We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,449 reviews.
Unfortunately I used Parcel Monkey to deliver a parcel that was damaged in transit by Parcel Force. The parcels were sent with Parcel Forces 24 Service which which has inclusive compensation of up to £150 for each parcel. However, Parcel Monkey is only offering a maximum of £60 compensation for the damaged item. This does not cover the cost of the item or the postage paid. I do feel extremely let down and ripped off by Parcel Monkey. It should explain at the time bookings are made that it doesnt offer the same service and protection provided by the company who will deliver the parcels. After this experience I will be closing my account and I will not be using Parcel Monkeys services in the future. I would advise people to go directly to the parcel delivery company rather than use a third party to avoid a similar situation. Never has the idiom "the organ grinder, not the monkey" been more apt.
11/03/25 by Mathew Dalton-Aram
Great online ordering, smooth pick up by UPS and delivered 2 days later in the US. Exactly what I wanted. Thank you Parcelmokey
11/03/25 by Mark
Delivery agent is friendly and efficient.
11/03/25 by Michael
arranged a collection and delivery with great ease, very simple to use. Will definately use again.
10/03/25 by JK
Brilliant service!
10/03/25 by S Russell
A trouble free process from start to finish
10/03/25 by Mr James Rafferty
Excellent international delivery booking service. Package arrived in good condition with no damage via Parcel force booked through parcel monkey for much cheaper than it would have been booking direct. Parcel monkey made the customs, tracking and labelling easy as possible. Would recommend.
10/03/25 by Wizzlewozzle
charged me more for no reason
10/03/25 by Ms Aurore Colas Rimbert
very efficient on time in evry ways pick up and delivered
10/03/25 by Nico Didonna
Easy to do and delivered as scheduled…. What’s not to like ?
10/03/25 by Elizabeth McEwan
East to use, best prices shown, used ups via parcel monkey and parcel was picked up Tuesday from UK and delivered on Thursday to CANADA the same week!!
Outstanding
10/03/25 by Customer
always easy to arrange collection from uk to canada no problems at all
10/03/25 by Customer
Brilliant as always.
10/03/25 by Mandy Colbourne
very effective service
10/03/25 by Mr Snooks
It was a very good experience until UPS destroyed the package, I had to give a full refund
10/03/25 by Customer
Ease of use.
10/03/25 by Customer
Very easy and seemless service
10/03/25 by Laura
Turns out it would have been Cheaper for me to go direct to the post office to buy the postage than to buy it from you! Won’t be using you again
10/03/25 by MRS JANE F MCCARTHY
UPS was sent to pick up my parcel from the seller .But the van driver not would except it because it had no bar code label ? I would of thought the UPS driver would of taken a bar coded label with him . I have posted a label 5 days ago 1st class and she said they have not received yet . Iam very worried that I being scammed
10/03/25 by Brian WHEATLEY
Easy to use, great service
10/03/25 by Customer
I thought of using Parcel Post but the online customs form was ridiculously badly designed such that it was impossibly to accurately fill in. Parcel Posts form was very clear and useful and the parcel arrived quickly.
10/03/25 by Anna
Arrived on time and was very pleasant.
10/03/25 by Carol Cooper
Delivered promptly. Cake fir money.
I dont have printer facilities so printing my own labels was a hassle but sorted eventually thanks to friends.
10/03/25 by Gordon Burton
My parcels were collected late and delivered late. One still has not arrived. Ive not been contacted and told why...nothing
10/03/25 by Jullee Morgan
All went smooth!
The parcel was left securely at the reception. Thanks.
09/03/25 by Yas
Easy from booking on line, we dropped package off and delivered on time. Great service all round
09/03/25 by New user
Found the right carrier with th best options.
09/03/25 by Richard Gray
Parcel was delivered on time
09/03/25 by AAAA
Efficient and easy to use
09/03/25 by Customer
From initial enquiry to get a quote for posting, it was straight forward to input onto the on-line form the weight and size and then taken to options of delivery service available. Then tracking was straight forward and updated regularly. Very well price options.
09/03/25 by tim goldberg
Booked a £150 shipment through Parcel Monkey, dropped it off at a UPS collection point, and the package has now vanished. Parcel Monkey refuses to take any ownership whatsoever—no help, no resolution, just a dead-end. Their £50 claim limit is meaningless when they won’t even process a claim. I’m 100% out of pocket because of their service. If your package goes missing, expect zero support. Use a more reliable service! ❌????
09/03/25 by Adam Wasilewski
I dont do trustpilot sorry
09/03/25 by polski
Everything very easy to do , booked paid and delivered two days later
08/03/25 by Aj Donaghey
Its a parcel service what can I say they picked up parcel . They delivered parcel and we all lived happily ever after. The End.
08/03/25 by phillip williams
fast and easy to compare the postage fees.
08/03/25 by SY
Brilliant, super service--easy to sort on line, easy drop off and quick delivery
08/03/25 by Customer
I expected ‘next day’ or the day after next day delivery, as it was urgent and the parcel arrived in 5 days….
08/03/25 by Sarah
Doing a great job!
08/03/25 by MRS T K RIDDLES
Good value rates and speedy delivery for a large box.
07/03/25 by Julie Gofton
Excellent fast and reasonably priced.
07/03/25 by AurjanSingh
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