We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
I saw your driver pass my house twice at speed at about 2.30 today. I tried to wave him down but no luck.
09/12/24 by Rob Lewis
Ease of booking, pickup, and on time delivery
09/12/24 by NG
I have used Parcel Monkey for many years, mostly without issue. Recently though, their service and communication has deteriorated drastically. Now any shipments that have not, or could not be delivered, are returned to Parcel Monkeys office and not the sender and despite my efforts and enquiries they still have two of my shipments at their office with no effort made to return them to me - the sender. One of which they have had for over a month! So PLEASE BE AWARE that if your shipment does not get delivered, it will be returned to the office of Parcel Monkey and youll find it difficult and time consuming to recover your, or your customers property. Heres a transcript of my many recent messages in an effort to get my shipments to me. Note the absence of any replies from Parcel Monkey. They simply no longer care! You Sunday 8th December 2024 @ 16:19 Its been a month since I posted this and your returns department has still not contacted me. Can we consider it lost and make a claim? Thanks Maureen from Parcel Monkey - No reply You Wednesday 4th December 2024 @ 18:14 Do you have a number for your Returns Team, as they have still not contacted me and I posted the item three weeks ago? Thanks Maureen from Parcel Monkey - No reply You Tuesday 3rd December 2024 @ 12:44 I NEED THIS SHIPMENT RETURNED TO ME OR AT LEAST A REPLY TO MY PREVIOUS MESSAGES. Otherwise, Ill need to seek legal advice. Regards Maureen from Parcel Monkey - No reply You Monday 2nd December 2024 @ 11:33 Hello. What is happening with this shipment and can you return it to me by Wednesday? Maureen from Parcel Monkey - No reply You Friday 29th November 2024 @ 22:43 Id like to report this shipment as lost in transit. Regards Maureen from Parcel Monkey - No reply You Friday 29th November 2024 @ 10:44 Hello. Its been three weeks since I posted this item and Im still waiting for it to be returned to me. Please advise. Maureen from Parcel Monkey - No reply You Wednesday 27th November 2024 @ 00:48 I need my shipment back. I cant be contacted by phone. I posted this item weeks ago. Your service isnt good enough! Maureen from Parcel Monkey Tuesday 26th November 2024 @ 07:44 Hello, We do apologize for the inconvenience. I will now forward this to the relevant department which can help you with your returned parcel. Thank you. Kind regards, Maureen Jessel from Parcel MonkeyMonday 25th November 2024 @ 10:38 Hello, We are sorry for the inconvenience. Please be advised that the parcel was returned to our office first as you have booked with us. Our Returns Team will contact you regarding this matter. Again, apologies for the inconvenience caused. Kind regards, Jessel ME. Today, 09th December 2024, Im still waiting for their returns team to contact me. BEWARE IF SENDING GIFTS WITH PARCEL MONKEY THIS XMAS!
09/12/24 by customer
In all the years I’ve used parcel monkey I’ve never ever had one bad experience easy to use website and great choice at reasonable prices
09/12/24 by Lyn Lambert
You took my order, I paid the quote for Next Day collection. It was picked up 2 days after the order, no explanation. The package was delivered. I then subsequently received notice Id been undercharged and you helped yourselves to £52 from my PayPal. I immediately notified you that there was an error (my pkg was 7kg but you claim the estimate was 40kg, and the actual was 50kg???). I was informed the relevant department would be in touch within 24hrs. Its now 3 working days and I have had zero response or explanation. That is really poor customer service.
09/12/24 by ian
Excellent and reliable service.Easy to negotiate website. Competitive prices. Option to post or have collected. Parcel arrived in USA from UK on time. Used Parcel Monkey for several years now and will continue to do so. Highly recommended
09/12/24 by Rosemary Nicholls
Awful service, parcel not collected on 2 occasions and so lost the sale on eBay. The mains problem is that you cannot directly call to discuss options.
09/12/24 by Customer
Very simple process to compare prices and to book parcel. For international shipping they make the tedious customs documentation very straightforward.
09/12/24 by Robert Taylor
easy to use ,quick delivery
09/12/24 by Customermather
I put in all my details. Chose the service I wanted which cost under £5, added extra insurance, which cost under £3. When it took me to the next page, the bill had jumped up to over £26. Was not happy, went back and changed to a different delivery service and got it all for under £10.
