We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Delivery promised in 2-4 days. Parcel no there yet!!
09/01/25 by Julie
Efficient delivery
09/01/25 by Ngan Shuen Ada
Did not alert give enough information about needing a label and DPD refused to take it and would not wait fir ine to print one off.. Had to rebook but you are not reachable by phone so had to use chat service to ask yiu to send link for label. Also you said parcel was being delivered on Monday but did not confirm either that this was successfully done. Cost me £16 and will not use again.
08/01/25 by Marilyn Medhurst
Took a bit longer but awful weather so all fine ????
08/01/25 by Vic Thomas
Great app great service easy to use
08/01/25 by Jane Russell
No communication, after parcel was 4 days late!!!
08/01/25 by dave sumner
good service
08/01/25 by Hewitt
THe sppeed of service and deliveey to its customers
08/01/25 by Customer
Simple site….easy to navigate to enable choice of carriers, I have used them many times.
08/01/25 by Terry Ditcham
Get a quote. Go through hoops to fill in all the forms. Come to the payment page and it’s twice the original quote. Seriously?
07/01/25 by Consumer
All round easy to use,just a few simple questions, and then they find you the best options. Print off label and your done
07/01/25 by Peter Ostell
Good experience. Very efficient.
07/01/25 by Miss Lisa Griffin
despite the bad weather the package was delivered in good time.
07/01/25 by Customer
We have been using Parcel Monkey without too many issues for some years, but they dropped the ball so badly that we will never be using them again. We sent a parcel out having very carefully and accurately measured it, to ensure the details we correct. It was a stock sized box (very large ) so we new these measurements that we took and entered were correct prior to sending. About 2 weeks after the parcel was delivered Parcel Monkey debited over £50 from our card as it claimed our box was 3cm longer and wider than we stated. This was blatently false. They could offer no evidence to support their claim, and after countless emails to them over 3 weeks we have had scant response and no attempt to even look into this issue. The fact they hold your card details so can just take money from you when they see fit is something to be mindful of. We will certainly never be able to trust them with our deliveries again and now have gone with an alternmative provider. BEWARE!
07/01/25 by Karl
Slow. A week later and parcel hasn’t been delivered yet. Probably not advisable to ask for a review when the service hasn’t been completed.
07/01/25 by Customer
Excellent service, large heavy parcel was delivered promptly
07/01/25 by Ann
Easy to use website and user friendly. Great options for sending parcels and very reasonable cost.
07/01/25 by Lisa From London
Used parcel monkey to organise a collection of a parcel. They used Evri as the courier. Parcel has not been collected from provided address, Evri have been contacted for 4 days in a row with the collection address and I have yet to speak to a human.
06/01/25 by Customer
It was easy to set up and picked up on time and delivered on time
06/01/25 by David
Very easy experience, great prices and delivered in less than 24 hours!
06/01/25 by Alex McLean.
Very easy and trustworthy
06/01/25 by Amra
Reliable easy to use service.
06/01/25 by Teresa Barrett
The delivery from London to New Mexico was delayed by the recipient not being in, which is fine but it took several queries to get this information. I though the package had gone astray. Otherwise fine.
06/01/25 by Mr Philip Aston
Efficient.
06/01/25 by Chris
Had to use Parcel Monkey to return a faulty product. Found it very easy to do and was pleasantly surprised at the variety of options and prices available.
All went well and the chosen tracked option allowed me to monitor the parcels progress whilst in transit.
06/01/25 by Caz Aki
all good. send to Jersey 30 kg package when no-one else would
06/01/25 by Michael
very fast, easy to use and a good price
06/01/25 by filkane
Have used Parcel monkey before and found them great. This time however not so good Their 2 cheapest deals for shipping to Canada were both UPS products and far from being the cheapest they ended up being one of the most expensive on the list. The trouble is you dont find out the true cost until its too late. Once I had dropped off the package and it had cleared customs (still in the UK at this stage) UPS flagged up that there was money owing on the shipment and if not paid the recipient would be charged upon receipt. A small part of the amount was duty which I dont have a problem with but the main amount ($56 Canadian) was for customs brokerage, this is a charge by UPS not any government and Not Mentioned By Parcel Monkey and although not a scam very naughty as it was far too late to get it returned and sent with someone else a little more honest(no hidden charges)Why two stars? Well dropped it off on Monday and it arrived in Canada on Thursday
05/01/25 by andy southorn
Easy to buy postage for a small parcel to Holland but a few days later UPS then charged me 17Euros for customs charges. You really should highlight that this happens as really wasnt prepared for it.
05/01/25 by James Reed
Please take a moment to follow the instructions on the box. If there is an arrow indicating the correct orientation, we would greatly appreciate it if you could follow that guidance. Thank you!
05/01/25 by AW
I followed all instructions, printed customs invoice, paid what I thought was the full amount. Got InTouch with customer service no directions or email follow up.y son was waiting for Xmas present and sad . Poor non-service. After paying over the odds for postage
04/01/25 by leigh
Abysmal service. If your delivery is late - which ours was, without explanation, despite paying extra for Saturday pre noon delivery - there is no one to call. They are not even open at weekends. Total con.
04/01/25 by Mr N Hart
Easy site to use - all delivery options laid out.
04/01/25 by S L Cameron
I measured and weighed the parcel that I was sending and allowed extra. Paid £13.00 for the delivery service with Royal Mail. They delivered my parcel ok but then told me it was bigger than the measurements I submitted then charged me a fee of £76.00 for being oversized which they then proceeded to take directly from my credit card. I informed then that the parcel was actually quite a bit smaller and lighter than the measurements I submitted. They told me that I have to prove this by sending them a photo of the parcel being measured. As I explained to them, how could I possibly do this as I no longer have the parcel, so could they send me a photo of the parcel measuring too large. There response was that we do not have a photo proving this and it is up to me to prove that my measurements were correct and the £76.00 extra charge still stands. Luckily I paid for this service on my credit card so I informed Tesco bank of the situation and explained all the details and they refunded the £76.00. This was a lot of hassle and time to get a refund for a complete scam of a rip off charge. Use one of the other parcel companies out there and hopefully you wont get ripped off like I did.
04/01/25 by KARL
EVERYTHING WAS ALL SORTED OUT FOR ME AND EASY TO UNDERSTAND
04/01/25 by Lydford White
It all started ok, pick up ok, and on time, got to the destination in very good time, but the box was badly damaged, no corners left on it, totally battered and bruised, luckly only a few items was damaged, but it’s not what I would have expected, £54 was paid for this delivery, I will have to think seriously about using this company again. Thankyou.
03/01/25 by David & Christine Griggs
We needed to get a parcel to our grand daughter in Essex from Manchester. Sent it Monday 23rd Dec and it arrived following day Christmas Eve. Excellent service.
03/01/25 by Customer
Easy and seamless booking, delivery as agreed
03/01/25 by biliqees obisesan
It was very easy to book a collection for my parcel.
03/01/25 by DAVID REA
Absolutely brilliant. Sending a large parcel to my daughter in USA. Chose the cheapest option, UPS, which was an incredibly good deal. Cheaper than I found anywhere else. Parcel collected from my home on Thursday morning and delivered in USA on Friday afternoon.
03/01/25 by Jill Palmer
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