructions, efficient service
17/02/25 by Caroline
Simply didnt turn up, after telling me to wait in between 8am and 6pm, and me paying £35. There was also no indication of time prior to payment, no ability to track the courier, and no ability to hone down the collection time (which didnt happen anyway).
17/02/25 by JW
Saved loads of money, hassle free. Will definitely use again!
17/02/25 by Groves Solutions Ltd
I haven’t been able get tracking number for my parcel
And compsny saying I didn’t return it
17/02/25 by BEVERLEY GRIFFITH
Great service again
17/02/25 by Gary Walker
Its a good service. The drop/collection points are everywhere and with longer hours they are more convenient than a post off8ce.
The costs are reasonable and delivery times are good.
17/02/25 by JAYNE DAKIN
Easy to book
Great communication
Driver was allowed to call when at security gate for collection
Speedy collection and delivery
No hassle
Competitive price
17/02/25 by Julie
on time and very pleasant courier
17/02/25 by Carol Cooper
Collected when said and pleasant courier
17/02/25 by Carol Cooper
After 2 months of trying to get some compensation for delivery that was damaged and 1 of the 6 parcels was totally lost I can only say DONT USE THIS COMPANY under any circumstances - they’re not prepared to accept responsibility for things when they go wrong.
17/02/25 by Sidcup Customer
Easy to compare, easy to pay, acceptable price with collection options. Watch out for an extra few quid added on at the end from the quoted cost but very happy ...sent a 7 kilo box County to County in the UK for about £14 with collection. Insurance over £25 parcel value adds cost... but to be fair I was sending a load of old clothes so didnt need it. Give them a go in my view. Evri was the chosen courier from the comparison chart and was fine.
17/02/25 by Matt D
Fantastic service! My parcel was collected from my home and delivered to my friend in Florida three days later. I will certainly use Parcel Monkey again.
16/02/25 by Jayne Parker
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