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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,546 reviews.
Amazing ....
Very quick .....parcel got to USA faster than getting to London
12/01/24 by Customer
So much better than DPD, they charge twice as much, turn up at the sender without a label then send the label to me. And refuse to return payment.
But thank you parcel monkey, it was a breeze to complete your online forms.
The package was collected from the seller and the courier had a label. It was collected on time and delivered equally by a courteous driver.
WELL DONE.
12/01/24 by Ginge Armour
Very reliable
12/01/24 by Angela Stackhouse
easy to use and very quick delivery service
12/01/24 by Amanda Butterfield
The delivery time was a complete joke
11/01/24 by Customer
First time user, very happy
11/01/24 by Davina Stanhope
First time of using Parcel Monkey and very impressed. For whatever reason it was cheaper to use Parcel Monkey to send my parcel by Parcelforce 48, dropping it off at the Post Office myself, than it would have been to pay at the Post Office. Will use again if I need to send any large / heavy parcels.
11/01/24 by Customer
Quick delivery of parcel to Australia, competitive price cheaper than booking direct and tracking accurate. Use this service regularly!!
11/01/24 by Cat Lavey
Ive never used this kind of parcel delivery service before and so I was a bit apprehensive. However, everything went smoothly and without a hitch. So Im a happy customer and will definitely use again.
11/01/24 by Mrs T L Connor
Great website, great service
11/01/24 by David G Nivern
WOW, where to start, these guys are nasty and vindictive! Ive used them for years but wont any longer. I needed to send something to Europe next day for someone who is ill, i went on their website and got a quote, it said "delivery in 1 day", "via air express", thought all good, paid £53 and went ahead and booked, and throughout the booking process there was noting to indicate otherwise and it being really expensive also assured me it was 1 day delivery. Item was collected by Courier and on their website it stated delivery within 5 days, got me thinking... Turns out what they sold me was false advertising, they sell something called Courier International Air Worldwide, which is 1-6 days, but they fail to mention the other 5 days and call Air Worldwide Air Express lol, and they are doing the same with other methods too, like Parcel Force Euro Economy at 2-3 Days (its in the name economy and takes weeks) ha! I raised this with them and they turned around and said you sent a prohibited item (food) so our service is no longer open to you and get lost (prohibited items list and we will, therefore, be unable to offer you our services at this time), aka we wont answer your question on why we mis sold you. Yeah, i made a error in what i sent but i did not expect them to shut me down like that, a slap to the face to say the least and got off with my £53 pound. But worth pointing out that when filling out the customs declaration on their website, there are no red flags or anything stopping you from progressing if the item is prohibited according to them - so they facilitate sending prohibited items? They literally create the customs invoice for you (and i have always sent food, and when ive had issues previously and asked questions about the customs invoice no one has ever pointed out i cant send food) So yeah, nasty, vindictive and not very nice at all, actually really gobsmacked the way they have treated me. So onto getting some legal advise and speaking to the bank to try and get my £53 back.
11/01/24 by Habib-Ur
All process was good and parcel arrived as scheduled BUT I then got a £9.69 surcharge on an original charge of of £41.57, over 20%. I am extremely conscientious about weights and measurements when sending parcels albeit with kitchen scales and a home tape measure. I recognise this was a soft parcel so there was some element of judgement which I allowed for. Plus over 20% a lot. Sharp practice, I hope not?
11/01/24 by Graham
Easy to use, good to be able to compare different carriers
11/01/24 by Robert Keast
parcel still not been delivered ( by Evri) but to Parcel Monkey’s credit they answered a query really quickly
11/01/24 by James
Parcel sent on 2 day delivery 5th Jan, still not delivered at midday on 11th January This is shocking
11/01/24 by Paddy lavin
Simple and easy
11/01/24 by DUNCAN
The collection was made as arranged, and it was a most pleasant experience.
11/01/24 by Vernq
Easy to navigate and service was first class
11/01/24 by Garry Howland
Absolutely incredible service
11/01/24 by Customer Keith
The parcel was collected on time and was for a Canada delivery address. The online tracker stated it had been left at a collection depot but only gave a location number not address. It took 2 days and a range of phone calls with Parcel force, parcel monkey and Canada post to find out the address of the location to allow the parcel to be collected.
11/01/24 by Jayne Needham
Efficient service
10/01/24 by Mr Berman
All very smooth :)
10/01/24 by Customer
Very easy website. Everything went smoothly and great price found. Very pleased, will use everytime now.
10/01/24 by R Thompson
Easy to use and a good selection of options for sending parcels
10/01/24 by David D
They dont deliver your parcel, I used UPS through PARCEL MONKEY for delivery from England to Portugal. And we didnt recieve parcel, and tried to do things for customs, seems like impossible to get our parcel. We lost £25 + our stuff + they are saying to charge us fee for customs. I should have read bad reviews in here. We will never use the service again.
10/01/24 by Mai Ishimori
Efficient and easy to use website.
10/01/24 by SHEILA CLAUGHTONThank
I required a collection service and ordering this via the website was straightforward although using the "Refine" field to ensure size and weight could have been missed. Otherwise all ok
10/01/24 by Chris Sanderson
It was quick
10/01/24 by Customer
Was very smooth this time round the parcel went on time .
10/01/24 by Shanaz begum
Easy to use interface. Quick. Pick up and delivery as stated.
10/01/24 by Ronnie
The price is good for delivering large parcels but I paid for its express 24 and got them almost 3 days to deliver the parcel.
09/01/24 by Hasib Ataie
Easy to use, good range of prices and services, simple to choose and print label
09/01/24 by Barkers
I always use parcel monkey with varying degrees of satisfaction depending on tbe carrier chosen. Buy generally speaking its a good service.
09/01/24 by Tony Horrocks
Easy to book, but if I knew it would take 4 working days to deliver a 48hr parcel I would have not bothered. Customers & busineses rely on such services. As with all courier services through December and into the New Year its a get what your given service, with no way of contacting anyone human as its all robot predictive yap.
09/01/24 by Graham Dempsey
My local Evri distributor & collector was punctual & polite. The parcel was delivered within the time estimated by Parcel Monkey. Another successful collection & delivery for a very reasonable fee!
09/01/24 by Dickie Marsh
It was simple and effective to send (in my case) a parcel that the main-line courrier companies said was too big for them! It went with one of them anyway without an exorbitant cost increase.
Delivery occured within the 3 day option that I purchased.
I received a photo at the point of delivery.
Im very happy with the service I received. Ill use again when the need arises.
09/01/24 by Philip Taggart
very much recommended. good service.
09/01/24 by Melinda Thornhill
Great service and speedy delivery by courier
09/01/24 by Gill Walker
Everything went according to plan to deliver a parcel to New Zealand from UK Easy to use and I selected Parcel Force service. The only slight issue is that it was supposed to be 4-6 days to deliver and it actually took 8 days.
09/01/24 by Ron Webster
Very good Parcel! Parcel Monkey is used to find a suitable courier option at a competitive price.
We recommend it!
09/01/24 by Lucas
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