09/12/24 by Simone McNaught
Excellent price and service yet again
09/12/24 by Customer
Did what they said
09/12/24 by Mr Antony Ferguson
Easy to book a delivery/print labels at a cheaper price than direct with courier companies
09/12/24 by Brenda Skinner
Nice services
09/12/24 by Customer
Can’t believe I’m just finding out about Parcel Monkey UK, it was cheap, affordable, efficient and delivered London to Edinburgh without a hitch. Highly highly recommend
09/12/24 by Philo’s Iphone
Good direct service can’t complain I look forward to using this service again
09/12/24 by Customer
Really bad worst customer service l have ever used please go directly to company when shipping anything do not use these people. They are horrible.
09/12/24 by Fruzsi Bence
Another perfect delivery of an expensive, fragile, cherished item.
09/12/24 by Simon Clark
The parcel is not delivered yet. Please investigate and let me know what has happened. Thankyou
09/12/24 by S Mcwilliam
Fabulous service! Collected from home in Uk on a Monday and arrived in US on Thursday! Excellent!
09/12/24 by H. Wright
Very good company and servive
08/12/24 by Customer
Easy to use from beginning to end. Good prices. Excellent service. Many thanks
08/12/24 by Robert Davies
Easy to get quotes. Easy to book. Easy to print labels. Easy to drop off at local post office. Easy to track delivery. Delivered well and on time.
08/12/24 by Anon
Simple web interface .. fast shipping from UK to US
08/12/24 by Jeff
Parcel not delivered
08/12/24 by AJC
Sent from uk to Bahrain and parcel arrived quickly and tracking is spot on
08/12/24 by Allison Mackay
Efficient international door to door service. The price and sevice comparisons made choosing a company to use to send gifts to family in Canada much easier. Instructions on how to fill out various bits of paperwork were very helpful. Tracking the parcel was easy and collection and delivery times were exactly as promised.
08/12/24 by Kate H
I always use Parcel Monkey for obtaining best price when sending parcels abroad. It is easy to keep track of delivery status. Highly recommend this company
08/12/24 by Christine
Not fast as I expected, but very reasonable price and my package came safely and whole and Ill do it again.
Thank you
08/12/24 by Sheryll Hecker Summer
Booking and delivery are easy and good but the customer service for the chosen store location was coarse. The person was unaware that they have a label printing service available at their store. I Need to tell him that there is a printing at the store available for parcel on it for their customers.
08/12/24 by Customer
Site very easy to use. Driver who collected parcel very friendly and helpful
08/12/24 by Mrs Helen Gearie
Cheapest fast delivery service around.
08/12/24 by Hajia
Ive always found PM to be excellent. Not only finding the best price, but also creating the necessary paperwork and labels which are needed for overseas deliveries.
Superb service .
08/12/24 by Barry
Fabulous service. Arrived quickly from UK to Australia! Door to door great service!
08/12/24 by Sharon
Collection on time polite and friendly service
08/12/24 by Glenn Merton
No one has come back to me with a delivery that has still not happened
08/12/24 by gordon mcilhone
A great company to use,especially coming up to the Christmas period.The parcel was picked up on time and arrived in the the time period to the customer.I would use parcel monkey again when I have large parcels that need delivering ,regards A.Jennan
08/12/24 by Maggie Watson
Avoid Parcel Monkey at All Costs – Dishonest and Unreachable! I had an absolutely terrible experience with Parcel Monkey and would strongly urge anyone to avoid using their service. After I completed my delivery and paid the agreed amount, I was shocked to receive an additional £48 charge with no clear explanation. Instead, I got a vague message claiming the "dimensions or weight were wrong." To make matters worse, the invoice listed an incorrect declared weight, which was not what I had provided. What really adds insult to injury is their complete lack of customer service. They do not have a contact telephone number, making it impossible to speak to someone directly. I have sent multiple emails seeking clarification and disputing this charge, but they have completely ignored me. To top it all off, they went ahead and took the money from my account without providing any justification or resolution. This company is untrustworthy, and their lack of transparency and support is disgraceful. Save yourself the frustration and choose a provider with proper customer service and integrity. Rating: 1/5 (only because 0 isn’t an option!)
08/12/24 by Shane Deakin
ease of booking and efficiency of delivery
08/12/24 by Cheryl Bingham
Booked a delivery on a day when I was at home. System said it would arrive that day. But it didnt. Delayed until Monday when I cant be at home to sign for product. Not great!
08/12/24 by Joseph Tobias
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