We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 219,619 reviews.
Said it all in the title
12/09/21 by Mat Tuck
Collected on time as arranged. Good communication with recipient. Arrived promptly. No hassle at all
12/09/21 by Diane
Excellent picked up on time delivered to Japan in 5 days
12/09/21 by Tony
My last delivery was very fast.
Good service, Thanks.
12/09/21 by Nuran Ryustemova
Website easy to use especially around customs form as parcels of household items going to Austria were not easy to sort. Excellent prices. DPD collected in hour specified. Good tracking options. Parcel arrived in promised 5 days. Very happy
12/09/21 by RW
I have only ever used royal mail, knowing there was cheaper around decided to try it out. Parcel monkey is great as you can compare all in one place. Sending the item was as easy as going to post office, print off label, and send.... Def def will be using again,
11/09/21 by Charlotte
Easy to book, print label and very good price.
11/09/21 by Customer
Does what it says on the tin. First time Ive used. Very impressed.
11/09/21 by Amanda
Parcel Monkey, as usual, was excellent.
11/09/21 by D Bere
Collection was a day late but otherwise everything was fine.
11/09/21 by Tony Gordon
It all went like clockwork having struggled for hours to find a solution to return a lithium battery. Very smooth form start to finish. I wil use you again!
11/09/21 by Deborah
Always deliver! Prompt, efficient and always great prices.
11/09/21 by Clare
Quick, simple and very straightforward. Will most definitely be using again.
11/09/21 by Nick
Fantastic service ,fast delivery too and very good prices.
My parcel was collected exactly when it was ment to be,by a very helpful man who not only was very polite and friendly but also told me exactly how I could track my parcel this was without promoting from me.
It is the second time I have used parcel monkey and I shall continue to and also recommend to my friends.
11/09/21 by Mr & Mrs. Francis
excellent work really well
10/09/21 by dan
The parcel was badly damaged, it was insured to its full value, but they are refusing to pay out
10/09/21 by Alex Harrison
Sent recliner chair with 48h parcelforce PM9727414 which didnt exceed size or weight, paid around £13 after a few days WITHOUT ANY NOTIFICATION Parcel Monkey limited illegally attamed to take out £52.60 on 6th August at 3:25pm from my account without informing me before. Now i REPORTED THIS TO FCA ORGANISATION FOR FRAUD ATTEMPT. Parcel monkey i would like you to reply to this review and explain publicly with proof that you notified me what this payment is for.
10/09/21 by Dawid Natka
Escellent service so far no bad reviews.
10/09/21 by Satisfied customer
One of the worst companies I ever dealt with I sent 3 boxes with them and due to missing info it didnt clear customs so one box they returned and the other 2 I am running after them now for close to 2 month every time they answer something else and not getting my stuff back Sometimes the answer is just like Hello, As per the courier:- The parcel has been returned due to missing data so the parcel was unable to clear customs. We are sorry for the trouble caused. Kind regards, Belle I mean like trying to act stupid? or what just like ignoring that they never sent me back the 2 other boxes,
10/09/21 by y h
We are very happy with the service provided by Parcel Monkey. A good range of carriers both in the UK and overseas.
10/09/21 by Elizabeth Johnson
Excellent service can’t fault
10/09/21 by stephen hardy
Brilliant service. International Parcel arrived in 3 days and half the price of other services
10/09/21 by JPB
10/09/21 by Anonymous
Very easy to use and efficient
10/09/21 by mark taylor
The parcel was delivered to the US address on precisely the day predicted, and the service was excellent. Parcel monkey led us to the most economic and reliable service.
10/09/21 by Mr Munro
Charged £5 cancellation. Had to get parcel off same day when I took the parcel to the drop off point the label wouldn’t scan. Due to time constraints I had to cancel and use another courier.
10/09/21 by Adam Wakefield
10/09/21 by Sikandar hadi
Excellent thank you
09/09/21 by Janet C
Great price to return an unwanted order
09/09/21 by Helen Morton
09/09/21 by Steve Gray
Would give zero … sent item .paid insurance . Item was damaged .they won’t even give postage refund never mind honour insurance .I provided all details asked before I sent if I was sending correctly .it let me send and took money I sent all pictures and everything as asked then they said it was declined .have to seek legal advice .go with courier service direct and don’t use this go between .
09/09/21 by peter derry
Easy to use, great prices and simple process - highly recommend!
09/09/21 by Steve Archer
Quick reliable service.
09/09/21 by luc
Really bad customer service. Unhelpful, generic answers. They used to be great and really good value, but this has changed in the past couple of years. Particularly their customer service has deteriorated.
09/09/21 by Anna
Reliable, efficient and effective
09/09/21 by Mrs Pauline Covill
Another successful parcel delivery to my sister overseas. Website is easy to use and I would recommend.
Thank you again.
09/09/21 by Jane
Sadly lately prices are more expensive than other parcel consolidation companies online...
09/09/21 by R Watson
Sent parcel to France with their Global Priority PacelForce 3 day service. It supposed to be dlivered within 3 working days. After more than a week parcel is still not delivered. Contacted ParcelForce and have been told that parcel is Global Economy Service not Priority and it will take another few days longer to deliver. Parcel Monkey are misleading customers about the service they sell. Beware of these little cheaters! Will not use them again definitely.
09/09/21 by siwaxx
09/09/21 by MR G
Took insurance out, although they should pay out are refusing, do not use these theives, will rip you off, not even offering postage back.
09/09/21 by Customer