We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,584 reviews.
quick service but could not track
12/08/25 by WALKER
It was simple and easy compared to others. Instructions were clear.
12/08/25 by Adewale George
Pesima gestion y servicio, envie un paquete el 22 de junio y aun no ha sido entregado Solucion y respuesta: su paquete se dará por perdido, se pasara su caso al area de reclamos, pero soluciones 0 Al final que debo decir? Gracias parcel monkey por hacer que los regalos de mi sobrina se perdieran en el camino y ya no lleguen a ella.
12/08/25 by alexandra casanova gonzalez
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
I had to use another way of getting my parcel delivered so on this occasion I’m massively out of pocket paying twice and waiting for my compensation.
12/08/25 by Josiah Emmanuel
Reasonably price postage, easy access to drop uff points, delivered in time
11/08/25 by Mrs B
Paid for 3 days delivery, took 2 weeks and then it only came to a local post office, had to decline the pick up as there was a charge for storage. Parcel not delivered.
11/08/25 by Customer
Great service at a good price
11/08/25 by Stuart
Parcel collected and delivered quickly and safely.
No complaints, good service as usual
11/08/25 by Pro-Tec Performance
Mafe was very quick and helpful with resolving my cancellation request.
11/08/25 by Noname
Used them three times by now. Very straightforward. No issues so far and the prices are great.
11/08/25 by Mag Bolinger
Marthee was fantastic and solved my problem quickly, politely and efficiently. As for Parcel Monkey as a company, I wouldn’t recommend them to anyone. I sent numerous messages which were all ignored and only found the chat by accident otherwise I’d have been £107 down and stuck with 2 chairs I don’t want!
11/08/25 by Miriam
Parcel Force failed to collect from our Post office we had to send it by Special delivery instead to make sure it got there a day late.
11/08/25 by john Burns
Great service - very good value!
11/08/25 by Kristi
picked up on time and then delivered all ok
10/08/25 by debbie
Good service and very good response from customer support
10/08/25 by Prasad RG
Fast efficient collecion and delivery service carried out on time with no hassle and competitively priced, regular updates throughout process, highly recommended.
10/08/25 by rob
Two parcels collected a consignment for a Caribbean customer, one arrived damaged and second didn’t arrive subsequently we discovered it has not left UK and so far whereabouts unknown.
10/08/25 by Mrs Chapman
Easy to arrange and good value.
09/08/25 by Adrian Harris
Useless company, paid for a 24 hr delivery collection through Parcel Monkey from home via Parcelforce who never turned up! T&C says ‘don’t contact courier direct if you have a problem’ so raised the non-collection through Parcel Monkey who said “Nothing to do with usit’s down to the Courier!!” Absolute waste of time, just book direct with the courier next time..
09/08/25 by Shaun Worthington
Terrible. Hugely costly, and resulted in exposure to a number of scams. I used it in order to order a delivery by DPD. I will avoid it at all cost in the future.
09/08/25 by Timothy David
Pick up polit and quick.
Website will find a cheaper provider
Negative side. Let customers know they may need to pay import charges even for personal items.
09/08/25 by Bern
Sent a parcel to Germany, but Parcel Monkey neglected to supply any customs forms, despite their email claiming to include all required ‘Label/Customs Docs’. Due to the lack of those forms UK customs determined that additional charges were required, but Parcel Monkey had not passed on my contact details and I never received those requests. My parcel has now been rejected by customs and ‘returned to sender’ so hopefully I will get it back, but the whole process has been a total waste of time and money.
09/08/25 by Peter
Amazing service, will be using again
09/08/25 by GGemma Lythgoe
Simple, painless on time
09/08/25 by Unhappy customer
This is a really excellent service.
The website and the ordering process are both really easy to understand, and everything is made clear at every stage.
This is a very clever little monkey!
09/08/25 by Mr Gfaham Braithwaite
Easy to book, no problems from parcel pick up to delivery, would recommend
08/08/25 by Mrs. Renate Hatton
Booking was easy, pricing was surprisingly affordable, and the updates were comforting. Received very quickly for international shipping. Very happy and will use this service again in future.
08/08/25 by Dana
Really helped me out, as I was struggling to find a company that would take a heavy shower tray! Straightforward process for quote and then available options came up - all in all, really pleased. Would definitely use again
08/08/25 by Heidi
Ease of use, access and availability. Cost was good as well.
08/08/25 by Mr Fletcher
Karla Culla was perfect
08/08/25 by keith poland
The parcel was picked up within the time slot and delivered within 3 days. Great service
08/08/25 by Dawn
Quick and simple.
08/08/25 by Paul Summers
Only giving 4stars as the pickup was two days late
The delay wasn’t parcel monkey fault but the courier.
07/08/25 by John k (Carrick)
Booked a pacèl for collection. The collection did not happen on the scheduled date. I requested for an update and was advised that the drivers dont carry phones and so can not be contacted. They will pick up the parcel between 8 to 6 pm. When the collection didnt happen, the customer associates moved the picked to another date. On that date also pick up didnt happen and upon checking the same response was given. It is absolutely hopeless and unprofessional. It looks like I have no option other than to cancel and parcelmonkey is least bothered about their customer lost time ( I waited two days at home for this pickup).
07/08/25 by customer
Esther Paña was excellent and sorted my querrie in a professional and prompt manner.
07/08/25 by Maria del Mar Esbry Figueroa
Great service as always
07/08/25 by Linda Gill
Cant do 0. Never received the service, cant contact for a refund. Joke of a company.
07/08/25 by Customer
Truly awful experience, parcel delivered 3 days late with no explanation or apology.
07/08/25 by Huw Williams
Website was easy to use and the whole process was fast and efficient.
07/08/25 by Katherine
I was charged close to a £100 extra, because they said that my weight was not what I mentioned or the dimensions were not as I had mentioned. They did not provide me with any proof as of yet. They charged me first and then informed me of the extra charge.
07/08/25 by Customer
